SiteMinder

SEPTEMBER 2, 2024

What is hotel upselling? Hotel upselling is the practice of encouraging guests to purchase additional services or upgrades during their stay, beyond their initial booking. In this blog, you’ll learn all the tips you need to make upselling a success at your business. Table of contents Why is hotel upselling important?

Upsell 96

Upsell Revenue Hotels Dining 96

Hospitality Tech

JUNE 16, 2025

This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgrade’s proven upsell technology into the core guest journey. “Together, we’re bringing ancillary revenue into the digital core of hotel operations — where it belongs.

Upsell 52

Upsell Ancillary Revenue Hotels Revenue 52

Inn Quest

FEBRUARY 3, 2023

An effective strategy that can help is to upsell additional services or products relevant to customers. Therefore, upselling in hotels is not only influential but cost-efficient as well. What is Upselling? Upselling is a sales strategy that offers consumers additional services or add-ons to increase revenue.

Upsell 88

Upsell Hotels Services Revenue 88

Hotelogix

FEBRUARY 27, 2025

With the increasing complexity of hotel operations , having a centralized system that automates reservations, housekeeping updates, and billing processes can make all the difference. The hospitality industry is no longer operating on traditional pen-and-paper methods. How often do billing mistakes lead to guest dissatisfaction?

Operations 40

Operations Services Hotels Revenue 40

AskSuite

JUNE 9, 2025

Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication.

Operations 52

Operations Hospitality Upsell Sales 52

AskSuite

APRIL 28, 2025

Its a strategic move to streamline customer service across all touchpoints. Running a hotel today involves managing a complex network of systems from reservations, sales operations, communication channels , marketing tools, and distribution. Whats hotel integration?

Operations 52

Operations Upsell Overbooking Hotels 52

STAAH

APRIL 9, 2024

Surprisingly, the value of operational excellence on commercial performance is often not talked about enough. The impact of operational performance on revenue cannot be overlooked. Operational performance underpins value perception and directly impacts guest conversions and revenue outcomes.

Revenue 110

Revenue Operations Revenue Management Upsell 110

Hotel Management

MAY 29, 2025

Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. In a highly anticipated workshop, Eoin Loftus led the crowd through his Profit BOOST framework, offering proven strategies to uncover hidden margins and reimagine commercial operations from the inside out.

Revenue Management 130

Revenue Management Revenue Management Retail 130

Lodging

FEBRUARY 1, 2024

AUSTIN, Texas—Oracle announced that Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service, and midscale properties.

Hospitality 162

Hospitality Upsell General Manager Events 162

Hospitality Tech

JUNE 16, 2025

Gibbs also successfully navigated the Company through the COVID-19 pandemic and an increasingly complex operating environment, making Yum! Vingcard’s solution portfolio now features several distinct categories that are each tailored to specific hotel operational needs. a top performer in the restaurant industry.

Services 52

Services Ancillary Revenue Hotels Revenue 52

Hotel Speak

JANUARY 28, 2025

Hoteliers face so much pressure to deliver exceptional service while streamlining operations. Why Fragmented Systems Fall Short Managing operations with disconnected tools will just give hoteliers a huge workload. Identify upselling opportunities to boost revenue. Take the next step in transforming your hotel operations.

Management 94

Management Hospitality Revenue Management Revenue 94

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

Services 98

Services Upsell Hotels Operations 98

Hotel Speak

JUNE 11, 2025

Seventy percent of American travelers are likely to check themselves into a hotel using an app or a self-service kiosk instead of a traditional front desk. Self-service isn’t just about speed – it’s a key driver of guest satisfaction and loyalty. Self-service isn’t just about speed – it’s a key driver of guest satisfaction and loyalty.

Travel 51

Travel Market Research Upsell Hotels 51

Hospitality Tech

JUNE 11, 2025

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/11/2025 SURVEY: 70% of American Travelers Want to Skip the Front Desk A new U.S.

Travel 52

Travel Upsell Operations Revenue 52

Hotel Management

APRIL 18, 2023

Looking to enhance the guest experience and streamline hotel operations? Guests do not want to download an app just to access the compendium or order room service. Digital compendiums provide guests with all the information they need about the hotel’s services and local attractions.

Upsell 147

Upsell Hotels Services Operations 147

Hotel Speak

OCTOBER 10, 2024

By combining Cloudbeds’ innovative property management system (PMS) with STS Cloud’s robust event management and sales capabilities, hoteliers can prevent overbookings, optimize room and event inventory, and deliver personalized service to win more deals.

Events 103

Events Sales Operations Sales Process 103

Hospitality Tech

JUNE 11, 2025

It’s the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.” The Staff Collaboration Suite includes: Chat – Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service. “This launch marks a turning point.

Hospitality 52

Hospitality Upsell Operations Revenue 52

Hospitality Tech

JUNE 11, 2025

It’s the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.” The Staff Collaboration Suite includes: Chat – Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service. “This launch marks a turning point.

Hospitality 52

Hospitality Upsell Operations Revenue 52

Hotel Speak

JANUARY 29, 2025

Unlike traditional booking engines that redirect users to external sites, an embedded booking engine integrates directly with the operators own website. With features like multi-property search, real-time availability updates, and upselling options, hotels can showcase everything they have to offer and capture more revenue per guest.

OTA 90

OTA Hotels Upsell Revenue 90

Hospitality Tech

JUNE 16, 2025

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/16/2025 SynXis Concierge.AI “Sabre’s SynXis Concierge.AI

Upsell 52

Upsell Services Operations Scale 52

Hotel Business

NOVEMBER 21, 2024

IHG Hotels & Resorts has named HotelKey’ s technology platform as its first approved cloud-based property management system (PMS) solution for limited-service brands in the U.S. HotelKey’s solution provides hotel owners and operators with turnkey property management, according to the company.

Upsell 59

Upsell Revenue Management Resorts Closing 59

SiteMinder

SEPTEMBER 4, 2023

Bringing Thai warmth and charm to life, Chatrium offers guests a crafted culture, luxurious space and charismatic services. After 12 years in operation, we recently spoke to Corporate Director for Revenue & Digital Distribution Pawarisa Hirantanes about the group’s journey and its satisfaction with SiteMinder as a technology partner.

Operations 98

Operations Revenue Hotels OTA 98

Hospitality Tech

JUNE 16, 2025

The enhanced version of the ‘Skyway’ application provides hospitality, multifamily and senior living property managers with an easier way to monitor and maintain their property’s technology from a single portal, driving operational efficiency and improved guest experience.

Management 52

Management Upsell Services Operations 52

AskSuite

MARCH 11, 2024

How can you provide the best customer service in hotels during pre-stay ? As you can see, your hotel customer service is crucial to converting these online visitors into guests. Many articles talk about the customer service during stay, but what about the assistance provided before booking ?

Services 98

Services Hotels Sales Revenue 98

eHotelier

JUNE 18, 2025

MCR is a premier hotel management company and the 3rd largest hotel owner-operator in the United States. Mr. Riley will work with a defined number of properties within the MCR portfolio to assist, support and direct the sales & operational efforts. The firm has offices in New York City, London, Dallas, Chicago and Richmond, VA.

Sales 52

Sales Revenue Management ROI Upsell 52

eHotelier

JUNE 18, 2025

is managed and monitored from a unified inbox that provides powerful insights to boost conversions, increase website engagements , and streamline operations – saving time and cost. at our customers’ fingertips through the Community Portal to enable effortless self-service. Concierge.AI Our latest SynXis Concierge.AI

Hospitality 52

Hospitality Operations Services Branding 52

eHotelier

JUNE 17, 2025

Begin by identifying pain points and operational inefficiencies that impact different departments. For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities? Engage with key teams, such as reservations and marketing, to gather insights into the challenges they face.

Scale 59

Scale Upsell Hotels Hospitality 59

SiteMinder

MARCH 24, 2025

By simplifying communication and enhancing the guest experience, Visito allows hotels and rental properties to focus more on hospitality while cutting down on operational overhead. It can also share booking links, promote special offers, and upsell services all within the same conversation. The result?

Upsell 52

Upsell Revenue Services Management 52

Hotel Speak

FEBRUARY 11, 2025

With that in mind, it’s an opportune time for hotel operators to reassess their revenue strategies to capitalise on the influx of travellers. Hoteliers must adopt guest-centric strategies that leverage data, enhance operational efficiency, and expand revenue opportunities beyond traditional room-based metrics.

Hospitality 66

Hospitality Average Daily Rate Revenue Services 66

Hospitality Tech

JUNE 16, 2025

This unique and much lauded feature provides instantly lower operational costs, while ‘instant power-up’ via remote control ensures minimal downtime during presentation. UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale.

Operations 52

Operations Upsell Services Scale 52

Hotel Business

JANUARY 30, 2024

Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service and midscale properties.

Scale 111

Scale Upsell Events Sales 111

Hotel Business

MAY 30, 2024

Stayntouch , a cloud hotel property management system (PMS) and guest-centric technology company, has unveiled UpsellPRO, an advanced upselling tool designed to expand and maximize revenue opportunities for hotels, according to the company. Prices are automated and vary based on demand.

Upsell 99

Upsell Revenue Services Consumer 99

Intelity

DECEMBER 5, 2023

Forced modifiers are just one way upselling in hotels can be maximized During a busy time of the year, like the start of the holiday season which we are quickly approaching, hotels are continually looking for strategies to drive non-room revenue. Automatically offer them 20% off any spa service during check-in.

Upsell 52

Upsell Revenue Dining Hotels 52

Hotel Business

JUNE 20, 2025

We give hoteliers the tools to anticipate guest needs and deliver exceptional service, while also unlocking new revenue streams. Mobile tech helps hotels of all sizes deliver standout service, streamline operations and differentiate themselves in competitive markets. You’ve worked with both luxury and mainstream brands.

Upsell 52

Upsell Branding Services Hospitality 52

Intelity

APRIL 25, 2023

Analyzing hotel data is a significant way to offer guests customized, revenue-driving recommendations If you aren’t tracking guest behaviors and using this hotel data to provide your guests with personalized, revenue-driving recommendations, you’re missing out on a major upsell opportunity. The following are a few ways this can be achieved.

Revenue 98

Revenue Upsell Dining Hotels 98

Intelity

AUGUST 29, 2023

For properties wondering how to increase hotel revenue, the answer lies in data aggregation Driving non-room revenue is one of the key goals for almost all hoteliers and hotel operators. Increase Forced Modifiers By utilizing a staff operations hub , a hotel’s team can elevate guest interactions by streamlining their day-to-day operations.

Revenue 98

Revenue Upsell Operations Hotels 98

Little Hotelier

MAY 19, 2025

Hotel mobile ordering is a digital service that allows guests to browse menus, place orders and make payments for food, drinks and hotel services from their smartphones. How hotel food ordering system works Lets zoom in on mobile room service in hotels, which is perhaps the most common version of mobile ordering.

Upsell 52

Upsell Services Hotels Revenue 52