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What initially inspired you to get into the hospitality business? I was born with a very outgoing personality, a love of people, and an innate value of serving others. Starting at age 10, I babysat and worked in my mom’s ice cream shop (a side business to her being a full-time teacher and private pre-school owner), getting an early dose of responsibility and cultivating my love of caring for people.
Skift Take: U.S. senators want to allow an estimated 5,000 pilots who qualify for retirement in the next two years to keep working to cushion against the ongoing flight cancelations due to a shortage of available pilots and crews.
IHG Hotels & Resorts shared development momentum from 2022 and the start of the 2023 HUNTER Hotel Investment Conference in Atlanta, Georgia, by releasing an update on its recent and planned future growth across the Americas region and beyond. Elie Maalouf, CEO, Americas, IHG Hotels & Resorts, said, “IHG continues to invest in strategic efforts that strengthen our brand portfolio while building trust and confidence among our guests and owners.
Skift Take: The bank has its eyes on snatching business from other corporate travel agencies with new partner Spotnana. But first the wider financial sector may need to stabilize following the collapse of Silicon Valley Bank before it gains confidence from new customers.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
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While acknowledging a “mild recession” is likely in ’23, economist Adam Sacks nonetheless delivered generally positive news for hospitality during the keynote session at the Hunter Hotel Investment Conference vowing “we can get back to normal” in terms of room demand. Sacks—who is president of Tourism Economics—answered the question posed in the title of the session, “Can the Travel Industry Defy Economic Gravity?
Skift Take: Google released Bard this week but has yet to integrate generative AI into its search engine as Microsoft has done with Bing and ChatGPT. But the workings of Bing’s travel itinerary suggestions are less than ideal, so Google has time to catch up.
No matter which industry you’re in, we can all appreciate the importance of professional development opportunities. Not only do they give staff members the chance to enhance their skill set and progress within their current role, but companies also stand to benefit, as better-skilled employees will be more productive and effective. This helps to improve […] The post Why You Should Offer Training Opportunities for Hotel Staff appeared first on Are Morch, Digital Transformation Coach.
No matter which industry you’re in, we can all appreciate the importance of professional development opportunities. Not only do they give staff members the chance to enhance their skill set and progress within their current role, but companies also stand to benefit, as better-skilled employees will be more productive and effective. This helps to improve […] The post Why You Should Offer Training Opportunities for Hotel Staff appeared first on Are Morch, Digital Transformation Coach.
Skift Take: As India grows its aviation market, the government is making sure that its homegrown airlines have an advantage over foreign carriers. However, will Indian carriers rise to the occasion?
PARSIPPANY, New Jersey—Wyndham Hotels & Resorts announced the continued momentum of its “Women Own the Room” program, which in its inaugural year, has signed more than 30 hotels across the United States and Canada, 10 of which are now open. Women Own the Room is designed to advance and empower women entrepreneurs to break through the predominantly male-dominated hotel industry and is an extension of Wyndham’s dedication to diversity, equity, and inclusion.
Skift Take: Short-term rentals, including the luxury vacation segment, can expect a cash infusion from high-yield demanding investors this year, especially in the light of rising mortgages and flattening home prices in the U.S.
Part of growing a business is to spend time, money, and effort on marketing. For large companies, this goal is attainable because they’re more established and can set aside a generous marketing budget. But it’s a different story for small businesses. Fortunately, small businesses can leverage many budget-friendly marketing ideas to get their message across without breaking the bank.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Skift Take: The FAA's safety alert is a loud message to the aviation industry that it needs to act quickly — and enact recommended safety measures — to prevent a catastrophe in the skies.
NEWTON, Massachusetts—Sonesta International Hotels Corporation announced the establishment of a Luxury & Lifestyle Lodging Development Team. The team will lead Sonesta’s growth of its upper upscale brands, which include The James and The Royal Sonesta franchises in the Americas. The announcement underscores Sonesta’s commitment to and growing leadership position within the lifestyle and luxury sectors.
Skift Take: There’s a lot on tap for the hospitality industry in 2023, and at our Future of Lodging Forum we’re going to check in on how some of the industry’s brightest minds are tackling both the opportunities and challenges head-on.
The re-opening of China is already proving to be a key win for tourism recovery, and potentially providing economic growth, within the Asia Pacific region.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Skift Take: Places like Costa Rica and Panama have long welcomed backpackers, but they now seem to be rushing back to the region after travel restrictions were lifted in 2022.
When your actions affect 6,000 hotels worldwide, setting achievable goals that make a significant difference and then creating the tools necessary to get your franchisees there is priority No. 1.
Skift Take: Bhutan is looking for the Midas touch for its tourism, quite literally. But will that make price-sensitive tourists disregard the otherwise high tourism fees?
Alpharetta, GA, a suburb of Atlanta, is home to the headquarters of owner/operator/developer Hotel Equities (HE). It is also the location of The Hamilton Alpharetta, Curio Collection by Hilton, a 119-key property that became the first boutique hotel in the city when it opened in the summer of 2021. The property, which is HE’s only hotel in its hometown, was developed and originally owned by Alpharetta-based Mayfair Street Partners.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Skift Take: Today’s edition of Skift’s daily podcast looks at the evolution of hotels, a New York airport's reinvention, and event planner tips from White Lotus.
This episode features the one and only President of Atrium Hospitality, Rob Mangiarelli, as he sits down and talks with Suite Spot host, Ryan Embree on all things hospitality. These two experts share incredible knowledge and insights on various topics that give hoteliers valuable information on how to make their mark in the industry. If you’ve been following the series thus far, you should know that these industry leaders provide listeners with knowledge and insights you can only get on the Suit
Skift Take: When we asked Hilton how it's updating its brands for a new era, we expected to hear mostly about things like color palettes and breakfast options. But the company instead said workforce satisfaction was the most critical ingredient.
Hotel Designs Sustainable hotel brand Beyond Green grows its global portfolio Sustainable hotel brand Beyond Green grows its global portfolio Beyond Green, a global portfolio of the planet’s most sustainable hotels, recently welcomed five new member properties in locations ranging from Miami Beach, Florida, Lake Tahoe, Nevada and Maine, through to Italy… As the portfolio consciously grows, Beyond Green strives to represent a diversity of hotels that demonstrate impact in action acros
Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.
Members of the Asian American Hotel Owners Association testified in support of New Jersey Assembly Bill 1958, which advances several key components of AAHOA’s 12 Points of Fair Franchising to sustain a mutually beneficial relationship between Franchisors and Franchisees.
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Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Hotel Designs Introducing the first mass-produced 95% recycled content tile Introducing the first mass-produced 95% recycled content tile The Sequel Principle collection, from Parkside and Alusid, represents a huge step forward for the ceramic tile industry as the world’s first mass produced 95 per cent recycled content tile. The Sequel Principle collection, the evolved range from the Sequel Vibe collection that won Best in British Product Design at The Brit List Awards 2022 , is the result of e
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Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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