Skift Blog

MARCH 22, 2024

Skift Take: Four startups raised nearly $280 million this week alone for services that help consumers travel without owning personal vehicles. Justin Dawes Read the Complete Story On Skift

Consumer 320

Consumer Services Travel 320

Anthony Cole Training

MAY 17, 2024

According to the 2023 Edelman Trust Barometer, “Only 59% percent of the 32,000 global respondents to the firm’s 23rd annual trust and credibility survey trust financial services to do what is right, compared to 75% who trust technology and 71% who trust education and food & beverage companies — the top 3 most trusted industries.

Consumer 317

Consumer Services Sales 317

Skift Blog

APRIL 24, 2023

Skift Take: Passengers are tired of empty apologies. Canada's proposed legislation could force airlines to pay up when operations go wrong. Dennis Schaal Read the Complete Story On Skift

Services 274

Services Operations Consumer 274

Hospitality Today

JUNE 26, 2025

These MVP brands are growing their share of consumer spending through quality, trust, and service—not just price cuts. consumers exhibit value-seeking behavior, cutting costs and hunting for deals across sectors from travel to grocery. Key takeaways Value-seeking is now mainstream : 4 in 10 U.S. billion annually per grocery chain.

Consumer 40

Consumer Branding Intent Revenue Management 40

Hotel Business

JANUARY 23, 2023

A new report by World Travel & Tourism Council (WTTC) and Trip.com Group, together with Deloitte, reveals a heightened appetite for sustainable tourism among consumers, with 69% of travelers actively seeking sustainable travel options. tourists leading the list as big spenders.

Consumer 120

Consumer Travel Tourism Sales 120

Anthony Cole Training

JUNE 7, 2024

In this high interest rate environment, consumers are moving excess amounts from checking accounts to higher yielding CDs and alternative products. BAI’s forecast for financial services organizations’ deposit growth in the year ahead is negative, with a forecasted 2.4% This presents problems and opportunities for every bank.

Forecasting 316

Forecasting Consumer Services Business 316

Lodging

JUNE 26, 2023

Echelon aims to leverage consumer insights and preferences to deliver best-in-class service while creating guest loyalty, in turn, allowing for the highest-possible margins for owners.

Real Estate 264

Real Estate Consumer Hospitality Management Hotels 264

Hotel Management

JUNE 17, 2025

Outsourcing valet services frees hotels from operational stress, enhances guest experience, reduces claims, and unlocks commercial opportunities, supporting premium pricing and increased occupancy through seamless, professional, and a trusted service delivery by experts. Q: Tell us about the services you offer hotels.

Services 130

Services Operations Management Hiring 130

Hotel Management

MARCH 7, 2024

“Despite ongoing macro-economic and geopolitical challenges, 2024 looks set to be a strong year for European travel as consumers prioritise it above other forms of discretionary spend,” said Accor Premium, Midscale and Economy, CEO for Europe and North Africa, Patrick Mendes. Consumer focus on wellness is here to stay.

Consumer 130

Consumer Travel Accommodation Business 130

MediaBoom

FEBRUARY 23, 2024

These consumers seek out exclusivity, sophistication, and prestige in the products and services they choose to indulge in. We will explore the ways to identify and engage luxury consumers, with a specific focus on affluent customers who are seeking high-end products and experiences.

Consumer 98

Consumer Branding Market Research Market 98

Hotel Management

DECEMBER 17, 2024

Elsewhere, in Europe, Adina Serviced Apartment Vienna built in 2019 by UBM and sold to Corestate achieved the German Sustainable Building Councils highest certification possible. The post Quincy Melbourne achieves sustainability milestone in road to net zero appeared first on Hotel Management.

General Manager 246

General Manager Operations Management Construction 246

Hotel Management

DECEMBER 18, 2024

As an owner-operator group, we leverage our expertise in operations and development to integrate purposeful sustainability into our hotels, resorts, and serviced suites.

Hotels 130

Hotels Tourism Consumer Operations 130

Hospitality Tech

JUNE 11, 2025

For hotel staff, the combined power of IRIS’s intuitive mobile ordering and the Alliants Experience Platform - including its Concierge and Messaging modules - streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes. A Demo of VAIA can be viewed here.

Services 52

Services Hospitality Upsell Operations 52

Social Hospitality

SEPTEMBER 20, 2023

Marketing is an intricate dance between businesses and consumers, where success often hinges on understanding and influencing human behavior. Understanding Consumer Behavior The cornerstone of effective marketing lies in comprehending consumer behavior. Leveraging influencer marketing can be a highly effective strategy.

Market 214

Market Marketing Consumer Market Research 214

Hotel Speak

DECEMBER 9, 2024

Creating one consolidated platform to analyse performance metrics and manage reservations allows you to tweak your services in real time to enhance a guests stay. With the ability to capture customer data in real time, POS integrations reinforce your CRM system, allowing for on-demand reporting of consumer behaviour and spending trends.

Services 105

Services Target Marketing Sales Management 105

Hotel Speak

NOVEMBER 25, 2024

In the last five years, there has been an unprecedented rush to new technologies in hospitality such as AI integration and fully automated customer service but often this overlooks if that is what guests want. A PMS should aim to maximise efficiency without complicating operations, streamlining tasks so everything runs smoothly and reliably.

Hospitality 104

Hospitality Consumer Hotels Services 104

Hospitality Tech

JUNE 16, 2025

Energy efficiency without compromise Continuing PPDS’ relentless focus on delivering energy conscious solutions for the industry, and supporting customers with their sustainability goals, the Philips Unite LED 6000 Series All In One includes the company’s ultra-low standby mode, consuming less than 0.5

Services 52

Services Ancillary Revenue Hotels Revenue 52

STAAH

MARCH 3, 2025

Manual rate updates time consuming and error-ridden Before STAAH , Grand Sunshine Resort had significant day-to-day challenges in managing room rates, availability and guest reviews. Not only was this time-consuming, but it also increased the risk of errors and inconsistencies across booking platforms.

Revenue Management 96

Revenue Management Revenue Consumer Resorts 96

Hotel Business

FEBRUARY 26, 2025

The food service industry is on the brink of a transformation, and at the forefront of this change is Kitchenless, a Swiss-American company that has developed a groundbreaking, kitchen-free food service solution. As zkan highlights, Hotels can now offer food service 24/7, without the need for a full-time kitchen staff.

Dining 96

Dining Hotels Services Consumer 96

Hotel Management

JUNE 15, 2023

“As travellers continue to seek out refreshing experiences in new cities, our growing presence in the country will enable us to warmly welcome our guests with our iconic “Count on Me” service culture,” he said.

Resorts 246

Resorts Consumer Dining Branding 246

STAAH

JUNE 22, 2025

Managing 60+ alpine chalets was challenging until Chalets 1066 found a smarter way to streamline bookings with STAAH Nestled in the picturesque Alpine village of Les Gets, France, Chalets 1066 is a self-catered chalet and apartment rental business with a reputation for comfort, quality, and personalized service.

OTA 97

OTA Revenue Overbooking Revenue Management 97

AskSuite

MARCH 11, 2024

How can you provide the best customer service in hotels during pre-stay ? As you can see, your hotel customer service is crucial to converting these online visitors into guests. Many articles talk about the customer service during stay, but what about the assistance provided before booking ?

Services 98

Services Hotels Sales Revenue 98

Social Hospitality

JUNE 11, 2025

When clients join in to provide a real product or service, selling and gaining leads becomes easier. Roughly three-quarters of consumers believe that suggestions from others positively affect what they decide to buy, and most also believe suggestions from people they know.

Market 130

Market Marketing Consumer Business 130

Hotel Management

APRIL 23, 2025

With sky-high consumer expectations around food and beverage, it has never been more important for hotels to invest in bars and restaurants that can lure both locals and travellers all year round. Refurbishments will also be a hot topic, with Shape presenting a Masterclass on the subject.

Hospitality 130

Hospitality Management Services Construction 130

Hotel Management

MAY 29, 2025

The retail mindset was reinforced by Nicole Venter, Stakeholder Engagement Manager at Service and Creative Skills Australia (SaCSA), who presented powerful insights into evolving consumer expectations and major retail category trends.

Revenue Management 130

Revenue Management Revenue Management Retail 130

Hotel Designs

OCTOBER 31, 2024

Image credit: Hamilton Litestat Today’s consumers are savvier and more discerning than ever, demanding products that seamlessly blend cutting-edge technology, elegant design, and environmental responsibility. Its advanced services include UV, fibre etching, laser engraving, and traditional hard engraving all executed at its Bristol facility.

Consumer 103

Consumer Services Branding Business 103

Hotel Business

MAY 2, 2025

These businesses must show the maximum total lodging price reflecting all mandatory charges in a way that is easily noticeable and understandable to an ordinary consumer. However, the maximum total price must be more prominent than any other pricing information so that consumers are not confused about the bottom line. Jennifer M.

Consumer 59

Consumer Motels Business Resorts 59

Hotel Business

NOVEMBER 1, 2024

As business demand in the area continues to grow, we wanted to ensure that guests were met with the highest degree of service and technology that created a holistic travel experience meeting their every need,” said Bryan Postema, COO, DHM. The hotel also includes The Dive Bar and more than 8,200 sq. of meeting space across 10 event rooms. “As

Real Estate 105

Real Estate Hospitality Management Consumer Hospitality 105

Hospitality Tech

JUNE 5, 2025

6/5/2025 One Bad Click Could Cost You the Booking Conviva’s 2025 State of Digital Experience Report highlights how widespread poor digital experiences are driving significant consumer frustration and revenue loss across industries. In hospitality, 41% of consumers say a great booking experience makes them more forgiving of bad reviews.

Consumer 52

Consumer Retail Travel Branding 52

Social Hospitality

NOVEMBER 30, 2022

Storytelling can be challenging, especially for a brand trying to connect with individuals, but these techniques can help you on your way to becoming a master storyteller: Provide solutions rather than products or services. Find the human side to your product or service. Provide solutions rather than products or services.

Marketing 162

Marketing Market Consumer Services 162

Hospitality Tech

JUNE 18, 2025

Dan Mitchell, SVP Platform Strategy, Digital Wave Technology 6/18/2025 The “in the moment” nature of the travel, hotel, and hospitality industry is all about customer service: taking care of consumers through attentive agents and staff and personalized, meaningful digital experiences.

Business 75

Business Hospitality Services Retail 75

Hotel Management

FEBRUARY 25, 2025

Hyper-Personalised Guest Experiences: Advancements in artificial intelligence (AI) and data analytics are enabling hotels to offer highly personalised services. Mobile check-ins, digital keys, and AI-powered concierge services are becoming standard, providing guests with seamless and contactless experiences.

Events 130

Events Occupancy Travel Operations 130

SiteMinder

JUNE 22, 2025

“We certainly felt the impact, especially going into March,” says Christopher Ellison, Vice President of Revenue at Brittain Resorts and Hotels, a full-service hospitality management company based in the Southeast region. Much of this is being buoyed by a continuation of consumer prioritisation of travel.” Enter: ancillary services.

Revenue 59

Revenue Consumer Revenue Management Hotels 59

Hospitality Tech

JUNE 5, 2025

A year ago, Accenture’s Consumer Pulse Survey found that travelers felt booking a hotel was harder than buying a car and that choosing a flight was almost as hard as choosing a mortgage. 57% of travelers seek an AI assistant that can work across multiple brands and services to autonomously solve for their needs. Travelers are 1.3x

Travel 52

Travel Consumer Retail Branding 52

Hotel Speak

JANUARY 28, 2025

Hoteliers face so much pressure to deliver exceptional service while streamlining operations. This fragmented approach results in siloed data, time-consuming manual tasks, and an increased risk of errors. These platforms empower hoteliers to deliver exceptional service, improve efficiency, and achieve sustainable growth.

Management 93

Management Hospitality Revenue Management Revenue 93

Hospitality Tech

JUNE 5, 2025

An original equipment manufacturer for the hospitality industry’s top hotels, consumer digital signage, and airline seatback video players, Enseo became a full-service hospitality integrator in 2013, delivering brand customization. For more information, visit www.enseo.com. For more information, visit www.enseo.com.

Consumer 52

Consumer Retail Travel Branding 52

Hotel Business

JUNE 12, 2025

The financial health of hospitality assets, particularly in the Northeast and Central regions are improving, driven by leisure travel and the return of conferences and events, according to the 2025 Hospitality Outlook released by diversified professional services and investment management company Colliers. From April 2024 to March 2025, U.S.

Real Estate 69

Real Estate Occupancy Construction Travel 69