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Skift Take: Southeast Asia, known for its tech-savvy, mobile first consumers, has as an experiences sector that is 80 percent offline, presenting widespread opportunities for the region's tours and activities landscape to become digitized. Stat.
MCLEAN, Virginia—Hilton announced plans to more than double its portfolio in Puerto Rico, a destination that represents Hilton’s largest collection of hotels in the Caribbean, with seven existing properties encompassing more than 2,350 rooms across four of Hilton’s brands. Hilton’s pipeline of hotels under development in Puerto Rico also represents the largest of Hilton’s Caribbean growth markets by number of hotels.
Skift Take: Airbnb has lot on its plate: suspensions in multiple jurisdictions, incessant regulatory hurdles and more. But when its comes to business focus, the company is growing and paying more keen attention to how it serves the hosts on its platform.
Marriott International’s highly anticipated W Sydney hotel is formulating its management team ahead of its October opening with the appointment of three industry leaders. Judd Rabbidge, takes up the position of Hotel Manager, Richard Millar joins as Culinary Director, and Christopher Stedman as Director of Rooms. Rabbidge was previously the Director of Sales and Marketing for W Bali and Director of Sales for One&Only Reethi Rah in the Maldives.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Skift Take: The online travel agency will embrace “adaptive content” in what could be a significant evolution in the way people look for hotels. But any changes will be dictated by its customers, rather than hype.
PARSIPPANY, New Jersey—Wyndham Hotels & Resorts announced a new multi-season partnership with Minor League Baseball. The deal makes Wyndham the Official Hotel Partner of Minor League Baseball (MiLB) with its loyalty program, Wyndham Rewards, becoming MiLB’s Official Hotel Loyalty Partner. Wyndham chose Minor League Baseball as the program’s newest partner based on MiLB’s growing popularity, accessibility, and synergies between its guests, particularly its rewards members, and MiLB’s fan base
Skift Take: TUI's ability to move beyond its safe middle-market playground through an expanded luxury offering came under the spotlight at the Skift Future of Lodging Forum. Ultimately, a brand's market share is way more than customer segments — it's really rooted in experience and value.
Skift Take: TUI's ability to move beyond its safe middle-market playground through an expanded luxury offering came under the spotlight at the Skift Future of Lodging Forum. Ultimately, a brand's market share is way more than customer segments — it's really rooted in experience and value.
Planning a trip without insurance can result in some costly and rather unfavorable outcomes for travelers. The truth is that it can be common for the average traveler to overlook the importance of obtaining coverage before departing. Airfare and the costs of hotels, rental cars, and daily excursions add up quickly, causing many travelers to skip out on purchasing a plan.
Skift Take: For the next few years, properties that deliver a differentiated experience will benefit because there is more demand than supply, hotel investors say.
Part of growing a business is to spend time, money, and effort on marketing. For large companies, this goal is attainable because they’re more established and can set aside a generous marketing budget. But it’s a different story for small businesses. Fortunately, small businesses can leverage many budget-friendly marketing ideas to get their message across without breaking the bank.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
New Zealand’s hotel sector industry body Hotel Council Aotearoa (HCA) has labelled Auckland Council’s proposed cuts to destination marketing and event attraction “excessive” and “ill-timed”. In its draft budget, Auckland Council revealed plans to effectively de-fund its destination marketing and events attraction team, Tātaki Auckland Unlimited – a move which HCA says will likely slow the city’s economic recovery.
Taronga Zoo’s Wildlife Retreat at Taronga is opening its Me-Gal restaurant to the public for the first time on March 30. Surrounded by natural, native bushland Me-Gal, is a dining destination with a focus on fresh, sustainably sourced produce. Named after the Cammeraigal word for ‘tears’, Me-Gal celebrates native ingredients and produce sourced from local farmers and producers.
Skift Take: Strides in artificial intelligence will enable Hilton and many others to enhance and speed up personalization efforts. You ain't seen nothing yet.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
During this innovator roundtable, executives from Fortinet, Sabre and Tabit answered a series of thought-provoking questions that revolved around industry challenges, dos and donts, ways to provide differentiation from the competition, and more.
Skift Take: As announcements have been made around ChatGPT and consumer-facing travel booking tech, other companies have been quietly working away on business-to-business generative AI products. There's more to come, no doubt.
Any and every form of guest interaction with your hotel can be invaluable for guiding the future of your brand, but only if you are properly digitizing and tabulating all these forms of communication. The two of us are believers of the ‘silent majority’ whereby for every question posed to your hotel, there are ten.
Skift Take: There’s no going back with the final global distribution system in place, so next week really is crunch time for whether corporate travel booking flows will face an apocalyptic disruption — or not.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Skift Take: Google has the data to understand exactly how the travel industry has changed post-pandemic — and how its technology needs to change with it.
Wyndham Hotels & Resorts has stepped up to the plate and entered into a new multi-season partnership with Minor League Baseball. The deal makes Wyndham the Official Hotel Partner of Minor League Baseball (MiLB) with its loyalty program, Wyndham Rewards, becoming MiLB’s Official Hotel Loyalty Partner. “It could not be a better match of a partnership for Wyndham Rewards and our everyday traveler,” Dana Rosenberg, SVP, marketing, Wyndham Hotels & Resorts, told Hotel Business.
Skift Take: Today’s edition of Skift’s daily podcast looks at hotel environmental performance, U.S. airline labor struggles, and infrastructure needs at Middle East airports.
Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.
Since Musk took over he has set about dismantling everything that made Twitter valuable - making it his mission to drive out expertise, scare away celebrities, bully reporters and - on the flip side - reward the bad actors, spammers and sycophants who thrive in the opposite environment: An information vacuum.
Skift Take: Government agencies, planemakers, and telecom companies still have work to do to ensure safe flight operations around airports with 5G airwave infrastructure.
A group of companies operating prominent hotels on the Las Vegas strip on Monday asked a U.S. court to dismiss a lawsuit filed by tourists accusing them of conspiring to keep room rental rates artificially high through a revenue management platform.
Skift Take: Short-term rentals have grown both in size and type, especially after the pandemic. Travelers blurring the line between business and pleasure means the fragmented industry will soon consolidate to serve to this new "bleisure" traveler.
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Sonesta has opened the Signature Inn Houston Galleria in Houston. The 51-room, exterior corridor hotel is Sonesta’s latest addition to its upper-economy and midscale segments and is close to the Houston Art Trail, Woodchase Park and the Houston Arboretum & Nature Center. “The addition of Signature Inn Houston Galleria underscores Sonesta’s focus on expanding our footprint in the upper-economy and midscale sectors, which we believe provides us with opportunities for growth,” said Keith Pierce
Skift Take: MCR is using the expertise from its growing hotel enterprise to inform the development of its own growing hotel tech companies. What better strategy to solve some of the industry's biggest problems and make money doing it?
Hotel Designs Lifestyle brand Locke arrives in Berlin Lifestyle brand Locke arrives in Berlin Locke is preparing to add lucky number 13 to its portfolio in June, with its third German property. Introducing Locke at East Side Gallery… With breathtaking views overlooking the River Spree and city skyline, Locke at East Side Gallery is situated amongst Berlin’s trendiest inner-city districts Friedrichshain, Kreuzberg and Mitte.
JW Marriott today unveiled its first property in Spain with the opening of JW Marriott Hotel Madrid. Located in the Canalejas zone, next to Puerta del Sol, the new hotel sits in the heart of the city, moments away from art institutions and theatres.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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