Wed.May 10, 2023

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Introducing Ask Skift, the AI Chatbot to Answer All Your Travel Industry Queries*

Skift Blog

Today, we are very excited to announce Ask Skift, the AI chatbot answers engine specializing in the travel industry, here to be of service on your …

Travel 342
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MMI Assumes Management of Cambria Suites in Fort Mill, South Carolina

Lodging

FLOWOOD, Mississippi—Officials of MMI Hotel Group (MMI) announced the company has assumed management of the Cambria Suites in Fort Mill, South Carolina. This 127-room Cambria Suites joins a portfolio of properties that are managed and/or owned by MMI, including The King and Prince Beach & Golf Resort on St. Simons Island, Georgia; Mission Inn Resort & Club in Howey-in-the-Hills, Florida; and The James Madison Inn boutique hotel in Madison, Georgia.

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New Google Tools Using Generative AI Are Relevant to Travel Sector

Skift Blog

Skift Take: Google may be behind OpenAi regarding generative AI, but it's getting closer to catching up. Interestingly, it used a few travel-relevant examples when demonstrating its latest batch of capabilities.

Travel 309
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NYU SPS and Hotelbeds Collaborate to Explore Next-Gen Tech Startups

Lodging

NEW YORK and PALMA, Spain—Hotelbeds and the NYU School of Professional Studies (NYU SPS) Jonathan M. Tisch Center of Hospitality have launched a collaboration to explore and inspire the next generation of tech startups through the company’s TravelTech Lab initiative and the school’s Innovation Hub (HI Hub) Incubator Program. The two organizations will work together over the next three years to find ideas to propel the travel and hospitality ecosystems forward through new technologies aimed [R

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Barry Diller Says Expedia Has AI Edge With OpenAI CEO as a Director

Skift Blog

Skift Take: Having OpenAI CEO Sam Altman on the Expedia Group board for the last few years certainly didn't hurt Expedia's ChatGPT rollout, although it's been using artificial intelligence for years.

Travel 283
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All eyes on Italy as IHG Hotels & Resorts hails six new luxury and lifestyle hotels

Hospitality Net

IHG Hotels & Resorts, one of the world’s leading hospitality companies, more than doubles its luxury and lifestyle presence in Italy, cementing its presence in this key growth market.

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More Trending

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Stavros and Andreas Andreadis to be presented IHIF Lifetime Achievement Award

Hospitality Net

The International Hospitality Investment Forum (IHIF) will present the 24th Lifetime Achievement Award to Mr. Stavros Andreadis and Dr. Andreas Andreadis, who have worked tirelessly to expand and develop their Sani & Ikos resorts in Greece and across the Mediterranean.

Resorts 246
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Disney CEO Bob Iger Sees Theme Parks As Growth Driver

Skift Blog

Skift Take: Walt Disney's Shanghai theme parks and its cruises showed particular strength early this year. That may help spare them from many of the broader cuts at the company.

Tourism 257
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Travel Trends and Supply Changes for the Hawaii Lodging Market

Hospitality Net

Hawaii enacted some of the strictest travel measures in the United States in response to the COVID-19 pandemic. A mandatory two-week quarantine was enforced in March 2020 for all travelers arriving to the Hawaiian Islands; this quarantine applied not only to out-of-state visitors, but also to local interisland travel. As a result, a majority of hotels and resorts suspended operations.

Travel 246
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India Daily: Go First Airline Gets Bankruptcy Protection

Skift Blog

Skift Take: The decision may save Go First. But it's aggravating for foreign partners who have leased aircraft to the carrier. Plus, more news from our daily roundup.

Tourism 256
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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How to Break the Rules and Delight Customers

Hospitality Net

There is a massive benefit to empowering employees to “break the rules” for their customers. And what I mean by “breaking the rules” is to consider what you can do for a customer outside of the norm that doesn’t cost the company money, isn’t illegal or immoral, and won’t hurt “business as usual.” In reality, employees aren’t breaking any rules. They are finding ways to take care of the customer while not breaking the “rules” mentioned above.

Business 246
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How Employee-Friendly Travel and Expense Management Boosts the Bottom Line

Skift Blog

Skift Take: Reports of corporate travel’s demise turned out to be greatly exaggerated, but companies aren’t spending as freely as they did pre-pandemic. As CFOs increasingly have a say in employee travel — and the need to balance expenses with duty of care rises — all-in-one travel and expense solutions are taking on a growing importance.

Travel 246
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HFTP Announces Participating Startups for Entrepreneur 20X (E20X) at HITEC Toronto

Hospitality Net

Hospitality Financial and Technology Professionals (HFTP®), producers of Hospitality Industry Technology Exposition and Conference (HITEC®), has announced the seven exceptional startups participating in Entrepreneur 20X (E20X) Toronto held on June 28, 2023 at HITEC Toronto.

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Uber Goes Deeper Into Travel With Hopper Deal

Skift Blog

Skift Take: Today's edition of Skift's daily podcast looks closer at a Hopper-Uber tie up, Choice Hotels' earnings, and travel spending in the U.S.

Travel 246
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Radisson Hotel Group strengthens its presence in Turkey with the opening of its second Radisson Individuals hotel in Eski?ehir

Hospitality Net

Radisson Hotel Group is proud to announce the opening of its second hotel and second Radisson Individuals property in Eskişehir, Nova Vista Eskisehir Centrum Hotel, a member of Radisson Individuals. Last year, the Group opened its first Radisson Individuals property, Nova Vista Deluxe & Suites Eskişehir, a member of Radisson Individuals, and is continuing its steady growth in Turkey.

Hotels 246
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TUI to Test Dynamically Priced Tour Packages in the UK

Skift Blog

Skift Take: TUI was doing "the connected trip" before Booking.com was born. But it needs to fine-tune its pricing and flexibility to stay competitive.

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Will Hoteliers be Eager to Adopt PXMS?

Hospitality Net

Six month ago, operators of hotels, resorts and casinos were introduced to the hospitality industry’s first official Property Experience Management System (PXMS) — a full-stack technology platform that provides the ability to sell, yield, and operate on-property experiences. Because managing each experience on a different, siloed system is a real pain point for operations and their customers, the PXMS was created to manage them all in one place, making it an integral part of resort operations, j

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U.S. Airlines Cope With Changing Travel Patterns

Skift Blog

Skift Take: Flexible work arrangements have changed when people book and cancel their trips. Flights in the U.S. on Tuesdays and Wednesdays are broadly down, for instance. That's left airlines scrambling.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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2023 AHLA ForWard Conference: Better Than Ever

Hospitality Net

The 2023 AHLA ForWard Conference in Chicago brought together over 600 women in the hospitality industry who were excited to learn from, encourage, and support each other. The conference’s mood was incredibly upbeat, with participants buoyed by the sense of community and shared experiences. Here’s a brief summary of some of the most inspiring moments of the conference from hertelier correspondents Lan Elliott of DEI Advisors and Gloria Kennett of Hyatt Hotels & Resorts.

Resorts 245
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Ryanair Wins Legal Challenge Against Lufthansa’s State Bailout

Skift Blog

Skift Take: Lufthansa has already repaid the money, but the ruling could affect future state bailouts.

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The Golden Rule: Bringing Communities Together Through Social Sustainability

Hospitality Net

It’s no secret that sustainability has been an ongoing conversation in the hospitality industry for decades. With more and more hoteliers adopting eco-friendly practices into their properties, green hotels have become the standard, not the anomaly – and travelers have quickly caught on to the trend.

Travel 245
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Hyatt Hotels Corporation Reports Q1 2023 Financial Results

Lodging

CHICAGO—Hyatt Hotels Corporation reported first quarter 2023 financial results. Highlights include: Mark S. Hoplamazian, president and CEOicer of Hyatt, said, “For the fourth consecutive quarter we posted record results that exceeded our expectations, demonstrating our unique positioning and differentiated model. We raised our full-year RevPAR outlook while maintaining our record-level pipeline and industry-leading net rooms growth.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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New members join the Governing Board of Glion Institute of Higher Education.

Hospitality Net

The Governing Board of Glion Institute of Higher Education presides over the institution’s strategy and its ongoing commitment towards excellence. Its objectives include ensuring the institution’s integrity and caliber of the curriculum it offers, reviewing major changes in the curriculum, endorsing strategic planning, and analyzing financial data and performance.

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Pebblebrook Hotel Trust Closes Sale of Hotel Monaco Seattle

Lodging

BETHESDA, Maryland—Pebblebrook Hotel Trust announced that it closed on the sale of the 189-room Hotel Monaco Seattle in Seattle, Washington, for $63.3 million to a third party. For the trailing twelve months ended March 31, 2023, the hotel’s net operating income was $1.6 million, and its EBITDA was $2.1 million, with the $63.3 million sales price reflecting a 30.7x EBITDA multiple and a 2.5 percent net operating income capitalization rate.

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Asian American and Pacific Islander Heritage Month Profile: General Manager Ben Ly Shares the Secrets of His 20?Year Hilton Career

Hospitality Net

Ben Ly started his Hilton career welcoming guests as a part-time front desk agent at Fess Parker’s DoubleTree (later renamed the Hilton Santa Barbara Beachfront Resort) in September 2003. As Ly readies to mark his 20th year with Hilton this year—now as general manager of Zachari Dunes on Mandalay Beach, Curio Collection by Hilton—he’s sharing the keys to his career journey, from how helping others achieve their professional goals is a reward for everyone, to how his Chinese and Cambodian heritag

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AHICE Day 2: equity, efficiency and environment

Hotel Management

The Asia-Pacific Hotel Industry Conference and Exhibition (AHICE) drew close to 1500 delegates to Adelaide last week for insightful keynote presentations, evocative panel discussions and invaluable networking opportunities. Recap on AHICE Day 1 here. AHICE Day 2 Day two’s Breakfast Masterclass, moderated by Baker McKenzie’s Sebastian Busa, kicked off with no lesser controversy, tackling the gnarly subject of the so-called ‘Great Reset’.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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7 Surprising Trends That Will Change The Way Hotels Handle Groups and Events Business

Hospitality Net

Within the hospitality world, a new phenomenon is circulating – “revenge travel.” The concept is simple, albeit impactful for the industry; after 2+ years of pandemic-related restrictions, travelers are eager to make up for lost time and canceled trips. Basically, revenge travel is the global phenomenon of people booking big trips to ‘take revenge’ against the pandemic.

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AHICE Day 1: ‘It has never been a better time to open a hotel’

Hotel Management

It was standing room only from the word go at the Adelaide Oval for the 2023 Asia-Pacific Hotel Industry Conference and Exhibition (AHICE) which kicked off on Wednesday May 3. Armed with Lavazza coffee, fruit and pastries, the breakfast masterclass kicked off with Adam Bury from JLL pondering how hotel financing would react to the recent series of RBA interest rates rises.

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The Ritz-Carlton, Naples Reopens with New, Elevated Accommodations and Expanded Culinary Experiences

Hospitality Net

The Vanderbilt Tower, a new Ritz-Carlton Club Lounge, and resort-wide upgrades usher in a new era of luxury and comfort to the iconic Florida resort.

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Radisson Hotel Group and La Vie Hotels & Resorts Strengthen Partnership

Lodging

ADELAIDE, Australia—Radisson Hotel Group and La Vie Hotels & Resorts have strengthened their partnership through the signing of a master collaboration agreement to add over 30 hotels to the Group’s portfolio over the next 10 years. The two hospitality companies have penned an agreement that will see Radisson Hotel Group become La Vie’s Hotels & Resorts’ preferred partner, enabling La Vie to develop, manage, and operate properties under five brands: Radisson Blu, Radisso

Resorts 130
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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.