Thu.May 11, 2023

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UK Online Travel Entrepreneur Hugo Burge Dies at 51

Skift Blog

Skift Take: Burge's death leaves a void for those who worked with him in online travel and at startups he invested in. His more recent support of artists and other creators left a cultural legacy in the UK.

Travel 306
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Hilton and the James Beard Foundation Form Partnership

Lodging

MCLEAN, Virginia—Hilton announced a partnership with the James Beard Foundation, serving as a premier sponsor of the 2023 Restaurant and Chef Awards. As the first hospitality company to sponsor the Outstanding Bar Award, the activation underscores Hilton’s presence in food and beverage. “Across our portfolio of brands, we have always sought opportunities to join forces with strategic partners, such as Proof & Company, and world-class chefs, such as Michael Mina, José Andrés, and Nancy

Branding 261
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Google Travel Eliminated Trip Summary Feature

Skift Blog

Skift Take: Google Travel just got a tiny bit less sticky because Gmail users could easily find their past, present and upcoming trips there all in one place. The feature became a victim of bigger and more important priorities.

Travel 294
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Radisson Hotel Group opens its first Radisson hotel in Baku, Azerbaijan

Hospitality Net

Radisson Hotel Group announces the opening of its first Radisson-branded hotel, Radisson Hotel Baku, following an extensive renovation and re-branding of the existing Park Inn by Radisson Hotel Baku. Located in one of the city’s prime residential and commercial districts, Radisson Baku Hotel will be the Group’s first Radisson property in Azerbaijan.

Hotels 254
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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A Look Back at Our 2022 Skift IDEA Awards Alumni: The Industry Innovators

Skift Blog

Skift Take: With just over a month remaining to submit your 2023 Skift IDEA Awards application, we continue to highlight the 2022 winners of the travel industry’s most coveted award.

Travel 258
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BirchStreet Systems Exhibiting @ HITEC Toronto

Hospitality Net

This summer, the producers of HITEC at HFTP are bringing thousands of hospitality professionals together to showcase their products and services to high-level professionals and key decision-makers in the industry, enhancing their brand awareness and global visibility.

Services 247

More Trending

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Morris Group to open $88 million luxury Townsville hotel

Hotel Management

Family-owned tourism and hospitality business, Morris Group, is set to introduce an AU$88 million luxury hotel in North Queensland’s Townsville. The resort lifestyle hotel known as Ardo, is reported to be the first luxury hotel in the area. As well as 132 rooms and suites, many of which will offer sea views, the hotel promises world-class dining, a luxurious day spa, and a rooftop pool deck.

Casinos 246
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India Daily: 3 in 4 Travelers Seek Regenerative Travel 

Skift Blog

Skift Take: The gaps around limited availability, lack of awareness, and cumbersome purchasing experiences are hurdles in front of regenerative travel's big potential.

Travel 258
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Leading hotel executives advocate sustainability and technology as the primary objectives of the hospitality industry

Hospitality Net

On May 3, Les Roches organized a discussion about the new issues facing the luxury, innovative, and sustainable hospitality sector at Madrid’s renowned Mandarin Oriental Ritz in collaboration with The Vendôm Company, the Spanish Association of Hotel Managers (AEDH), and the Glion Institute of Higher Education. The Madrid Luxury & Hospitality Summit, intended for prospective postgraduate and master’s students, featured the knowledgeable perspectives of Greg Liddell of Mandarin Oriental Ritz, Stép

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JetBlue Gives Its Loyalty Program a Boost

Skift Blog

Skift Take: Today's edition of Skift's daily podcast looks closer at JetBlue's revamped loyalty program, Hawaii's tourism push, and the AI chatbot solving every travel news need.

Tourism 246
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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HFTP to Host AAHOA President/CEO for a Virtual Legislative Update

Hospitality Net

Later this month, Hospitality Financial and Technology Professionals (HFTP®) is featuring Laura Lee Blake, president and CEO of the Asian American Hotel Owners Association (AAHOA), for an HFTP Virtual Education webinar: “U.S. Legislative Updates from AAHOA.” The webinar is scheduled for May 23 at 1:00 p.m. CDT and is complimentary to all industry stakeholders.

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Emirates Announces a $200 Million Aviation Sustainability Fund

Skift Blog

Skift Take: Yes, it feels like a bit of greenwashing. But Tim Clark has been frank about the challenges for the industry and what's currently possible. Giving support to some green innovators can't hurt.

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Renaissance Hotels Revives "Evenings at Renaissance" Program at Annual Global Day of Discovery Celebrations Hosted by Cultural Curators Imbued with the Spirit of their Neighborhood

Hospitality Net

Rooted in discovery and the spirit of the neighborhood, Renaissance Hotels – part of Marriott Bonvoy’s extraordinary portfolio of 31 hotel brands – announced that it will celebrate its annual Global Day of Discovery on May 18, 2023. A day when all 170+ Renaissance properties around the world, together as a collective drumbeat, put on elevated experiences – underscoring how the brand delivers unexpected discoveries beyond the convention of travel.

Branding 244
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A New Era of Airline Retailing: Inside Sabre’s Busy NDC Launch Schedule

Skift Blog

Skift Take: As travelers seek better shopping and booking experiences, travel companies must transform both the technology powering their retailing systems and the organizational culture behind them. Recent milestones within Sabre’s Beyond NDC program demonstrate how the company is advancing new retailing opportunities across the entire travel value chain.

Retail 245
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Creating memorable customer experiences: How to go the extra mile

Hospitality Net

In business, customer experience is often presented as a differentiator, something a company chooses to focus on in order to outperform its competitors. Yet, a company will inevitably interact with its customers at some point, and those customers’ opinions about these touchpoints will affect their future behavior, including possible repeat purchases and word-of-mouth.

Business 239
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Emirates Group Posts Record $3 Billion Profit Amid ‘Complete Recovery’

Skift Blog

Skift Take: Although the company's CEO has expressed concerns about inflation and high fuel prices, the Emirates Group sees no reason why profits won't continue, considering how it prepared itself to take full advantage of soaring travel demand.

Travel 169
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First Radisson Individuals opens in Normandy

Hospitality Net

Radisson Hotel Group is delighted to announce the opening of its first Radisson Individuals property in France’s Normandy region, the charming Les Maisons de Léa, a member of Radisson Individuals. Located in the heart of the main square of Honfleur, Les Maisons de Léa, a member of Radisson Individuals is a boutique hotel composed of a main building that dates back to the 16th century as a former salt storehouse, and five adjacent houses that were added subsequently, resulting in the property’s n

Hotels 234
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IHG Reports Q1 2023 Trading Update

Lodging

IHG Hotels & Resorts released its Q1 2023 trading update. Highlights from the results include: Keith Barr, CEO, IHG Hotels & Resorts, said, “We’ve seen a good start to the year, with continued strong trading in both the Americas and EMEAA, and an excellent rebound in demand in Greater China since the lifting of travel restrictions. Leisure demand has remained buoyant, and there has been further return of business and group travel as expected.

Resorts 162
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Avi Brosh’s Palisociety Introduces “Le Petit Pali” With Two Signature Carmel-by-the-sea Destinations

Hospitality Net

A bespoke new bed & breakfast concept brings forth Palisociety’s vision of a traditional small inn experience, layered with an upscale interpretation of the brand’s revered charm and personal approach to travel and hospitality

Travel 217
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Mall Operator Simon Property Group Bets on Adding Hotels

Skift Blog

Skift Take: It's telling that a major U.S. mall operator wants to add more hotels to its mix of property development. Plus, other highlights from recent hotel deals and development decisions worldwide.

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Hilton Expands All?Inclusive Portfolio with Signing of Zemi Miches All?Inclusive Resort, Curio Collection by Hilton in the Dominican Republic

Hospitality Net

Expected to open in 2024, this resort will bolster Hilton’s all‑inclusive presence in the Caribbean and Latin America to 10 properties across the region.

Resorts 229
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Accor partners with Opera Australia in boost to loyalty

Hotel Management

Accor has secured a partnership with Opera Australia to become its preferred accommodation partner for the 2023 season. The hospitality giant said the Gold Partnership with the performing arts company is “a natural fit”. “We are delighted to partner with Opera Australia – one of Australia’s most celebrated cultural institutions,” said Accor Pacific CEO, Sarah Derry.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Unleashing the Guest Experience Potential: The Key to Driving More Conversions & Revenue

Hospitality Net

Friction occurs when a customer encounters barriers when purchasing a product, such as waiting in line, finding a credit card, or filling out a registration form. Friction is usually perceived as a negative experience, and too much friction can act as a ‘record scratch’ that takes the guest out of a buying move and can give them a bad impression of your brand overall.

Revenue 187
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More concerts for Sydney spells good news for CBD hotels

Hotel Management

Accommodation providers in New South Wales are expected to benefit from further concert-related tourism following a decision by government to lift the cap on concerts for the SCG precinct and Allianz Stadium. Currently, the SCG precinct and Sydney Football Stadium can only host four concerts each year, but this figure is set to rise to 20. Tourism Accommodation Australia NSW CEO and acting CEO of the Accommodation Association, Michael Johnson, said major events like concerts play an important ro

Tourism 147
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Meet the Money 2023 Special Presentation Part 2: Lodging Industry Trends and Economic Forecasts

Hospitality Net

JMBM’s Global Hospitality Group® hosted the 30th edition of Meet the Money® national hotel conference on May 1-3, 2023. Alongside investment boot camps and insightful discussion panels, the conference featured several exciting special presentations interpreting the latest data and industry sector highlights. In Part 2 of this blog series, we highlight the special presentations given by Romy Bhojwani and Ryan Meliker.

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Qantas launches flights from Melbourne to Exmouth

Hotel Management

Qantas has launched flights between Melbourne and Exmouth for the first time, with the new direct seasonal route cutting travel time by three hours for Victorians who previously connected through Perth. From now until October the national carrier will operate two return services each week between Melbourne and Exmouth with its Boeing 737 aircraft, making more than 18,000 seats available across the peak tourism season.

Tourism 130
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Agilysys Features Next-Era Spa Software at the 2023 ISPA Conference May 9-11

Hospitality Net

With demand for spa services outpacing resources available to deliver them, it is increasingly vital for spa operators to optimize how they align staff and service reservations to optimize revenue and profit per time booked.

Revenue 189
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Supreme Court backs Auckland’s controversial hotel ‘bed tax’

Hotel Management

Auckland’s controversial hotel ‘bed tax’ has been approved by the Supreme Court following some modifications, overturning a previous finding by the Court of Appeal that deemed it invalid. The Accommodation Provider Targeted Rate (APTR), which was first introduced in 2017 by Auckland Council as a means to fund tourism marketing, has been the subject of a lengthy legal battle.

Tourism 130
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Building the Best Business Intelligence

Hospitality Net

You’ve seen the demos. You’ve read the tag lines. Business Intelligence is going to make your company more productive, more profitable, and more predictive. It all sounds good in practice, and everyone knows data’s importance in managing your business, but do you know how to manage your data?

Business 188
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This Week’s Comings & Goings

Lodging

The American Hotel & Lodging Association announced that Raffles & Orient Express CEO Omer Acar has been appointed to AHLA’s executive committee. AHLA’s executive committee includes leaders representing all segments of the hospitality industry. Auberge Resorts Collection announced Robert Whitfield will join the company in July 2023 as area vice president.

Resorts 130
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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.