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This intimate six-room property delivers personalised service in a meticulously restored historic palace, just steps from the city’s iconic cultural attractions including the magnificent Alhambra. Better management, less work What if you could boost your hotel's efficiency and revenue while also reducing your workload?
Overbookings can be stressful for the front desk and the guest, but you can manage them with ease if you have a proper plan in place. While for some hoteliers it’s best to avoid overbookings altogether, for others, a good strategy can increase revenue, improve the occupancy rate and mitigate losses.
Without the right tools, keeping room availability, pricing, and bookings updated can quickly become a nightmare, leading to costly errors like overbookings , inconsistent rates, and hours spent on manual updates. Without one, hotels risk operational inefficiencies, lost revenue, and unhappy guests. Heres how it helps: 1.
Some of your competitors made five times their usual revenue during the Coldplay concert simply by optimizing their pricing and room availability, while others failed to act and barely made a dent in their earnings. The question is, will you seize this opportunity, or will you watch another revenue surge pass you by?
Hoteliers face so much pressure to deliver exceptional service while streamlining operations. Gone are the days of dealing with multiple systems for reservations, revenue management, and guest engagement. Spreadsheets for revenue tracking. Identify upselling opportunities to boost revenue.
Empathy: Understanding Guests’ Needs The ability to understand and anticipate guests’ emotions and needs is key to delivering top-notch service. From leveraging property management systems (PMS) to using online distribution platforms like STAAH , staying updated ensures you can offer faster, more efficient service.
The right sales tactics can help increase revenue, boost occupancy rates , and ensure guests have a positive experience. By encouraging guests to book directly through your website, you can keep more of the revenue and build stronger relationships with your guests. Implement Dynamic Pricing for Optimal Revenue What is Dynamic Pricing?
With a growing footprint across West Bengal, The Citi Residenci Hotels has emerged as a leading name in regional hospitality, offering modern comforts, efficient service and local charm across its properties. Catering to both business and leisure travellers, the group offers a blend of modern amenities and personalised services.
Revenue management (RM) is supremely necessary for hotels. I kid you not, most of the hotels refrain from opting for any sort of revenue management services. The hotel revenue management myths that are swirling around are the real reasons hotels are so skeptical about it. Do not shy away from revenue management.
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Hotel management can often feel like youre spinning plates – online travel agents (OTAs) sending bookings, guests booking directly on your site, and your front desk needing real-time updates to avoid the dreaded overbooking. With a properly integrated channel manager, booking engine and PMS, you will unlock revenue optimisation gold.
Let’s be honestrunning a hotel while managing its revenue at the same time is a balancing act. From making sure staff, guests, and smooth operations are all attended to, we can understand why revenue management so frequently gets put on the back burners. What Are Revenue Management Tools? Thats where outsourcing comes in.
By aligning services with the event’s spiritual and cultural significance, hoteliers can create lasting impressions on millions of visitors. Contactless Check-Ins: Facilitate faster and safer arrivals with self-service kiosks or app-based check-ins. Here’s how hoteliers can leverage this event effectively: 1.
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The group currently manages 21 hotels, all run under the philosophy “Where Tradition, Culture and Service Merged”. That was time-consuming for the team and opened the door to issues such as unintentional overbooking or lost revenue due to delayed rate updates. STAAH fixed these issues. STAAH has multiple users at Sahid.
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Let's explore how you can leverage online reviews to boost your hotel's revenue in 2025. Online reviews spread faster than room service One bad review can go viral instantly. Data-Driven Hospitality Big data and AI are our new revenue managers, optimizing operations better than a seasoned GM. 75% are booking on-the-go.
Improved online channel management capability and direct booking capability on the website streamlines distribution and increases revenue. What makes Dolphin Suites the preferred choice for the modern discerning traveller is its friendly and courteous service. It was known to be a performance driver for properties of any size.
But here’s the good news: a streamlined, intuitive PMS UX can turn hotel operations around—boosting staff productivity, enhancing guest satisfaction , and improving hotel revenue management. Channel Management Real-time inventory syncing across OTAs and direct booking platforms enhances accuracy and reduces overbooking.
The Thai beach resort attributes the revenue surge to the efficiencies in online distribution and direct bookings via STAAH. They wanted a platform that was fast and performant – quickly updating inventory and rates across multiple online channels, minimising errors and overbooking. STAAH ticked all the boxes – and more.
We have written extensively about hotel revenue management strategies and tactics here throughout the years. As strategy is one of the most essential parts of revenue management, we have made a summary of all the top advice from our perspective as a hotel revenue management consulting company.
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July 3, 2024— DerbySoft , specialists in high-performance distribution services, announced a new partnership with IDeaS , a SAS company, provider of hospitality revenue management software and services, that strategically provides operational and revenue-enhancing benefits for hotels of all types.
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A good PMS streamlines these processes, freeing up staff to focus on delivering exceptional service. A channel manager automates this process, syncing room rates and availability across all platforms, reducing the risk of overbookings or pricing discrepancies.
A skilled reservations manager can directly influence your revenue by ensuring your rooms are always accurately represented across booking channels, minimising missed opportunities due to errors or delays. Their job is to ensure accuracy, efficiency, and a smooth experience for guestsall while complying with hotel policies and procedures.
These communications become a fantastic opportunity to upsell your services. Equally, for guests booking via other online channels, making sure your information, availability and rates are accurate is important to avoid overbookings that definitely leave a negative experience for guests. #4 2 Allow perosnalisation. 4 Smooth check-in.
We recently chatted with Jon Murphy, Consultant Revenue Director supporting the Kaleidoscope Collection, about how the brand benefits from working with an industry-leading hotel commerce platform. But with PetsPyjamas we get guests that deliberately spend time at the hotel and use more of our services.
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The manual updates limited revenue strategies to be applied at room level, ultimately lowering the revenue potential for the business. It takes just a few clicks to ensure that the property’s entire inventory is accurately reflected and readily available to potential guests, driving increased bookings and revenue.
Hotel inventory management is the process of efficiently overseeing and optimizing a hotel’s available resources including rooms, services and facilities, to maximize revenue and guest satisfaction. Food and Beverage: Restaurants, bars and room service are vital revenue streams.
The STAAH Max Channel Managers integration with Booking.com goes beyond basic rate and inventory sync – it enables a smooth, centralised control system that optimises operations, increases guest engagement, and drives more revenue. Revenue boost: Fill rooms that might otherwise go unsold. How can we get assistance now?
The Indian hotel no longer struggles with the aftermath of manual inventory and rate management, including overbookings and loss of staff efficiency. This activity was time-consuming for the team and opened the door to issues such as unintentional overbooking or lost revenue due to delayed rate updates.
Its a strategic move to streamline customer service across all touchpoints. Despite that, nearly 45% of independent hotels still operate with partially integrated or disconnected platforms, leading to challenges such as overbooking, inconsistent pricing across channels, and lack of real-time visibility of interactions with travelers.
By combining Cloudbeds’ innovative property management system (PMS) with STS Cloud’s robust event management and sales capabilities, hoteliers can prevent overbookings, optimize room and event inventory, and deliver personalized service to win more deals.
The remarkable service and awe-inspiring ocean views leave a lasting impression on both local and global travellers, making it a coveted destination on their must-visit lists. Our goal is to provide exceptional service to our guests from the moment they book until their departure.
With its previous technology partner, Sutton Hall was lagging behind in providing this seamless online experience to its guests, potentially affecting guest satisfaction and losing revenue. On the channel management front, overbookings and incorrect pricing were adding to the poor online experience for Sutton Hall.
The manual nature of updates limited the OTA partners they could work with as the risk of overbooking and other errors was very high, especially as they frequently have connectivity issues. By leveraging the data insights from STAAH, Bernardos has converted these opportunities into revenue. Find out more about this property here
Revenue management is a crucial aspect of the hospitality industry, focusing on maximizing income through strategic pricing, inventory control, and demand forecasting. These frontline employees are instrumental in shaping the guest experience, impacting occupancy rates, and ultimately driving revenue.
The results are evident in boosted revenue and staff efficiency. Five decades of service Sunshine Hotels and Resorts is a Pattaya-based hospitality group with more than 50 years of experience in hotel management. Delayed and failed updates to rates and availability was a common occurrence resulting in overbookings.
It is known for its exceptional service and passionate attention to detail. Airways prides itself on its highly personalised butler service. STAAH was chosen after careful consideration, as it stood out for its innovative solutions, customer service and affordability. The results are clearly visible.” “We
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