eZee Absolute

FEBRUARY 12, 2025

Hotels that created Coldplay-themed packages with perks like late check-outs, free breakfast, or shuttle services to the venue saw a surge in direct bookings. If youre still relying heavily on OTAs, now is the time to push direct bookings with exclusive deals. The same strategy can be applied to Ed Sheerans tour.

Revenue 52

Revenue Cancellation Overbooking Revenue Management 52

Hotelogix

OCTOBER 1, 2024

The travel industry has undergone many changes in recent years, and one area that’s constantly evolving is the world of Online Travel Agencies (OTAs). As we step into 2024, it’s clear that OTAs are not slowing down regarding innovation. Let’s dive into the top trends shaping the OTA landscape in 2024. 

OTA 52

OTA Travel Cancellation Services 52

Little Hotelier

AUGUST 1, 2024

Can hosts cancel a booking on Booking.com? Yes, as a host you can cancel a booking on Booking.com – but only when certain issues arise, such as no-shows, payment issues, double bookings or if a guest asks you to. As a host you probably know that Booking.com makes it simple for the guest to cancel.

Cancellation 52

Cancellation OTA Management Revenue 52

STAAH

MARCH 3, 2024

The vibrant city hotel’s revenue strategy, driven by STAAH’s OTA connections, resulted in a remarkable 300% year-on-year increase in direct bookings since the transition. However, IDEAS was struggling to achieve this with constant connection issues with multiple online travel agents ( OTAs ).

OTA 109

OTA Online Sales Cancellation Services 109

STAAH

JUNE 7, 2023

Find out more here Cancel Booking feature (enhancement) When cancelling bookings via STAAH MAX extranet, it will now display booking cancellation policy. So the property can see the policy before cancelling. New OTA Integration Online platform offering Hourly Hotels, Homestays, Service Apartments along with F&B.

Cancellation 98

Cancellation OTA Marketing Market 98

Hotelogix

OCTOBER 3, 2024

In today's digital world, Online Travel Agencies (OTAs) like Booking.com and Expedia have become essential for hotels looking to reach a larger audience and increase bookings. OTAs offer unmatched exposure, but with so many hotels listed, it can be challenging to stand out. Why OTAs Matter for Hotels? 

OTA 52

OTA Marketing Market Hotels 52

Hotelogix

SEPTEMBER 17, 2024

One of the best ways to do that is by listing your property on Online Travel Agencies (OTAs). However, not all OTAs are the same, and choosing the right one can make a big difference in your hotel's success. What is an Online Travel Agency (OTA)? Make sure the OTA you choose reaches the audience you're targeting.

OTA 52

OTA Travel Hotels Services 52

Cloudbeds

AUGUST 21, 2023

Sometimes overbooking happens simply because a guest doesn’t check out when they are scheduled to leave or if a room becomes “out of service” due to an unexpected maintenance issue. Additionally, you may distribute your hotel rooms across multiple third-party channels such as OTAs , GDS providers , or meta-search providers.

Overbooking 98

Overbooking Cancellation Occupancy OTA 98

Cloudbeds

NOVEMBER 15, 2024

This creates a more collaborative environment between departments that traditionally have separate goals, such as revenue managers and guest services or marketing and operations teams. Decision intelligence unifies the full range of pricing decision-making through both OTAs and direct bookings.

Upsell 105

Upsell Occupancy Revenue Management Revenue 105

STAAH

JUNE 6, 2023

If you are a smart hotelier or any type of accommodation provider, you would not want to miss the chance of converting your website visitors from an OTA (or any other source) and bag the commission-free direct bookings. You can easily set up your booking cancellation policy on STAAH Booking Engine.

Cancellation 97

Cancellation OTA Global Distribution System Revenue 97

AskSuite

MAY 22, 2025

Its a strategic asset for hotels seeking to scale personalized service and optimize commercial performance. Download our latest Annual Report on Customer Service and AI , powered by our database. Artificial intelligence is no longer just a buzzword. billion by 2026.

Hospitality 52

Hospitality Scale Sales Travel 52

Hotel Speak

MAY 14, 2025

Benefits: Optimized Staffing: Align workforce schedules with anticipated demand to ensure efficient service delivery. Guest Segmentation and Personalization Understanding the diverse needs and preferences of guests enables hotels to offer tailored services. Preferences : Room type, amenities, services used.

Management 50

Management Forecasting Occupancy Services 50

STAAH

MAY 16, 2023

Guests can be segmented by volume (booking more rooms at once), attributes (those wanting a sea view room vs a garden view), service offering, time of purchase, time used, or more. For instance, corporate clients may spend more on services within the hotel and get more volume of bookings throughout the year.

Revenue Management 98

Revenue Management Occupancy Upsell Revenue 98

Hotel Management

MAY 22, 2024

But if you break it down in terms of the players – OTAs, travel agencies, hotel websites and other players – all of them will be growing at a rate of somewhere between 6-10%. OTAs at the higher end of the range, 10%; hotels’ own websites, somewhere in the 8% range, but a really robust rate of growth.

Travel 130

Travel OTA Marketing Market 130

Hotelogix

APRIL 4, 2025

Use location-based services: Enable location services on your travel apps to snag last-minute deals in your area. The OTA Balancing Act Online Travel Agencies (OTAs) can be your best friend or your worst enemy. Leverage price matching: Found a better deal on an OTA? No more juggling between OTAs and hotel websites!

Travel 52

Travel OTA Hotels Management 52

SiteMinder

NOVEMBER 6, 2023

The platform works in a similar way to OTAs like Booking.com and Expedia , making money by charging an Airbnb commission on the reservations it facilitates. It sees the Airbnb service fee split between the host and the guest. Airbnb will take a cut of the cleaning fee based on the Airbnb service fee. What are Airbnb fees?

Cancellation 59

Cancellation Services Hotels Accommodation 59

Social Tables

JANUARY 14, 2022

Many hospitality conferences and conventions were virtual or hybrid events , while others were forced to cancel altogether. 2021 also brought about many exciting developments in hospitality technology, digital marketing, hotel services, and changes in travel trends. The Forum will take place at The Hythe. . HD Expo + Conference.

Hospitality 158

Hospitality Events Tourism Business 158

Hotelogix

SEPTEMBER 16, 2024

Whether managing a big hotel chain or a small boutique property, working with OTAs helps you reach more travelers and fill more rooms.    This blog will explain OTAs, how they work, and why they're essential for hotels. OTAs offer a platform where people can compare hotels, check prices, and book their stay instantly.

OTA 52

OTA Travel Cancellation Marketing 52

SiteMinder

SEPTEMBER 7, 2023

Hotel fees encompass a range of extra charges guests may pay for amenities and services. Parking fees Whether it’s self-parking or valet service, parking fees provide secure and convenient options for guests who arrive with their own vehicles. These fees can be tiered based on the level of service offered.

Revenue 105

Revenue Hotels Services Cancellation 105

SiteMinder

JULY 13, 2024

That said, one has to ask: why are so many hotels’ margins still being eroded away by OTAs ? The growth of metasearch OTAs often outperform individual hotels in metasearch positioning and cost-per-click (CPC) performance. Some OTAs still use cached pricing.

Revenue Management 98

Revenue Management Revenue Management OTA 98

Little Hotelier

NOVEMBER 18, 2024

This could be due to a billing error, suspected fraud or simply dissatisfaction with service the hotel provided. These occur when the payment was originally processed by a third party, such as an online travel agency (OTA) or a booking platform. The credit card company then investigates the claim.

Cancellation 52

Cancellation Hotels Services OTA 52

Cloudbeds

NOVEMBER 8, 2023

Ancillary services. Charges like parking, room service, tours, or rentals are often settled separately at different points in time. OTAs have their own payment processes and policies, which must be managed on a per-channel basis, something that “adds complexity to the payment ecosystem.” Cancellations and refunds.

Management 98

Management Cancellation Operations Hotels 98

Little Hotelier

JUNE 5, 2023

These fees are designed to cover the operational costs of the platform and provide services such as customer support, secure payment processing, and the development of new features. Airbnb charges hosts a service fee for each booking. They primarily consist of two categories: service fees and taxes.

Cancellation 52

Cancellation Revenue OTA Services 52

SiteMinder

JUNE 24, 2024

Learn more Booking.com fees for hosts and hotel owners Like many OTAs, Booking.com charges some fees to hosts and hotel owners, and some to guests. Cleaning fee For properties that offer additional cleaning services, a cleaning fee might be charged. There are some scenarios in which Booking.com won’t charge a cancellation fee.

Cancellation 52

Cancellation Overbooking Revenue OTA 52

SiteMinder

JUNE 11, 2024

With four locations in the heart of the city, Brady Hotels is characterised by its genuine service and authenticity. We have embraced technology to enhance our guests’ experience, offering pre-arrival welcome emails, online check-in and express check-out services.

Global Distribution System 98

Global Distribution System Revenue Hotels Cancellation 98

Cloudbeds

JULY 15, 2023

These sites may vary to include online travel agencies (OTAs) such as Booking.com , Expedia, Tripadvisor, or Agoda; travel metasearch engines such as Google, Kayak, and Trivago; GDSs such as Amadeus and Sabre; bed banks such as Hotelbeds, or online marketplaces such as Airbnb, Vrbo (former HomeAway), etc. The same happens with a cancellation.

Management 76

Management OTA Cancellation Overbooking 76

Hotel Business

DECEMBER 21, 2022

Other key observations from the Portrait of American Travelers “Winter Edition”: Three quarters of active leisure travelers consult at least one online travel agency (OTA) on a regular basis when researching their travel.

OTA 64

OTA Travel Cancellation Intent 64

Hospitality Tech

JUNE 5, 2025

55% abandon purchases, 50% switch brands, and 39% cancel subscriptions when confronted with digital issues. Even small increases in poor experiences lead to major drops in engagement—a rise from 1% to 2% bad interactions reduces user time on a service by 42%. What This Means for IT Leaders: 1. Travelers are 1.3x as engaged, and 1.7x

Consumer 52

Consumer Retail Travel Branding 52

Cloudbeds

FEBRUARY 28, 2024

These channels may include the hotel’s website booking engine, online travel agencies (OTAs), the global distribution system (GDS), wholesalers, and metasearch sites. When travelers book on your website, you can upsell them to premium rooms and cross-sell onsite services and add-ons like breakfast, dining, spa, and recreation.

Revenue Management 98

Revenue Management Hotels Revenue Operations 98

eZee Absolute

JANUARY 13, 2023

In today’s digital world, users always scrutinize every service and product they are likely to purchase. They surf through the internet, various hotel websites, and OTA platforms to find a perfect stay at an affordable price. Handle cancellations like a pro. Handle cancellations like a pro. Keep your audience engaged.

Cancellation 98

Cancellation Hotels Management Business 98

eZee Absolute

SEPTEMBER 26, 2024

It’s when a guest books a room but simply doesn’t turn up without canceling. You’ve got the solo traveler who forgets about the booking, the big group that cancels last minute, and then there’s the mysterious disappearance act – no clue why they didn’t show up. There are a few different types of no-shows.

Cancellation 52

Cancellation Hotels Revenue OTA 52

Cloudbeds

JANUARY 10, 2025

And yet, many hotels overlook metasearch in their digital marketing strategy , missing out on opportunities to reach a broader segment of travelers, compete for business with online travel agencies (OTAs), and drive direct bookings. Much like with OTAs, the search results then display a list of available hotels and rates in the destination.

Cost Per Click 52

Cost Per Click Marketing Market OTA 52

Hotelogix

APRIL 18, 2024

A common trend with novice hotels and hoteliers is to sign up with as many OTAs - Online Travel Agents (like booking.com , Expedia, etc) as possible. This is a fine strategy to start at, however, the problem is managing the hotel on all these OTAs. We used it to automate this rigmarole of updating inventories on OTAs.

OTA 52

OTA Overbooking Cancellation Business 52

Hospitality Tech

JUNE 5, 2025

57% of travelers seek an AI assistant that can work across multiple brands and services to autonomously solve for their needs. 55% abandon purchases, 50% switch brands, and 39% cancel subscriptions when confronted with digital issues. More than nine in 10 (93%) active users have or would use gen AI to help support purchasing decisions.

Travel 52

Travel Consumer Retail Branding 52

Hospitality Tech

JUNE 9, 2025

It enables schedule and rule enforcement, over-the-air (OTA) firmware and setting updates, notifications, as well as analytics and reporting for smarter energy management. Ability to leverage occupancy information through the property management system (PMS) and can optionally be expanded to deliver additional services.

Operations 52

Operations Management Consumer Branding 52

TravelNet

DECEMBER 5, 2022

Introduction Hopper is an award winning OTA with over 80M captive users in North America and was the most downloaded travel app in 2021. Hopper is an award winning OTA with over 80M captive users in North America and was the most downloaded travel app in 2021. How can Track customers best make use of your services?

OTA 52

OTA Cancellation Management Travel 52

Hospitality Tech

JUNE 5, 2025

An original equipment manufacturer for the hospitality industry’s top hotels, consumer digital signage, and airline seatback video players, Enseo became a full-service hospitality integrator in 2013, delivering brand customization. 55% abandon purchases, 50% switch brands, and 39% cancel subscriptions when confronted with digital issues.

Consumer 52

Consumer Retail Travel Branding 52