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Victoria’s top accommodation providers and venue staff have been honoured at the 2023 Victorian Accommodation Awards for Excellence , held in Melbourne last week (Aug 17). Hosted by the Accommodation Association (AA), a record 350 venue and individual nominations resulted in a record crowd of 1,000 hoteliers, suppliers to industry and broader Victorian hospitality and tourism sector industry stakeholders, including Minister for Tourism, Sport and Major Events, Steve Dimopoulos and Shadow Minist
WaterWalk has appointed Jim Anhut as interim president/chief development officer to support the strategic expansion of its next-generation product. Introduced to the company’s board of directors in January 2022, he brings more than 35 years of industry experience, including having worked alongside WaterWalk’s late founder, Jack DeBoer, in his early career.
For guests wanting to experience a vacation like no other, The Phala Group is the place to go. Located on the Island of the Gods, The Phala Group promises a rich, cultural, and fun experience. Established in 1988, The Phala Group has three hotel and resort properties; namely Sri Phala Resort & Villa Sanur, Rama Phala Resort & Spa Ubud, and Radha Phala Resort & Spa Ubud.
Sage Hotel Management , a Sage Hospitality Group company, has promoted Robert Butler to EVP/COO. In this role, he has complete oversight of Sage’s growing portfolio of more than 60 independent, branded and soft-branded hotels in 16 states and the District of Columbia, with SVPs and VPs of the company’s Independent Hotel Collection, Premier Collection and Upscale Collection all reporting to him.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
With a little creativity and lots of data and insights, low occupancy periods can be more efficiently managed Low occupancy is largely driven by seasonality with off-peak times being marked by fewer bookings and even lower forward bookings. An economic downturn, natural calamity or events like a pandemic make a hard situation worse. Not only does low occupancy result in lower revenue, but it also affects cash flow – sucking out much-needed liquidity for a hotel to pay for ongoing fixed costs.
Hoteliers should not digitize just for the sake of it but rather adopt those technologies that increase their market pull and improve their bottom line.
Some hoteliers and owners want to beat the market. They are not satisfied with their fair share of the market. Instead, they want to steal market share to increase their profits and give the owners a higher return on investment. If you are one of those, this blog post is for you. The big question is how you beat the market. First, let's kill the myths that hotels follow the same economic theories as any other business.
Some hoteliers and owners want to beat the market. They are not satisfied with their fair share of the market. Instead, they want to steal market share to increase their profits and give the owners a higher return on investment. If you are one of those, this blog post is for you. The big question is how you beat the market. First, let's kill the myths that hotels follow the same economic theories as any other business.
The World Travel & Tourism Council’s (WTTC) Travel & Tourism Economic Impact 2023 Global Trends Report has revealed an encouraging resurgence in travel & tourism investment, overcoming pandemic setbacks and signaling a strong return to growth. From 2010-2019, investment grew steadily at 4.3% CAGR, growing from $754.6 billion in 2010 to $1.1 trillion in 2019, or 4.5% of all economy-wide investment.
Being able to adapt quickly to market demands is a skill many hotel marketers should make an effort to master. And in this digital age, it never hurts to be more data-driven in your overall business strategy. One way to do this is by utilizing customer data in your marketing. By collecting, analyzing, and using The post 3 Steps to Implement Customer Data into Your Hotel Marketing Strategy appeared first on Revfine.com.
It’s a tall order to find common ground in a group of people born between 1946 and 2012. Spanning four generations, Baby Boomers, Gen X, Gen Y/Millennials, and Gen Z play influential roles in shaping the travel industry for different reasons.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Article - Hyatt Place Vijayawada Hotel Opens in India - The centrally located 81-room property is a short drive away from the Vijayawada International Airport
Hotel Designs Stepping inside Vida Dubai Marina Stepping inside Vida Dubai Marina With interiors by LW Design, Vida Dubai Marina is a lifestyle destination in the enviable location adjacent to the Yacht Club, with unparalleled views of the Dubai Marina. Home to the new Vida Hotels and Resorts by Emaar, we stepped inside to take a look… The intuitive urban hub offers convenience, comfort and sensory stimulation to the next generation of entrepreneurial minds to stay, play and connect.
The rate of growth in occupancy, average daily rate and revenue per available room decelerated considerably in Q2, with room rate fatigue effecting growth in the higher-priced hotel categories.
Are you looking to increase repeat guests at your hotel ? Customer retention is one of the pivotal metrics for hoteliers because it indicates how well you're performing. Happy guests are more likely to return and become regulars. Loyal guests also cost less – you only have to invest once in acquiring them, which can be one of the most expensive fixed costs in the hotel business.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
In a recent HSMAI Sales Advisory Board meeting, I introduced the topic of meeting space utilization to the group for discussion. Read on for three takeaways from our dynamic discussion.
3 key factors to keep in mind when making your next hotel tech investment According to Unifocus , 81% of hoteliers in 2022 reported implementing and/or planning at least one major tech project. Whether you’re responsible for managing a single boutique hotel or a large chain of branded properties, it’s impossible to ignore the increasing upsides of investing in hotel tech.
Website navigation can make or break your business—quite literally. According to a report by Top Design Firms, 38% of people evaluate the layout and navigational links when visiting a website for the first time. This emphasizes the need for accessible website navigation design , as 42% of respondents said they would abandon a site with poor functionality.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Are you looking to increase repeat guests at your hotel ? Customer retention is one of the pivotal metrics for hoteliers because it indicates how well you're performing. Happy guests are more likely to return and become regulars. Loyal guests also cost less – you only have to invest once in acquiring them, which can be one of the most expensive fixed costs in the hotel business.
Technology is a big factor in growing these businesses from part- to full-time, with 79% of respondents saying they consider technology tools, such as payment processing, essential to starting a business.
MONTREAL — Air Canada has been recognized for the fifth-consecutive year by Trazee Awards as North America’s favourite airline for 2023. “Travel connects people, families, cultures and communities, and Air Canada is thrilled to be recognized again by this important and discerning demographic as their favourite airline in North America. We’re continuing to introduce more product and service upgrades in lounges, food, beverages, onboard entertainment and digital options to offer
Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.
The K1 Autonomous Security Robot operates 24/7 and has facial recognition which, in the case of casinos, may be used to identify VIPs, advantage players and known trespassers.
MISSISSAUGA, Ont. — IHG Hotels & Resorts (IHG) has launched its new midscale conversion brand, Garner – an IHG Hotel. With a promise to deliver ‘easy going stays that get you on your way,’ Garner is designed for value-driven travellers of all ages who want a reliable and relaxed experience. The brand will offer an affordable price point alongside the things that guests value most, such as a convenient location, a sound night’s sleep, and a great, complimentary hot breakfast — all at a
The Spanish hotel chain has implemented iHotelier® GDS to enhance its connectivity to corporate travel agencies and build its online presence August 22, 2023 – As corporate travel returns, hoteliers are re-examining their strategies to target and win this share of business. A strong distribution mix is essential to reach travelers and travel agents on the channels where they actively shop and book.
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Pendella's branded life insurance technology seamlessly merges with Fourth's workforce solution platform to create a completely digital process to shop, compare and buy financial coverage.
As metasearch continues to expand into one of your most important channels for direct revenue, it’s important to understand your choices in terms of pricing models. At Metadesk, we talk to hoteliers every day and have encountered a wide variety of various pricing models for metasearch advertising. Here’s a handy breakdown of pricing models you might consider, or in some cases, be stuck with.
Hotel Paradox, Autograph Collection has selected Stefen Shatto as executive chef to oversee Solaire Restaurant + Bar in addition to banquets, catering, and in-room and poolside dining at the 170-room boutique hotel. Born in Santa Cruz, Calif., raised on a farm in Iowa, and trained in Italy, Stefen brings his distinct culinary perspective rooted in quality agriculture, sustainability, flavor, presentation and a culture of community to reinvigorate the concept of “expect the unexpected.
Extended Stay America has opened the Extended Stay America Premier Suites Boise-Meridian in Meridian, ID. RREAF Holdings developed the property, and Aimbridge Hospitality manages it. The four-story, 124-room, newly constructed property features free WiFi, free healthy breakfast, premium cable, a fitness room, onsite guest laundry and Extended Stay America’s signature lobby with additional vending options.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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