Hotel Business

APRIL 4, 2024

We spoke with four women leaders within the industry who shared their unique career journeys with us: Summer Shoemaker, general manager, San Diego Mission Bay Resort (San Diego) What does it mean to you to be a female leader in the hospitality industry?

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Hotel Management

DECEMBER 19, 2024

That initial meeting with Tony started a whole new conversation, Grant and I had an idea and intent, but we didn’t have the means. And they want to trust their operator to deliver the focus, intent, and ability to make it happen. And create real dynamism through our general managers who have come from larger organisations.

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Closing Hotels Operations Branding 130

eHotelier

JUNE 12, 2025

The hotel has been designed to operate with industry-leading benchmark-setting Energy Use Intensity levels with the intention of proving that both construction of a net zero hotel as well as maintaining sustainable operations is achievable.

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Construction Revenue Management General Manager Revenue 52

Hotel Speak

JULY 1, 2025

What Hoteliers Need to Know For hoteliers, adapting to the new system means embracing agility and focusing more intently on real-time guest satisfaction. As Rodica reminded us: “If a general manager is focused on that experience, the guest reviews will follow, I can assure you, almost 100%.”

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KPI Revenue Accommodation Management 57

Demand Calendar

AUGUST 8, 2024

Despite the promises of personalization, these mega-chain websites and email marketing often feel generic, bordering on uninteresting, and even annoying. The strategy resembles a scattergun approach, akin to scams, where the intent is to convert even a small percentage of a large target audience.

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Hotel Business

JULY 9, 2024

“In concert with our exceptional team and amenities, this renovation exemplifies our commitment to delivering an unparalleled experience for groups, events, meetings and leisure travelers,” said Peter Engard, general manager, Westin San Diego Bayview. “We West, design director, HVSDesign.

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Accommodation General Manager Intent Events 104

Hotel Designs

NOVEMBER 13, 2023

Image credit: Four Seasons Hotels & Resorts “Tribeca is the epicentre of New York’s art, culture and fashion scene and is one of the most vibrant areas of the city,” said Thomas Carreras, General Manager of Four Seasons Hotel New York Downtown.

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Hotel Business

OCTOBER 17, 2024

” Atit Jariwala, founder/CEO, Bridgeton, remarked, “The design of Dawn Ranch is intentional to its location and pays homage to the many lives the resort has lived in its storied history. Thank you to BLLA for continuing to give lifestyle boutiques a platform to promote their authenticity and adventure.

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Hospitality General Manager Intent Resorts 105

Demand Calendar

MARCH 12, 2024

The intent of this post is not merely to challenge the conventional wisdom but to offer a new perspective that redefines the beginning of the guest journey. This need arises from various life scenarios—a business trip, a festival or concert, or visiting friends and family.

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Intent Marketing Strategy Accommodation Business 98

Hotelier Magazine

OCTOBER 31, 2024

“The continued commitment and engagement of the employees at Chelsea Hotel, Toronto doesn’t happen accidentally,” says Rob Housez, general manager. The HR team, with the full support of the hotel’s executive committee, expends an intentional and strategic effort to continue to deliver an inspiring employee experience.”

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Tourism General Manager Intent Hotels 59

Hotel Business

FEBRUARY 25, 2025

I have been lucky to work with so many talented and dedicated teams throughout my career, and the team at Hapi is intently focused on finding better ways to drive business outcomes for our customers and partners. A funny thing happened on my way to becoming a general manager, and that opportunity uncovered a passion for technology.

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Demand Calendar

AUGUST 24, 2023

The PMS was a pen-and-paper solution for many years, but the original intention was to set up a better way of getting the financials right. The next problem to solve, decades later, when the hotel industry started to grow, was to manage reservations.

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eHotelier

JULY 2, 2025

What Hoteliers Need to Know For hoteliers, adapting to the new system means embracing agility and focusing more intently on real-time guest satisfaction. As Rodica reminded us: “If a general manager is focused on that experience, the guest reviews will follow, I can assure you, almost 100%.”

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Accommodation OTA Revenue KPI 52

Hotel Designs

MAY 1, 2025

Image credit: Four Seasons Resort Maui at Wailea “The reimagined Maile Suite represents our commitment to providing the ultimate luxury experience that today’s discerning travellers seek, commented Ben Shank, General Manager of Four Seasons Resort Maui.

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Resorts Intent General Manager Retail 52

Hotel Business

OCTOBER 8, 2024

She shared that one of her general managers offered the perfect reason why. “I “We’re not trying to dominate the experience, we are trying to enhance it,” he added. For Belon, technology is “100% an employee-based methodology,“ adding that her company will never have kiosks in its lobbies.

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Hiring General Manager Intent Hospitality 95

eHotelier

JUNE 30, 2025

Hotel Bourré Bonne is a celebration of Louisville’s rich heritage, bringing together the best of its past and present,” says Morty Valldejuli, General Manager, Hotel Bourré Bonne. Every detail has been intentionally designed to celebrate the city’s rich culture while contributing to its continued momentum and vibrancy.

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Hotel Business

MAY 22, 2025

To sustain long-term success, companies need to proactively invest in leadership development, ensuring that the next generation of general managers is equipped to navigate these challenges and opportunities. By Rick Badgley The hospitality industry is evolving rapidly, with shifting guest expectations and labor shortages.

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Hotel Designs

DECEMBER 13, 2024

Leboeuf has also held key positions in iconic venues such as Claridges London, where he was General Manager, and the Rosewood Hotel Group as Vice-President of Operations. A graduate of Cornell University and HEC Management School in Paris, Leboeuf is dedicated to elevating the guest experience in every endeavour.

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General Manager Management Hospitality Services 52

Hotel Designs

FEBRUARY 7, 2025

Image credit: Julie Soefer We are thrilled to join the Houston community, and more specifically, Montrose neighbourhood, as we open the doors to Hotel Saint Augustine, said Omar Abreu, General Manager, Hotel Saint Augustine. The lobby, which fronts Loretto Drive, sits in the main building behind a quaint entry courtyard.

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Hotel Business

NOVEMBER 30, 2023

Industry recognition: HE received industry accolades and recognition for outstanding performance in operations and remains at the top of all the major brand’s lists of Top Management Companies based on Intent to Recommend scores. This accolade culminated in receiving the J.W. Marriott Jr. Guest Experience Award.

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Little Hotelier

SEPTEMBER 24, 2024

Hotel general manager interview questions Q1: How have you successfully increased a hotel’s occupancy or revenue in the past? Be clear about why you need hotel front desk staff Your intention in hiring the right person is one of the most important factors you can get right from the start.

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Hotel Designs

AUGUST 2, 2023

The thread running through this list of openings and offerings is simply that – each hotel delivers a clear message of intent and location through design. Under the helm of General Manager Francois-Xavier Schoeffer, the property will also feature a bespoke fitness centre and Bamford Wellness Spa.

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SiteMinder

JUNE 28, 2023

Vincent Xie, General Manager of Overseas Lodging at Meituan, says, “With over 600 million users annually, Meituan has unique visibility into the growing appetite to visit Thailand among Chinese travellers. In particular, we are tracking the strong intent to travel among those born after the year of 1990.

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Travel Media Group

JULY 19, 2023

So what we would do is we would send customized and personalized emails to our guests from the general manager before, during, and after the stay. So I would say from the science standpoint, we have a very intentional organizational structure and deployment within the marketing and digital strategy team at Remington.

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Boutique Hotel News

MARCH 6, 2023

In 2018, Immesi became general manager of The Curtain Hotel and members club in Shoreditch [now a Mondrian Hotel]. In her role as managing director of Native Aparthotels, Immesi has continued to grow the lifestyle brand and oversee operations, people, culture and strategic development across the UK and into Europe.

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Real Estate Hospitality Construction Management 101

Hotelier Magazine

MAY 20, 2024

At the start of 2023, the Board of Directors and the Executive Committee signed a Sustainable Development Commitment Charter, confirming the company’s intention to do more to reduce its impact on the environment and increase its impact on the community.

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Construction Hotels Management General Manager 64

Hotel Operations

APRIL 28, 2023

Our intention is to provide ‘Refreshingly Local’ experiences.” Before Shiji ReviewPro, I found it nearly impossible to track, let alone respond to them all,” added Emma McDonald, General Manager of the Coast Tsawwassen Inn. We want to be in a niche that big brand boxes can’t provide, that Airbnb can’t provide.

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Management Hotels Branding Hiring 80

Hospitality Tech

JUNE 9, 2025

PAR® Engagement is our new vision—doubling down on R&D and innovation for what will drive the future of restaurant engagement and digital sales growth," said Joe Yetter, General Manager of PAR Engagement. and kitchen operations tech company QSR Automations LLC, announced their intention to merge.

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Hospitality Tech

JUNE 9, 2025

and kitchen operations tech company QSR Automations LLC, announced their intention to merge. PAR® Engagement is our new vision—doubling down on R&D and innovation for what will drive the future of restaurant engagement and digital sales growth," said Joe Yetter, General Manager of PAR Engagement.

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Operations ROI Branding Management 52

Hospitality Tech

JUNE 9, 2025

PAR® Engagement is our new vision—doubling down on R&D and innovation for what will drive the future of restaurant engagement and digital sales growth," said Joe Yetter, General Manager of PAR Engagement. and kitchen operations tech company QSR Automations LLC, announced their intention to merge.

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Operations ROI Branding Management 52

Boutique Hotel News

DECEMBER 20, 2022

Episodes are created in partnership with local destination management organisations (DMOs), and itineraries are informed by Tripadvisor’s traveller intent data. . Simon Mahon, general manager at The Grand York, tells BHN : “I don’t think the full power and damage of Brexit has materialised.

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Travel Hotels Branding Consumer 124

SiteMinder

JUNE 12, 2024

Over time, these roles matured and transformed, giving birth to the modern-day revenue or reservations managers. In the context of smaller establishments, such as boutique hotels or bed and breakfasts, it’s often the general manager who dons the hat of a revenue manager, juggling multiple responsibilities.

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Hotelier Magazine

MAY 4, 2023

The panel wrapped up with some strategies anybody could implement to manage stress and improve their overall wellbeing, which included identifying warning signs, socializing, daily self-checks, listening to music, exercising, humor and more. Make your intentions known and try to participate in as many experiences as you can.

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Lure Agency

MARCH 7, 2023

Leveraging search intent and online sentiment, the Lure team uncovered other social group opportunities, such as the celebration of life and flourishing worship services, despite ongoing restrictions imposed due to the pandemic. General Manager Eric Bates said, “2022 has been the most successful year in Wingspread’s history.

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Marketing Market Marketing Strategy Sales 52

Travel Media Group

FEBRUARY 8, 2023

We had to do things different in a way to protect our general manager’s time because they were performing in a very different capacity than they were pre covid. So if they’re expecting to find a clean, friendly hotel, it’s our intention to provide that when they arrive. We had to create new efficiencies.

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Hospitality Travel Business Market 52

SiteMinder

JANUARY 17, 2024

A data breach is the release, intentional or unintentional, of private or confidential information to an untrusted environment. Hotel malware Malware is any piece of software that was written with the intent of doing harm to data, devices or to people. Table of contents What is a hotel data security breach?

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Hotel Operations

MARCH 15, 2023

A unique business model Hospitality is a unique industry, says Martin Soler, a former hotel general manager, and now Partner at Soler & Associates. AI can understand intonation and intent and give feedback on how well an interaction went. Could AI have a place in hotels and the way we provide hospitality?

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