Hospitality Net

MARCH 11, 2024

Thanks to Wifirst’s "Wifi as a Service" business model, neasyHotel was provided with a tailor-made solution ensuring great WiFi is available while remaining within budget.

Services 198

Services Business 198

Hospitality Net

FEBRUARY 2, 2024

The Indoor service robot stands in front of the elevator.the arm mounted on the top of the robot unfolds and the elevator button is pressed.then there is also a knock at the door.

Services 214

Services Hotels 214

Hospitality Net

APRIL 17, 2024

Artificial intelligence is revolutionizing not only traditional sectors but also reshaping the very essence of hospitality and service industries.

Services 167

Services Hospitality 167

Hospitality Net

DECEMBER 26, 2023

serviced apartments offer full flexibility over long or short term visits with all the comfort and practicality you expect to find in a home. If you’re planning a holiday, business trip, or weekend away, you’ll want to find the perfect location.

Services 191

Services Business 191

Hospitality Net

FEBRUARY 28, 2024

Radisson Hotel Group announces the signing of its first Radisson Hotel & Serviced Apartments Glasgow. Located in Glasgow city centre, and with a target opening date of 2027, it will be the first serviced apartment offering for the Group in the UK.

Services 191

Services Hotels 191

Hospitality Net

SEPTEMBER 6, 2023

I was asked the same question three times in the last week: What is the biggest opportunity in customer service? If you had asked me this question a month ago – or asked it a month from now – there could be a different answer. But today’s answer is not just timely, but also timeless. And the answer is:

Services 216

Services 216

Hospitality Net

SEPTEMBER 22, 2023

Momentus Hotels & Resorts ("Momentus"), a subsidiary of Chip Eng Seng Group today announced its expansion into apartment-style accommodations with the launch of Momentus Serviced Residences Novena.

Services 201

Services Resorts Accommodation Closing 201

Hospitality Net

JANUARY 10, 2024

I’m always looking for good customer service stories that teach or remind us about creating an amazing customer experience. I experienced something worth sharing recently, and we can take at least three lessons from it.

Services 185

Services Travel 185

Hospitality Net

MAY 14, 2024

Topaz Services, a distinguished leader in reservation call handling for independent luxury and lifestyle hotels, proudly unveils its latest innovation: Ressie, an AI-powered virtual assistant designed to elevate guest interactions and drive direct bookings.

Services 149

Services Consumer Hotels Hospitality 149

Hospitality Net

DECEMBER 15, 2023

The operations of hotels can differ based on levels of service, brand, size and more. Hotels are large business machines with lots of moving parts, so keeping an eye on every aspect is nearly impossible, including physical crimes that can take place onsite.

Services 167

Services Hotels Operations Branding 167

Hospitality Net

MAY 12, 2024

My friend Sterling Hawkins just wrote a great article about the tension between the leadership of a company and the salesforce. Hawkins reports the president of a Fortune 500 company told him, Tension between the salesforce and leadership is normal. One is always bargaining with the other for more.

Services 179

Services Sales 179

Hospitality Net

JANUARY 31, 2024

Many companies still believe that customer service is what happens when something goes wrong. However, that is only one part of customer service. The bigger picture is that customer service happens throughout a customer’s entire experience while doing business with you.

Services 143

Services Market Marketing Business 143

Hospitality Net

FEBRUARY 9, 2024

I have always been a huge fan of articles written by Alan Young, CEO of Puzzle Partner, but I was super happy to read his most recent article entitled Has the ‘New’ Service Culture Become the ‘No’ Service Culture? in this publication.

Services 173

Services 173

Hospitality Net

JANUARY 24, 2024

The service industry, which is mostly characterized by its fast-paced nature and customer-centric focus, often faces the challenge of maintaining high employee morale. Leaders in the service sector have the unique responsibility of balancing customer satisfaction with employee well-being.

Services 210

Services 210

Hospitality Net

DECEMBER 20, 2023

The service industry, characterized by its direct interaction with customers, is a prominent pillar in today’s economy. From hospitality to retail, healthcare to finance, the quality of service makes or breaks a business.

Services 159

Services Retail Business Hospitality 159

Hospitality Net

JANUARY 4, 2024

I recently wrote two articles in my weekly Forbes column with my top predictions and trends for customer service and customer experience. Happy New Year! What’s 2024 going to be like? I’ve taken five of my favorites from the list to share here in The Shepard Letter. Here are my top predictions for 2024.

Services 199

Services 199

Hospitality Net

DECEMBER 6, 2023

Bolton White Group, a leading hospitality brand in Africa renowned for service excellence, has partnered with hospitality technology leader, IDS Next, using IDS Next’s FortuneNext 7.0 Hotel ERP to provide service excellence.

Services 206

Services Hotels Hospitality Branding 206

Hospitality Net

APRIL 25, 2023

Are companies like Amazon and Apple setting better examples of great customer service than the hospitality industry? There has been a sharp decline in the hospitality industry in basic customer service with more reliance on technology, resulting in impersonal or rote customer interactions.

Services 214

Services General Manager Sales Hospitality 214

Hospitality Net

FEBRUARY 21, 2024

Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share.

Services 153

Services Sales 153

Hospitality Net

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

Services 215

Services Dining Operations Hotels 215

Hospitality Net

FEBRUARY 19, 2024

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful adoption of its GuestCast content streaming solution by The Metric Hotel in Los Angeles, California.

Services 174

Services Hotels Travel Hospitality 174

Hospitality Net

FEBRUARY 21, 2024

In the last several weeks, I’ve been chatting with many people about the hotel industry’s continued decline in guest service.

Services 195

Services Hospitality Management Hotels 195

Hospitality Net

OCTOBER 6, 2023

In the wake of the 2015 Paris accord and a global push for net-zero carbon emissions by 2050, service organizations are at a crossroads. Countries and industries across the globe, including the EU, the US, Japan, and Korea, have committed to significant reductions in CO2 emissions by 2030.

Services 179

Services 179

Hospitality Net

JANUARY 15, 2024

In the early 2000s, select-service and extended-stay hotels operated as more clearly defined sectors, differentiated by their target market and length of stays. However, in recent years, the distinctions between select-service and extended-stay hotels have become increasingly blurred.

Services 137

Services Target Marketing Hotels Market 137

Hospitality Net

NOVEMBER 14, 2023

Today, Hard Rock International in partnership with Steinhauer Properties announced development plans to open the Hard Rock Hotel Long Beach, the first new-build full-service hotel built in Long Beach, California in 30 years and the first new Hard Rock Hotel property in Southern California in almost a decade.

Services 261

Services Construction Hotels 261

Hospitality Net

JUNE 6, 2023

the world’s water, hygiene and infection prevention company that protects people and the resources vital to life, today announced the acquisition of the Brand Operations Services business from Deloitte. Ecolab Inc.,

Services 196

Services Operations Business Branding 196

Hospitality Net

MARCH 18, 2024

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been named to the list of Best Places to Work in 2024 by Business Intelligence Group, an organization dedicated to recognizing true talent and superior performance in the business world.

Services 130

Services Business Hotels Hospitality 130

Hospitality Net

MAY 17, 2023

I like the title of this article, but perhaps a more appropriate title might be: Customer Service Is Like Being Married.

Services 154

Services 154

Hospitality Net

JANUARY 17, 2024

When it comes to customer service and customer experience (CX), there is a difference between perception and reality. This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand.

Services 144

Services Business Management 144

Hospitality Net

APRIL 7, 2024

Artificial intelligence (AI) is at the forefront of hospitality technology heading into 2024, and in looking at specific tasks where it can be deployed, a very lucrative application is in attribute-based shopping (ABS).

Shopping 100

Shopping Revenue Hotels Services 100

Hospitality Net

JUNE 20, 2023

Radisson Hotel & Suites Zurich, the largest hotel in the greater Zurich region with 447 rooms and serviced apartments, has opened its doors to long-stay guests and short-term visitors alike, giving guests an exciting new stay option while staying in Zurich.

Services 173

Services Hotels 173

Hospitality Net

OCTOBER 27, 2023

In the fast-paced and dynamic service industry, leadership plays a crucial role in shaping organizational culture and driving success. Among various leadership styles, servant leadership stands out for its emphasis on empathy, collaboration, and a focus on the well-being of employees and customers alike.

Services 162

Services 162

Hospitality Net

JULY 13, 2023

Australian hospitality chain TFE Hotels last week, unveiled the Adina Serviced Apartments Vienna, featuring 131 rooms. This new venture follows their earlier foray into Vienna with the Adina Apartment Hotel Vienna Belvedere launched in 2021.

Services 164

Services Hospitality Hotels 164

Hospitality Net

JANUARY 4, 2024

In a world where customer expectations are constantly rising, and social media can amplify experiences, service recovery has become an essential art for any company aiming to maintain customer loyalty.

Services 137

Services 137

Hospitality Net

JANUARY 15, 2024

increase for serviced apartments. The final quarter of 2023 painted a rosy picture for the DACH hotel sector, with high demand sending revenues 13.7% higher year-on-year compared to a modest 0.3%

Services 130

Services Revenue Hotels 130

Hospitality Net

APRIL 10, 2023

Percipia, a leading hospitality solutions provider, announces a new telephone system specifically designed for select service and extended-stay hotels. Frequency SE joins its sister products to round off Percipia’s telephony offerings to cater to all of the hospitality market.

Services 159

Services Hotels Hospitality Market 159

Hospitality Net

JULY 19, 2023

Lodging Interactive, an award-winning digital marketing, reputation management, and social media engagement agency exclusively serving the hospitality industry since 2001, is excited to announce the expansion of its flagship product, CoMMingle:Engage, to cater specifically to the restaurant industry.

Services 172

Services Management Digital Marketing Market 172