Thu.Mar 30, 2023

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Why So Many Souvenirs Gather Dust on Travelers’ Shelves

Skift Blog

Skift Take: Souvenirs are an essential part of the travel experience, but they still haven't under gone the revolution like other parts of the travel economy. New innovative ways to support local artisans and communities in tourism are still unrealized.

Travel 317
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U.S. Travel: Face-to-Face Meetings Benefit the Travel Industry by Creating Increased Revenue

Lodging

WASHINGTON—Face-to-face meetings and business travel create measurable benefits for companies and organizations—from increased revenue to lasting and effective professional relationships, according to the U.S. Travel Association. This message will be shared with the U.S. travel industry and meetings professionals around the world on Global Meetings Industry Day (GMID), the annual international day of advocacy showing the value of business meetings, trade shows, incentive travel, exhibitions, con

Revenue 275
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Cabify Raises $66 Million for Spanish Rideshare Platform

Skift Blog

Skift Take: The startups this week cover a wide range of industries: rideshare, hospitality buying, audio entertainment, hotel restaurant reservations, business travel planning, and travel insurtech.

Travel 306
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Exclusive: Ascott eyes Sydney suburb for next co-living property

Hotel Management

The Ascott Limited’s co-living brand lyf is eyeing its third location in Australia, with a new property in Sydney expected to be announced soon. Almost a year on from the opening of its first Australian property in Melbourne’s trendy inner-city suburb of Collingwood, and with another under construction in Bondi Junction, the brand is exploring further opportunities for growth – in dynamic metropolitan neighbourhoods.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Leveraging Travel Experiences Through TV and Movie Hits

Skift Blog

Skift Take: The desire for unique, all-access travel experiences continues to come into its own, with movies and TV shows offering an unending source of creativity for travel companies — with the right collaborations sifting the exceptional from the average.

Travel 299
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STR Adds 104 Forward STAR Markets and Submarkets in the United States and Canada

Lodging

HENDERSONVILLE, Tennessee—STR has expanded the forward-looking component of its product offering by launching 104 new Forward STAR markets/submarkets in the United States and Canada. Forward STAR, now live in 450 areas around the globe, allows hotel property and portfolio users to measure the next 365 days of occupancy on the books against the competition and market.

Marketing 162

More Trending

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Exclusive: Choice reports direct bookings boom, continued RevPAR growth

Hotel Management

Choice Hotels Asia-Pac has reported a boom in direct online bookings in 2022 ChoiceHotels.com and the Choice Hotels App bookings up 61% on 2021 and 88% on 2019 respectively. Choice Hotels Asia- Pac CEO Trent Fraser called it the “standout” performer in a strong year for the business saying it reflects the investment made in marketing during tough times.

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Hotel Industry Eagerly Awaits Chinese Travel Surge

Skift Blog

Skift Take: Here’s a taste of the hotel deal and development news that Skift's Daily Lodging Report newsletter summarized in the past week, as of March 31.

Travel 290
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Global Hotel Alliance Launches Green Collection

Lodging

DUBAI—UAE-based Global Hotel Alliance (GHA) has launched its Green Collection, bringing under one umbrella nearly 200 hotels, resorts, and palaces operated by GHA hotel brands that are demonstrating their commitment to protecting people and the planet. Every Green Collection property has attained at least one certification from a globally recognized environmental organization, with EarthCheck, Green Growth 2050, Green Key, and Green Globe among the 15 certification bodies represented, each requi

Hotels 147
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Skift India Daily: Tour Operators Return to Profits

Skift Blog

Skift Take: A steep increase in air fares, prolonged visa delays, and inflation pressures must be averted to ensure the growth momentum.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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This Week’s Comings & Goings

Lodging

Noble House Hotels & Resorts named multiple internal leadership changes. The company has announced the retirement of CEO Jake Donoghue. Jamie Colee assumes the role of CEO, and Janette Ament has been named chief financial officer. Preferred Travel Group announced strategic appointments within its global and regional leadership teams: Stephanie Dowling, senior vice president of corporate communications and public relations; Gladys Camphuijsen, vice president of sales and new business developm

Resorts 147
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HomeToGo Still Waits on Vacation Rental Acquisitions for Elusive Profits

Skift Blog

Skift Take: HomeToGo is eager to prove itself as a sustainable and yet growing business in vacation rentals. However, for it to succeed in the long game, the Berlin-based company will need a razor sharp focus on geographical expansion and organic growth — not just acquisitions.

Business 246
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Laser Focused on Solutions

Lodging

What initially inspired you to get into the hospitality business? I was first attracted to marketing because of my obsession with understanding consumers and anticipating their needs with fun, engaging programs and campaigns. Identifying that missing link and providing consumers with a solution is what motivates me. The hospitality industry is driven by the guest, and you have to be laser focused on their needs whether you’re a brand or an owner.

Consumer 147
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4 Charts and a Paris Hilton TikTok: Lessons From Skift’s Future of Lodging Forum 2023

Skift Blog

Skift Take: Sometimes charts and even a TikTok capture 1,000 words. A handful relay some of the opportunities facing the hotel industry today.

Hotels 246
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Grand Prix revs up occupancy and room rates across Marriott’s Melbourne hotels

Hotel Management

Melbourne hotels are reaping the benefits of the Australian Formula 1 Grand Prix which is taking place in the city this weekend. Marriott International, the preferred accommodation partner for the event, has reported high-level bookings over the next two weeks, with their eleven Melbourne hotels at 100% occupancy on April 1 – an incredible feat for its newly opened hotels, Le Méridien Melbourne and The Ritz-Carlton Melbourne.

Occupancy 130
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Hilton Wants to Use AI to Personalize Hotel Bookings

Skift Blog

Skift Take: Today’s edition of Skift’s daily podcast looks at Hilton’s AI hopes, Jumeirah’s expansion, and tours tech in Southeast Asia.

Hotels 246
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Exclusive: inside Hilton’s luxurious Conrad New York Midtown hotel

Hotel Management

It has been three-and-a-half years since Hilton debuted the 54-floor, 562-suite Conrad New York Midtown hotel and as the Big Apple has roared back to life, the property has never been more popular. The Conrad New York Midtown is one of the city’s only residential-style hotels and following a major renovation in 2019, it has an interior akin to luxurious Manhattan homes rather than classic hotel rooms.

Services 130
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Thailand’s Maya Bay Sees Sharks and Tourists Fight for Space

Skift Blog

Skift Take: The famous bay, which is part of Phi Phi Leh island, has seen a post-pandemic boom in both rates of tourists and sharks, leading to questions over how best to balance nature with tourism — now such an integral part of Thailand's economy.

Tourism 246
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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What is the optimal distribution mix in a hotel?

eHotelier

Every hotel has an optimal distribution channel mix – meaning that channels are selected and managed in such a way that they will drive optimal profitability for the hotel in the long run.

Hotels 115
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Reassessing the State of Loyalty for Travel and Lifestyle Credit Cards in 2023

Skift Blog

Skift Take: As the demand for travel keeps growing, consumers expect more from loyalty programs. To help providers increase cardholders’ engagement, iSeatz has released the new “State of Loyalty: 2023 Credit Card Rewards Report,” uncovering point-redemption strategies, trends, and gaps in the North American travel loyalty space.

Travel 246
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Digitalization in the F&B Industry - 7 Restaurant Technology Trends to Watch in 2023

Hotel News Resource

Many restaurants have turned to tech in the last couple of years, even if reluctantly, to adapt to a new reality. One which includes more contactless technology, and is realigned with new customer expectations and wants.

Business 102
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Las Vegas Hotels Deny Conspiring to Artificially Raise Room Rates

Skift Blog

Skift Take: Attorneys representing Las Vegas' most prominent hotels argue the lawsuit alleging a conspiracy to keep room rates high lacks a very important piece of evidence — proof of communication between any of the defendants.

Hotels 246
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Getting to Know Your Guests: How to Gather Guest Data

Webrezpro

In our digitally connected world, consumers expect increasingly personalized service from the businesses they choose to deal with—especially from those in the hospitality industry. To stand out in such a competitive market, hotels need to provide individually relevant (and therefore memorable) guest experiences, the key to which lies in guest data.

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Digital Tipping: Guests Want it, Staff Need it

Hospitality Tech

Consumers are carrying less cash and hotel employees need modern means for receiving tips.

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Sneak peek: Edition 28 from Chelsom

Hotel Designs

Hotel Designs Sneak peek: Edition 28 from Chelsom Sneak peek: Edition 28 from Chelsom Chelsom has just dropped the exciting news that it will be dropping its latest collection, Edition 28, during Clerkenwell Design Week. Here’s what we know… Following the lighting company’s 75th anniversary last year , Chelsom is preparing to blind the industry during Clerkenwell Design Week with its hotly anticipated new collection.

Closing 98
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U.S. Hotel Revenue Per Available Room for the Week Ending March 25th at US$102.98 - Up 12.0% from 2019

Hotel News Resource

Among the Top 25 Markets, Chicago saw the highest year-over-year increase in occupancy (+12.2% to 63.4%), while Phoenix saw the only occupancy lift over 2019 (+3.1% to 81.5%).

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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New collection from Perrin & Rowe defines industrial-luxe in the bathroom

Hotel Designs

Hotel Designs New collection from Perrin & Rowe defines industrial-luxe in the bathroom New collection from Perrin & Rowe defines industrial-luxe in the bathroom The new Armstrong bathroom collection from British manufacturer Perrin & Rowe combines an industrial aesthetic with a designer’s eye for balance and proportion… The Armstrong bathroom collection offers a luxurious take on a pared-back design trend and is one of the most comprehensive ranges Perrin & Rowe , part o

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High Ticket Digital Marketing – 11 Strategies to Boost ROI

MediaBoom

High-ticket digital marketing provides a proven formula for brands and marketing agencies looking to sell high-priced products and services while preventing brands from losing out on sales to low-cost providers. It may sound simple enough but implementing such a marketing strategy is a different story. High-ticket digital marketing is the practice of promoting high-ticket items or services through digital channels and tools.

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Day 13 of 30-Day AI Challenge: Will AI Kill SEO Or Make It Even More Important?

Hotel Marketer

For those just joining us, every day during this challenge, I’m going to try and do something different or better, Continue Reading

Hotels 88
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Hotel Email Marketing

Amadeus Hospitality

Hotel email marketing is an essential strategy for hotels to promote their services and increase bookings through targeted and personalized email campaigns. By using email marketing, hotels can connect with potential guests, build customer relationships, and drive revenue growth. A proper email marketing and communication strategy will drastically improve your hotel’s ability to engage with customers, build guest loyalty, and drive direct repeat business, which will set you apart from your compe

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i