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Managing online bookings is one of the biggest challenges for hotels today, especially when they work with multiple Online Travel Agencies (OTAs) like Booking.com, Expedia, and Agoda. It acts as a central hub that syncs your hotels availability, pricing, and bookings across all your connected OTAs in real time. Heres how it helps: 1.
Overbookings can be stressful for the front desk and the guest, but you can manage them with ease if you have a proper plan in place. While for some hoteliers it’s best to avoid overbookings altogether, for others, a good strategy can increase revenue, improve the occupancy rate and mitigate losses. What is an overbooking strategy?
Hotel management can often feel like youre spinning plates – online travel agents (OTAs) sending bookings, guests booking directly on your site, and your front desk needing real-time updates to avoid the dreaded overbooking. With all these moving parts, how do you deliver that perfect guest experience ? Enter the channel manager.
The advent of Online Travel Agencies (OTAs) has revolutionized the hospitality sector. It allows travellers to compare rates and services of multiple properties. This is the primary reason why as a hotelier, you should know how to select the right OTAs for your hotel. Why should you partner with OTAs?
trillion by 2028, with online travel agencies (OTAs) like Booking.com contributing a significant chunk to hotel bookings – accounting for nearly 40% of all online hotel reservations in some regions (Statista, 2023). To stay competitive, hoteliers must optimize their OTA operations for better efficiency and guest experience.
Hoteliers face so much pressure to deliver exceptional service while streamlining operations. Simplified Distribution: Managing room inventory across multiple Online Travel Agencies (OTAs) can be complex. These platforms empower hoteliers to deliver exceptional service, improve efficiency, and achieve sustainable growth.
By aligning services with the event’s spiritual and cultural significance, hoteliers can create lasting impressions on millions of visitors. Contactless Check-Ins: Facilitate faster and safer arrivals with self-service kiosks or app-based check-ins.
Running a hotel in todays competitive market involves more than just offering comfortable rooms and great service. Hoteliers face several challenges that include juggling between online travel agents (OTAs) to maintain rate parity and ensure smooth operations without overbookings or missed opportunities.
Hotels that created Coldplay-themed packages with perks like late check-outs, free breakfast, or shuttle services to the venue saw a surge in direct bookings. If youre still relying heavily on OTAs, now is the time to push direct bookings with exclusive deals. The same strategy can be applied to Ed Sheerans tour.
Maximize Direct Bookings to Reduce Dependence on OTAs When guests book through Online Travel Agents (OTAs) like Booking.com or Expedia, hotels often have to pay hefty commission fees, sometimes up to 20%. While OTAs help bring in new customers, relying too heavily on them can hurt your bottom line. front-page listing).
Hotel overbookings can be a divisive topic. However, you can minimise the risk of having to walk travellers if you have a solid overbooking strategy. However, you can minimise the risk of having to walk travellers if you have a solid overbooking strategy. What is the definition of overbooking for a hotel?
A good PMS streamlines these processes, freeing up staff to focus on delivering exceptional service. Channel Manager Managing multiple distribution channels, from Online Travel Agents (OTAs) to direct bookings, can be complex without the right tools. By automating updates in real-time, hotels save time and avoid errors.
For small and mid-size hotels, having the right OTA ( Online Travel Agencies ) channel manager is critical. Choosing the right OTA channel manager can streamline your hotel’s online distribution strategy, prevent overbookings, and boost overall profitability. This prevents overbookings and reduces manual work.
The Indian hotel no longer struggles with the aftermath of manual inventory and rate management, including overbookings and loss of staff efficiency. This activity was time-consuming for the team and opened the door to issues such as unintentional overbooking or lost revenue due to delayed rate updates.
What makes Dolphin Suites the preferred choice for the modern discerning traveller is its friendly and courteous service. Coordinating availability across multiple channels was a cumbersome task, often leading to overbooking or missed opportunities. What sets STAAH apart from many of its counterparts is its customer service.
Online Travel Agents for hotels or OTAs serve as important distribution channels for hotels. OTAs are online platforms or websites that sell hotel rooms to customers. An excellent marketing strategy incorporates OTAs to boost sales and revenue. These statistics show why OTAs are essential for hotels.
Prior to joining the STAAH network, the hotel staff spent endless hours updating availability and rates on OTAs. The manual nature of updates limited the OTA partners they could work with as the risk of overbooking and other errors was very high, especially as they frequently have connectivity issues.
The remarkable service and awe-inspiring ocean views leave a lasting impression on both local and global travellers, making it a coveted destination on their must-visit lists. Our goal is to provide exceptional service to our guests from the moment they book until their departure.
Unified reservations handling : The enhanced connection facilitates seamless booking updates between Cloudbeds and the Sabre CRS, ensuring that every reservation – whether from OTAs, direct bookings, or GDS – is immediately logged in the Cloudbeds PMS.
Why Technology Alone Isn’t Enough in Hospitality While technology can streamline many processes, it cannot replicate the empathy and personalized service that human staff provide. Proper training ensures they can solve problems quickly and deliver warm, tech-enabled service. 1.
Its a strategic move to streamline customer service across all touchpoints. Despite that, nearly 45% of independent hotels still operate with partially integrated or disconnected platforms, leading to challenges such as overbooking, inconsistent pricing across channels, and lack of real-time visibility of interactions with travelers.
The need to solve a juggling act Featuring multiple room types and being connected to a number of OTAs as well as their own booking engine meant that staff at River Beach Resort & Residences spent a considerable time updating availability and rates across every channel.
Hotels have worked with third parties such as airlines, travel agents, online travel agents (OTAs) and the Global Distribution System (GDS) for decades. While the OTA owns the customer in the first instance, hotels can put in place systems to win over the customer and earn more revenue from each guest’s stay.
For example, during peak travel periods, an efficient reservations manager using a modern property management system (PMS) can swiftly allocate room blocks for group bookings or special events, maximising occupancy without overbooking. Efficiently managing OTAs and direct bookings is key to maintaining high occupancy rates.
Hotel inventory management is the process of efficiently overseeing and optimizing a hotel’s available resources including rooms, services and facilities, to maximize revenue and guest satisfaction. Food and Beverage: Restaurants, bars and room service are vital revenue streams. Firstly, What is Hotel Inventory Management?
Introduction: The Hidden Revenue Killer for Hotels Did you know that hotels utilizing a mix of OTAs, metasearch engines, and direct booking strategies experience significantly higher revenue growth than those relying on a single channel? The 5 Most Powerful OTAs in the USA (You Can’t Ignore These!) Why use niche OTAs?
Five decades of service Sunshine Hotels and Resorts is a Pattaya-based hospitality group with more than 50 years of experience in hotel management. Delayed and failed updates to rates and availability was a common occurrence resulting in overbookings. In a complex hotel distribution world, STAAH made things simple.
Long N Joy is a serviced apartment in Koh Samui, located on the beach side of Chaweng Beach near Koh Samui Airport. Maneerat Wiriyarat , the owner of Long N Joy Samui Apartment Service , about the history of the business and the beginnings of using Little Hotelier technology to manage the property. “We We spoke to Ms.
Thanks to this automation, the risk of overbookings or double bookings has significantly decreased, leading to higher customer satisfaction. Effortless setup with reliable customer support Switching to a new management system is never easy, but the onboarding process and supportive customer service team made the transition seamless for Ariv.
On the channel management front, overbookings and incorrect pricing were adding to the poor online experience for Sutton Hall. Online reach for Sutton Hall has increased by harnessing the power of STAAH’s 500+ OTA connections. The property adopted the STAAH booking engine to prevent these issues from arising.
The focus of SoloQui B&B: to welcome and take care of the guests “Offering quality services has always been a key point for us, that is why we focus on customer relations”, said Elisa Giusto, owner of SoloQui B&B. “We With the booking engine, we guarantee guests all the simplicity offered by OTAs with lower accommodation costs.
The advent of digital advertising has revolutionized the way lodgings are showcased, making it easier to compare features and services. Explore how these 15 services can elevate your property’s online presence, drawing in more visitors and boosting revenue: 1.
Online reviews spread faster than room service One bad review can go viral instantly. That's right, folks - for both products and services, potential guests are gobbling up reviews before they even think about hitting that " Book Now " button. Mobile booking is hotter than room service! 75% are booking on-the-go.
In the ever-evolving hospitality industry, staying competitive demands more than just offering great accommodations and service. Choose a provider that offers comprehensive support services, including training resources, technical assistance, and regular updates.
By providing real-time updates , it ensures that all connected channels reflect the most accurate and up-to-date information , preventing overbooking or underbooking while maintaining rate parity. Channel Managers connect to hundreds of OTAs, allowing you to reach more people through one platform. Greater market reach.
With only 24 rooms it is one of the few family-owned hotels in town that has earned a reputation for personal and attentive service. We used to manually manage our profiles and rates across different OTAs and our website. At the same time, availability is adjusted across all channels, which reduces the risk of overbookings. “We
From before they arrive and visit third-party sites or OTAs to look for accommodation or online reviews to your website, email communications and the actual stay – everything contributes towards guest experience. These communications become a fantastic opportunity to upsell your services. Clever ideas to improve guest experience. #1
Bringing Thai warmth and charm to life, Chatrium offers guests a crafted culture, luxurious space and charismatic services. A great guest experience is marked by personalised service, attention to detail, and a commitment to exceeding expectations.” Our dedicated staff are not just employees but ambassadors of hospitality.
“SiteMinder creates a seamless reservation process that saves us several hours of manual work every week and drastically reduces the risk of unwanted overbookings,” Jon highlights. It’s way easier to try additional channels now because SiteMinder connects to so many OTAs”, he said. But adding partners used to be challenging.
The resort caters to a diverse range of guests, with family groups constituting more than 50% of their main customer base, alongside couples, retirees, and various government service groups. We saw an exponential increase in OTA booking rates, soaring by almost 16%,” said Ms.
Guest actions Who makes direct bookings versus through OTAs, and how can you influence them? Channel Management System Managing multiple OTAs, your website, and other channels manually? That’s a recipe for overbookings and lost revenue. Reduce dependence on OTAs and drive more traffic to your website.
A good PMS streamlines these processes, freeing up staff to focus on delivering exceptional service. Channel Manager Managing multiple distribution channels, from Online Travel Agents (OTAs) to direct bookings, can be complex without the right tools. By automating updates in real-time, hotels save time and avoid errors.
This reduces the risk of overbookings and guarantees accurate information for potential guests. As other OTAs, you can take inspiration from these enhancements to improve your own services and offerings. Empower your hotel partners and elevate your marketplace by exploring similar integrations!
With a design reminiscent of a luxurious 5-star hotel, Ping Nakara Hotel places equal emphasis on exceptional client service and creating a warm and friendly atmosphere. Unfortunately, instances of overbooking would sometimes occur before our staff could update the bookings from all channels.
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