Skift Blog

MAY 13, 2023

Skift Take: AI news drove headlines this week, from Expedia, to Google, and even to Skift. Click through for a summary of the top stories.

Travel 332

Travel 332

Anthony Cole Training

MAY 19, 2023

In this blog article, we discuss the best advice sales managers can give their salespeople, and that is to "keep moving." If you want to increase sales within your organization, you must keep moving throughout the ups and downs, the missed opportunities, the clients who "ghost" you, and more.

Sales 293

Sales Management Online Sales Hiring 293

Lodging

MAY 17, 2023

InterContinental Hotels Group (IHG) announced that Jolyon Bulley will succeed Elie Maalouf as Americas CEO. Bulley is currently IHG’s CEO for the Greater China region, and also the group’s transformation lead for Luxury & Lifestyle. The appointment follows the announcement on May 5 that Maalouf will become IHG’s group CEO on July 1 following Keith Barr’s decision to step down to return with his family to the United States.

Hotels 275

Hotels 275

Hotel Management

MAY 16, 2023

With curated wine experiences in high demand, HM spoke to hotel sommeliers to get an insight into key trends in the world of wine. Here, The Ritz-Carlton, Perth Sommelier, Camilla Luzzi, shares an insight into her role and discusses the wine experience at the hotel’s new Club Lounge. The Ritz Carlton Perth Club Lounge Bar How did you get into this area?

Tourism 264

Tourism Management Operations Hotels 264

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

Sales

Skift Blog

MAY 14, 2023

Skift Take: First-mover advantage from online travel companies in generative AI might not hold up over the long-term. The chessboard may get overturned. Still, getting out there first doesn't hurt.

Travel 329

Travel 329

Hotel Financial Coach Blog

MAY 14, 2023

Click on image to learn more Understanding Allocations Coming Soon – The Prosperous Hotelier Complimentary Discovery Call – [link] Video Course Links: [link] [link] [link] Be sure to check out my other services on the links below. On-line Strategic Hospitality Financial Leadership Workshops The 3 Month 1-1 Financial Leadership Mentoring Program Hotel Accounting Policy Manuals Hotel Asset Management Program Strategic Hospitality Financial Leadership Workshops Keynote and Breakout Speaker 4

Hospitality 147

Hospitality Services Management Hotels 147

Hotel Management

MAY 16, 2023

Accor has signed a deal with asset management company APH Holding to introduce a new-build Novotel in the Melbourne suburb of Box Hill. The 132-room Novotel Melbourne Box Hill, which is set to open in January 2025, will feature conference and events facilities including a 200-capacity ballroom, as well as an all-day dining restaurant, lobby bar/café and rooftop bar.

Retail 264

Retail Construction Dining Accommodation 264

Skift Blog

MAY 17, 2023

Skift Take: While it’s still too early to say when business travel could make a full recovery, smaller businesses drove some important trends in the first quarter.

Business 326

Business Travel Management Hotels 326

eHotelier

MAY 17, 2023

Cost can always be reduced, but how does this multi-facted issue impact your day-to-day operations and how will it reflect on your guest experience? Here are ways to turn cost issues into a competitive advantage.

Operations 130

Operations Hotels Marketing Strategy Market 130

Lodging

MAY 16, 2023

Picture this: A person browsing a hotel’s website studies the property online. You might think they’re carefully planning a visit, but that’s not the case. In fact, they don’t intend to show up at the establishment at all. Instead, they’re preparing to sue the hotel—and hundreds of others—in an effort to win fees just for filing the lawsuit. Situations like this are known as “tester” lawsuits, and hotels are among the thousands of businesses hurt […] The post Fighting Frivolous Lawsuits: S

Hotels 263

Hotels Business Hospitality 263

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

Sales

Hotel Management

MAY 15, 2023

Australian-owned global fund manager Salter Brothers is growing its luxury hotel portfolio with the acquisition of Escarpment Group’s five boutique properties in NSW. The portfolio, totalling 237 rooms, includes hotels and estates located across tourism hotspots the Blue Mountains and Hunter Valley regions. Parklands Country Gardens and Lodges, Blackheath Lilianfels Resort and Spa (89 rooms), The Hydro Majestic Hotel (84 rooms), Echoes Boutique Hotel (14 rooms), Parklands Country Gardens and Lod

Tourism 264

Tourism Hotels Resorts Management 264

Skift Blog

MAY 15, 2023

Skift Take: Tourism boards are always trying to keep up with how visitors are finding and interacting their content. The Google Analytics update should make this easier. Hopefully, they can actually capitalize on the new information.

Tourism 326

Tourism Market Marketing 326

Hotel Financial Coach Blog

MAY 17, 2023

Now Available on Amazon – with Free Prime Shipping – Link Below Purchase on Amazon a t [link] The post Book Release Announcement “The Prosperous Hotelier” first appeared on Hotel Financial Coach.

Hotels 130

Hotels Hospitality 130

Lodging

MAY 18, 2023

HERSHEY, Pennsylvania—Shaner Hotels announced the acquisition of the 86-room Hampton Inn & Suites by Hilton Hershey in Pennsylvania. Shaner also will operate the property and plans to implement $1.2 million in renovations to completely remodel guestrooms. Additionally, the company announced that it will break ground on another hotel—a TownePlace Suites—in the coming months.

Hotels 258

Hotels Operations Real Estate 258

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

Hospitality

Hotel Management

MAY 18, 2023

Rydges Wellington appoints new GM EVT has announced the appointment of Shannon Craig to the general manager position at Rydges Wellington. Craig, who returns to New Zealand after two decades living and working in Australia and the UK, will also take on the role of Area General Manager for Rydges Rotorua and Arawa Park Hotel Rotorua. “We are delighted to have lured Shannon back to Wellington as she is a highly regarded and extremely accomplished addition to our New Zealand operations,” said EVT H

General Manager 246

General Manager Business Management Operations 246

Skift Blog

MAY 16, 2023

Skift Take: China's reopening should inject more momentum into Singapore Airlines' financials.

Tourism 324

Tourism 324

Are Morch

MAY 14, 2023

n the sphere of financial services for the hotel industry, an emerging trend is reshaping the landscape: cryptocurrencies. These digital assets represent a form of currency that exists solely in the virtual realm. Unlike traditional currencies governed by banks or governments, cryptocurrencies are primarily managed by their users, offering a new level of autonomy and […] The post Cryptocurrency Adoption in the Hotel Industry appeared first on Are Morch, Digital Transformation Coach.

Hotels 130

Hotels Services Management 130

Lodging

MAY 18, 2023

Hotels have always taken a strategic approach to selling rooms to drive demand and optimize room revenue. They should be taking that same approach to their parking asset. At Towne Park, we evaluate the impact of parking the same way hotels evaluate room revenue; we call it RevPAS or revenue per available space, which provides a metric for optimizing parking for the greatest return.

Revenue 257

Revenue Hotels Operations 257

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Hotel Management

MAY 17, 2023

Langham Hospitality Group has announced Bob van den Oord as its next Chief Executive Officer, succeeding Brett Butcher, who is stepping down from the position. Butcher, an Australian national, took up the Chief Executive Officer in 2021 seven years after he departed the organisation from the same role. He will retain responsibilities within Great Eagle as well as CEO of Langham Hospitality Investment Ltd.

Hospitality 246

Hospitality Business Branding Sales 246

Skift Blog

MAY 15, 2023

Skift Take: The 787-9 Dreamliner, the new flagship aircraft for Hawaiian Airlines, offers a multitude of intricately designed features to honor Hawaiian history.

307

307

Hospitality Tech

MAY 17, 2023

In exchange for their loyalty, on-property staff want to be heard, respected and given access to better benefits.

116

116

Lodging

MAY 16, 2023

CHICAGO—The global luxury hospitality industry is undergoing a transformation as luxury hotels have risen in popularity in tandem with rising global wealth and consumers’ increased prioritization of experiences. The number of luxury hotel brands and supply has increased by more than one million rooms over the past 40 years. Investors have taken notice as luxury hotels have become an institutional investment and changing consumer preferences give rise to new investment opportunities.

Consumer 246

Consumer Hotels Branding Hospitality 246

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

Management

Hotel Management

MAY 16, 2023

Flight Centre Travel Group (FCTG) is bolstering its luxury leisure offering with the acquisition of travel event Luxperience from Diversified Communications Australia. FCTG Global CEO of Leisure, James Kavanagh, said Luxperience is ‘the right fit’ for the business. “Luxperience is very well-known in Australia and New Zealand, it has a strong reputation as a great quality annual hosted buyer event connecting high-end experiential travel advisors with elite suppliers,” he said.

Events 245

Events B2B Travel Business 245

Skift Blog

MAY 14, 2023

Skift Take: Forget spas and cocktail bars. Indoor kitchens are the must-have perk at U.S. hotels now. Marriott, Hilton, Hyatt, and Wyndham are smart to bet that the long-stay trend will be here for the long term.

Branding 307

Branding Hotels 307

Hotel News Resource

MAY 17, 2023

Hospitality is a multi-billion-dollar industry commonly identified with hotels, travel, and care sectors. Hospitality and customer service connect with aspects crossing both segments. For example, numerous companies call their customers guests, striving to provide exceptional service driving profits and revenue. Over the last few years, however, Covid-19 has offered a tremendous challenge to the hospitality industry.

Services 114

Services Revenue Hospitality Travel 114

Lodging

MAY 15, 2023

DALLAS—Stress in the banking system and financial market volatility continued to slow commercial real estate lending activity in the first quarter of 2023, according to the latest research from CBRE. The CBRE Lending Momentum Index, which tracks the pace of CBRE-originated commercial loan closings in the United States, declined by 33 percent from the fourth quarter of 2022 and 53.5 percent when compared with the strong loan volume of a year earlier.

Real Estate 245

Real Estate Closing Marketing Market 245

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

Sales

Hotel Management

MAY 18, 2023

StayWell Holdings property Park Regis Griffin Suites in Melbourne has revealed new meetings and event spaces, upgraded conference rooms, as well as soft refurbishments of hotel rooms. Hotel rooms have been refreshed to convey a feeling of warmth and comfort, alongside practicality and functionality with modern decor including artworks, refreshed colour palettes and new furniture.

Events 147

Events Management Hotels 147

Skift Blog

MAY 18, 2023

Skift Take: Egypt believes it's well-positioned to take advantage of the surging interest in medical tourism, but it needs to make treatment more affordable in the face of increasing competition.

Tourism 301

Tourism 301

Hotel News Resource

MAY 15, 2023

Amsterdam’s hotel industry reported its highest average daily rate (ADR) and revenue per available room (RevPAR) for any month on record, according to preliminary April 2023 data from STR.

Average Daily Rate 114

Average Daily Rate Revenue Hotels 114

Lodging

MAY 19, 2023

With interest rates not expected to decline until mid- to late 2024, hoteliers are still navigating market conditions that are characterized by a higher debt-cost reality, fewer active lenders, and struggling debt coverage ratios. Further exacerbated by the recent U.S. bank collapse, which has made financing even harder to secure, deals are becoming more difficult to execute from a traditional lending standpoint.

Marketing 230

Marketing Market Hotels 230

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

Hospitality