This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Skift Take: IHG has petitioned to cancel Marriott's newest trademark, City Express by Marriott. IHG feels the name is just a little too close for comfort to its own popular hotel brand, Holiday Inn Express? Sean O'Neill Read the Complete Story On Skift
What is a hotel cancellation policy? A hotel cancellation policy outlines the terms under which a guest can cancel their booking without incurring a penalty, as well as those scenarios where there will be a fee associated with a cancellation.
Flexible Cancellation Policies : In an unpredictable world, flexibility matters. Custom Branding : Your booking experience should look and feel just like the rest of your website. Why STAAH SwiftBook Stands Out STAAH SwiftBook is built to convert, it is fast, flexible, and fully tailored to your brand.
Consider partnering with renowned bedding brands to further improve your guest’s sleep experience. Create a “Do Not Disturb” Haven: Introduce “Do Not Disturb” packages that include amenities like aromatherapy diffusers, noise-canceling headphones, and blackout curtains to ensure ultimate tranquility.
Inspiration The Evelyn Hotel recovers lost bookings with this cancelation recovery campaign Subject line: We're sorry you couldn't make it! Sent: Recurring Brand: The Evelyn Hotel Category: Inspiration Hotel location: New York City, New York (NAM) Our thoughts: The Evelyn Hotel won back more than 350 room nights [.]
With technology and personalised insurance products, this collaboration simplifies the hotelier’s role in managing bookings and cancellations while giving guests more flexibility and peace of mind. Once integrated, BeSafe handles the bulk of insurance and cancellation processes, from booking insurance to processing refunds.
With 252 guestrooms, it will be the brand’s second hotel in South Carolina and the seventh across the Carolinas. Drury Hotels ‘ newest property, Drury Plaza Hotel North Charleston, is now under construction. The hotel will include 3,600 sq.
By deploying this strategy a hotel is insuring itself against possible cancellations by having secured guests who can fill cancelled bookings. Data must be used to inform how many no-shows or cancellations to expect so you can overbook by that much. 2) Use multiple data sources. 6) Train your staff to manage overbookings.
Find out more here Cancel Booking feature (enhancement) When cancelling bookings via STAAH MAX extranet, it will now display booking cancellation policy. So the property can see the policy before cancelling. This applies to the Stayview and Bookings module. Policy displayed for direct bookings only.
Establish Your Property’s Brand. Plus, a well-branded property can drive guests back to your website for direct booking. In contrast, Vrbo’s are based on the number of accepted bookings, host cancellations, conversion rate, and review score. Cancellations—yours and theirs.
According to Expedia Group, packages often increase booking lead time, reduce cancellation rates, and boost total spend per guest by up to 30%. They’re about creating experiences that feel personal, seamless, and valuable—while growing your revenue and brand loyalty in the process.
This includes your cancellation and booking policies, attractive images, social proof (online reviews) and bold call-to-actions to your booking engine 3) Ensure Your Website is Mobile Friendly Today the majority of travellers book hotels on the go, using their mobile phones. Your policies on this subject should be easily accessible.
In the last few years, many in-person meetings, events and conventions worldwide were canceled or postponed. It also has 22 open and operating hotels that either are or will be undergoing a renovation or brand conversion. Additionally, 28 hotels/47,126 rooms are currently in the renovation and brand conversion pipeline.
Advice: Booking directly can lead to better upgrades, room selection, and smoother customer service for cancellations or problems. Question brand consistency: Many chain hotels operate as franchises that vary widely in quality. Advice: Dont assume consistency just because of a brand name; check each property individually.
In a way, Hotelogix enables the management of a hotel group with various service levels to leverage modern technology to implement uniform brand standards across all properties. Hotelogix offers great scalability, allowing hotels to quickly adapt their IT resources as their business grows.
For example, payment may be required before a free cancellation deadline. Cancellation & payment failure: If payment isnât completed by the due date, Airbnb cancels the booking. Hosts still receive payouts based on their cancellation policies.
Brands use this disruptive and unconventional approach to grab peoples’ attention and stand out amongst competitors. While some brands find success with this approach, others have faced consequences. Unhinged marketing is a strategy where brands do bold and unconventional things to grab attention.
You are a few weeks into the brand new year. When I feel I am obsessing on something negative, I say CANCEL out loud. I just smile and say “I was just cancelling a negative thought” and always get a smile. You wrote out your goals and got all excited about your 2014 plan. I want to know. What is different about 2014?
A homegrown brand that is competing with global entities, the Sayaji group has been winning guests over with its world-class amenities and services. STAAH’s smart features are well supported by in-depth insights and analytics that make decision-making a breeze.
With a simple search, millions of travelers can be connected to their choice of brands and experiences. The reasons to focus on guest experience are clear: better guest experiences lead to higher rates of re-booking, greater brand loyalty and better reviews, which lead to additional bookings.
Properties can tap into this increase in demand and secure revenue by offering targeted discounts to international travellers who tend to book earlier and cancel less. Nearly 70% of early summer searches on our platform are for international stays.
Ihsain Chahim from BDC noted a key shift: “We’re seeing 40 per cent of Canadians cancel plans to travel to the U.S. He shared that recent global study from Reputation Lab shows that Canada tied for first place with Switzerland as the most reliable brand, up from fourth place last year. this summer.
What to include in an accommodation invoice Hotel invoices should include the following information: Hotel details Guest details Stay details An itemised list of charges Payments and adjustments Subtotal, tax and gross total Payment terms Customising invoices for brand identity Invoices offer an excellent opportunity to display your hotel brand.
55% abandon purchases, 50% switch brands, and 39% cancel subscriptions when confronted with digital issues. IT Silence Doesnât Mean Success Many digital failures donât trigger complaints but still cause guests to abandon their plans or switch brands. Brands can no longer treat gen AI users as early adopters.
When refusing customers becomes inevitable due to overbooking, it leads to poor customer experience and a negative brand image. However, in cases of last-minute cancellations, your profit is badly impacted. Hotels deliberately do this as a safety measure to avoid losses in case of any last-minute cancellations or no-shows.
The booking engine was an plug and use that was easily customizable to fit the IDEAS brand. These features come together seamlessly to drive conversions.
It provides 24/7, multilingual support across major communication channels like WhatsApp , website chat, and social mediaalways aligned with the hotels tone of voice and brand positioning. From frictionless communication to relevant offers and faster bookings, AI sets brands apart and fosters stronger guest loyalty.
LivAway Suites , a premium economy extended-stay hotel brand, has broken ground on two more properties, located in Richland, WA and Missoula, MT. These are the third and fourth groundbreakings so far this year in the brand’s portfolio. Both locations are expected to open in 2024.
Bed bug-related legal issues have become increasingly common in recent years, with scandalous headlines affecting almost every major brand. Hotels may have no other choice than to delay or cancel plans to renovate rooms, upgrade amenities or hire more staff while paying thousands for legal representation.
Branded mobile apps and smart-room tablets allow property staff to digitally update all dining menus , onsite event schedules and compendiums, thus eliminating the need for daily print-outs. Not only does this put the guest in the driver’s seat of their own entertainment, but it allows hotels to cancel costly cable bills.
This also helps foster brand loyalty. A smart booking engine such as SwiftBook can help you make optimised decisions via dynamic pricing as well as offer discounts, loyalty programmes, free amenities or flexible cancellation policies for guests who book directly.
What’s significantly different from 2018-19 is the reliance on brand,” says Kamal. One of the rising innovations taking off in hotel revenue management is the growing sophistication of overbooking controls, which provides hotels control over excess bookings and cancellations to fly as close as possible to 100 percent occupancy consistently.
Brands can no longer treat gen AI users as early adopters. 86% of travelers now want to shape their own experiences, with 93% of active gen AI saying this is important to the personal connection they feel with the brand. 42% would switch to a brand that could proactively suggest solutions to improve their experience in real-time.
Many event planning conferences were canceled or postponed, and most of those that weren’t took place virtually. While 2021 may still look a little different than normal, expect to see many conferences back and ready to help industry professionals navigate the massive changes in the way they do business.
For the past two-and-a-half decades, Enseo has been a leading hospitality technology provider, consistently pioneering entertainment variety, promoting hotel branding on the screen, and connecting other in-room technologies for a more seamless experience. Hotel leaders should not rely solely on feedback forms or review sites.
With more than 25 years of experience leading high-performing teams and driving strategic initiatives, Secor will play a key role in accelerating the brands growth, enhancing franchisee success, and continuing to streamline system-wide operations. Secor plans to further strengthen Taco Johns "people first" culture. As the Dothan, Ala.-based
Once they hit “search”, Expedia spits out a long list of available listings, along with details about pricing, ratings, amenities, cancellation policies, and so on. Most of it depends on the size of your hotel and whether you’re considered a “big brand” or not. It’s vital to get your cancellation policies right for your hotel.
Closed captioning for main stage presentations: Real-time subtitles and captions will be available on-screen during main stage event and conference presentations.
The bottom line is that hotels can lose millions of dollars in revenue due to abandonment, especially when you also consider that guests may book a room before delaying payment, and then cancelling altogether. 5 tips from The Hotels Network 6. Watch a demo to see how it works.
With more than 25 years of experience leading high-performing teams and driving strategic initiatives, Secor will play a key role in accelerating the brands growth, enhancing franchisee success, and continuing to streamline system-wide operations. Secor plans to further strengthen Taco Johns "people first" culture. As the Dothan, Ala.-based
USALI provides common accounting standards, including departmental structures, revenue recognition methods, and cost allocation, from ordinary expenses such as air filters to more peculiar ones like disposable bathing suits, between properties, regardless of size, brand, or location. This misalignment creates friction.
Increased bidding on key search terms, including ‘brand searches’ that identify particular hotels, has sparked a sudden increase in cost-per-click, with Google Ads rising 62.5% In fact, the extra investment driving this change is making itself felt in other ways too. from $0.16 to $0.48 (up 128.6%).
Some hoteliers love using this strategy to boost their revenue and protect their property from losing out due to last-minute cancellations. Many hotels do this deliberately to offset last-minute cancellations or no-shows and avoid losing revenue and occupancy. Check your data to see how many cancellations and no-shows you can expect.
It’s an opportunity to create a memorable first impression; one that leads to increased guest satisfaction, brand loyalty, and more hotel bookings in the future. They form a record that can be accessed by both you and your guests, which can bring clarity to reservation changes, cancellations or modifications.
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content