Tue.Feb 21, 2023

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Surefire Ways to Streamline Onboarding for Hospitality Businesses

Are Morch

Onboarding is perhaps the most underrated part of the hiring process, but organizations must pay attention to it to ensure comfort for new hires. After all, you expect employees to blend in effortlessly from the day they join the organization. Implementing a robust onboarding program gives you a head start in this context. But it […] The post Surefire Ways to Streamline Onboarding for Hospitality Businesses appeared first on Are Morch, Digital Transformation Coach.

Business 130
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Fixing these hidden labor costs using big data

eHotelier

Big data and integrations with other systems come into play by allowing an individual property or group to obtain objective inferences to then shift towards ‘smart labor management’.

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Report: Hotel-generated tax revenue to hit new highs in ’23

Hotel Business

Hotel-generated state and local tax revenue will reach new heights nationally ($46.71 billion) and in states across the nation this year, according to state-by-state projections from the American Hotel & Lodging Association (AHLA) and Oxford Economics. Average U.S. hotel occupancy is projected to reach 63.8% this year—just shy of 2019’s level of 65.9%.

Revenue 105
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FCS takes on The Americas with strategic addition of two offices in U.S.

eHotelier

The expansion reinforces the company's commitment to increasing its local market presence globally and being more accessible to hoteliers in The Americas.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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What is the optimal distribution mix in a hotel?

STAAH

Every hotel has an optimal distribution channel mix – meaning that channels are selected and managed in such a way that they will drive optimal profitability for the hotel in the long run. There is no set formula for an optimal distribution mix that applies to all hotels. Every hotel has its own unique channel mix that is affected by several things, including the hotel’s position in the marketplace relative to its competitors – its geographical location, its reputation in the industr

Hotels 98
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Sneak peek: inside the new Six Senses Rome

Hotel Designs

Hotel Designs Sneak peek: inside the new Six Senses Rome Sneak peek: inside the new Six Senses Rome Six Senses Rome is preparing to open its doors onto the Piazza di San Marcello. With interiors by Patricia Urquiola , it is a clear case of modernity meets classicism in the heart of the city… Slated to open in March, Six Senses Rome will be the first Six Senses property to open in Italy.

Retail 97

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Marriott to debut two brands in Suzhou, China

Hotel Designs

Hotel Designs Marriott to debut two brands in Suzhou, China Marriott to debut two brands in Suzhou, China The agreement that Marriott International has just signed will see the debut of Ritz-Carlton and Marriott Executive Apartments brands in Suzhou, China… Marriott International , the hotel group that is making wakes in the Middle East and Asia , has signed an agreement with China Central Place, Suzhou to bring The Ritz-Carlton and Marriott Executive Apartments brands to Suzhou, a major

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art’otel London Battersea Power Station officially opens

Boutique Hotel News

UK: Hospitality real estate company PPHE Hotel Group has opened the UK’s first art’otel property at Battersea Power Station in London today. Managed by Park Plaza Hotels, art’otel London Battersea Power Station is located within Battersea Roof Gardens in a new building designed by Foster + Partners. Interiors have been overseen by Spanish artist Jaime Hayon and include design features such as tailor made furnishings and personal works of art by Hayon.

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Duravit focuses on sustainable and durable materials

Hotel Designs

Hotel Designs Duravit focuses on sustainable and durable materials Duravit focuses on sustainable and durable materials Duravit is constantly researching innovative and ecological materials to help reduce CO2 emissions to enable durable and sustainable products to be manufactured. We take a look below the surface of things to find out just how this is done… With responsibility to the environment, employees and future generations always at the forefront of its designs and bathroom innovatio

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Our Selection: Amazing Golf Resorts in the US to Spruce up Your Skills

Private Upgrades

Regardless of whether you’re a weekend golfer or a seasoned player, planning a vacation at a golf resort is a great idea. It’s fun and relaxing at the same time! But – before booking a stay – you must ask yourself a couple of questions. Are you looking for a place that offers other activities, too (not just golf)? Would you like to explore golf courses suited for pro players?

Resorts 52
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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LedsC4 unveils new decorative lighting innovations

Hotel Designs

Hotel Designs LedsC4 unveils new decorative lighting innovations LedsC4 unveils new decorative lighting innovations The new designs from LedsC4 offer greater design customisation with options for a limitless creative experience… New look, new lights – LedsC4 is launching its new catalogue to coincide with its change of visual identity, a creative project that bears the mark of the Mucho studio with artistic direction from interior designer Isern Serra.

Retail 83
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SLH Selects The Hotels Network to Boost Brand Channel Conversion

The Hotels Network Blog

Small Luxury Hotels of the World™ (SLH), a community of 520 independently spirited hotels around the world, has partnered with The Hotels Network (THN), ​​a full-stack direct growth platform for hotels. The SLH team will utilize THN’s product suite to track price disparities in real-time, show website visitors the many benefits of booking with SLH, promote the accolades of their properties, and highlight their complimentary loyalty program, Invited.

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How Laasie and Revinate drive hotel guest loyalty

Revinate

Hotel loyalty programs have traditionally been viewed as the best way to incentivize guests to become repeat bookers. But that’s not necessarily true. Research actually shows that while 61% of hoteliers think guests will sign up for all available loyalty programs, only 24% of guests actually do. Fortunately, there’s an opportunity to break free from [.

Hotels 52
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Centara to debut in Japan with Centara Grand Hotel Osaka

eHotelier

Centara Hotels & Resorts, Thailand’s leading hotel operator, is set to make its debut in Japan with the launch of Centara Grand Hotel Osaka, a gleaming 33-storey tower that will become a new landmark in this vibrant metropolis.

Resorts 52
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Boutique-Hotel Schlüssel see’s a 50% open rate with their newsletter

Revinate

Inspiration Boutique-Hotel Schlüssel see’s a 50% open rate with their newsletter Subject line: Romantic moments for you, [guest first name] Sent: February 2023 Brand: Boutique-Hotel Schlüssel Category: Inspiration Hotel location: Switzerland Our thoughts: Boutique-Hotel Schlüssel targeted their German speaking audience (excluding those with OTA email domains) with this Valentines [.

OTA 52
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Radisson Hotel Group expands its polish portfolio with new resort in Ostróda

eHotelier

Radisson Hotel Group opens its 18th hotel in Poland with its first Radisson Blu Resort in Ostróda. Radisson Blu Resort & Conference Center, Ostróda Mazury is located in a picturesque location directly on Lake Drwęca in the Masurian Lake District. The resort brings together the tranquility of lakeside living with a variety of leisure activities for travelers as well as a fully equipped conference center.

Resorts 52
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Noble names Jennifer Eager VP, fund and corporate accounting

Hotel Business

Noble Investment Group has appointed Jennifer Eager as VP, fund and corporate accounting. She will be responsible for all aspects of the firm’s accounting and reporting functions. She joins Noble from Stoneweg U.S., where she served as controller/interim CFO, contributing to the company’s growth. She has 15 years of technical accounting and reporting experience with both public and private organizations. “Jennifer is a talented leader with a proven track record and brings stron

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Chileno Bay Resorts and Residences welcomes Chef Juan Pablo Loza as Director of Culinary Experiences

eHotelier

Chileno Bay Resorts & Residences, Auberge Resorts Collection, a contemporary oceanfront resort in Los Cabos known for its culinary excellence, today announces the appointment of Juan Pablo Loza as Director of Culinary Experiences. A native of Mexico City, Chef Loza’s 20 years of culinary experience has brought him all over the globe—from China to Argentina to Sweden and many places in between—and now to the property's signature, award-winning restaurant, COMAL.

Resorts 52
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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GlobalData: Travel and tourism deals dip 42%

Hotel Business

Challenging global economic conditions and their implications reflected their impact on the travel and tourism sector’s deal activity in the first month of 2023. A total of 38 deals (comprising merger and acquisition, venture financing and private equity deals) were announced in the sector globally in January, which is a decline of 42.4% in terms of deals volume compared to the previous month, reveals GlobalData.

Tourism 52
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Marriott International appoints Saba Landmann Senior Vice President, Global Brand and Portfolio PR

eHotelier

Marriott International, Inc. today announced that it has appointed Saba Landmann, Senior Vice President, Global Brand and Portfolio PR, effective immediately. Ms. Landmann will be responsible for leading communications for the company’s portfolio of thirty diverse and experiential hotel brands. Marriott’s brands include a prestigious luxury portfolio that encompasses eight of the world’s most desirable and coveted luxury hotel brands: The Ritz-Carlton, Ritz-Carlton Reserve, BVLGARI Hotels &

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IHG’s 2022 Americas RevPAR surpasses 2019 level

Hotel Business

Intercontinental Hotels Group (IHG) reported RevPAR for the Americas was up 3.3% for full-year 2022 vs. 2019. Worldwide ADR was up 8% vs. 2019, while occupancy was down 7 percentage points vs. 2019. “In 2022, we saw demand return strongly in most of our markets, pushing group RevPAR back close to 2019 levels and fee margin ahead,” said Keith Barr, IHG Hotels & Resorts. “It’s particularly pleasing that in the second half of the year, we exceeded 2019 levels for both RevPAR and pro

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G20 event: Rural tourism for community empowerment

eHotelier

UNWTO is working as the knowledge partner to the Presidency to deliver the Goa Roadmap for Tourism as a Vehicle for Achieving the SDGs. This week’s meeting, held in the Rann of Kutch (7-9 February), featured as well a side event, dedicated to rural tourism for community development and poverty alleviation. Here, UNWTO shared its recently launched Tourism for Rural Development Program, including the Best Tourism Villages Initiative.

Tourism 52
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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STR: U.S.RevPAR 10.4% above 2019 in Jan.

Hotel Business

Following seasonal patterns, the U.S. hotel industry reported lower performance from the month prior, according to January data from STR. January 2023 (percentage change from January 2019): Occupancy: 52.8% (-3.0%) ADR: $142.14 (+13.8%) RevPAR:$75.01 (+10.4%) Among the top 25 markets, Oahu Island experienced the highest occupancy level (74.4%), which was down 9.9% from the market’s 2019 benchmark.

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US urged to boost travel export spending

eHotelier

New data released by the US Department of Commerce reveals the country’s travel trade surplus slipped to just $4 billion in 2022—down from an all-time high of $85.9 billion less than a decade ago, underscoring the urgent need to rebuild inbound travel and regain its associated economic benefits.

Travel 52
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5 Ways to Better Accommodate Guests with Special Needs

Horizon Hospitality

There is no shortage of regulations detailing how restaurants and hotels are to provide for guests with disabilities or special needs. Yes, these regulations make it technically possible for people with disabilities to visit businesses. However, they are a far cry from truly making guests with special needs feel welcome. Since one in four Americans has a physical or mental disability, restaurants and hotels that go above and beyond to welcome them have a competitive advantage.

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Kempinski Hotels selects Sabre technology to upgrade customer booking experience

eHotelier

Sabre Corporation, a leading software and technology provider that powers the global travel industry, has announced an enhanced agreement with Kempinski Hotels, Europe’s oldest luxury hotel company, to enable the luxury hotel chain to upgrade its customer booking experience.

Hotels 52
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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OYO adds 40 hotels to UK portfolio in 2022

Boutique Hotel News

UK: Global travel technology company OYO has added 40 UK hotels to its platform and doubled its revenue in 2022 compared to 2021. The new OYO properties are located in Otterburn, Folkestone, Worcester, Swansea, Crewe, Kidderminster, Solihull, Peterhead and Boston. Overall, the company now has over 150 small hotels in over 65 cities across the UK. Puneet Yadav, country head at OYO UK, said: “We have been witnessing high interest from existing hotel owners in our portfolio who want to operate

Revenue 52
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Fattal Group acquires The Grand Brighton

Boutique Hotel News

UK: Fattal Group, the owner of Leonardo Hotels, has purchased The Grand Brighton from privately owned investment company Wittington Investments. The acquisition, brokered by JLL, marks the third hotel in Brighton for Fattal. The Grand will join Leonardo Royal Hotel Brighton Waterfront, also located along the seafront, and Leonardo Hotel Brighton by the city’s train station.