Lodging

OCTOBER 19, 2023

While today’s hotel guests largely use electronic access cards to enter assigned guestrooms, hundreds to thousands of mechanical keys are essentially used daily on hotel properties. Housekeeping staff use keys for access to guestrooms to perform job duties. Hotel security, maintenance staff, and hired contractors also use keys for access to equipment, maintenance, supply rooms, fleet vehicles, and guestroom emergencies.

Hiring 334

Hiring Hotels Management 334

Hotel Management

OCTOBER 19, 2023

Jessica Mellor named CEO of The Star Gold Coast The Star Entertainment Group has promoted The Star Gold Coast Chief Operating Officer Jessica Mellor to the position of CEO at the Gold Coast operation. The move is part of an organisational restructure that will see the creation of property-based Operational Business Units in Brisbane, the Gold Coast and Sydney, each of which will be led by a property-based CEO who will report directly to Group CEO and Managing Director, Robbie Cooke.

Resorts 264

Resorts Casinos General Manager Operations 264

Lodging

OCTOBER 19, 2023

ARLINGTON, Virginia—Knowland and Amadeus presented the metrics from the companies’ Hospitality Group and Business Performance Index. The third quarter of this year shows the top 25 U.S. markets have recovered 99.1 percent for group business compared to the same time in 2019. Group bookings are calculated using occupancy and average daily rate (ADR).

Average Daily Rate 299

Average Daily Rate Business Hospitality Occupancy 299

Hotel Management

OCTOBER 19, 2023

BWH Hotels has opened 45 new properties globally in the third quarter, expanding its portfolio throughout key markets in Asia, Europe, North America and South America. The group’s expansive growth of its 19 distinctive brands sees the addition of a range of offerings from luxury to premium economy accommodations, with its Best Western brand continuing to grow from strength to strength.

Accommodation 264

Accommodation Branding Travel Market 264

Advertiser: ZoomInfo

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Lodging

OCTOBER 19, 2023

NEWTON, Massachusetts—Sonesta International Hotels Corporation announced the grand openings of four new Sonesta Simply Suites locations: “The addition of four new Sonesta Simply Suites hotels in four new destinations underscores the demand for extended stay hotel options,” said Keith Pierce, EVP and president franchise and development, Sonesta. “With these hotels, Sonesta has opened over 20 hotels this year.

Hotels 288

Hotels 288

Hospitality Net

OCTOBER 19, 2023

San Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced the expansion of its in-platform payment processing solution, Cloudbeds Payments, to 36 countries globally, allowing tens of thousands of hoteliers to reduce operating costs associated with payment fraud, chargebacks, manual reconciliation, and human error.

Hospitality Management 263

Hospitality Management Operations Business Hospitality 263

Hospitality Net

OCTOBER 19, 2023

Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the signing of its first SeleQtions branded hotel in Sirmaur, Himachal Pradesh. This is a Brownfield property, slated to open in 2024.

Hotels 243

Hotels Branding Hospitality 243

Skift Blog

OCTOBER 19, 2023

Skift Take: American had a lackluster third quarter. Executives say its on the cusp of big profits ahead.

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Hospitality Net

OCTOBER 19, 2023

I am optimistic about what the future of travel holds in store for all of us - for our partners, our industry, and for the travelers we serve.

Travel 245

Travel 245

Hotel Management

OCTOBER 19, 2023

Asia Pacific’s hotel market is capturing the attention of institutional investors with competition heating up for prime hotel assets in tier one markets including Australia, Japan and Singapore, according to a new report from CBRE. Despite constraints on airline seat availability and current economic headwinds, the strong performance of hotels over the past 12 months relative to other asset classes, is ensuring that investor appetite continues to strengthen.

Hotels 162

Hotels Occupancy Market Marketing 162

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

Hospitality

Hospitality Net

OCTOBER 19, 2023

U.S. hotel performance increased from the previous week, and year-over-year comparisons remained mixed, according to CoStar’s latest data through 14 October.

Hotels 214

Hotels 214

Hotel Management

OCTOBER 19, 2023

Amid an increased cost of living, consumers are seeking out quality accommodation offerings at affordable prices. Hotel development experts share some of their key findings across the budget, economy and midscale segments. EVT’s Lylo Managing Director, Tim Alpe, discusses rising demand for budget accommodation. The irrepressible desire to travel is alive, as strong as ever.

Accommodation 147

Accommodation Consumer Travel Market 147

Hospitality Net

OCTOBER 19, 2023

Imagine a guest arriving at your hotel only to find their room isn’t ready, the restaurant is closed, and there’s nowhere to store their luggage while they wait.

Closing 184

Closing Hotels 184

Hotel Management

OCTOBER 19, 2023

Hilton Sydney’s popular nightlife venue Marble Bar marked its 130th anniversary this week with the hotel launching new initiatives to ensure the venue lives on in the local bar scene for many years to come. Since its establishment in 1893, the Victorian-style bar has become a cherished meeting place and live music venue for Sydneysiders as well as a host of famous guests including Liza Minelli, Cold Chisel, The Veronicas and Adam Lambert.

General Manager 147

General Manager Management Hotels 147

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Market

Lodging

OCTOBER 19, 2023

AUSTIN, Texas and BANGKOK, Thailand—Minor Hotels upgraded 100 of its properties to Oracle OPERA Hospitality Cloud. By moving to the cloud, the hotel owner, manager, and operator will be able to unify guest profiles across its global properties. This will help Minor Hotels understand the preferences of its guests so it can engage and serve. The roll-out of OPERA Cloud Property Management (PMS) is starting with Minor Hotels’ flagship, the Anantara Siam Bangkok Hotel, Thailand. […] The post M

Hospitality 147

Hospitality Hotels Operations Management 147

Hotel Management

OCTOBER 19, 2023

From the masterminds behind Sri Lanka’s leading luxury hotel collection, Resplendent Ceylon, comes Reverie – a collection of laid-back boutique properties which embrace the slow pace of life that the island embodies. The collection has launched with the opening of Kayaam House in Tangalle (in January 2023), and Ahu Bay in Ahungalla (in February 2023).

Branding 130

Branding Dining Management Services 130

eHotelier

OCTOBER 19, 2023

Guests are willing to pay extra for some form of guarantee that they will get a good night’s sleep. This is a huge opportunity for hotels to boost rate and carve out new product categories.

Hotels 116

Hotels 116

Hotel Management

OCTOBER 19, 2023

Regenerative travel, biophilia, sensory design and demountable accommodation were among a host of emerging trends under discussion at The Future of Travel panel, hosted by Accor Pacific at SXSW Sydney. Moderated by Accor Pacific CEO Sarah Derry, the panel of experts from the worlds of design, media and sustainability explored the possibilities and advancements that will shape the hotel and travel industry over the coming decades to 2050.

Travel 130

Travel Accommodation Tourism Business 130

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Branding

Hotel Business

OCTOBER 19, 2023

As 2023 enters its final months and 2024 optimistically appears on the horizon, numbness and detachment loom as a result of the perma-crisis, including increased cost-of-living and climate change concerns. People around the world have emotionally checked out of the news agenda and events at home in order to take a much-needed breather. Whereas in years past travel has been a means to escape life, Booking.com has released research that shows that travel is life in 2024 with more than three quarte

Travel 114

Travel Accommodation Tourism Closing 114

Hotel Designs

OCTOBER 19, 2023

Hotel Designs In the factory with: Gessi, the jewellers of private wellness In the factory with: Gessi, the jewellers of private wellness Hamish Kilburn, Editor of Hotel Designs , spent 48 hours with Gessi, in Milan and its headquarters at the foot of the Italian Alps, and now doesn’t see the brand as a bathroom manufacturer at all… The bathroom and wellness industry has been saturated with innovation, practical solutions and competition for quite some time.

Branding 111

Branding Scale Construction Hotels 111

eHotelier

OCTOBER 19, 2023

Four Seasons Resort Punta Mita, a beloved five-star resort nestled along Mexico's Pacific coast, announces the appointment of Michael Rodriguez as new food and beverage director. With a dynamic career spanning more than a decade in the luxury hospitality industry, Rodriguez brings a wealth of experience, coming off back-to-back new hotel openings and a renovation.

Resorts 98

Resorts Management Hospitality Hotels 98

Hotel Designs

OCTOBER 19, 2023

Hotel Designs Roundtable: exploring the hybrid model in hotel design Roundtable: exploring the hybrid model in hotel design With so much emphasis on the the need for flexible design solutions and the blurring of boundaries in the process of creating a hybrid hospitality, Editor Hamish Kilburn sat down with leading designers at the Tarkett showroom in Clerkenwell, London, to dig a little deeper and uncover the content behind the concept… Identifying the core trends that define hybrid hospitality,

Retail 105

Retail Hotels Hospitality Shopping 105

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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STAAH

OCTOBER 19, 2023

Tell us a bit about your career in hospitality/ technology and the journey to STAAH I started my journey in hospitality at the age of 16. My uncle found me a little part-time job as a friend of his worked at the Pearl Continental Hotel in Norwich, I needed just a few hours a week whilst I was studying my A-Levels as I wanted to be a Primary School Teacher!

Business 85

Business Management Sales Revenue 85

Hotel Speak

OCTOBER 19, 2023

Hospitality and tech industry leaders came together recently for an insightful webinar on one of the hottest topics at the moment – AI. The discussion centered on AI’s impact and use cases within hotels and casinos now and in the near future. The panelists were: Larry Fretz, Senior Managing Partner of Gaming & Hospitality, Infotech Rohith Kori, SVP Product Strategy, Agilysys Tim Kennedy, Senior Director of Sales, Duetto Watch the full webinar here – [link] Fretz began by talking

Revenue 77

Revenue Revenue Management Hotels Casinos 77

Hotel Business

OCTOBER 19, 2023

The Elser Hotel & Residences, a new luxury residential tower in Downtown Miami with a full-service hotel program managed by Highgate , has added in-house wellness services by Pinecrest Wellness – Downtown. As one of several Miami outposts for Pinecrest Physical Therapy , Pinecrest Wellness – Downtown brings the group’s unique brand of care to residents and guests by providing advanced techniques and personalized treatments to help them recover from injuries, improve mobility and

Services 75

Services Hotels Branding Business 75

Hospitality Tech

OCTOBER 19, 2023

All hotels, from large chains to small establishments, are integrating smart and automated solutions into their strategies, but always with the goal in mind of achieving the highest level of customer satisfaction.

Hospitality 69

Hospitality Hotels 69

Advertiser: ALHI

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Travel

Hotel Business

OCTOBER 19, 2023

Zulal Wellness Resort by Chiva-Som in Qatar has launched an Intergenerational Retreat that invites grandparents and grandchildren to spend quality time together while enjoying age-appropriate well-being activities. Reflecting the resort’s approach to well-being that is rooted in the organic values of family, the new Intergenerational Retreat focuses on emotional, physical, social and nutritional well-being for grandparents and grandchildren, and is the latest to complement the existing fam

Resorts 72

Resorts Services 72

Demand Calendar

OCTOBER 19, 2023

The 7-step guest journey, developed by LoungeUp , provides a framework for understanding the entire lifecycle of a guest's experience, from initial inspiration to returning for another stay. Let's categorize existing and new technologies under these steps.

Hospitality 61

Hospitality General Manager Management 61

Hotel Business

OCTOBER 19, 2023

Pure Wellness , a provider of turnkey wellness premium rooms, has expanded its partnership with Atrium Hospitality. The deepened alignment will add approximately 70 new properties to the Pure Wellness portfolio spanning a variety of hotel brands including Hilton, Marriott, IHG and Wyndham, among others. Over the coming months, 32 hotels (360 rooms) will be converted, with an additional 36 hotels (365 rooms) set to join the portfolio in 2024—bringing the total number of Pure Rooms to 874. “

Hospitality 64

Hospitality Revenue Travel Branding 64

Amadeus Hospitality

OCTOBER 19, 2023

The luxury Puerto Rico property has prospered despite a 4-year closure following Hurricane Maria in 2017, a global pandemic, and the adjustment of leaving the umbrella of one of the world’s largest hospitality brands. Luis A. Méndez, Director of Sales & Marketing, El Conquistador Resort: “Our partnership with Amadeus has allowed us to not only survive but to thrive at the end of a challenging period including closure due to a hurricane, a worldwide pandemic, and, most importantly, a shift fr

Resorts 59

Resorts Branding Ancillary Revenue Revenue 59

Advertiser: ZoomInfo

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