Lodging

AUGUST 26, 2024

NEW YORK—BWH Hotels chose Canary Technologies to power its AI-driven guest management system. From Canary’s Mobile Check-In to Smart Checkout to Dynamic Upsells, Digital Compendium, and Guest Messaging, the guest journey at BWH Hotels is set to become more personalized.

Management 173

Management Upsell Hotels Operations 173

STAAH

MAY 13, 2025

Managing a hotel isnt just about filling rooms; its about making your systems and operations work together seamlessly. Enter the channel manager. 1) PMS + channel manager = real-time peace of mind Your Property Management System (PMS) is your operational command centre.

Operations 82

Operations Management OTA Upsell 82

Hotel Speak

JANUARY 28, 2025

But luckily, there is a solution: Single-solution platforms that consolidate all essential hotel management tools into one complete system. Gone are the days of dealing with multiple systems for reservations, revenue management, and guest engagement. Another channel manager for distribution. Spreadsheets for revenue tracking.

Management 93

Management Hospitality Revenue Management Revenue 93

SiteMinder

SEPTEMBER 2, 2024

What is hotel upselling? Hotel upselling is the practice of encouraging guests to purchase additional services or upgrades during their stay, beyond their initial booking. In this blog, you’ll learn all the tips you need to make upselling a success at your business. Table of contents Why is hotel upselling important?

Upsell 96

Upsell Revenue Hotels Dining 96

Hospitality Tech

JUNE 16, 2025

This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgrade’s proven upsell technology into the core guest journey. Hotels face growing pressure to do more with less—delivering tailored guest experiences while improving margins.

Upsell 52

Upsell Ancillary Revenue Hotels Revenue 52

Hotel Management

MAY 27, 2025

Guests get full control and visibility of their bookings, managing everything in one place. Powered by a modern Property Management System (PMS), it gives hotels a real-time view of each guests stay, enabling smooth bookings, tailored offers, greater efficiency, and stronger loyalty. The impact is measurable.

Ancillary Revenue 130

Ancillary Revenue Upsell Revenue Travel 130

Inn Quest

FEBRUARY 3, 2023

An effective strategy that can help is to upsell additional services or products relevant to customers. Therefore, upselling in hotels is not only influential but cost-efficient as well. What is Upselling? Upselling is a sales strategy that offers consumers additional services or add-ons to increase revenue.

Upsell 88

Upsell Hotels Services Revenue 88

Cloudbeds

NOVEMBER 15, 2024

This scalability is especially valuable for hotels – as more information is collected about guest behavior, booking trends , and occupancy patterns the more precise rate adjustments, inventory management, and marketing strategies will be in the future. Why it’s important for hotels? Why it’s important for hotels?

Upsell 105

Upsell Occupancy Revenue Management Revenue 105

STAAH

APRIL 29, 2025

With more channels, shifting guest expectations, and tighter margins, the Channel Manager is now central to commercial strategy. Its not just about where youre listed, its about how well you manage, price, and promote across every touchpoint. Rethinking the Role of a Channel Manager 3. Choosing and Managing Your Channel Mix 8.

Revenue 84

Revenue Management OTA Average Daily Rate 84

Refine

JANUARY 29, 2023

Upsells are a simple, straightforward way to drive more revenue, increase engagement, and build customer loyalty. Implementing the right upsell strategy can improve the guest experience and your bottom line.

Upsell 102

Upsell Travel Revenue Business 102

Cloudbeds

NOVEMBER 24, 2024

Include add-ons and upsells on your property’s website to increase revenue and allow guests to customize their stay with you. Research shows that chatbots can increase booking conversion rates for hotels by up to 30% and lead to a 55% increase in upselling opportunities for hotels. Watch the full session from Passport 2024.

Upsell 98

Upsell Services Accommodation Operations 98

Demand Calendar

OCTOBER 4, 2023

Upselling is often misunderstood as a revenue tool. When done well, upselling can be a way to provide additional value to guests, enhancing their overall satisfaction. However, it's more than just a way for hotels to earn more money. In this post, I will explore this strategy, looking at how it can benefit hotels and guests.

Upsell 98

Upsell Revenue Hotels General Manager 98

Hotel Management

JULY 2, 2024

No need to obsess over RevPAR or lose sleep over ADR – there are much more important metrics out there for revenue managers. Revenue management is not a walk in the park. The latest guide by Mews, the industry-leading hospitality cloud, explores the new success metrics for revenue managers. Get your copy here.

Revenue Management 130

Revenue Management Revenue Management Hospitality 130

Hotel Management

MARCH 4, 2025

Expanding into merchandise and upselling products or niche services – such as pet-friendly options, hot desks, event spaces, shuttle services and car rentals – can enhance revenue without the need for costly infrastructure investment.

Ancillary Revenue 130

Ancillary Revenue Retail Revenue Dining 130

Demand Calendar

MARCH 11, 2025

Growing revenue from meetings and events requires essential collaboration between Marketing, Sales, and Revenue Management : Marketing : Targets and attracts the right audiences and event types. Sales : Converts high-potential leads into booked events and upsells delegates on premium offerings.

Revenue 69

Revenue Revenue Management Upsell Forecasting 69

Lodging

FEBRUARY 1, 2024

AUSTIN, Texas—Oracle announced that Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service, and midscale properties.

Hospitality 162

Hospitality Upsell General Manager Events 162

Hospitality Tech

JUNE 16, 2025

The enhanced version of the ‘Skyway’ application provides hospitality, multifamily and senior living property managers with an easier way to monitor and maintain their property’s technology from a single portal, driving operational efficiency and improved guest experience.

Management 52

Management Upsell Services Operations 52

Xotels

MARCH 3, 2025

Let’s be honestrunning a hotel while managing its revenue at the same time is a balancing act. From making sure staff, guests, and smooth operations are all attended to, we can understand why revenue management so frequently gets put on the back burners. What Are Revenue Management Tools? Thats where outsourcing comes in.

Revenue Management 40

Revenue Management Revenue Management Ancillary Revenue 40

STAAH

OCTOBER 27, 2024

In STAAH, the Indian hospitality group found a sophisticated system to help manage room types and yield rules, and boost direct revenue by 30%. Daily deals, upselling, promos and a number of other in-built capabilities allow Chokhi Dhani revenue managers to drive demand based dynamic pricing decisions.

Revenue 113

Revenue Upsell Revenue Management Occupancy 113

STAAH

MAY 25, 2025

As the demand for more channels grew, so did the complexity of managing it all. We needed more than just a booking tool, we needed visibility, automation, and a smarter way to manage distribution, the team shared. Managing rates and bookings across OTAs used to be a daily headache now its quick, accurate, and stress-free.

Overbooking 90

Overbooking Hospitality OTA Upsell 90

STAAH

APRIL 23, 2024

As technology continues to evolve, so do the strategies and innovations within revenue management. Let’s delve into some of the key trends shaping the future of revenue management in the hotel industry: 1.

Revenue Management 110

Revenue Management Revenue Ancillary Revenue Management 110

STAAH

MAY 20, 2025

Heres why a booking engine should be at the heart of your hotels digital strategy: Own the Guest Relationship: Unlike online travel agents (OTAs) , direct bookings give you full access to guest data, ideal for personalization, upselling, and loyalty-building. Analytics & Conversion Tracking: Know whats working and whats not.

Upsell 87

Upsell OTA Revenue Hotels 87

Refine

DECEMBER 11, 2022

Few hoteliers use front desk upselling to the max. Not only do the front desk employees need to stay up to speed with all the upselling deals, but they also need to be comfortable using essential communication skills and marketing techniques. In short, to get it right, you need to read each situation correctly and.

Upsell 59

Upsell Market Marketing Revenue Management 59

SiteMinder

MARCH 25, 2025

What is a hotel reservations manager? A hotel reservations manager oversees the entire booking process at a hotel. This includes handling inquiries, managing bookings, confirming reservations, and resolving issues or discrepancies. What does a hotel reservations manager do? What is the reservation department in a hotel?

Management 52

Management Overbooking Occupancy Revenue 52

Webrezpro

SEPTEMBER 18, 2024

For hoteliers, it’s easier than ever with specialized messaging software integrated through your property management system (PMS). You can send notifications, responses, upsells, and more to the right guests at the right time. Short message service (SMS) marketing can bring a strong return on investment, with a 98 percent open rate.

Market 109

Market Marketing Upsell Services 109

Lodging

MAY 11, 2023

This joint effort provides two-way integration between systems and puts Canary’s guest management solutions like check-in, checkout, upselling, guest messaging, digital tipping, and digital authorizations directly into Maestro’s property management system.

Upsell 130

Upsell Operations Management Hotels 130

Hotel Management

APRIL 18, 2023

Hotels can even upsell additional amenities, leading to increased revenue and guest satisfaction. Digital menus are also easily updated in real-time, reducing printing costs and paper waste, while also providing an opportunity for restaurants to showcase high-margin items and offer automated upsells.

Upsell 147

Upsell Hotels Services Operations 147

eHotelier

NOVEMBER 3, 2024

Optimal resort revenue management requires organizations to look beyond the guestroom as they seek to maximize revenue. Ideally, resort hoteliers need to understand which guests are likely to spend the most overall during their stay—and even better, understand which guests are most profitable.

Revenue Management 111

Revenue Management Revenue Resorts Management 111

Hotel Speak

JUNE 22, 2023

With this seamless and end-to-end integration, Hotelogix aims to help hotels efficiently upsell and increase direct bookings for more revenue. It will, in turn, help hotels identify the guests’ spending patterns and present them with upselling opportunities.

Upsell 59

Upsell Revenue Online Marketing Hotels 59

SiteMinder

MAY 8, 2025

What is customer relationship management? Customer relationship management (CRM) is both a strategy and a set of tools that helps you manage and improve guest relationships. Your team misses an upsell. Essential features of a customer relationship management solution Not every CRM suits the way hotels work.

Management 52

Management Hotels Upsell Pipeline 52

SiteMinder

JULY 13, 2024

What is hotel revenue management? Hotel revenue management is the strategic distribution and pricing tactics used to sell perishable room inventory to the right guests at the right time in order to boost revenue growth. What is the primary purpose of revenue management? Why is revenue management important for the hotel industry?

Revenue Management 98

Revenue Management Revenue Management OTA 98

Hotel Speak

JUNE 11, 2025

In this article, we’ll explore how AI is transforming three key pillars of hotel commerce: channel management, CRM, and direct booking engines. AI in Channel Management: Smarter Distribution, Higher Revenue Historically, managing distribution channels required tedious manual updates and reactive pricing.

Hotel Marketing 65

Hotel Marketing Market Marketing Scale 65

STAAH

JUNE 8, 2025

Based on dynamic pricing , a pooled inventory system and armed with smart pricing features, it offers flexibility to create and upsell services directly—think spa treatments, transfers, or late check-out “The booking engine exceeded expectations. With the bulk updater, we manage pricing in minutes, not hours.”

OTA 70

OTA Hotels Upsell Intent 70

Hotel Speak

APRIL 18, 2025

Use revenue tech to your advantage Revenue management systems (RMSs) have evolved to provide smarter segmentation and demand forecasting to tighten levels of granularity. Things like upselling, cross-selling ancillary services, and promoting on-site spend at restaurants, spas etc., can result in a stable revenue stream.

Revenue 93

Revenue Average Daily Rate Revenue Management Hotels 93

Little Hotelier

DECEMBER 8, 2024

A unified inbox is a tool that consolidates messages from multiple communication channels, such as email, social media and SMS, into a single interface that allows users to manage all their messages in one place. How does a property management unified inbox work? What is Messaging Hub? What is the purpose of Messaging Hub?

Upsell 52

Upsell Revenue Accommodation Management 52

Hotel Business

NOVEMBER 21, 2024

IHG Hotels & Resorts has named HotelKey’ s technology platform as its first approved cloud-based property management system (PMS) solution for limited-service brands in the U.S. HotelKey’s solution provides hotel owners and operators with turnkey property management, according to the company.

Upsell 59

Upsell Revenue Management Resorts Closing 59

SiteMinder

JUNE 5, 2025

A hotel commercial strategy is a coordinated business approach that integrates sales, marketing, revenue management and distribution efforts to maximise total hotel revenue. Seamless digital experiences: Guests now expect to be able to manage every part of their stay, from the moment they book to the moment they check out.

Hotels 52

Hotels Revenue Management Revenue Upsell 52