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Managing a hotel isnt just about filling rooms; its about making your systems and operations work together seamlessly. 1) PMS + channel manager = real-time peace of mind Your Property Management System (PMS) is your operational command centre. 7) Drive More Revenue with Upsell Tools Why stop at the room?
For hotel operators seeking to boost profitability, ancillary revenue is a key focus in 2025. Themed dining events, branded F&B products or package deals can encourage guests to dine in-house. Boost hotel profitability in 2025 by tapping into ancillary revenue streams.
While better than operating without data, this approach is reactive and inefficient, resulting in missed opportunities. In this article, we explore what decision intelligence is and the transformative effect it’s bound to have across demand optimization, segmentation, operations, and training and enablement.
What is hotel upselling? Hotel upselling is the practice of encouraging guests to purchase additional services or upgrades during their stay, beyond their initial booking. In this blog, you’ll learn all the tips you need to make upselling a success at your business. Table of contents Why is hotel upselling important?
With the right technology, these contactless experiences can not only enhance guest satisfaction , making it easier for travelers to get what they need, but also streamline internal workflows, making day-to-day hotel operations effortless for teams. Discovery Guests expect to be able to book a hotel stay without having to pick up the phone.
Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. Whether its the moment a guest browses your booking engine, walks through your lobby, dines at your restaurant, or checks out your spa offerings the retail mindset says: this is a moment to create value for them and for us.
IRIS , a provider of mobile F&B and guest experience platforms for the hospitality sector, has partnered with hospitality management company Coury Hospitality to extend F&B mobile ordering across its portfolio following a 44% year-on-year increase in in-room dining sales.
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/11/2025 SURVEY: 70% of American Travelers Want to Skip the Front Desk A new U.S.
Analyzing hotel data is a significant way to offer guests customized, revenue-driving recommendations If you aren’t tracking guest behaviors and using this hotel data to provide your guests with personalized, revenue-driving recommendations, you’re missing out on a major upsell opportunity. The following are a few ways this can be achieved.
Forced modifiers are just one way upselling in hotels can be maximized During a busy time of the year, like the start of the holiday season which we are quickly approaching, hotels are continually looking for strategies to drive non-room revenue. Notice a guest is ordering the steak? Notice a guest booked using a conference code?
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/16/2025 SynXis Concierge.AI âSabreâs SynXis Concierge.AI
AskAI â A customizable, AI-powered assistant that delivers instant answers to SOP, policy and operational questions. And itâs built to work across the platform, layered directly over the companyâs Workforce Management and Hotel Operations pillars. âThis launch marks a turning point. When we get it right, everything flows.
AskAI â A customizable, AI-powered assistant that delivers instant answers to SOP, policy and operational questions. And itâs built to work across the platform, layered directly over the companyâs Workforce Management and Hotel Operations pillars. âThis launch marks a turning point. When we get it right, everything flows.
From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice. After 12 years in operation, we recently spoke to Corporate Director for Revenue & Digital Distribution Pawarisa Hirantanes about the group’s journey and its satisfaction with SiteMinder as a technology partner.
Partnering with IRIS allows us to give our shared customers a guest experience that puts them in control, while hotel teams can drive more operational efficiency in the background. AskAI â A customizable, AI-powered assistant that delivers instant answers to SOP, policy and operational questions. âThis launch marks a turning point.
The enhanced version of the âSkywayâ application provides hospitality, multifamily and senior living property managers with an easier way to monitor and maintain their propertyâs technology from a single portal, driving operational efficiency and improved guest experience. Ive been very impressed by how intuitive RUCKUS One is!
This unique and much lauded feature provides instantly lower operational costs, while âinstant power-upâ via remote control ensures minimal downtime during presentation. UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale.
For properties wondering how to increase hotel revenue, the answer lies in data aggregation Driving non-room revenue is one of the key goals for almost all hoteliers and hotel operators. Increase Forced Modifiers By utilizing a staff operations hub , a hotel’s team can elevate guest interactions by streamlining their day-to-day operations.
The report highlights that hoteliers view increasing occupancy and improving operational efficiencies as key priorities, with 85% of hoteliers anticipating that personalization could help deliver over 5% in incremental revenue. decision-makers planning to invest in technology within the year.
Personalized promotions go a long way when it comes to cross-selling, upselling, and retaining hotel guests We all know upselling and cross-selling tips are hot topics in the retail industry, but they’re also important factors when it comes to marketing to your hotel guests.
Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget. These tools not only streamline operations but also boost engagement and bookings. What Are the Latest Digital Marketing Trends for Hotels in 2025?
With that in mind, it’s an opportune time for hotel operators to reassess their revenue strategies to capitalise on the influx of travellers. Hoteliers must adopt guest-centric strategies that leverage data, enhance operational efficiency, and expand revenue opportunities beyond traditional room-based metrics.
If youre still relying on your regular operations, you could miss out on prime opportunities to attract and delight guests during this high-stakes period. This guide explores actionable strategies, expert insights, and modern tech tools to help you maximize bookings, optimize operations, and deliver unforgettable Songkran experiences.
And this seems to be just the beginning of a new era in the way food business owners operate. Kiosks also offer greater ordering accuracy and provide great upselling opportunities with intuitive recommendations. Chatbots & Operations. The Importance of Technology in Food Businesses. Choose Your Location Wisely.
While the basic aim of all POS systems is the same, some are more effective than others, particularly for small, independent hoteliers looking to streamline operations, control inventory and enhance the guest experience. They are a great option in dining areas, bars and event spaces.
Optimize Dining Expenses By deploying a guest management operations platform that analyzes hotel guest data , managers can determine which guests prefer which food items during which periods of time throughout a day or week. Here are four ways hotel technology can offer a profitable return on investment, while maximizing revenue.
The way a hotel operates is crucial for keeping everything running smoothly and ensuring that visitors have a great experience. In this blog, we will explore what hotel operations are, why they matter, and how they work. What Is Hotel Operations Management? Why Are Efficient Hotel Operations Important?
In today’s fast-paced hospitality world, a clunky Property Management System (PMS) can quietly kill hotel operations. From constant staff training to frequent operational errors and guest dissatisfaction, poor PMS UX (User Experience) bleeds time, money, and morale.
From making sure staff, guests, and smooth operations are all attended to, we can understand why revenue management so frequently gets put on the back burners. Property Management System (PMS) A PMS is not only a booking systemit’s the backbone of your operation. What Are Revenue Management Tools? Cheers, Patrick Landman PS.
Galileo GDS is owned and operated by Travelport, one of the three major players in the GDS space (along with Amadeus and Sabre). In many respects Galileo is very similar to other GDS operators like Apollo (which formed the base from which it was originally developed), Worldspan, Sabre and Amadeus.
Mid-scale hotels âExpanding our mid-scale offering with the new R370 AP Featuring the AI-driven dual-band RUCKUS R370 solution, this option allows hotels to simplify operations and leapfrog technologies with the benefits of Wi-Fi 7. Improved single sign-on and multi-factor authentication adds layers of administrative security.
Itâs a platform for entertainment and for delivering integrated services that reduce operating costs, simplify installations, and increase staff effectiveness. Once approved by LG, these services operate independently but harmoniously, unlocking new opportunities for cost savings, guest engagement, and streamlined operations.
The integration of artificial intelligence (AI) into the hospitality industry is reshaping how hotels, resorts, and other hospitality models operate. AI is enhancing the guest experience and improving operational efficiency while elevating profits. Balancing AI with human expertise maximizes operational efficiency. The result?
1 rated rewards program, our best-in-class technology or our top-tier sales, marketing and operational supporteverything we do, every decision that we make, is grounded in their long-term success. Simplified sourcing solutions Great guest experiences start with well-run operations and Wyndham is investing in both. Whether its our No.
Whether its a seamless check-in process, personalized dining recommendations, or proactive problem-solving, customer satisfaction is at the heart of every hotel, resort, and travel business. Predictive Maintenance and Equipment Monitoring AI is also improving backend operations through predictive maintenance.
Upselling and Cross-Selling: Upsell Room Upgrades: Train your staff to offer room upgrades or premium amenities at check-in. Cross-Sell Other Services: Offer guests extra services like spa treatments, dining experiences, or local tours. The more personalized the experience, the more likely they are to come back.
However, these multiple revenue streams also bring a complex set of operational responsibilities. Multiple Folios per Guest: When systems aren’t connected, separate folios are created for services like dining, spa, or bar. A lack of proper POS integration often results in revenue leakage, inefficiencies, and frustrated guests.
Ask your staff to recommend your best bottle during their next dining interaction. Use this opportunity to personalize their stay while upselling to drive a little additional revenue to your property. This will make their workday run more smoothly while providing an upsell for the property.
Hoteliers are increasingly turning to sophisticated software solutions to streamline their operations and gain a competitive edge. From spa services to dining experiences and beyond, hoteliers are leveraging dynamic pricing strategies to optimize ancillary revenue streams.
AIâs ability to process vast amounts of data can lead to more dynamic pricing strategies, resulting in meaningful improvements to net operating income but independent hoteliers have long struggled with black-box pricing models that leave them guessing about the logic behind rate changes.
Operating with increasingly tight margins, many hotels can no longer support loss-making business units, yet F&B remains a pivotal service for the industry. This highlights the need to ensure more intelligent cost controls across the business which improve profitability and drive operational efficiency.
Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.
At INTELITY, we’re focused on making guest service more personalized and operations more efficient, with technology that feels intuitive, not intrusive. The Intelligent Operations Core GEMS 2.0 simplifies hotel operations and enhances responsiveness. Whether you need seamless operations with GEMS 2.0 What GEMS 2.0
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