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The APAC Revenue Management Summit returned to Melbourne this week under the fitting theme: Simply the Best. Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. The panel explored broader market trends, owner expectations, and revenue management best practices.
Boost hotel profitability in 2025 by tapping into ancillary revenue streams. For hotel operators seeking to boost profitability, ancillary revenue is a key focus in 2025. Here are four key ways you can generate more ancillary revenue in your hotel.
Use revenue tech to your advantage Revenue management systems (RMSs) have evolved to provide smarter segmentation and demand forecasting to tighten levels of granularity. Think TRevPAR over ADR Shifting focus toward optimizing total revenue per available room (TRevPAR) instead of purely occupancy or ADR can unlock performance gains.
The real driver of profit is the number of delegates and attendees who spend on event space, food and beverage, guest rooms, and ancillary services. Growing revenue from meetings and events requires essential collaboration between Marketing, Sales, and Revenue Management : Marketing : Targets and attracts the right audiences and event types.
Todays travellers expect seamless, personalised service – and the Single Guest Itinerary (SGI) delivers. And for hotels, this centralised insight enables tailored offers, dynamic upselling and operational efficiency – all of which translate to greater guest loyalty and increased revenue. The impact is measurable.
What is hotel upselling? Hotel upselling is the practice of encouraging guests to purchase additional services or upgrades during their stay, beyond their initial booking. In this blog, you’ll learn all the tips you need to make upselling a success at your business. Table of contents Why is hotel upselling important?
If there’s a sudden change, for example, an influx of last-minute bookings hits the system, the platform can enable revenue managers to adjust room rates dynamically to maximize revenue. DI can also be more proactive and suggest upsells tailored to guest profiles and booking patterns. Why it’s important for hotels?
From checking in online to ordering room service off a mobile app or messaging housekeeping to request extra towels. detect if a digital key is not working) AI will support hotels in delivering hyper-personalized services at scale , to enhance the guest experience and streamline operations.
This partnership enables hotels to deliver a faster, more efficient service while freeing up staff to focus on high-value, guest-centric interactions that enhance service quality and guest satisfaction. Together, we can help hotels deliver smarter service and better engagement at every touchpoint."
Ancillary revenue to the rescue! For property management companies looking to expand profitability without adding inventory or dramatically increasing workload, alternative revenue streams can be a game-changer. This post will show you how to convert those opportunities into revenue. The good news?
Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. An effective strategy that can help is to upsell additional services or products relevant to customers. Therefore, upselling in hotels is not only influential but cost-efficient as well. What is Upselling?
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. âTogether, weâre bringing ancillary revenue into the digital core of hotel operations â where it belongs.
Is boosting ancillary revenue just one more thing on your already packed to-do list? If youre already offering extras or promoting additional services, you're on the right track. And if youve started using automation tools to streamline upselling and improve guest spend, even better. It doesnt have to be.
In todays competitive hospitality landscape, driving revenue beyond the traditional room rate is no longer a luxuryits a necessity. With over two decades of experience, Pablos expertise is helping hotels unlock hidden revenue potential. With SiteMinder’s flexible platform, you can easily diversify your revenue streams.
In todays competitive hospitality landscape, driving revenue beyond the traditional room rate is no longer a luxuryits a necessity. With over two decades of experience, Pablos expertise is helping hotels unlock hidden revenue potential. With SiteMinder’s flexible platform, you can easily diversify your revenue streams.
The right sales tactics can help increase revenue, boost occupancy rates , and ensure guests have a positive experience. By encouraging guests to book directly through your website, you can keep more of the revenue and build stronger relationships with your guests. Implement Dynamic Pricing for Optimal Revenue What is Dynamic Pricing?
All employees are revenue management ambassadors for their organisations. Everyone contributes to the revenue success of a business in both direct and non-direct ways. The impact of operational performance on revenue cannot be overlooked.
Let’s be honestrunning a hotel while managing its revenue at the same time is a balancing act. From making sure staff, guests, and smooth operations are all attended to, we can understand why revenue management so frequently gets put on the back burners. What Are Revenue Management Tools? Thats where outsourcing comes in.
Hoteliers face so much pressure to deliver exceptional service while streamlining operations. Gone are the days of dealing with multiple systems for reservations, revenue management, and guest engagement. Spreadsheets for revenue tracking. Identify upselling opportunities to boost revenue.
AUSTIN, Texas—Oracle announced that Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service, and midscale properties.
Todays digital-first guests demand convenience, speed, and seamless experiences making a booking engine more than just a helpful tool, it’s a necessity Why Every Hotel Needs a Booking Engine If your hotel isnt offering direct bookings online, youre missing out on revenue, on guest data, and on control.
The RMS simplifies revenue management by tracking real-time pick-up trends, monitoring competitor rates and receiving data-backed price recommendations for the next 365 days â all automatically updated across all online distribution channels. By adopting Lybra Assistant, hotels can save up to 1,000 hours of manual work per year.
2) Smarter pricing with RMS integration Revenue Management Systems (RMS) are brilliant at crunching numbers – demand, competitor pricing, booking trends – but their recommendations are only as good as your ability to act on them and the data they are fed through connected systems.
Analyzing hotel data is a significant way to offer guests customized, revenue-driving recommendations If you aren’t tracking guest behaviors and using this hotel data to provide your guests with personalized, revenue-driving recommendations, you’re missing out on a major upsell opportunity. in the hotel bar?
In today’s fast-paced hospitality landscape, staying ahead of the curve is paramount for maximizing revenue potential. As technology continues to evolve, so do the strategies and innovations within revenue management.
For properties wondering how to increase hotel revenue, the answer lies in data aggregation Driving non-room revenue is one of the key goals for almost all hoteliers and hotel operators. But what if maximizing revenue was easier than you think? Want to learn how to increase hotel revenue at your property by using guest data?
With features like multi-property search, real-time availability updates, and upselling options, hotels can showcase everything they have to offer and capture more revenue per guest. Founded in 2004, SHR (an Access Company) is a global specialist technology and service provider to the hotel sector.
For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.
Studies show that loyalty program members aren’t just frequent travelers; they’re also highly engaged customers who are willing to spend on additional services to enhance their experience. Loyalty The post Loyal Guests: Unlocking Revenue with Loyalty Programs and Ancillaries appeared first on Revfine.com.
Among 2,000 American travelers surveyed, 70% say theyâd prefer to use a hotel app or self-service kiosk over a traditional front desk. Hotels using Mews Kiosks report that 30% of guests choose the kiosk, reducing check-in time by a third and boosting upsell conversion by 25%. AI-ready data architecture is critical.
Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business.
What is revenue optimization? Revenue optimization in hotels is a comprehensive strategy that accounts for all revenue streams and uses data to enhance the overall revenue performance of the business. Table of contents Why is hotel revenue optimization important? Our smart hotel platform helps you do exactly that.
Forced modifiers are just one way upselling in hotels can be maximized During a busy time of the year, like the start of the holiday season which we are quickly approaching, hotels are continually looking for strategies to drive non-room revenue. Automatically offer them 20% off any spa service during check-in.
A few small but powerful tweaks to your overall pricing strategy can make a dent to your revenue. In this blog, we share some simple tactics and ideas that can boost your hotel’s revenue. Optimise ancillary revenue. The same goes for other services such as early check-in, buffet breakfast, parking, etc.
Diversifying your revenue means maximising its full potential and being prepared for the unexpected with a robust earning structure. Along with the many other things Covid taught us, it also taught hoteliers not to solely rely on room revenue as a source of income. Don’t lose sight of core ancillary revenue. for a cost.
But here’s the good news: a streamlined, intuitive PMS UX can turn hotel operations around—boosting staff productivity, enhancing guest satisfaction , and improving hotel revenue management. Efficient Operations Seamless internal coordination leads to faster issue resolution and smoother service delivery.
With this seamless and end-to-end integration, Hotelogix aims to help hotels efficiently upsell and increase direct bookings for more revenue. It will, in turn, help hotels identify the guests’ spending patterns and present them with upselling opportunities.
Guests do not want to download an app just to access the compendium or order room service. Digital compendiums provide guests with all the information they need about the hotel’s services and local attractions. Hotels can even upsell additional amenities, leading to increased revenue and guest satisfaction.
Double bookings , incorrect charges, and missed upsell opportunities can result in revenue loss and negative guest reviews. By tracking occupancy trends, revenue forecasts, and guest preferences, hotels can fine-tune their marketing strategies and improve personalized guest experiences. Profitability hinges on efficiency.
A recent study by Agilysys, a leading global provider of hospitality software solutions and services, has revealed a surprising trend in the APAC hospitality industry: high guest satisfaction doesn’t necessarily translate into repeat business. This enables your team to provide more relevant and valuable upsells.
Seventy percent of American travelers are likely to check themselves into a hotel using an app or a self-service kiosk instead of a traditional front desk. Self-service isn’t just about speed – it’s a key driver of guest satisfaction and loyalty. properties are leading the way in self-service: In the U.S., of total U.S.
What is hotel revenue? Hotel revenue is the income your business earns from selling rooms or other products and services to guests. While revenue is mostly generated from selling your rooms, you can also collect revenue from your amenities such as a bar, restaurant, gym, or spa.
The report highlights that hoteliers view increasing occupancy and improving operational efficiencies as key priorities, with 85% of hoteliers anticipating that personalization could help deliver over 5% in incremental revenue. rise in direct booking conversions over a six-month period, significantly boosting its overall revenue.
What is hotel revenue management? Hotel revenue management is the strategic distribution and pricing tactics used to sell perishable room inventory to the right guests at the right time in order to boost revenue growth. What is the primary purpose of revenue management? Revenue management is essential for any hotel today.
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