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Managing a hotel isnt just about filling rooms; its about making your systems and operations work together seamlessly. Enter the channel manager. 1) PMS + channel manager = real-time peace of mind Your Property Management System (PMS) is your operational command centre.
Managing online bookings is one of the biggest challenges for hotels today, especially when they work with multiple Online Travel Agencies (OTAs) like Booking.com, Expedia, and Agoda. Thats why a Channel Manager is essential. Without one, hotels risk operational inefficiencies, lost revenue, and unhappy guests.
David Belón , General Manager of Casa Palacete 1822, discusses how the team has leveraged technology to deliver exceptional guest experiences whilst optimising their distribution strategy since becoming a SiteMinder customer. Our smart hotel platform helps you do exactly that.
Hoteliers face so much pressure to deliver exceptional service while streamlining operations. But luckily, there is a solution: Single-solution platforms that consolidate all essential hotel management tools into one complete system. Another channel manager for distribution. Imagine this: Using one PMS for bookings.
Overbookings can be stressful for the front desk and the guest, but you can manage them with ease if you have a proper plan in place. While for some hoteliers it’s best to avoid overbookings altogether, for others, a good strategy can increase revenue, improve the occupancy rate and mitigate losses. How could this happen?
Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. This is why our guide discusses how to avoid overbooking in hotels. Why Do Hotel Overbookings Happen?
Errors and overbookings prompted the search for a better tech solution Despite the breathtaking guest-facing experience, the situation for Sentrim Hotels & Lodges on the backend was not so pretty. As the demand for more channels grew, so did the complexity of managing it all. Its a gateway to memorable adventures across Kenya.
Managing multiple OTAs can feel like walking a tightrope for hoteliersone wrong step can lead to overbookings, rate discrepancies or missed revenue. Overbookings: Inventory mismatches or delayed updates result in unhappy guests and operational chaos.
With more channels, shifting guest expectations, and tighter margins, the Channel Manager is now central to commercial strategy. Its not just about where youre listed, its about how well you manage, price, and promote across every touchpoint. Rethinking the Role of a Channel Manager 3. Choosing and Managing Your Channel Mix 8.
STAAH has revolutionized Black Rock Hotels’ online booking process by implementing advanced technology solutions that streamline inventory management and synchronize distribution channels. This move has not only helped optimize operational efficiency but also resulted in significant revenue growth for the hotel chain.
With the hospitality industry adapting to evolving guest expectations and the rapid growth of online booking platforms, managing hotel operations become increasingly complex. STAAH has a slew of automations for rates and inventory rules that unlock a propertys revenue management capability. Its no longer about just being online.
Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. This keeps operations smooth and guests happy, even when surprises arise. STAAH, for instance, offers resources to help hoteliers grow their knowledge of distribution and revenue management.
Managing bookings across multiple channels has become a core part of running a successful hospitality business. From hotels and vacation rentals to holiday apartments, properties of all types rely on channel managers to simplify operations. Choosing the best channel manager isn't just about convenience.
The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction. As technology continues to advance, hotels have transformed the way they manage daily tasks and interact with guests. Managing guest feedback effectively can enhance visibility and credibility.
What is a hotel operationsmanager? A hotel operationsmanager is responsible for overseeing the day-to-day functions of a hotel, ensuring seamless coordination between departments, maintaining high service standards, and optimising overall efficiency. What does a hotel operationsmanager do?
Since partnering with STAAH, The Citi Residenci Hotels has transformed its digital operations — unlocking efficiency, improving online visibility, and creating a future-ready booking experience for both guests and staff. Manual inventory updates led to overbookings, rate inconsistencies and missed direct booking opportunities.
What is a hotel reservations manager? A hotel reservations manager oversees the entire booking process at a hotel. This includes handling inquiries, managing bookings, confirming reservations, and resolving issues or discrepancies. For hotel owners, the value of this role goes beyond daily operations.
Running a hotel today involves managing a complex network of systems from reservations, sales operations, communication channels , marketing tools, and distribution. But when these parts dont talk to each other, the result is a fragmented operation that drains productivity and inflates costs. Whats hotel integration?
From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operationsmanager. Efficient front office operations are crucial for guest satisfaction as they set the initial impression.
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STAAH provided a centralised way to set and update inventory and rates River Beach Resort & Residences now uses the STAAH channel manager’s real-time inventory and rates updates, which has helped resolved the price parity issues, overcome overbookings and streamline integrations for all channels.
At a glance: What is Hotel Inventory Management? Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Firstly, What is Hotel Inventory Management? Let’s get started!
Upgrade Hospitality Solutions Operational efficiency and a seamless guest experience are essential during high-demand periods. Here’s what to focus on: Cloud-Based Property Management Systems (PMS) : Implement a system to manage bookings, payments, and guest preferences effortlessly.
Charleston, SC – (October 10, 2024) – SalesAndCatering.com and Cloudbeds have announced a two-way integration that will empower hotels, resorts, and conference centers to optimize hotel group sales and event management. This two-way integration optimizes group sales and event management.
Cloudbeds has formed a strategic partnership with Sabre Corporation to deliver a deeper integration between Cloudbeds PMS and Sabres SynXis Central Reservation System (CRS), offering hotels and accommodation providers a seamless solution for managing distribution, reservations and property operations.
To stay competitive, hoteliers must optimize their OTA operations for better efficiency and guest experience. Room & Rate Plan Management Use Case: A property manager wants to launch a “Winter Getaway” rate plan. Operational efficiency: Reduce platform-hopping and manual data entry.
Revenue management (RM) is supremely necessary for hotels. I kid you not, most of the hotels refrain from opting for any sort of revenue management services. The hotel revenue management myths that are swirling around are the real reasons hotels are so skeptical about it. Do not shy away from revenue management.
Challenges before STAAH Before implementing STAAH , the group property faced challenges in managing online bookings efficiently. Coordinating availability across multiple channels was a cumbersome task, often leading to overbookings or missed opportunities. This timely support continues to date.
Hoteliers must rise to these expectations while managing complex operations and staying ahead of the competition. A property management system (PMS) is the ultimate solution. What is Hotel Management Software? It supports critical areas such as front desk operations, housekeeping coordination, and POS integration.
After 12 years in operation, we recently spoke to Corporate Director for Revenue & Digital Distribution Pawarisa Hirantanes about the group’s journey and its satisfaction with SiteMinder as a technology partner. Our previous low-quality channel manager made this an arduous and time-consuming task for our staff.”
The more you grow, the more challenges you encounter, from managingoperations across multiple locations to maintaining consistent guest satisfaction. Managingoperations across numerous properties and keeping track of each one was becoming more complex. Yet, you also know the hard truth: the road to expansion isnt easy.
Are you ready to transform your hotel operations and stay ahead in this competitive marketplace? A robust cloud-based Property Management System (PMS) doesn't just streamline your operations—it transforms them. This growth is driven by the increasing need for operational efficiency and enhanced guest experiences.
The accommodation, with more than 17 years in operation, is one of the most sought-after places worldwide, and has held the title of “World’s First Seven Star Boutique Hotel”. He also added that SiteMinder’s features allowed for improved yield management , which resulted in an increase of average daily rate (ADR) for the property.
Let’s be honestrunning a hotel while managing its revenue at the same time is a balancing act. From making sure staff, guests, and smooth operations are all attended to, we can understand why revenue management so frequently gets put on the back burners. What Are Revenue Management Tools?
The way a hotel operates is crucial for keeping everything running smoothly and ensuring that visitors have a great experience. In this blog, we will explore what hotel operations are, why they matter, and how they work. What Is Hotel OperationsManagement? Why Are Efficient Hotel Operations Important?
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San Diego, CA, February 25, 2025 Cloudbeds , the innovative leader in hospitality management technology , has today announced a strategic partnership with Sabre Hospitality, a leading global travel technology company. With the integration of Cloudbeds PMS and Sabres CRS, hoteliers can expect enhanced guest service delivery.
Improved online channel management capability and direct booking capability on the website streamlines distribution and increases revenue. The challenge Before implementing STAAH, the group property faced challenges in managing online bookings efficiently.
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What is Yield Management? Yield management is a pricing and revenue management strategy that is used to maximise business performance. For hotels, the ultimate aim of yield management is to increase revenue by leveraging the balance between supply (available rooms) and demand (guest bookings).
Major tasks of front-office staff: Handling Guest accounts Ensuring guest satisfaction Handling in-house communication Create guest database Sell a service What are the Common Challenges Hotel Front Desk Operations Face? When the staff is working alone without the immediate support of managers or colleagues, the pressure increases.
Anyone who has worked in the hospitality industry for a few years would enthusiastically attest to the importance of yield management in hotels, particularly in hotel revenue management. Furthermore, we will provide examples of successful yield management strategies and offer tips on how to implement them in your hotel.
By integrating with STAAH, Ottila International provides hoteliers with a streamlined solution for managing their operations more efficiently, from reducing manual data entry to minimizing overbookings. Sunil Kumar, Managing Director at Ottila International. “We
July 3, 2024— DerbySoft , specialists in high-performance distribution services, announced a new partnership with IDeaS , a SAS company, provider of hospitality revenue management software and services, that strategically provides operational and revenue-enhancing benefits for hotels of all types.
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