Skift Blog
JULY 19, 2024
Skift Take: Computer problems are nothing new for airlines and airports, but the scale of Friday's outage is without recent parallel, with Delta and United among those badly affected.
Lodging
JULY 17, 2024
LODGING Editor-in-Chief Dennis Nessler and a trio of hotel executives discuss the increasing role of data in the procurement process and its overall impact. The group also addressed ongoing trends and current conditions within the lodging industry procurement landscape, and offered their projections for the future. The post Data Driven Purchasing appeared first on LODGING Magazine.
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Anthony Cole Training
JULY 19, 2024
The concept of cross-selling tends to evoke skepticism and wariness. Over time, this skepticism has arisen due to some individuals with good intentions although accompanied by undesirable practices. Pushing product is often another term used for cross-selling & up-selling strategies. Let’s explore why this skepticism about cross-selling exists.
Hotel Management
JULY 16, 2024
The time has come to recognise the top performers in the hotel industry across Australia, New Zealand and the South Pacific with entries now open for the 2024 HM Awards for Hotel and Accommodation Excellence, presented by Sealy Posturepedic. The HM Awards return for the 22nd annual event on Friday November 29, 2024 at the Grand Ballroom, ICC Sydney to uncover the best people, properties, departments, brands and chains in the business of accommodation.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Skift Blog
JULY 19, 2024
Skift Take: An IT outage early Friday morning sent the world reeling as it affected banks, healthcare and airlines. The airline industry is currently experiencing thousands of disruptions, and it could take days for carriers to bounce back.
Lodging
JULY 16, 2024
TROY, Michigan—With an average daily rate (ADR) for a U.S. hotel room of $158.45 in May 2024—the second-highest month ever behind $159.01 in October 2023 —virtually every traveler in every hotel price bracket is paying more for a hotel room. According to the J.D. Power 2024 North America Hotel Guest Satisfaction Index (NAGSI) Study, travelers’ perceived value for those higher prices greatly depends on how well the hotel delivers on their expectations.
Hotel Sales Focus brings together the best content for hotel sales and marketing professionals from the widest variety of industry thought leaders.
Hotel Management
JULY 15, 2024
Sydney is set to welcome the arrival of two Crowne Plaza hotels over the next six months following a rebrand of existing properties at Sydney Airport and Macquarie Park. Under the ownership of Frank and Wade Huang of Star Millennium Pty Ltd, Holiday Inn Sydney Airport and Courtyard by Marriott, Sydney-North Ryde will be elevated to IHG’s premium Crowne Plaza brand with independent hotel operator, Trilogy Hotels, appointed to manage the day-to-day operations of both properties under a franchise a
Skift Blog
JULY 16, 2024
Skift Take: Amsterdam is trying to find a balance between being one of the most popular tourist destinations in the world and a city where locals can feel at home.
Lodging
JULY 18, 2024
ST. LOUIS, Missouri—Drury Hotels Company, LLC announced the launch of its Meetings with More program. Tailored to small (fewer than 100 attendees) and mid-sized (100-200 attendees) groups, Meetings with More aims to offer value for events at Drury Hotels. According to The Meeting Planner Survey: 2024 State of the Meetings Industry report by Knowland and ConferenceDirect earlier this year, almost 50 percent of U.S. meetings had 100 attendees or less in 2023, demonstrating the industry’s […]
eHotelier
JULY 14, 2024
AI won’t remove human interaction completely, but it can provide enough support to streamline the workforce and add value to the customers.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Hotel Management
JULY 17, 2024
The StandardX makes its global debut in Melbourne next month with the opening of a Fitzroy hotel on August 8. As the newest brand from Standard International, The StandardX is a celebration of style, art, music and culture. With interiors by Melbourne-based interior design firm Hecker Guthrie, the 125-room hotel takes inspiration from the local “post-punk Little Band scene of yesteryear” to the music venues, street art and cafés of today.
Skift Blog
JULY 18, 2024
Skift Take: The Expedia-Ryanair hotel partnership earlier this year was an early signal that the two big travel companies were on the precipice of settling long-standing differences.
Lodging
JULY 16, 2024
Last month, we saw a powerful example of the American Hotel & Lodging Association’s advocacy influence and reach as we secured an important policy victory that ensures fair treatment for hotels in Hawaii, a major U.S. tourist destination that’s critical to the health of our industry. As our members know, AHLA is constantly monitoring states across the country for policies that discriminate against hotels in favor of short-term rental properties.
eHotelier
JULY 18, 2024
State-of-the-art booking engines for hotels can equip your arsenal with the insights and foresight you need to ensure that your offerings are in line with the expectations of the potential guests.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Hotel Management
JULY 18, 2024
The Sebel Creswick Forest Resort has undergone an extensive refurbishment project to the tune of close to AU$2 million. This comprehensive renovation, under the theme of “Contemporary Country”, began in January and spans 18 two-bedroom villas and external ground works. “We are thrilled with the outcome of this superb makeover. The new décor captures the natural beauty and rich history of the region while ensuring a modern, tranquil, and comfortable stay for all guests,” said Accor Vacation
Skift Blog
JULY 17, 2024
Skift Take: Can IHG's new green effort satisfy both cost-conscious hotel owners and eco-conscious travelers? IHG admits its new program is just a start. It's not pretending to have all the answers, which is refreshingly honest for a major corporation.
Lodging
JULY 15, 2024
The hotel technology landscape, like that of many industries, has changed dramatically in recent years, and for many franchise companies, it represents the most obvious opportunity for differentiation and enhanced guest satisfaction. Cloud-based property management systems, text messaging platforms, and artificial intelligence were just a few of the key trends identified by a host of brand C-level executives who discussed some of their latest technology initiatives with LODGING.
Refine
JULY 15, 2024
With 40% of Americans traveling more in 2024 (1), the hospitality industry has seen a significant surge in demand. This uptick in travel presents a golden opportunity for hotels to increase revenue — but to capitalize, they must differentiate themselves in a crowded market. In this article, you’ll learn how hotels can use technology to offer The post 5 Ways Technology Can Enhance the Guest Experience at Your Hotel appeared first on Revfine.com.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Hotel Management
JULY 18, 2024
It was a night of celebration for the hotel industry on Thursday evening as a crowd of more than 700 gathered for the Accommodation Australia NSW Awards for Excellence at The Fullerton Hotel in Sydney. Among the big winners was Capella Sydney, which took home the award for Metropolitan Deluxe Hotel of the Year and Spicers Sangoma Retreat, which was named Regional Deluxe Hotel of the Year for the second consecutive year.
Skift Blog
JULY 19, 2024
North Korea plans to open its much-talked about Wonsan-Kalma Coastal Tourist Zone in less than a year, with an inauguration set for May 2025.
Lodging
JULY 17, 2024
NORTH FALMOUTH, Massachusetts—Sea Crest Beach Resort unveiled Streetscape, an onsite collection of five culinary experiences inclusive of full- and quick-service options. Streetscape is open year-round. New England dishes and cocktails are available at The Lantern Room, which is open for breakfast, lunch, and dinner. Casual dining options include The Hatch, specializing in fried seafood and summertime fare; Buzzards Bay Pizza Co., including traditional pizzas; and poolside ice cream at Captain S
Hotel Designs
JULY 16, 2024
Hotel Designs Exploring the ‘Porcelain Capital’ with Zhengyin Art Exploring the ‘Porcelain Capital’ with Zhengyin Art Zhengyin Art creates original, elegant artworks, perfectly placed to elevate hotel and public spaces while working in a wide range of mediums from ceramics to hand-forged metal and installations. The studio takes us to Jingdezhen to unravel the possibilities of ceramic in the world of hospitality… Jingdezhen, situated in southeastern China, holds the
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Hotel Management
JULY 16, 2024
The leading hotels, resorts, departments and staff at properties across New Zealand and the South Pacific are set to be recognised on a level not seen before as the HM Awards hosts a satellite event in Auckland for the first time. On the back of increased entries and significant demand, more categories for New Zealand and the South Pacific are being added to the HM Awards program for 2024, alongside an all-new ceremony for the region at Cordis Auckland on Friday, November 1.
Skift Blog
JULY 17, 2024
Skift Take: After leaving Hong Kong in 2022, Shanghai was Virgin Atlantic's final Chinese destination. The development comes amid a broader retreat among some Western carriers.
Lodging
JULY 18, 2024
Last month, GrowthCurve Capital acquired Duetto, a leading provider of revenue management software for the hospitality industry, from affiliates of Warburg Pincus and other shareholders. Partnering with the private equity firm enables Duetto to further accelerate its AI product development, support the launch of new business lines, and expand into new markets.
STAAH
JULY 16, 2024
When it comes to winning over travelers, it’s all about making your mark. Tapping into guest reviews and social media is a smart strategy that can set your property apart and drive direct bookings. This blog explores how accommodation providers can transform reviews into revenue by utilizing social media to drive direct bookings. Why Guest Reviews and Social Media Matter?
Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Hotel Management
JULY 16, 2024
More than a year into a major refurbishment project, Pan Pacific Perth has shared a taster of its redesign following the completion of 390 guest rooms and suites. The project, which commenced in May 2023, is aiming to elevate the hotel to a new standard of understated luxury with comfort and functionality in mind. The interior design is inspired by Western Australia’s diverse landscapes and supported by local partnerships, with drone photography by Tail Winds Aerial Media displayed in the hotel
Skift Blog
JULY 15, 2024
Skift Take: Viator's "Regret Less. Do More." campaign uses data-driven insights and highlights travel planning pitfalls.
Lodging
JULY 18, 2024
WASHINGTON—The volume of U.S. hotel rooms under construction reached its highest level in 16 months, according to CoStar’s latest June 2024 data. U.S. Hotel PipelineJune 2024 Percentage change from June 2023In construction: 157,713 rooms (up 5.5 percent)Final Planning: 266,619 rooms (up 9.8 percent)Planning: 333,827 rooms (up 38.7 percent) “The number of rooms in construction has grown year over year for four consecutive months,” said Isaac Collazo, STR’s VP, analytics.
Hotel Designs
JULY 17, 2024
Hotel Designs Ligne Roset design solutions in Novotel Ligne Roset design solutions in Novotel Ligne Roset Contract has partnered with RF Studio to create innovative designs for Novotel Hotels, emphasizing adaptability, sustainability, and easy renovation… Following an intense worldwide design pitch, Novotel teamed up with four international design teams to introduce the brand’s new vision of modern, 21st century style to the world.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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