Skift Blog
MARCH 28, 2023
Skift Take: If you’re in charge of your company’s loyalty program, your role has never been more important. As consumers continue to grapple with inflation, a new report from IAG Loyalty shows how programs can be the pathway to more meaningful customer relationships.
Lodging
MARCH 28, 2023
What initially inspired you to get into the hospitality business? Before joining Stonehill Taylor in 2008, I was working at MTV as a designer. During my time there I was managing the interior design of their Times Square store and I fell in love with the process. This project sparked my passion for the hospitality design industry and has led me to where I am today.
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Hotel Management
MARCH 28, 2023
Swissôtel Sydney has unveiled the results of a multi-million-dollar transformation of its grand lobby bar Arches on Market and “Euro-inspired” rooftop pool. The 5-star heritage hotel’s revamped level 8 bar provides a glamorous space to dine and unwind, with design influenced by the beauty and grandeur of the existing 1930’s architecture of the lobby.
Skift Blog
MARCH 28, 2023
Skift Take: Airbnb is often willing to look the other way when it comes to unlicensed listings until local governments or tragic events force its hand.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Hotel Management
MARCH 28, 2023
TFE Hotels has appointed South Australian Katie Obst to the General Manager position at Vibe Hotel Adelaide. Obst’s appointment to her first pre-opening General Manager role comes after 10 years at TFE Hotels, the past four of which have been spent at the helm of Adina Apartment Hotel Adelaide Treasury. The 123-room new-build Vibe hotel, which opened on March 1, marks the brand’s entry into South Australia.
Skift Blog
MARCH 28, 2023
Skift Take: Given the lackluster performance of several recent public market debuts in India and volatile market conditions, the Oyo IPO size coming down might be a strategic decision.
Hotel Sales Focus brings together the best content for hotel sales and marketing professionals from the widest variety of industry thought leaders.
Skift Blog
MARCH 28, 2023
Skift Take: Three months ago, Yatra may have been hopeful of launching its Indian IPO by March. However, it appears the online travel company would rather wait for the market to strengthen and investor confidence to return to ensure a successful launch.
Hotel Management
MARCH 28, 2023
Across from the Ala Moana Center in Honolulu, you’ll find a leading O’ahu hotel that’s headlined by a fantastic infinity pool, spacious suites and one of the best club lounges in town. Welcome to the Prince Waikiki. If you love shopping, ocean views, sunsets, spacious suites, infinity pools, club lounges and sushi, Prince Waikiki should be high on your radar when it comes to choosing an O’ahu hotel for your next Hawaii trip.
Skift Blog
MARCH 28, 2023
Skift Take: Today’s edition of Skift’s daily podcast looks at Carnival's excellent earnings, New York's new tourism pitch, and India's eased visa wait times.
Lodging
MARCH 28, 2023
Less spending on labor has been a big reason why U.S. hotel profit margins have held strong, but that spend is on the rise with labor costs growing at a compound monthly rate of 3.7 percent in 2022. Gross operating profit (GOP) came in at 42.3 percent in 2022, which was 0.6 percentage points higher than 2019. That success in maintaining profit levels can be largely attributed to more efficient operations (i.e., less frequent housekeeping, […] The post Rising Labor Costs: Drivers Include In
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Skift Blog
MARCH 28, 2023
Skift Take: The aviation industry in the Middle East has greatly benefited from its strategically important geographical location, that enables airlines to establish easy connections to continents across the globe.
Lodging
MARCH 28, 2023
What initially inspired you to get into the hospitality business? My father was a commercial airline pilot, and his passion for travel, took my family and I to hotels around the world. As I walked the lobbies and corridors, I became fascinated with every aspect of the operation and never looked back. You might say I was born into the business. Who were some of your mentors or role models, male or female, and what […] The post Born into the Business appeared first on LODGING Magazine.
Skift Blog
MARCH 28, 2023
Skift Take: The Protection from Abusive Passengers Act could be about to make a comeback following a series of violent incidents on commercial flights.
Lodging
MARCH 28, 2023
As associate vice president of market development, Kim Twiggs manages DIRECTV’s Hospitality & Institutions business unit, which includes creating and implementing strategies that support the sale of DIRECTV free-to-guest programming and products to hotels, hospitals, senior living facilities, and universities. Twiggs’ team leads both direct and indirect sales and distribution, including a network of more than 200 in-room television integrator partners.
Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Skift Blog
MARCH 28, 2023
Skift Take: Progress has been made on environmental reporting by hotel companies, but major blind spots remain. The asset-light model being pursued by most large hotel companies jars with the need for greater oversight by head office to really track and improve emissions.
Hotel Management
MARCH 28, 2023
Sustainability is redefining Accor’s business model and shaping a new way of travel, according to Accor Pacific CEO Sarah Derry. In a bid to better serve its eco-conscious travellers and support its environmental commitments, the business has hired David Young as Chief Sustainability Officer and Director of ESG. A former Global Program Director Sustainability at One World Alliance and previously Executive Manager of Sustainability and ESG at the Qantas Group, Young brings extensive travel indust
eHotelier
MARCH 28, 2023
Here's how hoteliers can position themselves to drive revenue, attract more guests, and stay relevant in a rapidly changing landscape.
Hotel Management
MARCH 28, 2023
After opening six hotels, including a new luxury retreat offering, last year, Swiss-Belhotel International is gearing up for a record 2023. Here, Swiss-Belhotel International Chairman and President, Gavin M. Faull, discusses some of the business highlights from 2022 and reveals the top markets for development in 2023. We opened six hotels in 2022: Maua Nusa Penida in Bali, Indonesia – the first ever ‘Maua’ branded environment friendly luxury retreat; The Scene Cliff View Villas by Swiss-Belhotel
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Little Hotelier
MARCH 28, 2023
What is hotel content marketing? Hotel content marketing aims to attract and retain customers by offering them assets that they find informative, entertaining or otherwise useful. This ‘content’ can take many forms: videos, blogs, newsletters, social media posts, how-to guides and more. The idea is that a business earns a customer’s attention, trust and ideally loyalty by offering this valuable content for free.
Hotel Management
MARCH 28, 2023
Qantas customers travelling across its regional, domestic and international network are in for a bigger and better inflight and lounge dining experience as the airline rolls out a significant menu enhancement program this month. Qantas Group Chief Customer Officer, Markus Svensson, said the additional multi-million-dollar investment introduces new dishes and larger portions across all cabins, using high-quality ingredients from premium Australian producers.
gcommerce
MARCH 28, 2023
Past is prologue. Economic downturns create hardship for a majority of the hospitality industry, but a select few operators use these periods and targeted, smart marketing to create long-term value for their hotels. As a result, these sophisticated operators experience less negative impact during the downturn, they recover far quicker than their competitors, and they sustain those gains for years to come.
Hotel Business
MARCH 28, 2023
Hospitality Ventures Management Group (HVMG) , an Atlanta-based, private hotel investment, ownership and management company, revealed at the Hunter Conference that it has maintained the forward momentum it experienced in 2022 as evidenced by multiple factors, including RevPAR Index growth, numerous awards and overwhelmingly positive results from stakeholder satisfaction surveys.
Speaker: Brendan Sweeney, VP of Sales at Allego
Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.
STAAH
MARCH 28, 2023
As more people become conscious about their impact on the environment, the hospitality industry is shifting towards sustainable practices to meet the needs of eco-conscious travelers. Sustainable hospitality not only benefits the environment but also enhances the guest experience, improves reputation, and reduces costs. In this blog, we’ll discuss the importance of sustainable hospitality and the strategies that hotels can adopt to meet the needs of today’s eco-conscious travelers.
Hotel Business
MARCH 28, 2023
Gregg Wallis, Senior Editor, Hotel Business , sits down with David Pepper, Chief Development Officer, Choice Hotels International, to talk about the integration of the recently purchased Radisson brands into the Choice portfolio. The post HB on the Scene: Catching up with David Pepper appeared first on hotelbusiness.com.
Hotel Designs
MARCH 28, 2023
Hotel Designs Ellenborough Park Hotel completes major renovation Ellenborough Park Hotel completes major renovation Ellenborough Park Hotel, Gloucestershire’s only five-star country house hotel, has unveiled a major renovation. The new, quintessentially English interior design scheme has been created by designer Ilze Reinke… Sheltered inside a magnificent 15th century English country house, surrounded by 90 acres of parkland in the Cotswolds, Ellenborough Park Hotel has just unveiled
gcommerce
MARCH 28, 2023
If a customer asked what your hotel’s story was, would your response include things such as a number of accolades, the year the hotel was built, or a number of high-profile guests? Or, does your hotel’s story incorporate the customers that visit you every day, how they find you, and how you make their vacation unforgettable? For years, our company’s stories have involved details about our history, who makes the decisions, and the thread count of our sheets.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Hotel Business
MARCH 28, 2023
Waterton , a Chicago-based real estate investor and operator, has acquired Town & Country Stowe, a 54-key independent hotel located in Stowe, VT. The firm will renovate the property with updates to guestrooms and outdoor common areas, and will add a mixture of lofted barn suites and cabins to create a product that does not currently exist in the market, according to Waterton.
Hotel Marketer
MARCH 28, 2023
It’s Day 11 of the #30DayAIChallenge and we’re going to take on web design!
Hotel Designs
MARCH 28, 2023
Hotel Designs Barceló Funchal Oldtown – a new hotel rooted in history Barceló Funchal Oldtown – a new hotel rooted in history A stylish city hotel rooted in its sense of place, Barceló Hotel Group has announced the opening of Barceló Funchal Oldtown – a brand-new hotel on the Portuguese archipelago of Madeira… The newest addition to the Barceló portfolio takes its inspiration from the natural wonders of UNESCO World Heritage site, Laurisilva Forest and from Madeiran architecture and crafts
Textedly
MARCH 28, 2023
Customer service can make or break a business. Today’s consumers expect fast responses to questions and speedy support ticket resolutions — and they’re not afraid to take their business elsewhere (and spread the word about their experience) if they receive less-than-stellar service.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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