Sat.May 31, 2025 - Fri.Jun 06, 2025

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5 Guest Service Habits for Hospitality Leaders

eHotelier

As a hotel manager with years of experience on the floor, Ive learned that the most memorable guest experiences dont come from grand gesturesthey come from consistent, thoughtful service. The kind that starts the moment a guest walks through the door. Based on the principles from the Greet and Serve Guests training module, here are.

Services 122
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Alaska Airlines to Fly to Rome Next Year in Europe Debut

Skift Blog

Skift Take: Based on what we saw during Alaskas investor day in December, expect more routes to Europe and Asia, including London, Paris, Bangkok, and Ho Chi Minh City.

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Quore, LBA Hospitality Celebrate Nearly a Decade of Partnership

Lodging

FRANKLIN, TennesseeQuore announced the completion of a fully customized Preventive Maintenance (PM) template buildout for LBA Hospitality. Since 2017, LBA has partnered with Quore to enhance how its engineering and operations teams manage preventative maintenance, inspections, and asset protection. Today, all LBA-managed hotelsspanning a portfolio of more than 100 properties across global brands including Hilton, IHG, Marriott, Best Western, and Hyattleverage the Quore PM platform as their stand

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Sales Coaching and the Value Proposition

Anthony Cole Training

Integral to every sales training and coaching program, we work with organizations to help them write and deliver their phone scripts, value propositions, and elevator pitches. For salespeople and managers, this skill is critical as it often initiates the relationship on the right foot by getting the audience engaged.

Sales 270
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Major milestone: Hilton’s luxury and lifestyle brands reach 1000th hotel globally

Hotel Management

With recent openings in Paris, Cape Town, Dallas, Osaka, Costa Rica, Jordan, and more, Hilton’s luxury and lifestyle brands have opened their 1,000th hotel globally. This milestone follows a record year of growth for Hilton, punctuated by strategic partnerships, acquisitions and nearly 100,000 rooms added to Hilton’s portfolio. With almost 500 luxury and lifestyle hotels in the pipeline, including the latest announcement for NoMad Detroit revealed at this week’s (June 2) NYU International Hotel

Branding 147
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Travel's Best Paid CEOs: Where They Rank

Skift Blog

Skift Take: The pay for a dozen travel company CEOs in the S&P 500 attracted compensation greater than half of their peers in the S&P 500.

Travel 262

More Trending

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AI, AR & VR: The Future of Hotel Contact & Reservation Centers is Here – Are You Ready?

Are Morch

The Hospitality Industry’s Wake-Up Call Let’s be brutally honest: hotel contact and reservation centers are stuck in the past. Clunky processes, slow response times, and missed revenue opportunities drain potential profits. Meanwhile, today’s travelers demand instant, frictionless, and immersive experiences—and they’re not getting them. But here’s the kicker: AI is already fixing this.

Revenue 100
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The Crest Collection adds 1,200 units in six months as demand for luxury, heritage stays grows

Hotel Management

The Ascott Limited is expanding its European-born luxury brand, The Crest Collection, to key locations across Asia and the Middle East in response to growing demand for heritage-rich stays. Over the past six months, the brand has added over 1,200 units from four new signings and one opening, taking the portfolio to 16 properties with over 2,700 units, both operational and in the pipeline, across 11 countries and 13 cities.

Branding 165
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White House Considers $1,000 Fee to Speed Up Tourist Visas, Memo Says

Skift Blog

Skift Take: While fast tracking visitor visas would make travel easier for some travelers, it might not do much to solve the pressing issue of lengthy wait times for interviews.

Travel 216
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Hilton’s Luxury and Lifestyle Brands Open 1,000th Global Hotel, Announces NoMad Detroit

Lodging

MCLEAN, VirginiaWith recent openings in Paris, Cape Town, Dallas, Osaka, Costa Rica, Jordan, and more, Hiltons luxury and lifestyle brands have opened their 1,000th hotel globally. This milestone follows a record year of growth for Hilton, underscored by strategic partnerships, acquisitions, and nearly 100,000 rooms added to Hiltons portfolio. With almost 500 luxury and lifestyle hotels in the pipeline, including bringing the NoMad brand to Detroit in 2027, Hilton continues to demonstrate the mo

Branding 255
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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How Independent Hotels Can Cater to Solo Travelers

Webrezpro

If the term solo travel conjures a vision of backpackers in a youth hostel, you may need to update your definition! While solo travel certainly attracts adventurous types, its no longer a niche pursuit but a movement. According to Airbnb, searches for solo travel have increased by 90% from last year, and Forbes says solo […] The post How Independent Hotels Can Cater to Solo Travelers appeared first on WebRezPro.

Travel 84
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La Vie signs Norwest hotel with Giovaninno Navarra and Tony Merhi

Hotel Management

Independent Hotel management company La Vie Hotels and Resorts has acquired the management rights for the former Rydges Norwest in Sydneys Hills District. Artist impression: Visy Dior Hotels International The property has been rebranded under a white label as Visy Dior Hotels International and is set to undergo a transformation worth up to AU$18 million over the next 18 months.

Resorts 147
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Barry Sternlicht Warns Big Hotel Chains: Indie Brands Are Coming for You

Skift Blog

Skift Take: Barry Sternlicht sees trouble brewing for big hotel chains. The Starwood founder warns that nimble upstarts will steal their market share one social media post at a time.

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HEI Adds Marriott City Center Hotel to Portfolio

Lodging

NORWALK, ConnecticutHEI Hotels & Resorts has added the Marriott City Center Hotelin Pittsburgh, Pennsylvania,to its portfolio ofupper-upscale branded hotels and resorts throughout the United States, a portfoliothat now includes more than 100 properties. The Marriott Pittsburgh is centrally located in downtown Pittsburgh next to PPG Paints Arena (home of the Pittsburgh Penguins) and just minutes from the Steelers and Pirates professional sports stadiums and the citys convention center.The hot

Resorts 173
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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STAAH Product Updates You Can’t Miss – May 2025

STAAH

May We Upgrade You? Our May product update is here – think of it as your hospitality toolkit hitting the refresh button! We’ve tightened screws, polished features, and added a few clever tricks across the Booking Engine, InstantSite and more. Basically, your operations just got a glow-up. Ready to see whats new? Booking Engine Update SwiftBook – Pay Later SwiftBook – Flexible Fees SwiftBook – Abandoned Cart Re-Targeting InstantSite Update Horizontal Calendar in Acco

B2B 79
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Key appointments: Langham Hospitality Group, Sheraton Grand Sydney Hyde Park and more

Hotel Management

LHG appoints Chief Operating Officer Kevin Robinson has taken up the position of Chief Operating Officer at Langham Hospitality Group (LHG), effective 14 April 2025. Robinson brings over 30 years of hospitality leadership to the role, returning to the Group after previously leading The Langham, Chicago during its pre-opening phase in 2011. Robinsons career path includes leadership roles with Westin and Four Seasons Hotels and Resorts, gaining operational and strategic expertise across internatio

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India’s Hotel Boom: Surging Room Revenue and Global Investment

Skift Blog

Skift Take: With close to 80 signings and more than 30 openings, the Indian hotel industry had a strong momentum during the first three months of 2025. It remains to be seen how geopolitical disruptions affected the sector in the coming months.

Revenue 212
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Spark by Hilton’s Conversion Model Powers Its Global Growth

Lodging

Spark by Hilton has grown quickly since the brand launched in January 2023. Designed as a premium economy lodging option, Spark is centered around providing guests and owners with value, quality, and consistency at an accessible price point. The brands first hotel opened in September 2023, and less than two years later, it has surpassed 100 open hotels.

Pipeline 245
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Dont Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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The Insights & Misconceptions of Social Selling in Hospitality

Refine

Question for Our Hotel Marketing Expert Panel What is the impact of social selling in hospitality? What are the best practices for success? Are there any misconceptions about it and if so, why? (Question proposed by Cory Falter) Our Marketing Expert Panel Cory Falter - Partner, Lure Agency The post The Insights & Misconceptions of Social Selling in Hospitality appeared first on Revfine.com.

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Sonesta Los Angeles Airport becomes LAX’s hottest layover hotel

Hotel Management

The Sonesta Los Angeles Airport hotel has completed a US$42 million transformation, making it the top property at LAX for a layover for business and leisure travellers at the bustling hub. The transformation includes redesigned guest rooms, a modernized lobby, 14,000 square feet of reimagined event spaces – including the cutting-edge Sonesta Work Suite – and four distinctive dining venues offering a variety of curated culinary experiences.

Dining 130
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Wizz Air Maps Major Ukraine Comeback, But Peace Remains Elusive

Skift Blog

Skift Take: Wizz Air wants to seize a once-in-a-generation vacuum left by defunct national carriers and sidelined Russian firms. Peace in Ukraine can feel distant, but thats not stopping airlines from priming their post-war plans.

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CapStar Advisors Completes Two Transactions

Lodging

WASHINGTONCapStar Advisors (CapStar) announced the completion of two transactions. The firm recently acted as a representative of Springboard Hospitality in its merger with Hotel Equities and completed a strategic growth plan for Brightwild, a branded vacation rental company based in Key West, Florida. “Over the past five to ten years, there has been more focus on M&A as it has become increasingly important for hospitality platforms to achieve scale, said David McCaslin, CapStar Adviso

Scale 147
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Hotel commercial strategy: Solutions and optimisation guide

SiteMinder

What is a hotel commercial strategy? A hotel commercial strategy is a coordinated business approach that integrates sales, marketing, revenue management and distribution efforts to maximise total hotel revenue. It aims to drive profitability and improve competitiveness in the market for a hotel business. Rather than operating in silos, a hotel commercial strategy ensures everyone is rowing in the same direction, working collaboratively and productively to drive revenue, enhance profitability and

Hotels 52
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Hyatt launches global upscale brand

Hotel Management

Hyatt Hotels Corporation has added a new upscale brand to its growing Essentials portfolio, with over 40 hotels globally in active discussions to join the brand. Unscripted by Hyatt is designed for travellers who value the essentials and prefer spontaneity over structure. The new brand aims to drive growth through flexible deal structures, adaptive reuse, and conversion-friendly opportunities with a flexible, collection-style approach where each property has its own identity and local flavour.

Branding 130
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Booking Holdings Hedges Google Disruption, Wants to 'Be Close' to AI Hyperscalers

Skift Blog

Booking Holdings CFO Ewout Steenbergen wants the company to "be close" to all of the major large language model developers to hedge its bets.

Closing 172
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Hunter Hotel Advisors Facilitates Sale of Hampton Inn & Suites Nashville Airport

Lodging

ATLANTA, GeorgiaHunter Hotel Advisors announced the sale of the Hampton Inn & Suites Nashville Airport. Image Hotels acquired the property from Tara Investments on May 23, 2025. The transaction was facilitated by Mayank Patel, senior vice president at Hunter. “We continue to trust Mayank and Hunter with our portfolio, and they were instrumental in this transaction, said Amit Patel, managing partner of Tara Investments. “This disposition supports our strategy of harvesting capital

Sales 147
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Hotel ad: Monitoring, compliance and parity

SiteMinder

What is a hotel ad? A hotel ad is any paid placement used by a hotel to promote its rooms, offers or brand, typically through online platforms like Google Hotel Ads , OTAs (online travel agents), metasearch engines, and social media channels. These ads are designed to appear in front of potential guests at the moment they’re planning or booking travel.

OTA 52
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Two celebrated British brands unite for luxury hotel experience

Hotel Management

The Langham Melbourne is collaborating with British lifestyle brand Laura Ashley, on a limited-edition Afternoon Tea this winter. Taking place at the hotel’s Aria Bar and Lounge, every Tuesday to Thursday from 1 July to 14 August 2025, the afternoon tea experience aims to deliver “timeless elegance through both taste and presentation”. Langham Hotels and Resorts Regional Director of Marketing, Pacific and Director of Sales and Marketing at The Langham, Melbourne, André Jacques, described the par

Branding 130
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EasyHotel CEO Lays Out Growth Plans After Private Equity Buyout

Skift Blog

Skift Take: It's scaling back a plan to double its hotel count and it's not focused on profits. But expect a lot of growth in Spain and more franchising.

Scale 173
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Red Roof Partners With Bridge to Provide Access to Growth Capital

Lodging

COLUMBUS, OhioRed Roof announced a partnership with Bridge, a digital financing platform built to simplify, accelerate, and increase access to capital for hotel owners and developers. Through this partnership, Red Roof owners and operators can submit a loan request in as little as 10 minutes and tap into Bridges network of more than 150 accredited lenders.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!