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Here are recommendations to help hotels effectively implement total revenue management using market segmentation strategies to improve their overall performance and maximize their revenue and profitability.
Third-party hotel management company Twenty Four Seven Hotels has promoted Amanda Hawkins-Vogel to the newly created role of COO. She will provide strategic guidance to all departments supporting the daily operations. “We truly have a best-in-class team, and with the inception of the COO role, we are going into 2023 the strongest we have ever been,” said David Wani, CEO, Twenty Four Seven Hotels.
Hotel Designs Inside Canada’s first Canopy by Hilton hotel Inside Canada’s first Canopy by Hilton hotel The opening of a 184-key hotel in the heart of Toronto marks the Canopy by Hilton brand’s Canadian debut. Inside, the hotel, designed by Studio Munge, shelters chic spaces, locally inspired cuisine and ‘superb amenities’… For a brand like Canopy by Hilton, which is known for its local feel – where the role of design comes to the forefront to enhance the bran
Marriott International has joined forces with U.K.-based nonprofit Internet Watch Foundation (IWF) to combat online child exploitation by using technology solutions to restrict guest network access to websites with child sexual abuse materials (CSAM) in its hotels. The collaboration will be the first of its kind for the hotel industry, according to Marriott, and marks the next step in the hotel company’s commitment to addressing a critical human rights issue for the industry.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
New analysis of more than 100 million reservations from SiteMinder, an open hotel commerce platform, reveals global traveler confidence is reaching new heights post-pandemic, with booking behavior trends from 2022 showing decreasing cancellation rates and increasing booking lead times, even with rising hotel room prices across key travel destinations.
Hospitality and tourism are exciting, alluring, industries. The fun of showing travellers a good time, the joy of making guests happy, the feeling of contentment that comes from earning your own money in your own way; it’s little wonder why so many people have considered establishing their own property. And a hostel is one of the simplest and most enjoyable forms of accommodation you can provide.
Hospitality and tourism are exciting, alluring, industries. The fun of showing travellers a good time, the joy of making guests happy, the feeling of contentment that comes from earning your own money in your own way; it’s little wonder why so many people have considered establishing their own property. And a hostel is one of the simplest and most enjoyable forms of accommodation you can provide.
Wyndham Hotels & Resorts has revealed that its BOLD by Wyndham program has signed deals for 18 hotels across the U.S. in just over six months, including 10 under its newly launched ECHO Suites Extended Stay by Wyndham brand. BOLD by Wyndham, which stands for Black Owners and Lodging Developers, was established to engage and advance Black hoteliers by addressing the unique challenges faced by Black entrepreneurs through the scale, relationships and resources of Wyndham.
To get the most out of Google Hotel Ads, your hotel metasearch campaigns require the same level of attention as any other hotel marketing. This includes a dedicated budget, performance monitoring, and most overlooked, campaign optimization. Bid adjustments are some of the most common optimizations for many search marketing campaigns, so we put them to the test on Google Hotel Ads to see if the same technique would also work for metasearch.
Hotel Designs The Unbound Collection by Hyatt debuts in Mexico The Unbound Collection by Hyatt debuts in Mexico The opening of NUMU Boutique Hotel marks the first Hyatt-branded property in the city of San Miguel de Allende, Mexico and the latest addition to The Unbound Collection by Hyatt brand… Recognised as an UNESCO World Heritage Cultural Site, San Miguel de Allende is known for its rich cultural and architectural exchange in Mexico and beyond and the name NUMU comes straight from the
With international travel heating back up, and the prospect of returning Chinese tourism, 2023 promises to be the most successful year for travel since the start of the COVID-19 pandemic. It’s never been more important for hoteliers to get on top of their distribution and revenue strategies by using integrated technology solutions – especially given how crucial it is to ease pressure on staff, save time, and meet changing guest expectations.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Hotel Designs NH Collection Dubai opens on the Palm Jumeirah NH Collection Dubai opens on the Palm Jumeirah The opening of NH Collection Dubai The Palm represents the debut of the NH Collection brand in the Middle East… The new-build 532-key hotel from NH Collection is located shoreside on the trunk of the renowned Palm Jumeirah with direct access to West Palm Beach and spectacular views across the Dubai skyline.
Every hotel marketer wants their establishment to be fully booked and brimming with holidaymakers. But with hundreds of hotels going for the same clients, this is easier said than done. Competition in the hotel industry is very stiff and things will only get tough as hoteliers come up with innovative ways to entertain guests and show them a good time.
The future of the hospitality industry is something we all contemplate three years after a global pandemic struck, changing the way we travel and the way we live. We’ve all had to adapt to this new reality, showing that resilience is without a doubt in our DNA. At the heart of this resilience is innovation and technology, which helps us better face these changes and to help us prepare for the future.
Mandarin Oriental Hotel Group is delighted to announce the new appointment of Franck Droin as General Manager of Mandarin Oriental, Macau. In his new position, Franck will oversee day-to-day hotel operations, leading the team in delivering operational excellence and innovative guest experiences.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Having a guest feedback system in place is crucial for your hotel and for your guests. For you, feedback can provide a pulse on how well your hotel is performing so you can make informed decisions and improvements. For guests, a feedback system encourages satisfaction and loyalty. Giving guests control over their experience is key to boosting satisfaction during their whole stay.
Tripadvisor has appointed two veteran technology and business leaders to key roles within its Tripadvisor Core business: Sanjay Raman to chief product officer and Kristen Dalton to COO. “Placing the traveler and our partners at the heart of everything we do is a key component of our strategy,” said Matt Goldberg, CEO, Tripadvisor Group. “These two executives have deep leadership experience building consumer internet businesses and scaling digital media and marketplace products
Baglioni Hotels & Resorts has officially opened its latest Milanese hotel, Casa Baglioni, in the design district of Brera - an area known as the 'artists’ district' for its timeless charm and considered the most beautiful in Milan. With spaces that draw inspiration from the art and design world of 1960s Milan, the hotel is a stone’s throw from the city’s best luxury boutiques, art galleries, antique markets and chic cocktail bars.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Today, the Baltimore Peninsula development team, led by MAG Partners and MacFarlane Partners, and Method Co., the nationally-acclaimed development and design company rooted in hospitality, announced plans for a new design-centric, 81-room ROOST Apartment Hotel, the concept known for bridging the boutique hotel experience with apartment-style living.
The United States is one of the world’s most diverse countries, and there are many fantastic places to visit. The country offers a varied range of landscapes and cultural places to explore, including alpine peaks, vast deserts, tropical beaches, and vibrant cities. But which American states are the most popular to travel to?
Award-winning, concierge-level, audiovisual services provider Mills James is on a fast-track for growth. In 2022, the company’s AV for hospitality business exceeded pre-pandemic levels across all client venues, including hotels and convention centers servicing seven states and Mexico.
Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.
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