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BHN editor Eloise Hanson speaks to Timothy Griffin, PJ Kenny and Prasanthan Balakrishnan, principals at Wellbrook Hospitality , about the group’s first project LEVEN Manchester, expansion plans, and investor sentiment. The post Wellbrook Hospitality’s principals on future growth appeared first on Boutique Hotel News.
A good sleep program is a leading factor in guest satisfaction and word of mouth, plus it also offers upsell opportunities and long-term brand equity support.
Video content gives travelers a sneak peek into every aspect of a potential vacation experience before the guest even take off on their trip—and these days guests value transparency above almost anything else when making purchasing decisions! Guest writer and hospitality industry expert Are Morch shares his tips and ideas for hoteliers to try. Since the dawn of time, hotels have been trying to convince customers to visit them.
Instagram is one of the most effective social media platforms available to hotel owners in today’s social and digitally driven environment, with it boasting more than one billion users. Popular among holidaymakers, adventurers and explorers, Instagram is a favoured social platform for all travellers as a source to discover and learn more about a destination.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Video content gives travelers a sneak peek into every aspect of a potential vacation experience before the guest even take off on their trip—and these days guests value transparency above almost anything else when making purchasing decisions! Guest writer and hospitality industry expert Are Morch shares his tips and ideas for hoteliers to try. Since the dawn of time, hotels have been trying to convince customers to visit them.
Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Let’s take a look at the various job positions available in the hotel industry. Table of contents. Front of house positions in a hotel.
Chers hôteliers, Vous le savez déjà, proposer des offres ciblées et personnalisées à votre clientèle (avant et pendant le séjour) améliore l’expérience client et permet d’augmenter le TRevPAR. De plus, cela génère des revenus supplémentaires, permettant à l’hôtel de capter une partie plus importante du budget dépenses lié au voyage du client.
Chers hôteliers, Vous le savez déjà, proposer des offres ciblées et personnalisées à votre clientèle (avant et pendant le séjour) améliore l’expérience client et permet d’augmenter le TRevPAR. De plus, cela génère des revenus supplémentaires, permettant à l’hôtel de capter une partie plus importante du budget dépenses lié au voyage du client.
A hotel is very much like a swan swimming on a lake. Even when all is seemingly calm on the surface (or, rather, at reception), there is a flurry of activity going on behind the scenes to make sure that things run smoothly. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do?
Dear hoteliers, As you already know, providing targeted and personalized offers to your guests (before and during their stay) improves the guest experience and increases TRevPAR. In addition, it generates additional revenue, allowing the hotel to capture a larger portion of the guest’s travel spend. OTAs are an excellent example of this phenomenon, and have [.
With a shared vision for easier, more sustainable commutes, Moovit will display locations of nearby Helbiz vehicles to encourage riders toward car-free, multi-modal trips.
Travellers love to find inspiration through video-based content. Around 65% of people watch videos when planning a trip and choosing a destination, with a further 54% opt for videos when searching for accommodation. Video marketing should be an integral part of any hotel’s marketing plan and is largely becoming the most important aspect of content marketing.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Eugene Mardell has been appointed General Manager; Melanie Bruce has joined as Director of Sales and Marketing; and Natalie Fournier as Director of Revenue.
Managing a hotel restaurant can be a complex operation, as it might mean several restaurants in a property are functioning under one system. Hotels will need to ensure restaurant operations and service is seamless across multiple areas and locations. While there’s definitely some risks involved in such an enterprise, there’s also the opportunity for rich rewards at your hotel.
Technology in the hotel industry continues to advance at a rapid pace and hotel property management software (PMS) remains essential for hoteliers looking to improve how they run their business. The key to reaping the benefits of an effective hotel management software system is to select the right one for your property. It’s critical that you know exactly what the hotel management technology is and why it is important for you to implement it at your hotel.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Worldwide: Relais & Châteaux, a global collection of independently owned hotels and restaurants, has selected cloud-based Mews as its preferred property management system. Over 580 hotels comprising more than 14,000 rooms within Relais & Châteaux’s portfolio can now choose to use Mews PMS. Mews serves over 3,000 properties across more than 70 countries.
BHN speaks to Andrew Robb, chief financial officer at RBH Hospitality Management , about controlling costs through high inflation, the group’s ESG strategy, and luxury hotel management agreements. Filmed at the Annual Hotel Conference 2022. The post AHC22: Andrew Robb, RBH Hospitality Management appeared first on Boutique Hotel News.
Netherlands: HolidayHero, a software platform that supports hotels and short-term rental hosts to manage and exceed guest expectations, has closed a €500,000 pre-seed funding round to kick off its vision of delivering proactive and personalised guest experiences in the travel industry. The investment was led by Ruud Stelder, Dennis Cuijpers [formerly of SEOshop / Lightspeed and now at Orderchamp], and Hjalte Niehorster [formerly of Lightspeed], a renowned group of SaaS-tech angels and founders
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Spain/Portugal: Urban real estate manager Redevco has entered the hospitality market with the acquisition of six hotels in Portugal and Spain to seed the launch of its ‘Next Gen Stays’ JV platform. Redevco plans to build a €250 million portfolio in the Iberian markets which caters to youth tourism and experiential travel. The first acquisitions are based in Lisbon, Bilbao, Seville, Porto and Malaga.
BHN speaks to Joe Stather, market leader of operational real estate at Questex, about the short-term outlook for hotels, why the industry is attractive for investment, and key market trends for 2023. Filmed at the Annual Hotel Conference 2022. The post AHC22: Joe Stather, Questex appeared first on Boutique Hotel News.
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