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Managing a hotel isnt just about filling rooms; its about making your systems and operations work together seamlessly. 1) PMS + channel manager = real-time peace of mind Your Property Management System (PMS) is your operational command centre. With all these moving parts, how do you deliver that perfect guest experience ?
Each hotel is equipped with well-appointed rooms, banquet facilities, dining options and wellness centres, ensuring a comfortable and memorable stay for guests. STAAH’s tools helped standardise booking operations, enhance OTA performance and establish a tech-forward approach to revenue management. Their solution: STAAH.
With 32 years of experience, the hotel boasts 41 well-appointed rooms and four dining options. This led to the team having to frequently make manual updates to prices across online travel agents (OTAs) to avoid issues with these key partners. The visibility across a diverse range of OTAs has also improved, including meta search sites.
In operations since 2015, Acappella Suite Hotel stands amidst the dynamic landscape of Selangor, Malaysia. On-site facilities include a gymnasium, swimming pool, dining and function spaces. The seamless experience, particularly on mobile, was essential to remain competitive with online travel agents (OTAs).
The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction. Property Management System (PMS) A Property Management System (PMS) is the heart of hotel operations, handling everything from reservations and check-ins to billing and room assignments.
While better than operating without data, this approach is reactive and inefficient, resulting in missed opportunities. In this article, we explore what decision intelligence is and the transformative effect it’s bound to have across demand optimization, segmentation, operations, and training and enablement.
For instance you can offer exclusive experiences unavailable through standard bookings, such as private dining or VIP amenities. It matters on your OTA listing and it definitely matters on your vouchers and linked promotion materials. Limited time offers create a sense of urgency, prompting immediate purchases. 3) Content quality.
announced its new Nomadix Energy Management Solution that addresses the market need to reduce operational costs and reach sustainability goals. announced its new Nomadix Energy Management Solution that addresses the market need to reduce operational costs and reach sustainability goals. For more information, visit [link].
The second era of compsets started when the internet brought online travel agencies (OTAs) and online bookings, making competition more dynamic. AI can identify segments based on where guests are booking – whether through OTAs, direct websites, or corporate contracts.
Maximize Direct Bookings to Reduce Dependence on OTAs When guests book through Online Travel Agents (OTAs) like Booking.com or Expedia, hotels often have to pay hefty commission fees, sometimes up to 20%. While OTAs help bring in new customers, relying too heavily on them can hurt your bottom line. front-page listing).
From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice. After 12 years in operation, we recently spoke to Corporate Director for Revenue & Digital Distribution Pawarisa Hirantanes about the group’s journey and its satisfaction with SiteMinder as a technology partner. “Our
With the right technology, these contactless experiences can not only enhance guest satisfaction , making it easier for travelers to get what they need, but also streamline internal workflows, making day-to-day hotel operations effortless for teams. Discovery Guests expect to be able to book a hotel stay without having to pick up the phone.
Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. For hoteliers, this doesn’t just mean lost revenue—it also leads to operational inefficiencies and added pressure on staff.
With 39 rooms, the resort boasts a full range of facilities, including three swimming pools, a spa, gym & steam room, and a variety of dining options serving both Indonesian and international cuisine. The resort connects to as many as 13 online travel agents (OTAs), uses third-party booking engines, PMSs, the GDS, and other systems.
Public owns around 20 properties – mainly in Sydney and Melbourne with some in the Northern Rivers region of New South Wales – about half of which are operational. As an owner and operator, Public maintains a startup mentality, according to Sproule, with a team that’s like “one big family”.
These tools not only streamline operations but also boost engagement and bookings. OTA Sync is one of the software solutions on the market that focuses on booking engine excellence. AI-powered personal assistants : Voice-activated systems that control room settings and offer personalized suggestions for activities, dining, and events.
Having a variety of food choices for all diets will make your hotel stand out and create a memorable dining experience. Ensure that your hotel website is mobile-friendly to save OTA commissions and consider having a presence on popular Chinese travel apps. One of the OTAs, CTrip, has over 160 million app downloads.
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If youre still relying on your regular operations, you could miss out on prime opportunities to attract and delight guests during this high-stakes period. This guide explores actionable strategies, expert insights, and modern tech tools to help you maximize bookings, optimize operations, and deliver unforgettable Songkran experiences.
In-room tablets act as command centers for entertainment, dining, and facility requests. Guest Wi-Fi can be isolated from operational systems for better security. In practice, this means: Fiber carries high-bandwidth applications like video and back-office operations. Booking engines offer predictive suggestions.
Ideally located, Villa Varosh offers easy access to cultural landmarks, dining, and beaches while providing a peaceful retreat. “SiteMinders channel manager is highly customisable and significantly streamlines our operations,” said Slavica Burnazovska , owner of Villa Varosh. . Guest Engagement has been invaluable.
Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.
Having a variety of food choices for all diets will make your hotel stand out and create a memorable dining experience. Ensure that your hotel website is mobile-friendly to save OTA commissions and consider having a presence on popular Chinese travel apps. One of the OTAs, CTrip, has over 160 million app downloads.
In today's rapidly evolving hospitality landscape, integrating technology into hotel operations has become essential. However, relying solely on technological advancements without emphasizing human interaction and operational excellence can lead to impersonal guest experiences.
Las Casas in Quezon City is a Dining and Events Space that offers unique experiences for guests with its intricately-designed spaces, delicious array of dining options to choose from, and exceptionally welcoming service. Another challenge the group faced was the rising cost of OTAs – the ever-increasing commissions.
Whether it’s a well-crafted website, partnerships with OTAs, or engaging social media, creating a strong online footprint is how you turn searches into bookings. Online Travel Agencies: Expanding Your Reach When travelers search for a place to stay, they usually turn to Online Travel Agencies (OTAs) like Booking.com, Expedia, or Agoda.
But for you as a hotel operator, the difference is more than just a matter of semantics. Learn more Why knowing the difference between hotel and motel matters For hotel operators, understanding the distinction is fundamental for defining your market position and making smarter operational choices. It’s a business decision.
Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.
A bright and breezy bajan living experience awaits visitors at Best E Villas, which offers spacious villa rentals with open-plan living/dining areas and lush outdoor facilities including swimming pools, BBQs and outdoor seating. We try to give the guest a very intimate type of experience. It’s very convenient.
Hoteliers must rise to these expectations while managing complex operations and staying ahead of the competition. Whether it’s managing the front desk or optimizing housekeeping, the right PMS simplifies operations, improves guest experiences, and enhances profitability. What is Hotel Management Software?
Targeting both leisure and business travellers, juSTa properties have top-of-the-line facilities, including award-winning dining experiences, stunning wedding venues and conferencing set-up. Looking for group-level efficiencies and a boost in direct bookings. Unlocking potential with STAAH.
In today’s fast-paced hospitality world, a clunky Property Management System (PMS) can quietly kill hotel operations. From constant staff training to frequent operational errors and guest dissatisfaction, poor PMS UX (User Experience) bleeds time, money, and morale.
Why This Matters: Bridges room and dining experiences in one platform This integration consolidates booking experiences across the propertyârooms, activities, and now exclusive restaurant reservationsâmaking it easier to deliver a seamless guest journey. Early adopters include luxury resorts, casinos, and lifestyle hospitality groups.
For hoteliers, this translates to more room-nights, improved occupancy during off-peak periods, and reduced reliance on OTAs. Instead of paying high OTA commissions , you’re able to bring guests back through low-cost direct channels like emails or your mobile app. Q2: What kind of rewards work best for hotels? A: Absolutely.
Hoteliers are increasingly turning to sophisticated software solutions to streamline their operations and gain a competitive edge. From online travel agencies (OTAs) to direct booking engine , hotels must effectively manage distribution channels to maximize revenue and minimize distribution costs.
We’ll also show you how to harness this powerful technology to capture more reservations, streamline booking processes, save time and costs, and increase guest satisfaction – whether you operate a hotel, hostel, motel, B&B, or vacation rental company. Most OTAs don’t share guest contact details when forwarding a booking.
From making sure staff, guests, and smooth operations are all attended to, we can understand why revenue management so frequently gets put on the back burners. Guest actions Who makes direct bookings versus through OTAs, and how can you influence them? Reduce dependence on OTAs and drive more traffic to your website.
However, this team is tasked with overseeing all aspects of the hotel’s operations. Operations manager. Large hotels may have several bars and dining spaces, in which case there would be a larger management team at play. Kitchens can be extremely stressful and a poor layout can have a significant impact on operations.
Brady Hotels & Apartments is an independent hotel group owned and operated out of Melbourne, Australia. Guests at Brady properties will always feel the personal touch and be guided while on their stay to enjoy the best sights, sounds, and dining experiences available. Our smart hotel platform helps you do exactly that.
They check reviews, look at online travel agencies (OTAs), and compare choices before picking a few hotels that fit their needs. Insights for Hoteliers: Hotels need to position themselves on key channels that travelers use during their research phase, including OTAs, review sites, social media, and metasearch engines.
Steps to Analyze Competitor Pricing: Track room rates across OTAs and direct websites. Cost-Plus Pricing: Add profit margins to operational costs to determine rates. Popular Packages to Offer: Stay & Dine: Room + complimentary meals. Channel Performance Reports: Identify top-performing OTAs and channels.
CLA manages over 200 residences, ranging from studios to spacious three-bedroom apartments, under the leadership of Nu Nizam , Head of Operations. One of the standout features for CLA has been SiteMinder’s Demand Plus , which increases the visibility of its residences across multiple online travel agencies (OTAs) and booking platforms.
âThe brand is backed by a world-class team, a strong operational foundation and a compelling vision for growth. announced the launch of PAR Engagement âa next-generation portfolio of engagement products purpose-built to help enterprise restaurants convert more guests, grow faster, and simplify operations.
and kitchen operations tech company QSR Automations LLC, announced their intention to merge. From ingredient ordering to food prep to timely order flow, restaurants will be able to accurately predict, plan, and execute operations more efficiently. The transaction is subject to customary closing conditions.
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