Sat.Nov 19, 2022 - Fri.Nov 25, 2022

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Sales Commandment #7: The Art & Science of Asking Questions

Anthony Cole Training

Thou shalt always remember to ask questions and listen. This commandment is critical if you truly want to be a great salesperson. This video is a part of our new series with Mark Trinkle: The 10 Commandments of Sales Success. Watch Commandment #7 now!

Sales 260
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Digital Transformation and Experience Partnership

Are Morch

This article is part of the Hotel Digital Transformer newsletter on LinkedIn. Subscribe to my LinkedIn newsletter where I’ll share tips, ideas, and strategies to help your hotel open its digital gateways. PERSPECTIVE Awe has an amazing capacity to bring people together. It helps us feel more connected to people and humanity as a whole. Awe trigger experience […].

Hotels 147
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5 essential hotel marketing tips to increase bookings

eHotelier

Customers won’t just walk into your hotel; you’ll need to attract them. And to do that effectively, you’ll need to rely on the best marketing strategies. Sadly, many hoteliers lack insights into these strategies. If you are one of them, this post can help.

Market 119
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Qunci Villas enjoys key benefits of hotel integration with SiteMinder

SiteMinder

A honeymoon is a pivotal moment for newlyweds to start their new life together. Which is why selecting the perfect honeymoon destination, including choosing the finest couple’s accommodation, is considered essential. One of the favorite choices for newly married couples in Indonesia is Qunci Villas Lombok. Qunci Villas is one of the pioneer boutique hotels in Lombok that has been in business since July 2003.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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PwC: U.S. RevPAR to finish 2022 at record highs

Hotel Business

Through Q3, the U.S. hotel industry has exceeded 2019 (pre-pandemic) RevPAR levels by 6.4%, based on data from STR. The recovery narrative continues to be centered around room rates, according to PwC ‘s U.S. Hospitality Directions: November 2022. While occupancy through Q3 was 3.8 points below the same period in 2019, ADR had increased 12.8%. Following over two years of travel constraints, the U.S. government significantly eased restrictions earlier this summer.

Occupancy 103
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Hotel conversions in European pipeline reach “all-time high”

Boutique Hotel News

EU: According to a recent Q3 report from Lodging Econometrics, hotel conversions across Europe stand at an all-time high of 324 hotels comprising 46,977 rooms. The Europe Hotel Construction Pipeline Trend Report found that at the close of the third quarter, Europe’s hotel construction pipeline stands at 1,600 projects of 258,476 rooms. There are 790 projects currently under construction, and in the next 12 months a further 408 are planning to get underway. 462 projects have been recorded which a

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How to Use Food and Beverage F&B Data to Increase Hotel Revenue

Refine

Food and beverage (F&B) data is considered a gold mine in the hospitality industry. From the moment your guests make an online reservation, to the time they leave your restaurant, your POS system or an advanced reservation platform generates valuable guest data. In this article, you'll learn how to use F&B data to improve guest. The post How to Use Food and Beverage F&B Data to Increase Hotel Revenue appeared first on Revfine.com.

Revenue 79
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Two Best Western hotels debut

Hotel Business

BWH Hotel Group has opened two properties in North America. The SureStay Plus Hotel by Best Western South Bend Notre Dame debuted in South Bend, IN. The newly renovated hotel features 85 guestrooms with 50-in. flat-screen televisions, microwaves and mini fridges. Amenities include a 24-hour fitness center, guest laundry facilities, meeting facilities, a business center with complimentary printing and faxing, complimentary hot breakfast and free wireless internet.

Hotels 98
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Hotel management company At Mine Hospitality raises $6m

Boutique Hotel News

US: At Mine Hospitality, a Miami-based hotel management company, has raised $6 million from Enduring Ventures. Founded in January 2021 by Samuel Raccah and Matteo Soldatini, At Mine Hospitality and its subsidiaries operate 250 units across locations in Miami, Fort Lauderdale, Key West, and San Diego. The company aims to offer guests an experience that blurs the line between hotel and Airbnb, and so far has hosted more than 30,000 guests.

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Old ideas behind new hotel technology (plus what’s next)

eHotelier

Considering problems that the technology can solve in the day-to-day areas of the hospitality business, it’s clear that adopting hotel tech is no longer a nice-to-have, but a must-have to stay competitive.

Hotels 104
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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SEO Best Practices for Hotels to Increase Direct Bookings

Refine

Travelers' online behavior has changed significantly since the beginning of the pandemic. Today, potential guests are researching and booking travel plans many months in advance and are prioritizing hotel websites with detailed and relevant information that is easily accessible to them. With this return to travel, there is also a return of online competition from.

Travel 59
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AAA: Thanksgiving travel ticks up

Hotel Business

AAA predicts 54.6 million people will travel 50 miles or more from home this Thanksgiving. That’s a 1.5% increase over 2021 and 98% of pre-pandemic volumes. This year is projected to be the third busiest for Thanksgiving travel since AAA started tracking in 2000. From theme park destinations to metropolitan areas, Americans are crisscrossing the country this Thanksgiving.

Travel 97
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Hotel night auditor: What is it, and what are their duties?

SiteMinder

No matter the circumstances, some tasks in a hotel have to be done daily to keep operations smooth and the business on track. The role of the night auditor fits that description with its high level of responsibilities at unusual hours, to empower daytime operations to flourish. In this post, we answer the question “just what does a hotel night auditor do?

Hotels 59
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Splendid Hospitality expands portfolio with Mercure

eHotelier

Splendid Hospitality, one of the UK's fastest growing privately-owned hospitality management companies, has expanded its portfolio with the new Mercure Dumfries Cargenholm House, due to open 5 December 2022. Located close to the historic market town of Dumfries yet surrounded by countryside, the hotel offers an idyllic getaway for a break in coastal Scotland.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Showing Gratitude to the Housekeeping Staff

Hotels by Day

“Thank you is the best prayer that anyone could say. I saw that one a lot. Thank you expresses extreme gratitude, humility, understanding.” – Alice Walker The bed sheets are crisp. The bathroom is sparkling. The mini fridge is stocked to perfection. Sometimes, there’s even an exciting amenity like complimentary chocolate or a local magazine […] The post Showing Gratitude to the Housekeeping Staff appeared first on HotelsByDay.

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InterContinental Hotels & Resorts launches first NFT collection

Hotel Business

InterContinental Hotels & Resorts , part of IHG Hotels & Resorts’ Luxury & Lifestyle Collection , has launched 10 exclusive non-fungible tokens (NFTs) in collaboration with British contemporary artist Claire Luxton. A joint first for both, each NFT is inspired by the beauty of global travel using the natural flora and fauna signature to the artist’s work to illustrate the brand’s storied heritage and far-flung destinations, both report.

Resorts 83
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How to ease and improve the booking and payment process

Boutique Hotel News

[SPONSORED CONTENT] Payment software company Flywire outlines some key considerations for easing the booking and payment process. Booking.com’s 2023 travel predictions yield some gems for accommodations providers. Travellers are placing top priority on getting out of their comfort zones in booking their 2023 trips. At the same time, there’s a competing thread in the research that they still want a pretty comfortable travel experience.

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5 things that keep travel marketers awake at night

eHotelier

As the year ends and we start looking into future projections for what’s to come in 2023 and beyond, the outlook is a mixed bag.

Market 98
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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How to clean your customer database?

Experience Hotel

Cleaning your customer database consists in checking each data to make sure that the information is still valid, and that it does not exist in duplicate. It is an essential background work to communicate with your customers, to keep them loyal, and potentially to carry out marketing campaigns. How to do it? Which data to [.] The post How to clean your customer database?

Market 52
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Thankful for Bed Bug Prevention

Hotel Business

Thanksgiving is just about here and this season projects to be a busy one. CNN reports that this Thanksgiving “is expected to be the third busiest since AAA started tracking travel volume in 2000.” This increase in travel (airline, car and public transportation) will result in an increase in bookings as families converge across the country. It is one of the last truly busy time periods for the hospitality industry before the downtick of activity from the winter season.

Travel 59
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Wild Thyme & Honey appoints general manager

Boutique Hotel News

UK: Wild Thyme & Honey, a boutique hotel located in the Cotswolds, has appointed Simon Stanbrook as general manager. With over 24 years of hospitality experience in management and front of house roles with several boutique hotels and country inns across the country, Stanbrook is now responsible for the day-to-day running of Wild Thyme & Honey and its adjoining pub, The Crown at Ampney Brook.

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Crisis management preparedness: New innovation strategies

eHotelier

Here are some fresh ideas for surviving future crises in the hotel business.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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For the Love of Partnership: Safely

TravelNet

Our “For the Love of Partnership” guest blog series will help you get to know our technology partners a bit better. Shelley Warsaw, partner relationship manager at TNS, sat down recently with Safely to discuss their experiences using Track. Introduction Safely is the premier provider of short-term rental protection, offering rigorous guest screening and comprehensive insurance coverage to property managers and homeowners as they grow revenue, reduce risk, and provide a better guest e

Revenue 52
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Pyramid Global adds two hotels to portfolio

Hotel Business

Pyramid Global Hospitality has added two hotels to its portfolio, the 55-room/unit Pine Mountain Ski & Golf Resort in Iron Mountain, MI, and the 55-suite Four Seasons Island Resort in Pembine, WI. The hotels are owned by Storie Co. , an Indianapolis-based development, asset management and investment firm specializing in hotel and resort properties.

Resorts 59
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Three Cork hotels announce certified green managers

Boutique Hotel News

UK: Staff at three hotels in Cork have qualified as green managers after being awarded the Certificate in Environmental Sustainability Management in Hospitality. . The certificate is a follow on programme from the Fifty Shades Greener (FSG) environmental programme. Earlier this year, FSG in partnership with the Confederation of Tourism & Hospitality created and launched the Level 4 certification in environmental sustainability management, which is registered by Ofqual.

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The Anam Mui Ne to celebrate grand opening in January

eHotelier

The Anam Mui Ne, a resort with 127 elegant rooms and suites, a sublime design inspired by Vietnam’s Indochine era and prime beachfront location will celebrate its grand opening in January next year.

Resorts 52
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Preventing Employee Burnout in Restaurants & Hospitality: An Integrated Approach

Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation

Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.

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9 Acts of Degeneracy That Will Get You Kicked off a Cruise

Hotels by Day

As winter once again wraps the Northern Hemisphere in a chilly, smothering hug, travelers eagerly seek out warmer spots. And the way they’re doing it? By cruise ship. The cruise industry is the fastest-growing category in the leisure travel market, according to the Cruise Industry Overview and Statistics. An estimated 27.2 million passengers took a […] The post 9 Acts of Degeneracy That Will Get You Kicked off a Cruise appeared first on HotelsByDay.

Travel 52
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Peter Palli joins IHG

Hotel Business

IHG Hotels & Resorts (IHG) has appointed Peter Palli as SVP, property, owner and stay experience products & platforms. In this role, he leads the team responsible for developing technology solutions that enhance the on-property experience, create operational efficiencies for hotels and drive returns for owners. This includes IHG’s guest reservation system, developed in partnership with Amadeus.

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Co-living inspired Peruvian hotel group NOMAD launches

Boutique Hotel News

Peru: NOMAD Hotels Group, a co-living inspired Peruvian hotel chain for digital nomads, has launched with eight brands. The founding CEO of NOMAD , Christopher Ramos, came up with the idea for Peru’s “home-boutique” hotel chain in 2013. The group consists of eight brands: Nomad Urban, Tribe, Family, Ecohotel, Village, and Hybrid (which were developed in 2020), as well as the qASA CARE co-working space, the INDIGO dining concept, and the AMBAR bars, which will be be incorporated into the hotels a

Hotels 52
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Jerry Gibson appoints as General Manager in Waikiki Beach Marriott Resort and Spa

eHotelier

Waikiki Beach Marriott Resort & Spa today announces the appointment of Jerry Gibson as general manager of their imagined oceanfront resort, which last year completed a multi-million-dollar transformation. Gibson joins the team at an exciting time as the resort prepares to debut its newly rebranded Crown Suite collection and accompanying experiences that will invite guests to rediscover the landmark Oahu property in 2023.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.