Thu.May 09, 2024

article thumbnail

Airline Credit Cards and Frequent Flyer Programs Come Under Federal Scrutiny

Skift Blog

Skift Take: Federal agencies are currently investigating whether airlines have devalued frequent flyer miles to make it more difficult for consumers to redeem award tickets.

Consumer 305
article thumbnail

Hyatt Hotels Corporation Reports Q1 2024 Results

Lodging

CHICAGO, Illinois—Hyatt Hotels Corporation reported first quarter 2024 results. Highlights include: Mark S. Hoplamazian, president and CEO of Hyatt, said, “The year is off to a great start with gross fee revenue reaching a record of $262 million in the quarter. Our pipeline also reached a new record, expanding 10 percent year-over-year to 129,000 rooms, and we realized net rooms growth of 5.5 percent.

Pipeline 290
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Hilton Grand Vacations: Weak Yen Dents Japanese Appetite for U.S. Timeshares

Skift Blog

Skift Take: Hilton Grand Vacations is also eyeing a sales boost by inheriting Bluegreen's marketing deal with Bass Pro's 200 stores after the timeshare giant fully digests its latest acquisition.

Sales 278
article thumbnail

Booking.com: Family Travel Expected to Increase in Summer 2024

Lodging

Booking.com reports that searches for accommodations by families for the summer travel season are already seeing an 8 percent increase as compared to last year, while flight searches globally are seeing an increase of 21 percent. These figures underscore an interest in travel this summer, as families look to make the most of the warmer months ahead.

Travel 290
article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Hyatt Signals Strength in Business Travel, Loyalty, and All-Inclusives

Skift Blog

Skift Take: For months ahead, Hyatt is seeing business travelers and convention-goers flocking back to its properties while hordes of sun-worshippers continue to descend upon its all-inclusive resorts, especially in Cancun.

Business 251
article thumbnail

This Week’s Comings & Goings

Lodging

Sage Hospitality Group announced Justin Fowler as chief operating officer for Sage Restaurant Concepts, overseeing more than 50 restaurants, bars, cafes, and venues in the SCR portfolio. Hospitality Ventures Management Group announced the company has named Linda Philp as senior vice president and chief financial officer. She will be responsible for the company’s accounting, financial reporting, and risk management functions.

More Trending

article thumbnail

Aimbridge Hospitality Names Eric B. Jacobs Chief Global Growth Officer

Lodging

PLANO, Texas—Aimbridge Hospitality, a leading, global hotel management company and the world’s largest third-party hotel operator, today announced Eric B. Jacobs as its new Chief Global Growth Officer, effective June 2, 2024. Jacobs will sit on the organization’s executive leadership team and report directly to Craig S. Smith, Chief Executive Officer.

article thumbnail

Vacasa Told Employees About Layoffs, Restructuring and Leadership Changes

Skift Blog

Skift Take: This was Vacasa's fourth layoff round since CEO Rob Greyber took over in September 2022.

305
305
article thumbnail

Placemakr Expands Across Texas With Four New Properties

Lodging

WASHINGTON—Placemakr announced an expansion across Texas with four new property launches, bringing the company’s total operations to over 800 units in the state. The expansion includes the acquisition of Placemakr Downtown Austin, formerly named 3Waller, a 259-unit property in the heart of downtown Austin, marking the sixth property acquisition for Placemakr.

Branding 162
article thumbnail

JetBlue Slashes its Winter Transatlantic Schedule — A Sign of Weakness or Strength?

Skift Blog

Skift Take: Almost a third of the airline's long-haul European capacity is being cut as it redeploys aircraft and resources to routes in the Americas.

Business 241
article thumbnail

Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

article thumbnail

7 Pro Tips to Effectively Market Your Hotel

Lodging

Marketing is an essential and multifaceted effort that begins with creating a hotel narrative and value proposition, conveying it through physical and digital channels, and then measuring results—quantitatively when possible. As the leader of a full-service in-house agency, Michael Cady, chief marketing officer, Charlestowne Hotels, shares his recommendations in several key areas: 1.

Market 162
article thumbnail

Saudi Wants More Female Travelers, But Admits to a ‘Perception’ Problem

Skift Blog

Skift Take: Saudi Tourism Authority's Fahd Hamidaddin spoke about changing perceptions being a key part of his job.

Tourism 252
article thumbnail

Mews fuels growth across the hospitality sector as it provides hoteliers with access to funding

Hospitality Net

Mews, the industry-leading hospitality cloud, has launched the funding program Flexible Financing, which provides hospitality businesses with access to capital, as the number of hoteliers branching out to offer additional amenities for guests has more than doubled in the last year.

article thumbnail

Air India Express Cancels Over 80 Flights Amid Mass Leave by Cabin Crew

Skift Blog

Skift Take: The disruption in Air India Express operations comes as the airline sector prepares for a peak travel period.

article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

Choice Hotels International Reports First Quarter 2024 Results

Hospitality Net

Choice Hotels International, Inc. (NYSE: CHH), one of the world’s leading lodging franchisors, today reported its first quarter 2024 results.

Hotels 178
article thumbnail

Urban Rest expands New Zealand footprint with acquisition of The Urban Butler

Hotel Management

Extended-stay accommodation business Urban Rest has acquired New Zealand short-term rental company The Urban Rest, expanding its collection of serviced apartments targeting the corporate market. Founded in 2017 by Jon Lawry, The Urban Butler has emerged as a prominent player in Auckland’s short-term rental scene, recognised for its high-quality apartments and high level of service.

article thumbnail

Airbnb Eyes Speedy International Expansion

Skift Blog

Skift Take: Today's podcast looks at Airbnb's international expansion, Tripadvisor's new plans, and Saudi Arabia's new cruise brand.

Branding 139
article thumbnail

Western Australia invests $25 million in drawing major events to the state

Hotel Management

Western Australia’s tourism sector is set to benefit from a AU$36.6 million investment boost as part of the 2024-25 State Budget, according to the Australian Hotels Association (WA). The association welcomed the move by government, which will see AU$25 million invested in the Major Events Fund over the next four years and the creation of a new Metro Events program worth $3.6 million to draw in locals and visitors from outside the state.

Events 130
article thumbnail

A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

article thumbnail

Understanding the Hotel Compset: Why Your Hotel Should Develop One

Hospitality Net

A deep understanding of your hotel compset is crucial for the continued success of your property. Your comp set identifies who your competitors are, and what they offer. By discovering all this valuable data, you understand how consumers are comparing hotel operations and choosing where to stay based on this information.

Consumer 136
article thumbnail

Ascott advances global workforce with online and in-person hospitality training

Hotel Management

The Ascott Limited has launched a global training academy to strengthen and grow its workforce and cultivate a strong pipeline of talent. Ascott Global Academy for Excellence (AGAX), which was unveiled at the biennial Ascott Global Conference, held in Singapore this week, is designed to equip associates with the necessary skills and knowledge for success in the ever-changing hospitality industry.

article thumbnail

Pricing strategies: leveraging bias and psychological tricks for success

eHotelier

Effective pricing strategies are crucial for capturing consumer attention and driving sales. Leveraging psychological biases and tricks can profoundly influence consumer perception and behavior, so let's explore several proven pricing strategies that smartly use human psychology to enhance business success.

Consumer 111
article thumbnail

Product watch: Wild Silk from Arte

Hotel Designs

Hotel Designs Product watch: Wild Silk from Arte Product watch: Wild Silk from Arte The Wild Silk collection from Arte is made of real silk, highlighting the versatility of this pure fabric with three distinct types of silk… Each silk in this collection from Arte has its own story to tell, with a subtle sheen, robust weave or delicate finesse.

Hotels 96
article thumbnail

ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

article thumbnail

How to Host Weddings at Your Property

Webrezpro

It’s the season for bluebells and wedding bells. While you can’t give a couple a happily ever after, you can make their wedding a happily memorable experience. (Unless a guest decides to wear white, then there’s nothing you can do other than a red wine spill.

Events 91
article thumbnail

How to Professionally Cancel Appointments via Text

Textedly

Canceling appointments may seem like a routine task, but the manner in which it's executed speaks volumes about professionalism and reliability. A missed appointment not only disrupts schedules but can also tarnish a business's reputation. Mastering the art of cancellations is vital for maintaining trust and credibility with both your clients and your colleagues.

article thumbnail

How to Decode the Guest Journey for More Hotel Direct Bookings

Guest Centric

Reading Time: 5 minutes By Guest Contributor, John McAuliffe – Founder of Purpose & Promise In today’s crowded and competitive online marketplace, understanding the customer journey is crucial to craft a marketing strategy that drives hotel direct bookings. As consumers’ online behavior continues to evolve in line with new or advancing technologies, hotels must adapt by not only recognizing.

article thumbnail

Nashville Sees Highest Growth in Meetings and Events in April, Up 38 Percent Year-over-Year

Hotel News Resource

Overall meeting volume growth was flat for the industry at a 1.3 percent increase YoY. The average space used for meetings in the Top 25 markets was 3,768 sq. ft., and secondary markets were at 3,684 sq. ft. Average attendees also grew slightly to 133 in the Top 25, while secondary markets averaged 127 attendees.

Events 78
article thumbnail

Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

article thumbnail

Hyatt reports Q1 global RevPAR increased 5.5%

Hotel Business

Hyatt Hotels Corporation , for the first quarter ended March 31, reported comparable systemwide hotel RevPAR increased 5.5% compared to the same period in 2023. In the U.S., RevPAR was up approximately 2%, excluding the impact of Easter. “The year is off to a great start with gross fee revenue reaching a record of $262 million in the quarter,” said Mark S.

article thumbnail

Hotel Marketing Podcast Episode 258 - Don't Lose Your Analytics Data on July 1st! Here's What You Need to Do

Hotel News Resource

Article - Hotel Marketing Podcast Episode 258 - Don't Lose Your Analytics Data on July 1st! Here's What You Need to Do - In today's very brief episode, we're going to talk about the biggest update in analytics since GA4.

article thumbnail

Aimbridge names Eric B. Jacobs chief global growth officer

Hotel Business

Aimbridge Hospitality has appointed Eric B. Jacobs as its new chief global growth officer, effective June 2. He will sit on the organization’s executive leadership team and report directly to CEO Craig S. Smith. As chief global growth officer, Jacobs is set to oversee all aspects of growth and development, leveraging his more than three decades of North America and International leadership across development, operations, brand creation and brand positioning to grow Aimbridge’s hotel roster and h

article thumbnail

Dusit Hotels & Resorts expands its presence in the Maldives with ‘all-inclusive’ lifestyle resort near Malé

eHotelier

Dusit Hotels and Resorts, the hotel arm of Dusit International, one of Thailand’s leading hotel and property development companies, has signed an agreement with Pearl Atoll Pvt Ltd to manage dusitD2 Feydhoo Maldives – a 125-key lifestyle resort on a private island near the main island of Malé.

Resorts 59
article thumbnail

How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.