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Sales and revenuemanagement are two departments that seemingly should be a match made in heaven but often find themselves at odds with differing goals for success.
Outsourced revenuemanagement has become a strategic solution for independent and lifestyle hotels that want to grow profitably without building large in-house commercial teams. If you’re a hotelier evaluating your revenue strategy, this is your practical starting point. What Is Outsourced RevenueManagement?
For hotel revenuemanagers, a few persistent challenges can slow them down, preventing them from focusing on broader strategies that maximize revenue, profitability, and guest satisfaction. Even heroes face obstacles.
Leading solution providers: Duetto RevenueManagement , RevenueManagement Systems HotStats RMS Cloud Prismm Event Planning Haynes MarComs Marketing Agency Submit an Article Advertisements Alicia Carr appointed as Vice President of Finance at Charlestowne Hotels About us
This story follows the divergent paths of two revenuemanagers, Emily and Alex, whose contrasting approaches illuminate a critical lesson for today's hotel owners, CEOs, and generalmanagers. Overwhelmed by manual processes, Emily traps herself in endless tasks that drain her energy and stifle her potential.
We explore how two generalmanagers interact with their revenuemanagers and how their different approaches affect their teams and the overall performance of their hotels. Let the story begin.
Markus Tauss will take over the management of the Lake Maggiore property on 1 June 2025 from Simon Spiller, who has passionately managed the Hotel Eden Roc for the past five and a half years, but left at his own request at the end of February 2025. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
By shifting the focus from purely "renting out meeting rooms" to attracting the maximum number of delegates and maximizing the spend per delegate , hotels gain a deeper understanding of their true revenue-generating potential. RevenueManagement : Aligns pricing, forecasting, and availability to optimize delegate volume and spending.
With every passing year, revenuemanagement is playing a more central role at hotels as they navigate a landscape now locked in a permanent state of change. The exact genesis of yield management (now revenuemanagement) in the hospitality sector is hotly debated,” says Stuart-Hill. “The
To stay ahead, hotels must evolve from basic room revenuemanagement to a more comprehensive, profit-oriented approach that encompasses all revenue streams and considers the profitability of each customer segment. This blog will outline three critical steps to achieve profit-oriented revenuemanagement.
Here is a story that gives an authentic look into the life of a revenuemanager. They juggle many systems and handle intense pressure from asset managers every day. Their bosses may not always notice their hard work, but it makes a difference in every part of the business and every dollar earned.
Concierge Hotel Chef Food and Beverage Associate Human Resources Associate Sales Associate Marketing & Communications Associate Front Office Associate Finance Associate RevenueManagement Associate Housekeeper Hotel Engineer Rising Star MAJOR AWARDS – AUSTRALIA AND NEW ZEALAND/SOUTH PACIFIC (Trophy + Certificate Awarded) Fijian GeneralManager (..)
Many hotels still rely on specialized, single-user systems managed by individual departments or team members. For instance, the revenuemanager might use a dedicated revenuemanagement system that only they can access, while the sales team uses a separate customer relationship management tool.
In their respective new roles, Chambers will work with the team to build and drive cross-functional strategies to better serve hotel generalmanagers, their teams and hotel owners, and Rosa will spearhead the operational performance of a portfolio of full-service and select-brand hotels while fostering relationships with owners.
APAC RevenueManagement Summit 2023 – “Unstoppable” May 23 and 24 Are you looking to take your revenuemanagement skills to new heights? Look no further than the APAC RevenueManagement Summit , the must-attend conference for hospitality and tourism operators.
In this blog post, we aim to highlight the evolving role of revenuemanagers in an industry increasingly influenced by AI and consider how best to integrate technological advancements with human skills to drive success.
Fast forward to today, generalmanagers appreciate that revenuemanagers collect, compile, analyze, and provide information based on data. It gives the generalmanager a better understanding of what happened (monthly reporting) and what the future might look like (forecasting).
In this blog post, we will address four challenges in revenuemanagement: incomplete data, the influence of cognitive biases on decision-making, the effects of knowledge and skill gaps, and the issues associated with black-box systems.
Strong Business Focus and Profit Generation Understanding : It is crucial for GMs to have a deep comprehension of the hotel's business mechanics. They need to understand what drives profitability, from revenuemanagement and cost control to market positioning and strategic planning.
The shift to guest-centric revenuemanagement presents challenges and opportunities, particularly for revenuemanagers who have long operated within the frameworks of traditional methodologies. It's about evolving from a numbers-focused viewpoint to one that deeply empathizes with and anticipates guest needs.
Before redefining revenuemanagement, I would like to acknowledge the expertise and dedication of revenuemanagers worldwide. This exploration is not a critique but an invitation to a conversation about aligning our strategies with changing customer needs and behaviors.
Cheney joined the company in 2007 and served as a generalmanager at multiple assets from Alaska to Colorado before joining the corporate team in 2011 as director of revenuemanagement.
A quick search on the internet yields a wide range of definitions for ‘revenuemanagement’. Some of these take a theoretical, almost academic approach and, in several instances, there are iterations of revenuemanagement’s classic definition: ‘selling the right room, to the right guest, at the right time, for the right price’.
The main argument of this blog post is simple but essential: hotels focus too much on room revenue, ignoring other valuable sources of income. Full-service hotels have various revenue-generating opportunities, such as food and beverage operations, spa services, and event hosting.
Hotel revenuemanagers call these fluctuations seasonal and day-of-the-week demand variations. So if a hotel depends on travel reasons to the destination, which is the role of marketing and revenuemanagement? There is no reason to go to the beach and no demand for overnight accommodation.
APAC RevenueManagement Summit 2024 – “RISE UP” May 27 and 28 Join us at the APAC RevenueManagement Summit 2024 – “Rise UP” on May 27 and 28. Ready to take your revenuemanagement to the next level? Secure your spot at the APAC RevenueManagement Summit now! Was industry ready?
Dickinson said Luminous will offer owners and developers flexible partnership models, including lease agreements, full property management encompassing comprehensive oversight of operations, revenuemanagement, brand positioning, refurbishment, food and beverage and sustainability programs.
From a hotel generalmanager's perspective, addressing revenue leakage requires a holistic approach, with the revenuemanager playing a key role in delegating tasks and monitoring progress.
RevPAR and RGI are not just numbers on a spreadsheet; they play a pivotal role in determining the compensation of revenuemanagers, the professionals responsible for maximizing a hotel's profitability. Bonuses and incentives for revenuemanagers are often directly tied to achieving or exceeding RevPAR and RGI targets.
From leading revenuemanagement at high-end hotels to transitioning into the innovative world of travel technology, Prayoga continues to push the boundaries of his career with STAAH. He appreciates the chance to continue working in the realm of revenuemanagement and sales, but in a dynamic and progressive environment.
Hilton Sydney welcomes new GM Hilton Sydney has appointed Malcolm Zancanaro as the new GeneralManager of the hotel. As Regional Director of Sales, South and South East Asia, based out of Bangkok, Ammari will be responsible for managing all sales functions for the region.
City Edge Apartments – Box Hill “We believe that our commercial and franchising platform including revenuemanagement services, global distribution offerings, sales and rewards program Choice Privileges will all greatly benefit the City Edge portfolio,” said Fraser.
He will oversee the consumer strategy for the region including Brand Management, Marketing, Sales, Distribution, RevenueManagement, Loyalty, Customer Experience, Digital and Communications. InterContinental Sorrento names GM InterContinental Sorrento Mornington Peninsula has announced Jason Burnett as its new GeneralManager.
Delegates can expect power sessions on revenuemanagement, the intelligent guest journey,on-property technology andOTAs, as well as a Q&A with Agilysys, Sales Engineer, Asia Pacific, Chris Ormiston, on boosting profitability and guest satisfaction.
The ideal solution would be to keep looking into the future to take action and adjust plans before it is too late. Monthly historical reporting can help analyze current situations, but they seldom reveal the information necessary to make relevant decisions about the future.
In this post, I explore how the GeneralManager, the RevenueManager, and the often-overlooked Guest Experience Manager collectively steer a hotel toward profitability, customer satisfaction, and sustainable growth.
Revenuemanagement is no longer just about setting the "right" price for a room. This blog post examines the three critical components of a successful revenuemanagement framework and provides practical advice for hoteliers who want to elevate profitability.
I’ve been a GeneralManager and later became a major shareholder in a resort in Nelson. Over the next decade, I imagine that AI will have a significant impact on personalising guest experiences, while streamlining operations, and enhancing revenuemanagement.
Revenue performance management encompasses various activities to optimize revenue through strategic pricing, inventory management, marketing, and sales practices. This comprehensive approach ensures that hotels maximize their revenue potential despite market uncertainties.
Teigan Slater is Director of Sales and Distribution; Macey Button is a new Account Director; Sherena Mulgrave has been appointed Wedding and Social Sales Manager; Jess Hall and Ken Price take up Sales Manager roles. We’re proud to welcome this new wave of talent to W Melbourne.
A hotel's online reputation has become its most valuable asset in the digital sphere. Each review and rating weaves into the broader story of the brand, compelling potential guests toward or away from a booking decision. Beyond attracting guests, an excellent online reputation directly impacts a hotel's pricing power.
In today's data-driven world, revenue analytics has emerged as a pivotal tool for hotels aiming to improve guest satisfaction, optimize revenue strategies, and enhance operational efficiency. By harnessing the power of data, hotels can transform their revenuemanagement practices and drive sustainable growth.
The New Zealand and Pacific property categories awarded in Auckland on November 1 include the following: Property Awards New Zealand Apartment Hotel New Zealand Regional Property New Zealand Meetings and Conferencing Property New Zealand Boutique Hotel New Zealand Midscale Hotel New Zealand Upscale Hotel New Zealand Luxury Hotel New Zealand Lodge New (..)
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