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Managing a hotel isnt just about filling rooms; its about making your systems and operations work together seamlessly. 1) PMS + channel manager = real-time peace of mind Your Property Management System (PMS) is your operational command centre. With all these moving parts, how do you deliver that perfect guest experience ?
Managing online bookings is one of the biggest challenges for hotels today, especially when they work with multiple Online Travel Agencies (OTAs) like Booking.com, Expedia, and Agoda. It acts as a central hub that syncs your hotels availability, pricing, and bookings across all your connected OTAs in real time. Heres how it helps: 1.
Managing multiple OTAs can feel like walking a tightrope for hoteliersone wrong step can lead to overbookings, rate discrepancies or missed revenue. Rate disparities: Inconsistent pricing can lead to OTA penalties, lower rankings, and guest mistrust.
Overbookings can be stressful for the front desk and the guest, but you can manage them with ease if you have a proper plan in place. While for some hoteliers it’s best to avoid overbookings altogether, for others, a good strategy can increase revenue, improve the occupancy rate and mitigate losses. What is an overbooking strategy?
Errors and overbookings prompted the search for a better tech solution Despite the breathtaking guest-facing experience, the situation for Sentrim Hotels & Lodges on the backend was not so pretty. Overbookings were common and rate parity issues frequently cropped up. Its a gateway to memorable adventures across Kenya.
GDS and Niche OTA Power b. With consumer behaviours evolving, and the lines between tech platforms, marketing, and operations blurring, a modern strategy goes far beyond just listing rooms on online travel agents (OTAs). Pooled Inventory: Smart Inventory Distribution Forget manually allocating rooms to different OTAs.
The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction. Property Management System (PMS) A Property Management System (PMS) is the heart of hotel operations, handling everything from reservations and check-ins to billing and room assignments.
trillion by 2028, with online travel agencies (OTAs) like Booking.com contributing a significant chunk to hotel bookings – accounting for nearly 40% of all online hotel reservations in some regions (Statista, 2023). To stay competitive, hoteliers must optimize their OTAoperations for better efficiency and guest experience.
Hoteliers face so much pressure to deliver exceptional service while streamlining operations. Why Fragmented Systems Fall Short Managing operations with disconnected tools will just give hoteliers a huge workload. Simplified Distribution: Managing room inventory across multiple Online Travel Agencies (OTAs) can be complex.
Running a hotel today involves managing a complex network of systems from reservations, sales operations, communication channels , marketing tools, and distribution. But when these parts dont talk to each other, the result is a fragmented operation that drains productivity and inflates costs. Whats hotel integration?
The need to solve a juggling act Featuring multiple room types and being connected to a number of OTAs as well as their own booking engine meant that staff at River Beach Resort & Residences spent a considerable time updating availability and rates across every channel.
With the hospitality industry adapting to evolving guest expectations and the rapid growth of online booking platforms, managing hotel operations become increasingly complex. STAAH connects to more than 500 OTAs, including niche channels.
Cloudbeds has formed a strategic partnership with Sabre Corporation to deliver a deeper integration between Cloudbeds PMS and Sabres SynXis Central Reservation System (CRS), offering hotels and accommodation providers a seamless solution for managing distribution, reservations and property operations.
From hotels and vacation rentals to holiday apartments, properties of all types rely on channel managers to simplify operations. A channel manager connects your property management system to booking platforms such as OTAs, GDS (Global Distribution Systems), and direct booking engines. What Is a Channel Manager and Why Does It Matter?
Upgrade Hospitality Solutions Operational efficiency and a seamless guest experience are essential during high-demand periods. Booking Engine: eZee Reservation is one such tool that helps guests easily book rooms directly through your website, enhancing your online presence and reducing commission fees from third-party OTAs.
Maximize Direct Bookings to Reduce Dependence on OTAs When guests book through Online Travel Agents (OTAs) like Booking.com or Expedia, hotels often have to pay hefty commission fees, sometimes up to 20%. While OTAs help bring in new customers, relying too heavily on them can hurt your bottom line. front-page listing).
In the digital age managing hotels has a new set of challenges, especially the need to stay alert with room availability & price adjustment while managing online travel agents (OTA). Things get harder when everything needs to be done manually, and the chance of overbooking is high. Establishing room rates is no longer a problem.
For small and mid-size hotels, having the right OTA ( Online Travel Agencies ) channel manager is critical. This tool not only simplifies operations but also helps maximize revenue and improve the guest experience. This tool not only simplifies operations but also helps maximize revenue and improve the guest experience.
After 12 years in operation, we recently spoke to Corporate Director for Revenue & Digital Distribution Pawarisa Hirantanes about the group’s journey and its satisfaction with SiteMinder as a technology partner. “Our Since implementing SiteMinder our operations have undergone a remarkable transformation.
But when integrated, they help a hotel in reducing costs, increasing operational efficiency, improving staff competence, and in serving guests better. It is a software application that helps you manage your daily operations. It automates and streamlines hotel operations across all the departments.
This collaboration delivers a deeper integration between Cloudbeds Property Management System (PMS) and Sabres SynXis Central Reservation System (CRS), offering hotels and accommodation providers a seamless and efficient solution for managing distribution, reservations, and property operations.
As the largest hotel in Dalat with many room types, Terracotta Resort was in a situation where inventory management on more than 10 OTA channels became increasingly difficult,” said Mr. Triết, “The inability to update rooms and rates immediately is a potential obstacle to revenue flow and a constant obstacle for employees.
Coordinating availability across multiple channels was a cumbersome task, often leading to overbooking or missed opportunities. Thanks to the channel manager’s real-time and automatic inventory management, issues related to price differences between each online travel agents (OTA) were quickly resolved.
What is an OTA channel manager? An OTA channel manager is a tool used to manage online travel agents (OTAs) in a single platform. The OTA channel manager syncs your hotel prices and availability across your property management system (PMS) and all connected OTA channels such as Booking.com, Expedia, and Airbnb.
For hotel owners, the value of this role goes beyond daily operations. For example, during peak travel periods, an efficient reservations manager using a modern property management system (PMS) can swiftly allocate room blocks for group bookings or special events, maximising occupancy without overbooking.
In today's rapidly evolving hospitality landscape, integrating technology into hotel operations has become essential. However, relying solely on technological advancements without emphasizing human interaction and operational excellence can lead to impersonal guest experiences.
Major tasks of front-office staff: Handling Guest accounts Ensuring guest satisfaction Handling in-house communication Create guest database Sell a service What are the Common Challenges Hotel Front Desk Operations Face? Handling these queries manually can lead to overbookings.
Advanced technologies are likely to usher in a shift in how owners, operators, and hoteliers do business as they chase demand. Unplanned overbookings, front desks staffed 24/7, and marketing or finance degrees to optimize revenue will soon be a thing of the past. Online travel agencies (OTAs) have returned stronger than ever.
Silavadee Pool Spa Resort Samui, a renowned 5-star establishment with over 14 years of operation, is nestled on the tranquil Lamai Beach in Surat Thani, Koh Samui. With a two-way connection between the hotel and online travel agents (OTAs), the PMS automatically updates reservations made through any online booking channel.
STAAH was a game changer Since implementing STAAH , CityBlue’s operations have undergone a remarkable transformation. This has not just saved countless hours but has also reduced the risk of errors and overbookings , providing a seamless booking experience for guests. It was a must.
Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. The Impact of Inventory Management on Hotel Operational Costs Inventory management directly impacts a hotel’s operating costs in several ways.
Hotels have worked with third parties such as airlines, travel agents, online travel agents (OTAs) and the Global Distribution System (GDS) for decades. While the OTA owns the customer in the first instance, hotels can put in place systems to win over the customer and earn more revenue from each guest’s stay.
Coordinating availability across multiple channels was a cumbersome task, often leading to overbookings or missed opportunities. Upon implementing STAAH, The Greenwood Hotel, experienced a transformative shift in its operations. Setting up new online travel agents (OTA) channels during and after the initial set-up was simple.
This innovative approach has been implemented by Chief Commercial Officer (CCO) Michela Pittaluga and her dedicated team, with help from SiteMinders platform to optimise operations, streamline the booking process and enhance the overall guest experience. We save about 50% in daily operations.
It's about exceeding them while efficiently managing your operations. Streamline operations with a cloud-based hotel property management system (PMS) Upgrading to a cloud-based Hotel PMS can significantly improve hotel operational efficiency. Top 5 Tips on How to Improve Efficiency in Hotels 1.
Streamlining operations and elevating the guest experience Prior to adopting Little Hotelier, the accommodation struggled with a previous provider that was challenging to use. ” When asked about his experience with connecting to OTAs, Saban expressed that “It’s remarkably simple.
From sustainable design elements to mindful waste management practices, Neera Retreat’s commitment to environmental stewardship permeates every aspect of its operations, fostering awareness and inspiring change in both guests and staff alike. We recently spoke to Ms.
Simple, structured operations In the past, Gloria managed reservations manually, but this left her feeling drained. “I I constantly had to be present to manage bookings from OTAs, Airbnb and direct channels,” she explained. The moment she started using Little Hotelier’s hotel management platform , Gloria’s operation transformed.
Channel automation and integration to manage different bookings Since the beginning of its activity, SoloQui B&B has focused on the online presence, thus being available on several OTAs. With the booking engine, we guarantee guests all the simplicity offered by OTAs with lower accommodation costs.
Hoteliers must rise to these expectations while managing complex operations and staying ahead of the competition. Whether it’s managing the front desk or optimizing housekeeping, the right PMS simplifies operations, improves guest experiences, and enhances profitability. What is Hotel Management Software?
A new chapter with SiteMinder’s channel manager Prior to using SiteMinder, the hotel had difficulty managing availability, inventory, task management and OTAs. We no longer have to individually contact each OTA to make adjustments. Previously, we had to cautiously decide where to sell our last two rooms to avoid overbookings.
In today’s fast-paced hospitality world, a clunky Property Management System (PMS) can quietly kill hotel operations. From constant staff training to frequent operational errors and guest dissatisfaction, poor PMS UX (User Experience) bleeds time, money, and morale.
Multi-Property Dashboard & Stats Enhancing Your Guest Experience & Operations Across Your Hotel Portfolio In the latest edition of What’s New in Stayntouch , we sat down with our Product Manager Bernd Barysch to discuss the recent expansion of the multi-property functionality for Stayntouch PMS. What's New in Stayntouch PMS?
Integration with Distribution Channels: Seamless integration with distribution channels such as online travel agents (OTAs) , global distribution system (GDS) , and direct booking channels is essential for efficient inventory management and distribution. Scalability and Flexibility: As your hotel grows, so should your RMS.
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