Airline Loyalty Keeps Degrading: I’m a Free Agent and You Should Be Too
Skift Blog
SEPTEMBER 17, 2023
Skift Take: When it comes to airline loyalty, if everyone is "elite" no one is. As Delta rebalances its loyalty program, customers need to remember it is a business in the service of shareholders. I'm surprised it has taken this long for programs to arrive at this revenue-driven conclusion.
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