Sat.Mar 09, 2024 - Fri.Mar 15, 2024

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How to combat low customer retention in hospitality

eHotelier

Here's a look at why customer retention is so crucial for businesses and how to overcome the hurdles that companies in the hospitality industry encounter when trying to build customer loyalty.

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Who Needs a Travel Visa? Requirements Are Easing

Skift Blog

Skift Take: While international travel has gotten easier in some regards coming out of the pandemic, far too many travelers are still dealing with lengthy visa processing delays that have hurt the industry's recovery.

Travel 310
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A Matter of Trust

Lodging

What initially inspired you to get into the hospitality business? My journey into the hospitality business was somewhat accidental, sparked by my graduate thesis on Canadian Travel Patterns. This research opportunity led to a role in industry research, which fueled my career path into hospitality consulting and then into brand marketing and commercial leadership.

Business 293
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art’otel Rome To Open In The Italian Capital

Hospitality Net

art’otel, the contemporary lifestyle hotel brand owned by PPHE Hotel Group, the international hospitality real estate group which develops, owns and operates hotels and resorts and is made famous since 1989 by the success of its Park Plaza properties, is pleased to announce art’otel Rome Piazza Sallustio, its flagship European hotel set to open in the first half of 2024. art’otel Rome Piazza Sallustio, a new premium lifestyle hotel with art and gastronomy at its core, lands in the heart of the I

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Quest opens new-build hotel in billion-dollar Sutherland Shire precinct

Hotel Management

The Ascott Limited, Australia has opened a 71-key Quest property as part of a billion-dollar Novm development in Sydney’s Sutherland Shire. Located within Woolooware Bay Town Centre – a precinct that includes a shopping centre, waterfront parklands, a shared pedestrian/cycle path, outdoor fitness zones and children’s playground – Quest Woolooware Bay is close to the ocean, golf courses and PointsBet Stadium.

Shopping 279
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The Challenge With the Long-Haul, Low-Cost Business Model

Skift Blog

Skift Take: The long-haul, low-cost business model has proved to be a challenge for airline executives. But with changes in travel preferences and advancements in aircraft technology, could we finally see a breakthrough?

Business 299

More Trending

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Scandic Go Brand Continues to Expand - 2025 Opening Planned in Oulu, Finland

Hospitality Net

Scandic has signed a long-term lease agreement with property developer SRV for a new 144-room Scandic Go in Oulu, Finland. The hotel will be centrally located in northern Finland’s largest city and is expected to open during the second half of 2025.

Branding 276
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Marriott unveils plans for luxury Sheraton resort in Hervey Bay

Hotel Management

Marriott International is making plans to bring Sheraton Hotels and Resorts to Hervey Bay, in the form of a 223-room five-star hotel component of the AU$445 million Torquay waterfront development. The hotel giant has signed a Memorandum of Understanding (MOU) with developer Sunny Beach Land confirming its intention to operate the proposed Hervey Bay Esplanade Resort.

Resorts 264
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Hilton Buys Graduate Hotels Brand in $210 Million Deal

Skift Blog

Skift Take: The hotel behemoth Hilton is acquiring the hip, localized Graduate Hotels brand for a cool $210 million. The boutique chain has rapidly expanded to 33 properties clustered around universities in the U.S. and U.K.

Branding 291
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A Pioneering Path

Lodging

What initially inspired you to get into the hospitality business? My inspiration stems from my family who always embody hospitality and friendliness towards others. Growing up, we often lived in tourist destinations due to my father’s career in civil engineering, and I cherished our vacations together as some of my happiest times. These experiences fueled my desire to bring that same feeling of joy to others.

Business 293
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Unveiling Success: Revinate’s 2024 Hospitality Benchmark Report

Hospitality Net

Rhocelli Wright, Customer Success Manager at Revinate, introduces the 2024 Hospitality Benchmark Report, a cornerstone for hoteliers navigating the industry’s complexities.

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Entries open for 2024 Australasia-Pacific Hotel Design Awards

Hotel Management

New-build hotels, impressive conversion projects and stellar refurbishments from across Australia, New Zealand and the South Pacific will be recognised at the 2024 Australasia-Pacific Hotel Design Awards. Entries are now open for the 2024 awards, which recognise exceptional projects – completed and opened in 2023 – that demonstrate design innovation, a commitment to sustainability design practices and deliver exceptional guest experience.

Hotels 264
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Ritz Carlton in Saudi Set to Be Most Expensive Hotel in the Middle East

Skift Blog

Skift Take: Twice the price of The Plaza, more than the Maldives and outdoing Dubai, Saudi Arabia means business with its luxury hotel expansion.

Hotels 321
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Hilton to Accelerate Expansion in Lifestyle Category With Addition of Graduate Hotels

Lodging

Hilton (NYSE: HLT) today announced an agreement with Adventurous Journeys Capital Partners (“AJ Capital”) to acquire the fan-favorite Graduate Hotels® brand, adding a significant growth opportunity for the global hospitality leader in the fast-growing lifestyle hotel market. Hilton will pay $210 million to acquire all rights to the Graduate brand worldwide, enter into franchise agreements for all existing and signed pipeline Graduate Hotels, and become responsible for the brand’s future developm

Pipeline 284
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Hovr Releases First Annual 2024 State of Travel and Hospitality Buyer’s Journey

Hospitality Net

Officials of Hovr, an online quality content provider that encourages greater guest engagement, today released the first annual “2024 State of Travel and Hospitality Buyer’s Journey.” The in-depth report examines seven trends impacting travel purchasing decisions in 2024, as well as ways to further engage guests to increase the likelihood of bookings.

Travel 269
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BWH signs three SureStay properties amid growing demand for economy hotels

Hotel Management

BWH Hotels is tapping into demand from price-conscious travellers with the signing of three new economy hotels, under SureStay Hotels branding, in Australasia. The cluster of signings sees the launch of extended stay brand, SureStay Studio, to the portfolio with an existing residential apartments property in Brisbane’s southern suburb of Mount Gravatt, to be converted into 2-bedroom accommodations for business and leisure guests.

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Amadeus Acquires Voxel to Expand Payments Business

Skift Blog

Skift Take: Amadeus acquired another company earlier this year to expand its biometrics business. Now it's taken the same strategy to expand its payments business.

Business 299
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Ask Anthony: Diversity and Inclusion in Today’s Hospitality Industry

Lodging

What is your take on diversity and inclusion in today’s hospitality industry? In the hospitality industry, we’re in the business of creating memorable experiences for our guests. We strive to exceed expectations, anticipate needs, and deliver a warm welcome that feels like coming home. While having a beautiful setting and flawless guestrooms is key, the heart of hospitality lies within your team and their ability to deliver friendly, thoughtful service.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Marriott and Vasilakis SA Partner on a 160-Key JWMarriott in Crete, Greece

Hospitality Net

Marriott International, Inc. announced it has signed an agreement in collaboration with Vasilakis SA to bring the JW Marriott brand to Greece. Anticipated to open in 2025, JW Marriott Crete Resort & Spa will span 100 acres of coastal beauty and will be a haven for travelers who seek a luxury escape paired with exceptional service and holistic well-being experiences.

Resorts 264
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How to Respond to Common Sales Objections

Anthony Cole Training

Sales objections typically arise in several key areas during the sales process. The first is when you’re trying to secure someone’s time during prospecting, attempting to schedule a meeting on their calendar and obtain a few minutes of their attention. The second occurs when you are delivering a presentation and seeking a commitment or decision.

Sales 244
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Why Hilton Believes This is Going to Be Its Best Year in India

Skift Blog

Skift Take: Hilton seems to be taking a cue from its success in China and bringing a similar strategy to India. With the improving infrastructure, expanding airline services, and a large domestic market, the hotel company sees a perfect opportunity to expand its brand presence in India.

Services 283
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Choice Exchange Offer to Acquire Wyndham Expires

Lodging

Choice Hotels International‘s exchange offer to acquire the issued and outstanding shares of Wyndham Hotels & Resorts expired. Wyndham issued a letter to shareholders asking for their support of Wyndham’s nominations for their Board of Directors and issued another statement following Choice’s expiration announcement. All of the news from this morning from both companies is below: NORTH BETHESDA, Maryland—Choice Hotels International, Inc. announced the expiration of the exch

Resorts 284
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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California Lodging Investment Conference [CLIC] Hosts Seventh Annual Event

Hospitality Net

Officials of the California Lodging Investment Conference [CLIC], the only hospitality conference focused on the California hotel market, today announced the successful completion of its seventh annual event held at the Westin South Coast Plaza in Costa Mesa, Calif. With nearly 300 attendees, the conference included an opening reception for all attendees and a series of networking events and expert panels discussing the state of the California hotel industry followed by the post-conference netwo

Events 262
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South Yarra welcomes reopening of boutique five-star hotel

Hotel Management

Five-star boutique hotel, The Lyall, in South Yarra has reopened following a two-year redesign and refurbishment project. The ‘discreet’ property, situated on Murphy Street off Toorak Road, was purchased in 2021 by the team behind recently opened luxury private hotel, The Royce, who have undertaken a revamp of its 49 rooms and suites, and expanded its restaurant and wine bar.

Hotels 245
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Soho House Sees Red Ink Flow Despite Membership Surge at Clubs

Skift Blog

Skift Take: The upscale members' club saw mounting losses despite a jump in membership during the fourth quarter. Has rapid growth ruined its exclusivity?

Hotels 299
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HUNTER Shares Speakers and New Initiatives Ahead of 35th Conference

Lodging

ATLANTA, Georgia—The Hunter Hotel Investment Conference (HUNTER) announced featured speakers and new initiatives in this year’s programming. The additions to the 2024 schedule underscore HUNTER’s commitment to incorporating fresh topics and perspectives into its expanding attendee base. Among the speakers, HUNTER welcomes Cassie Kozyrkov, Google’s first chief decision scientist, to lead a session on artificial intelligence and its evolving impact on the hospitality industry.

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Preventing Employee Burnout in Restaurants & Hospitality: An Integrated Approach

Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation

Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.

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Breaking Barriers: Sustainable Hospitality Challenge 2024 Unleashes Innovation Worldwide

Hospitality Net

Amidst record-breaking participation from over 70 universities worldwide, the Sustainable Hospitality Challenge (SHC) by Hotelschool The Hague launches its 10th edition, signaling a new era of sustainable hospitality.

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Four Seasons Resort and Residences at The Pearl-Qatar opens its doors

Hotel Designs

Hotel Designs Four Seasons Resort and Residences at The Pearl-Qatar opens its doors Four Seasons Resort and Residences at The Pearl-Qatar opens its doors Four Seasons Resort and Residences at The Pearl – Qatar recently opened its doors to guests, revealing a contemporary yet elegant interior design by global hospitality interior design studio, Wimberly Interiors, part of WATG.

Resorts 116
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4-Hour Waits at Immigration and $27 Hot Water: Has American Hospitality Lost the Plot?

Skift Blog

Skift Take: There's a worrying trend in American hospitality: Travelers coming to the U.S. from abroad often encounter sloppiness, rudeness, and ineptitude in stereo sound.

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AHLA Foundation: Hotel Industry Jobs Projected to Outpace Market Job Growth

Lodging

WASHINGTON—Recent research commissioned by AHLA Foundation, the charitable arm of the American Hotel and Lodging Association (AHLA), projects robust demand for hotel industry jobs over the next five years, outpacing overall market job growth. The AHLA Foundation asked Lightcast for data on demographic and growth trends that would identify and map career pathways in the hotel and lodging industry.

Market 274
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.