Hotel Management

JULY 10, 2025

With nine new direct services, primarily from Southeast Asia and the Middle East, Perth is forecast to experience the highest percentage growth in international arrivals, with 298,000 new short-term arrivals, generating an expected 339,000 additional room nights.

Occupancy

AskSuite

JULY 22, 2025

Revenue growth via post-booking upsells Post-reservation conversations are the perfect opportunity to offer: Room upgrades Add-on services as breakfast, transfer and experiences Promotional packages 5. Quick replies help prevent frustration and booking abandonment.

Services

Hotel Business

JULY 17, 2025

G6 Hospitality , parent company of the Motel 6 and Studio 6 brands, has launched its new 24/7 customer support service exclusively for guests, effective Aug. This service expands the previous 18-hour support window to round-the-clock availability via phone, email and social media channels.

Services

Amadeus Hospitality

JUNE 23, 2025

To do this, we are extracting actionable intelligence from data, enabling connected thinking across the travel marketplace, moving towards a more sophisticated way of selling travel, and empowering exceptional customer service with our technology. That’s the traveler dream. Nearly a fifth (17%) of business travelers from the U.S.

Services

Hotel Management

APRIL 30, 2025

We are very confident that a Marriott Hotel, with its legacy of Wonderful Hospitality, offering the benefits of a full-service international hotel, will have excellent prospects of long-term success. With strong demand drivers across commerce, technology, education, and the arts, Parramatta is a strategic location for Marriotts expansion.

Retail

Hotel Management

JUNE 30, 2025

The 319-room Elizabeth Street hotel promises new guest programming and service excellence with a two-year transformation project to elevate the luxury experience commencing in 2026. IHG and owners ISPT have welcomed the arrival of InterContinental Brisbane with the hotel now officially trading under the luxury brand.

General Manager

AskSuite

JUNE 30, 2025

Digital customer service in hospitality has evolved, and so have travelers. Why use emojis in your hotel’s digital customer service? Besides making conversations friendlier and more relaxed, emojis help with tone of voice, kindness, and sensitivity, key elements in humanized customer service. functionality.

Services

Skift Blog

JUNE 16, 2025

But we’re beginning to see more experiments and how tech can improve service. Skift Take: Hotels are seen as being behind on AI. Read the Complete Story On Skift

Services

Lodging

JUNE 25, 2025

DALLAS, Texas—G6 Hospitality, the parent company of Motel 6 and Studio 6, announced the results of its Revenue Management Services (RMS) program. The RMS program leverages proprietary automation tools, daily competitive set monitoring, and bi-weekly strategy calls with revenue managers.

Revenue Management

Hospitality Tech

JUNE 30, 2025

“What truly makes Gametime stand out is its ability to meet the specific needs of limited-service hotels while aligning seamlessly with our overall revenue management strategy. Operational Support : Automation aims to reduce the burden on staff while maintaining guest service quality. GameTime is already in use.

Services

eHotelier

JUNE 30, 2025

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex

Services

Hotel Management

JULY 1, 2025

Opened in late 2018, Skye Suites Sydney features 73 serviced apartments and is located within the 25-storey Arc by Crown building, a strata complex featuring 173 residential apartments, a rooftop courtyard and lounge, modern gymnasium, and a lap pool.

Hotel Sales

Hotel Management

JULY 15, 2025

. “We are thrilled to work with Panchshil Realty and Ventive Hospitality, as we continue to meet the growing demand for luxury travel experiences and world-class hospitality services. “We We are especially excited to have signed a Ritz-Carlton Reserve, which is expected to mark the brand’s debut in Sri Lanka.

Hotels

Hotel Management

JULY 17, 2025

Wellington is now a key player in the New Zealand’s economy thanks to a strong services sector spanning government, finance, technology, and the entertainment industry. Urban Rest Richmond, Melbourne Each apartment will feature a fully equipped kitchen and laundry, with hotel-like onsite amenities on offer including 24/7 digital support.

Accommodation

eHotelier

JULY 10, 2025

onefinestay, the leading luxury private rental brand has built its first online portal, creating a seamless new process for the 30,000 global travel advisors it works with.

Services

STAAH

JUNE 17, 2025

These elements reassure guests that your site is safe and your service is solid. Real-World Example : During a Taylor Swift concert tour, hotels that promoted “Swiftie Stays” complete with themed welcome kits and shuttle service, sold out faster and drove direct traffic through tailored campaigns. Aim for under 3 seconds.

Cancellation

Hotel Management

JULY 22, 2025

Prepare for the busy summer season with ahs hospitality’s Labour Hire service, providing flexible and reliable staffing support to ensure seamless operations and exceptional service during peak periods. To stay ahead, more hotels are turning to Labour Hire services to strengthen their teams in advance.

Hiring

Hotel Business

JULY 1, 2025

Pro:Centric+ enables easy and seamless integration of third-party services and simplifies installation and management—requiring far less technical expertise. Unlike supervisory apps that sit atop traditional platforms, Pro:Centric+ allows for multiple third-party services to run natively within the system.

Services

Social Hospitality

JUNE 25, 2025

Some hotels are even using AI to generate initial drafts of review responses, enabling staff to maintain a fast response time while still providing personalized service. AI-powered sentiment analysis tools help teams quickly identify trends in guest satisfaction and flag urgent complaints before they escalate.

Digital Marketing

Hospitality Tech

JULY 24, 2025

“RoomKey has been part of our journey from the ground up,” said Jeannette Clarke , Regional Operations Manager for Tech Support, HR, Loyalty Programs, and Reservations Services at Lakeview Hotels & Resorts. “Back in 2005, we were looking for a front desk and call center solution that was simple, affordable, and fast to train on.

Services

Hotel Business

JULY 1, 2025

Duetto has launched GameTime, a streamlined revenue management system (RMS) designed specifically for select-service and limited-service hotel brands. GameTime brings together rate optimization, enterprise pricing, forecasting and performance tracking in one streamlined platform. “We

Forecasting

Hospitality Tech

JULY 9, 2025

AI-powered personalization, immersive booking tools, and next-gen staff support are helping hotels deliver smarter service, streamline operations, and build lasting guest loyalty.

Operations

Hotel Business

JULY 14, 2025

They want unique experiences, personalized service, and transparency. “The findings are encouraging for property owners—guests aren’t just looking for the cheapest option. Most importantly, they’re embracing technology when it enhances their stay.”

Cancellation

STAAH

JULY 1, 2025

Why it’s a problem: Slow response times signal poor service and can push your listing lower in OTA search results. STAAH’s ReviewMinder AI is free of charge for all subscribers to the service. Slow Response to Guest Messages and Reviews OTAs track how fast you respond to booking inquiries, guest messages, and reviews.

OTA

Hospitality Tech

JUNE 16, 2025

The rebrand is being revealed at HITEC 2025 in Indianapolis at Booth 1400, where the company is debuting its new name and visual identity. Gibbs remains CEO until September 30, 2025, and will serve as an adviser to the Company until the end of 2026 to ensure a seamless transition.

Services

Lodging

JUNE 24, 2025

First Hospitality selected Stayntouch PMS to support its independent hotels, enhancing operational agility, driving mobile-enabled service, and delivering a seamless, personalized guest experience. BETHESDA, Maryland—Stayntouch announced a partnership with First Hospitality.

Hospitality

BCV

JULY 21, 2025

If you’re leading with amenities instead of meaning, you’re missing what truly drives high-ADR decisions: emotional exclusivity, story-driven service, and memorable differentiation.

Intent

AskSuite

JULY 16, 2025

For hotel operators, this presents a clear opportunity and challenge: how to deliver efficient, personalized service around the clock without overloading staff. This means they can handle complex requests, understand traveler intent, and adapt to different communication styles, making them far more effective in delivering seamless service.

Hospitality

Little Hotelier

JULY 3, 2025

A hospitality experience is a service encounter that guests have with a hospitality business like a hotel. The attention and care you receive compels you to enjoy more add-on services, then leave a glowing review post-stay, and share your experience with your loved ones. What does hospitality experience mean?

Hospitality

Preno

JUNE 24, 2025

That leads to better service and stronger reviews.” AI, demographic shifts, labour changes — all of this forces us to re-think how full-service luxury hotels operate profitably while still delivering exceptional guest experiences.” “We want people to feel like they belong — like they’re grateful to come to work on Monday.

Consumer

eHotelier

JUNE 18, 2025

at our customers’ fingertips through the Community Portal to enable effortless self-service. This solution boosts operational efficiency while delivering fast, personalized service over the phone. helps them scale service, increase conversions, and operate more efficiently – without compromising the guest experience.

Hospitality

Hotel Business

JULY 15, 2025

Now in its 29th year, the NAGSI Study measures overall hotel guest satisfaction based on performance in seven core dimensions (in alphabetical order): check-in/check-out; connectivity; facilities; food and beverage; guestroom; staff service; and value.

Hotels

Hotel Speak

JULY 15, 2025

This solution addresses one of the most persistent operational challenges that independent properties face: how to maintain exceptional guest service standards while maximizing revenue capture, especially during off-hours when staffing is limited.

Revenue

Lodging

JULY 2, 2025

Guests expect personalized, efficient service, frontline hotel teams expect to have the bandwidth to deliver that service and succeed in their jobs, and managers expect to have the data needed to make the best operational decisions.

Operations