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Themed diningevents, branded F&B products or package deals can encourage guests to dine in-house. Research by CBRE shows hotel revenue derived from F&B can contribute from 11% to 29% of total revenue , depending on your offering.
Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. Whether its the moment a guest browses your booking engine, walks through your lobby, dines at your restaurant, or checks out your spa offerings the retail mindset says: this is a moment to create value for them and for us.
For example, Cloudbeds Intelligence analyzes billions of future-looking data points, including competitor rates, events, holidays, and search information, combined with a property’s own data to understand how every combination impacts profit. DI can also be more proactive and suggest upsells tailored to guest profiles and booking patterns.
In the fast-paced world of event planning, seizing the attention of your attendees requires more than just an ordinary venue—it demands an experience that transcends the mundane. Enter: stadium events, where the grandeur of these iconic venues becomes the canvas for unforgettable gatherings. What defines a stadium event?
Upselling isnÕt just a strategy - itÕs an art. Whether you manage a boutique hotel, a bustling restaurant, or a unique venue, finding the perfect balance between enhancing guest experiences and increasing revenue is key to long-term success.
Personalized promotions go a long way when it comes to cross-selling, upselling, and retaining hotel guests We all know upselling and cross-selling tips are hot topics in the retail industry, but they’re also important factors when it comes to marketing to your hotel guests.
Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget. AI-powered personal assistants : Voice-activated systems that control room settings and offer personalized suggestions for activities, dining, and events.
Group Itinerary Builder â Designed to enhance group travel and events, this module allows attendees to explore resort experiences and manage their event schedules through an interactive, personalized guest portal. Lets Guests Reserve Package Entitlements With Zero Staff Involvement Agilysys Inc. Agilysys Book with S.P.E.N.D.
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/16/2025 SynXis Concierge.AI Agilysys Book with S.P.E.N.D.
Be it luxurious accommodations, exclusive dining, or wellness experiences, Songkran visitors crave it all. Use AI to track their past bookings and suggest tailored offers, such as room upgrades or access to Songkran-themed events based on their history. During Songkran, travelers dont just stay longer; they spend more.
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/11/2025 SURVEY: 70% of American Travelers Want to Skip the Front Desk A new U.S.
Read also: Guide on Customer Retention in Hotel Industry Encourage Group Bookings: Offer discounts or packages for weddings, business events, or group travel bookings. For example, you can charge higher rates when demand is high, like during peak seasons or local events, and lower rates when your hotel has empty rooms.
Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Template 1: Pride-themed brunch or rooftop event Subject Line: “You’re Invited: Pride Brunch on the Rooftop! It’s also an easy event to promote across social channels. Works well for hotels with strong F&B offerings and event space.
Often, they are built around particular themes, such as the season, a local event, or a holiday (e.g. Providing upselling opportunities: Once a guest has booked a room, there are additional opportunities to upsell services such as dining or spa packages, thereby increasing overall revenue. What are hotel promotions?
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. is fully integrated with Agilysys PMS, POS, spa, golf, dining, and activity systems. Lets Guests Reserve Package Entitlements With Zero Staff Involvement Agilysys Inc.
VAIA boosts incremental revenue by offering timely upsell opportunities for room upgrades, spa appointments, dining reservations, and more - triggered automatically based on guest behavior and intent. Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk.
VAIA boosts incremental revenue by offering timely upsell opportunities for room upgrades, spa appointments, dining reservations, and more - triggered automatically based on guest behavior and intent. Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk.
VAIA boosts incremental revenue by offering timely upsell opportunities for room upgrades, spa appointments, dining reservations, and more - triggered automatically based on guest behavior and intent. Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk.
However, recent world events and their aftermath have led to a rapid influx of technological advancements in the industry. Kiosks also offer greater ordering accuracy and provide great upselling opportunities with intuitive recommendations. Restaurants aren’t always at the forefront of implementing new technology.
Some seek hotels with spa facilities, fitness centres, healthy dining options, and opportunities for meditation or yoga. You can go further by offering cultural tours, partnering with local museums and galleries, and providing information about local events and festivals.
Hotels can leverage CRM data to drive repeat bookings, upsell experiences, and build stronger guest relationships. Demand Forecasting & Analytics Platforms Demand forecasting is not simply a matter of historical data it’s a case of identifying patterns within seasonality, events, and booking trends.
Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Template 1: Pride-themed brunch or rooftop event Subject Line: “You’re Invited: Pride Brunch on the Rooftop! It’s also an easy event to promote across social channels. Works well for hotels with strong F&B offerings and event space.
They are a great option in dining areas, bars and event spaces. Upselling opportunities Front desk POS systems can prompt you and your staff to suggest relevant add-ons and upgrades to guests during the ordering process.
Whether a guest is traveling to your property for an on-site event or just looking for some relaxation time with their furry friend, opportunities for hotel staff to create a memorable experience and improve guest satisfaction through personalization abound. Ask your staff to recommend your best bottle during their next dining interaction.
Available for sign-up today, the portal unlocks a new hotel revenue stream through WiFi upsell opportunities while eliminating loyalty enrollment requirements for any hotels leveraging the platform. The company also unveiled Wyndham Gateway, a new guest WiFi portal that provides a consistent, centralized login experience.
These outlets include: Restaurants & Bars Cafes & Lounges In-house Spas or Salons Gift Shops & Boutiques Activity Desks or Tour Booking Counters Room Service & Mini-Bar Event Services Each of these outlets functions like a mini-business within your hotel.
âLong form editorial content is the perfect match for a relaxed, affluent traveler looking to enhance their day with in-depth coverage of current events, or to spend quality time indulging their passions, be it art, architecture, business, or any of the many special interest magazines offered by ZINIO. waking hours in the hotel room.
Inside pages: Devote sections to rooms, amenities, dining and services. Room types & features: Highlight the different room categories and features, with an emphasis on upselling guests to higher priced rooms. Nearby attractions: List popular things to do in your area, and key amenities like shopping, dining and entertainment.
This advanced integration enables direct connectivity between guest reservations and table bookings, allowing users to book, view, or cancel dining reservations directly within the Maestro Property Management System (PMS). For more information about WorldVue, please visit www.worldvue.com. âTravel is an $11 trillion market,â Bidner said.
Offer options like spa vouchers, dining discounts, concert tickets, or even third-party gift cards. Simplifies Targeted Marketing and Upselling Loyalty program data helps you segment your audience effectively—by stay frequency, spend level, preferences, and location. Q2: What kind of rewards work best for hotels? A: Absolutely.
Such revenue can come from various sources, including: Food and Beverage: Restaurants, bars, in-room dining, and catering services can significantly contribute to ancillary revenue. Offering diverse dining options, themed events, and unique culinary experiences helps attract guests and drive F&B sales.
Cvent IQ combines powerful AI capabilities with deep industry expertise, proprietary insights and analytics, a smart platform, and intelligent infrastructure to help marketers, event planners, and hospitality professionals move faster and smarter, collaborate better, and deliver more engaging, high-return experiences.
Offer lower rates for guests booking multiple rooms, ideal for group travellers or event attendees. Event-Based discounts: Offer special rates during local or global events or holidays. Example: Festival special, book during the event and receive a 15% discount. Example: A 10% discount for bookings of 5 rooms or more.
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. is fully integrated with Agilysys PMS, POS, spa, golf, dining, and activity systems. Lets Guests Reserve Package Entitlements With Zero Staff Involvement Agilysys Inc.
This includes offering tailored packages, suggesting room upgrades, promoting in-house dining experiences, and even curating special entertainment events. For instance, if a hotel expects high occupancy due to an upcoming event in the city, they can ensure adequate staffing and inventory to cater to the influx of guests.
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. is fully integrated with Agilysys PMS, POS, spa, golf, dining, and activity systems. Lets Guests Reserve Package Entitlements With Zero Staff Involvement Agilysys Inc.
Whether its a seamless check-in process, personalized dining recommendations, or proactive problem-solving, customer satisfaction is at the heart of every hotel, resort, and travel business. For example: During a major conference or event, AI algorithms might predict higher-than-average demand and raise room rates accordingly.
These include: Increased number of kiosks and grab-and-go venues Reduced menu choices and operating hours of remaining F&B venues A drop in in-room dining and mini-bar usage Such is the change in guest expectation that the hotel industry’s cookie-cutter approach to F&B no longer cuts it.
Optimizing ancillary revenue streams: To diversify your revenue sources, consider enhancing offerings in food and beverage, spa services, and event hosting. Train your staff to identify and capitalize on upselling opportunities. You must also negotiate better rates with suppliers and streamline operations to cut unnecessary expenses.
A concierge can help guests with everything from local tips to arranging special experiences, and these efforts can translate into increased revenue through upselling tours, local events, or unique add-ons. Meg Hollins, Marketing & Events Manager Holbrook Hotel Read more What is the best hotel concierge software?
From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice. Collecting data, prioritising attention to detail, and optimising personalisation are all keys to perfecting upsells and ancillary services.
In a nutshell, yield management means adjusting your room rates in real-time based on demand , seasonality, events, and even the day of the week. What events drive demand in your area? Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Sounds simple, right?
VAIA boosts incremental revenue by offering timely upsell opportunities for room upgrades, spa appointments, dining reservations, and more - triggered automatically based on guest behavior and intent. Upselling: Intuitive upselling at just the right moment in every conversation, leading to increased AOV.
In a nutshell, yield management means adjusting your room rates in real-time based on demand , seasonality, events, and even the day of the week. What events drive demand in your area? Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Sounds simple, right?
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