Wed.Mar 29, 2023

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Southeast Asia’s Fragmented Tours Sector Gets Long-Awaited Tech Upgrade

Skift Blog

Skift Take: Southeast Asia, known for its tech-savvy, mobile first consumers, has as an experiences sector that is 80 percent offline, presenting widespread opportunities for the region's tours and activities landscape to become digitized. Stat.

Consumer 290
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Hilton Plans to More Than Double Puerto Rican Portfolio

Lodging

MCLEAN, Virginia—Hilton announced plans to more than double its portfolio in Puerto Rico, a destination that represents Hilton’s largest collection of hotels in the Caribbean, with seven existing properties encompassing more than 2,350 rooms across four of Hilton’s brands. Hilton’s pipeline of hotels under development in Puerto Rico also represents the largest of Hilton’s Caribbean growth markets by number of hotels.

Pipeline 275
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Airbnb Mulls New Revenue Stream — Charging Hosts for Additional Services

Skift Blog

Skift Take: Airbnb has lot on its plate: suspensions in multiple jurisdictions, incessant regulatory hurdles and more. But when its comes to business focus, the company is growing and paying more keen attention to how it serves the hosts on its platform.

Services 264
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W Sydney announces trio of management appointments

Hotel Management

Marriott International’s highly anticipated W Sydney hotel is formulating its management team ahead of its October opening with the appointment of three industry leaders. Judd Rabbidge, takes up the position of Hotel Manager, Richard Millar joins as Culinary Director, and Christopher Stedman as Director of Rooms. Rabbidge was previously the Director of Sales and Marketing for W Bali and Director of Sales for One&Only Reethi Rah in the Maldives.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Booking.com’s Top Tech Exec Expects ChatGPT to Redesign Its Search Pages

Skift Blog

Skift Take: The online travel agency will embrace “adaptive content” in what could be a significant evolution in the way people look for hotels. But any changes will be dictated by its customers, rather than hype.

Travel 264
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Wyndham Hotels & Resorts Forms Partnership With Minor League Baseball

Lodging

PARSIPPANY, New Jersey—Wyndham Hotels & Resorts announced a new multi-season partnership with Minor League Baseball. The deal makes Wyndham the Official Hotel Partner of Minor League Baseball (MiLB) with its loyalty program, Wyndham Rewards, becoming MiLB’s Official Hotel Loyalty Partner. Wyndham chose Minor League Baseball as the program’s newest partner based on MiLB’s growing popularity, accessibility, and synergies between its guests, particularly its rewards members, and MiLB’s fan base

Resorts 173

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5 Reasons Travelers Buy Insurance: Understanding the Potential Misfortunes

Lodging

Planning a trip without insurance can result in some costly and rather unfavorable outcomes for travelers. The truth is that it can be common for the average traveler to overlook the importance of obtaining coverage before departing. Airfare and the costs of hotels, rental cars, and daily excursions add up quickly, causing many travelers to skip out on purchasing a plan.

Travel 162
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Hotel Investors See New Promise in Long-Term Gap Between Supply and Shifting Demand

Skift Blog

Skift Take: For the next few years, properties that deliver a differentiated experience will benefit because there is more demand than supply, hotel investors say.

Hotels 246
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4 Budget-Friendly Marketing Ideas For Small Businesses

Social Hospitality

Part of growing a business is to spend time, money, and effort on marketing. For large companies, this goal is attainable because they’re more established and can set aside a generous marketing budget. But it’s a different story for small businesses. Fortunately, small businesses can leverage many budget-friendly marketing ideas to get their message across without breaking the bank.

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Accor Still Thinking Beyond Beds for Its Hotels

Skift Blog

Skift Take: Non-room revenue continues to be a big play for the French group, as it looks to up the range of experiences it can offer guests.

Revenue 246
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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HCA urges government to reconsider ‘excessive’ Auckland marketing cuts

Hotel Management

New Zealand’s hotel sector industry body Hotel Council Aotearoa (HCA) has labelled Auckland Council’s proposed cuts to destination marketing and event attraction “excessive” and “ill-timed”. In its draft budget, Auckland Council revealed plans to effectively de-fund its destination marketing and events attraction team, Tātaki Auckland Unlimited – a move which HCA says will likely slow the city’s economic recovery.

Market 130
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Jumeirah CEO Says Luxury Wins in Middle East Are Fueling Global Expansion

Skift Blog

Skift Take: Jumeirah seems to have set its eyes on expansion. Now after Middle East, Europe and Asia, is it ahoy Americas?

Hotels 246
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Wildlife Retreat at Taronga opens its doors to the public

Hotel Management

Taronga Zoo’s Wildlife Retreat at Taronga is opening its Me-Gal restaurant to the public for the first time on March 30. Surrounded by natural, native bushland Me-Gal, is a dining destination with a focus on fresh, sustainably sourced produce. Named after the Cammeraigal word for ‘tears’, Me-Gal celebrates native ingredients and produce sourced from local farmers and producers.

Dining 130
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Hilton Tests New Ways to Increasingly Personalize Guest Bookings

Skift Blog

Skift Take: Strides in artificial intelligence will enable Hilton and many others to enhance and speed up personalization efforts. You ain't seen nothing yet.

Branding 246
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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HT-NEXT 2022 Exclusive: Key Takeaways for Navigating Hospitality’s Challenges

Hospitality Tech

During this innovator roundtable, executives from Fortinet, Sabre and Tabit answered a series of thought-provoking questions that revolved around industry challenges, dos and donts, ways to provide differentiation from the competition, and more.

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Generative AI Can Be Used for More Than Just Travel Booking

Skift Blog

Skift Take: As announcements have been made around ChatGPT and consumer-facing travel booking tech, other companies have been quietly working away on business-to-business generative AI products. There's more to come, no doubt.

Travel 246
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Pre-stay questions and unstructured responses guiding hotel revenues

eHotelier

Any and every form of guest interaction with your hotel can be invaluable for guiding the future of your brand, but only if you are properly digitizing and tabulating all these forms of communication. The two of us are believers of the ‘silent majority’ whereby for every question posed to your hotel, there are ten.

Revenue 111
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American Airlines Will Offer Its New Fares in Sabre From April 3

Skift Blog

Skift Take: There’s no going back with the final global distribution system in place, so next week really is crunch time for whether corporate travel booking flows will face an apocalyptic disruption — or not.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Staffing Shortages Drive Interest in Robotic Cleaners Among Hoteliers

Hospitality Tech

Retailers such as Sam’s Club have already begun implementing robotic floor scrubbers with great success. It may be time for hoteliers to follow suit.

Retail 111
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Google Exec on Adapting Tech for the Changing Travel Consumer

Skift Blog

Skift Take: Google has the data to understand exactly how the travel industry has changed post-pandemic — and how its technology needs to change with it.

Consumer 246
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HB Exclusive: Wyndham partners with Minor League Baseball

Hotel Business

Wyndham Hotels & Resorts has stepped up to the plate and entered into a new multi-season partnership with Minor League Baseball. The deal makes Wyndham the Official Hotel Partner of Minor League Baseball (MiLB) with its loyalty program, Wyndham Rewards, becoming MiLB’s Official Hotel Loyalty Partner. “It could not be a better match of a partnership for Wyndham Rewards and our everyday traveler,” Dana Rosenberg, SVP, marketing, Wyndham Hotels & Resorts, told Hotel Business.

Branding 111
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Hotel Reporting Shows Environmental Blind Spots

Skift Blog

Skift Take: Today’s edition of Skift’s daily podcast looks at hotel environmental performance, U.S. airline labor struggles, and infrastructure needs at Middle East airports.

Hotels 246
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Twitter is Dying - Tech Crunch

Hotel News Resource

Since Musk took over he has set about dismantling everything that made Twitter valuable - making it his mission to drive out expertise, scare away celebrities, bully reporters and - on the flip side - reward the bad actors, spammers and sycophants who thrive in the opposite environment: An information vacuum.

Hotels 102
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Skift India Daily: Telecom Firms Asked to Set Up Safe Buffer Zones for 5G Near Airports

Skift Blog

Skift Take: Government agencies, planemakers, and telecom companies still have work to do to ensure safe flight operations around airports with 5G airwave infrastructure.

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Caesars, MGM and Other Las Vegas Hotels Deny Room-rate Price-fixing Conspiracy - Reuters

Hotel News Resource

A group of companies operating prominent hotels on the Las Vegas strip on Monday asked a U.S. court to dismiss a lawsuit filed by tourists accusing them of conspiring to keep room rental rates artificially high through a revenue management platform.

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Vacation Rentals Sector Stays Fragmented: When Will It Consolidate?

Skift Blog

Skift Take: Short-term rentals have grown both in size and type, especially after the pandemic. Travelers blurring the line between business and pleasure means the fragmented industry will soon consolidate to serve to this new "bleisure" traveler.

Travel 245
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Sonesta opens Signature Inn Houston Galleria

Hotel Business

Sonesta has opened the Signature Inn Houston Galleria in Houston. The 51-room, exterior corridor hotel is Sonesta’s latest addition to its upper-economy and midscale segments and is close to the Houston Art Trail, Woodchase Park and the Houston Arboretum & Nature Center. “The addition of Signature Inn Houston Galleria underscores Sonesta’s focus on expanding our footprint in the upper-economy and midscale sectors, which we believe provides us with opportunities for growth,” said Keith Pierce

Closing 98
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Pandemic First Mover MCR Still Going Strong on Hotel and Tech Investments

Skift Blog

Skift Take: MCR is using the expertise from its growing hotel enterprise to inform the development of its own growing hotel tech companies. What better strategy to solve some of the industry's biggest problems and make money doing it?

Hotels 240
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Lifestyle brand Locke arrives in Berlin

Hotel Designs

Hotel Designs Lifestyle brand Locke arrives in Berlin Lifestyle brand Locke arrives in Berlin Locke is preparing to add lucky number 13 to its portfolio in June, with its third German property. Introducing Locke at East Side Gallery… With breathtaking views overlooking the River Spree and city skyline, Locke at East Side Gallery is situated amongst Berlin’s trendiest inner-city districts Friedrichshain, Kreuzberg and Mitte.

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JW Marriott Hotel Madrid Opens

Hotel News Resource

JW Marriott today unveiled its first property in Spain with the opening of JW Marriott Hotel Madrid. Located in the Canalejas zone, next to Puerta del Sol, the new hotel sits in the heart of the city, moments away from art institutions and theatres.

Hotels 98
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i