Wed.Nov 30, 2022

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Leveraging Storytelling to Boost Marketing Success

Social Hospitality

Storytelling is the oldest form of human communication. In eras past, it’s how we passed down information from one generation to the next. Of course, today, we have so many forms of communication that storytelling is no longer the only way to get important messages across. However, storytelling is still here, even though we don’t require this method of communication to impart critical information anymore.

Market 162
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Increase your hotel’s revenue by focusing on guest experience

eHotelier

A positive guest experience can result in glowing online reviews, return visits, and a brand reputation that contributes to ongoing growth.

Revenue 111
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Introducing our latest payment processing solution – roomMaster Payments

Inn Quest

The latest technological advancements are reshaping the travel and tourism industry globally at a rapid pace. Modern, tech-based solutions are facilitating businesses in the hospitality industry to streamline their operations, boost productivity and enhance the overall guest experience – all at a cost-effective rate. One such facet of business that has seen phenomenal growth in recent years is how payments are processed.

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SIRO One Za’abeel to launch in Dubai next year

Boutique Hotel News

UAE: Kerzner International has announced the first SIRO hotel will launch in Dubai’s One Za’abeel development in Q4 2023. SIRO is an immersive lifestyle and fitness brand offering tailored programs and treatments developed by specialists in fitness, mental health, nutrition and sleep. British-Somali professional boxer Ramla Ali joins A.C. Milan and British Olympic swimmer Adam Peaty, who will each play a role in the development of SIRO.

Retail 59
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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DCC acquires The Charter Hotel Seattle

Hotel Business

Dynamic City Capital (DCC), a Utah-based real estate investment firm focused on acquiring and developing premium-branded hotels, has acquired The Charter Hotel Seattle, Curio Collection by Hilton (Charter Hotel). The Curio Collection by Hilton is a global, upscale portfolio of one-of-a-kind hotels in select markets. The Charter Hotel is the only Curio Collection by Hilton hotel in the Seattle/Bellevue market.

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Quels avis ont laissé vos clients ces derniers mois ?

Experience Hotel

86% : c’est le pourcentage de personnes qui consultent les avis clients avant de choisir leur hôtel, que ce soit sur des sites de réservation en ligne, sur Google ou TripAdvisor. Il faut également savoir que les avis se placent en 3ème position dans les critères de sélection d’un hôtel. Experience fait le point sur les tendances 2022 en termes de commentaires et avis clients dans le secteur de l’hôtellerie française.

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105 – TMG Hospitality Trailblazers: Richard Alberigo

Travel Media Group

Join host Ryan Embree as he sits down with Hospitality Trailblazer Richard Alberigo, President & CEO of Alberigo Hotel Management. These two hospitality experts outline 2023 travel trends and traveler behavior, the true meaning of hospitality, exciting developments at Alberigo Hotel Management, and so much more. Suite Spot Podcast · 105 – TMG Hospitality Trailblazers: Richard Alberigo Episode Transcript Our podcast is produced as an audio resource.

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West Hotel’s Christmas-themed rooms capture festive spirit

eHotelier

To help get you into the festive spirit, West Hotel Sydney, Curio Collection by Hilton, is launching two Christmas-themed rooms. Available to book from now all the way through until Boxing Day, the rooms will be decked to the halls with Christmas spirit. .

Hotels 52
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Hyatt to acquire Dream Hotel Group

Boutique Hotel News

US: Hyatt is set to acquire Dream Hotel Group and its portfolio of 12 lifestyle hotels, with a further 24 signed in the future. Dream Hotels, The Chatwal Hotels and Unscripted Hotels brands will add over 1,700 rooms to Hyatt’s lifestyle portfolio and increase Hyatt’s room count in New York City by more than 30 per cent. The acquisition will extend Hyatt’s footprint in other key markets such as Nashville, Hollywood, South Beach, Durham, and the Catskills. .

Hotels 52
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Hyatt Centric Victoria Harbour Hong Kong celebrates friendsgiving

eHotelier

Get together with friends at Hyatt Centric Victoria Harbour Hong Kong, as the hotel rolls out a special staycation package and bumper giveaway to kick off the “Friendsgiving” and football fever season. As part of the “Gather Your Friends” staycation, enjoy a dinner buffet at The Farmhouse, an in-room “Snacks & Drinks” pack, plus a 3:00 PM check-out so you can sleep in after a late night of catching up.

Hotels 52
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Savoy Educational Trust names CEO

Boutique Hotel News

UK: Angela Maher, co-founder and director of FLIGHT (Future Leaders in Global Hospitality & Tourism), has been named chief executive of The Savoy Educational Trust. Maher will join the Trust in January 2023, succeeding Julia Sibley who has led the organisation for 25 years. It is an independent, grant giving charitable trust, with an aim to advance and develop education, training and qualifications within the hospitality industry.

Tourism 52
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Marcos Seville as Executive Chef in Sheraton San Diego Hotel & Marina

eHotelier

Sheraton San Diego Hotel & Marina is pleased to announce the appointment of Marcos Seville to new executive chef. Seville most recently served as resort executive chef at the prestigious Naples Grande Beach Resort in Naples, Florida, where he helmed a team of 10 chefs, 45 cooks and 20 stewards.

Resorts 52
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Sonnenblick-Eichner arranges $22M refinance loan

Hotel Business

Sonnenblick-Eichner Company has arranged $22 million of non-recourse first mortgage financing for the leasehold interest in the Doubletree by Hilton Los Angeles-Commerce, a 201-room hotel located in the city of Commerce, approximately six miles southeast of downtown Los Angeles. The five-year loan was placed with an international money-center bank at a fixed interest rate of 5.9% for the entire term.

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Radisson Hotel Group opens first Radisson hotel in France

eHotelier

Radisson Hotel Group has opened the doors of its first Radisson hotel in France at Nice Airport, following an extensive renovation of the property. Radisson hotel Nice Airport joins Radisson Blu Hotel, Nice as the second hotel of the city in the heart of the French Riviera.

Hotels 52
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Optimize Your Staff Time with Prevention

Hotel Business

As a general manager, your staff represents the front line of defense against bed bugs and your first regarding prevention against them. Informal bed bug inspections occur with every linen exchange, every piece of luggage handled and every room sanitization. When staff members notice any irregular markings or other signals of bed bug activity before a guest, it represents a savings of both time and money for the hotel.

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The hotelier’s guide to fixing parity

Hospitality Today

The more your direct price is undercut by OTAs, the lower your conversion rate is likely to be

OTA 40
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Vail Resorts names Angela Korch CFO

Hotel Business

Vail Resorts Inc. has appointed Angela Korch as EVP/CFO, effective Dec. 22. She rejoins Vail Resorts from CorePower Yoga, where she served as CFO since May 2020, after previously spending more than a decade in successive leadership roles within Vail Resorts’ finance organization, working closely with the company’s current CFO, Michael Barkin. “We are pleased to welcome Angela back to Vail Resorts as our new CFO,” said Kirsten Lynch, CEO, Vail Resorts.

Resorts 52
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Lotte merges hotel and resort divisions

Hotel Business

Lotte Hotels & Resorts , Korea’s largest hospitality group, has merged its hotel division (Lotte Hotels) with its resort division (Lotte Resort) into a single entity. The company will now have three divisions: hotel, duty-free and world. The merger was made to boost management efficiency and to raise hospitality competitiveness, the company reports.

Resorts 52
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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USTA: Visa wait times deter U.S. visitors

Hotel Business

U.S. Travel Association’s biannual travel forecast shows a significant downgrade in international inbound travel for the rest of 2022 and 2023—a trend caused by economic concerns and exacerbated by excessive wait times for first-time visa applicants. Potential visitors from top source markets—including Brazil, India and Mexico—currently confront 400-800-day wait times to meet with U.S.