Tue.Apr 16, 2024

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Enhancing Hospitality Excellence: The Vital Role of Device Monitoring

Lodging

In the dynamic world of the hospitality industry, where customer satisfaction reigns supreme, every detail counts. From the moment a guest steps foot into a hotel lobby to the final farewell at check-out, every interaction and service provided must be seamless and efficient. In this digital age, where technology is deeply integrated into every aspect of our lives, device monitoring emerges as a crucial tool for maintaining the highest standards of operational efficiency, sustainability, and [

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Little National Newcastle opens, taking the crown for highest hotel room count in the city

Hotel Management

Canberra based property group Doma has introduced its third Little National Hotel with the opening of Little National Newcastle. Located on Newcastle’s harbourfront district, at 44 Honeysuckle Drive, the 181-room hotel has the highest room count of any hotel in the city, reflecting its smart compact room design. “Little National Newcastle marks the third venture hotel in Australia, and stands as a testament to Doma’s commitment to providing an affordable luxury hotel experience,” said Doma

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DOT Teams Up With State Attorney Generals to Investigate Airline Consumer Violations

Skift Blog

Skift Take: Transportation Secretary Pete Buttigieg said the partnership would fast-track the process for resolving passenger complaints.

Consumer 297
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Adge Hotel and Residences expands key count by 149 as second tower opens

Hotel Management

Adge Hotel and Residences in Sydney’s Surry Hills has opened a second hotel tower on the site, expanding its room count by 149 guest rooms to a total of 254. Operated by La Vie Hotels and Resorts, Adge Hotel and Residences opened last August on the site of the former Cambridge Hotel. La Vie reports that the hotel has exceeded occupancy targets since opening, regularly selling out during key events.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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IHG Hotels & Resorts continues regional growth with Holiday Inn & Suites signing on Queensland’s stunning Sunshine Coast

Hospitality Net

IHG Hotels & Resorts (IHG) is delighted to announce the signing of the second Holiday Inn & Suites in Australasia, partnering for the first time with Felix Capital to open Holiday Inn & Suites Caloundra Sunshine Coast in early 2028.

Resorts 243
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Exclusive: inside America’s hottest Residence Inn, the Wilson Hotel in Big Sky

Hotel Management

In the town of Big Sky, a short drive from the legendary ski slopes, is The Wilson Hotel , one of Montana’s newest, stylish and most affordable properties. James Wilkinson checks in. The Wilson Hotel, a member of Residence Inn by Marriott, made its debut in the town of Big Sky, Montana, in 2019 and since then it has continued to receive acclaim across America as the nation’s most exciting and best property in that collection.

Dining 246

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Radisson Hotel Group debuts in Odisha with opening of Pramod Lands End Resort, a member of Radisson Individuals

Hospitality Net

Capitalizing on the growing potential of hidden gems in India, Radisson Hotel Group is pleased to announce the opening of its first hotel in Gopalpur, Odisha - Pramod Lands End Resort, a member of Radisson Individuals.

Resorts 219
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California’s Tourism Boss Deploys New Campaign and Celebs to Fill Tourism Hole

Skift Blog

Skift Take: Wildfires tarnished the tourism appeal of the Golden State. So Visit California is running a splashy new "Ultimate Playground" campaign. CEO Caroline Beteta dishes on the pivot, her $150 million war chest, and how her team uses famous faces as brand ambassadors.

Tourism 218
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Cycas Hospitality Expands Into Ireland

Hospitality Net

Cycas Hospitality’s growth continues into 2024 following their landmark appointment to manage The Ormond Hotel in Dublin on behalf of the Ormond Group, a leading hospitality group from Southeast Asia. This will be Cycas Hospitality’s first property in Ireland and marks another significant step in their pan-European expansion.

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Citi, Chase Will Cover Steeper Global Entry Fees for Premium Cardholders

Skift Blog

Skift Take: Citi and Chase plan to chase the rising Global Entry fees, allowing cardholders to still access Global Entry.

Tourism 257
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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AI or Not? Common Myths about AI In Hospitality Operations

Hospitality Net

As the hotel technology landscape rapidly evolves, the rise of Artificial Intelligence (AI) stands out as a beacon guiding us toward a more efficient, engaging future. As we navigate the realities of rising wages and the scarcity of skilled labor, my enthusiasm for AI’s potential within our industry is driven not just by professional curiosity but by a calculated optimism for its profound impact on our operations and, by extension, our bottom line and the guest experience.

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Maldives Tries to Win Back Indian Tourists As Arrivals Fall 40%

Skift Blog

Skift Take: While Maldives enjoys record-breaking arrivals, its tourism companies aren't about to let the Indian market keep falling. They're on a mission to reverse the trend.

Tourism 202
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DoubleTree by Hilton Manchester Piccadilly unveils sustainable makeover

Hospitality Net

DoubleTree by Hilton Manchester Piccadilly, which is managed by global hotel management company Valor Hospitality, has unveiled a full refurbishment of all 285 bedrooms as well as hotel corridors.

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Tokyo Soars Back Into Busiest Airport Ranking Amid Japanese Travel Boom

Skift Blog

Skift Take: In 2023, air travel got pretty close to pre-pandemic levels. This thrust Tokyo Haneda and Seoul’s Incheon Airport back into the spotlight.

Travel 219
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Park Hyatt Milano Celebrates Its 20th Anniversary

Hospitality Net

Park Hyatt Milano, an icon of hospitality, celebrates its first 20 years in the name of an elegant and sophisticated glamour, a mirror of the Milanese spirit on which the hotel has its roots.

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Chinese Tourists Continue Love Affair With Iceland, Kazakhstan is New Favorite

Skift Blog

Skift Take: Think Iceland was an unexpected favorite for Chinese tourists, what would you say about Kazakhstan?

Tourism 256
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HAMA Europe announces Iconic Luxury Hotels as winner of the 2024 Asset Management Achievement Award

Hospitality Net

HAMA Europe was delighted to announce today at IHIF EMEA conference in Berlin, that Iconic Luxury Hotels has won this year’s prestigious HAMA Europe Asset Management Achievement Award for its Mayfair Townhouse project.

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Two Skift Events To Be Held Consecutively This Summer in New York City

Skift Blog

Skift Take: We are hosting two back-to-back events: Skift Data + AI Summit and Skift Short-Term Rental Summit in New York City at Dotdash Meredith this June.

Events 207
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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On-the-Go and In-the-Know: Why Mobile Procure-to-Pay is the Key to Gaining a Competitive Advantage in Hospitality

Hospitality Net

Effective procurement departments have a significant positive impact on hotel performance. To endure persistent industry challenges—such as price volatility, tight profit margins, evolving guest preferences, and labour shortages—hoteliers must fine-tune their procurement operations to ensure greater efficiency, agility, and cost savings.

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British Airways Expands ‘£1 Fare’ Option to All Flights

Skift Blog

Skift Take: Loyalty programs are huge business for many airlines, with fierce competition for well-heeled frequent fliers. BA will be hoping these changes make its Avios scheme more attractive to existing and future customers.

Business 190
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The central role of human capital in the luxury hotel industry

Hospitality Net

New Risposte Turismo survey among European General Managers. The study was presented on Saturday 13 April in Venice, within the framework of the 50th Annual General Meeting of the European Hotel Managers Association (EHMA). The difficulty in sourcing new talent, the value of the attitude demonstrated by candidates (motivation, desire to learn and interest in improvement) during the recruitment process and the importance of remuneration for staff retention.

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TUI Taps Into African Tourism With Hotel Push

Skift Blog

Skift Take: TUI is tapping into the booming African tourism market as it spreads its offerings throughout the continent.

Tourism 233
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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AHLA rallies industry in support of hotel tax relief

Hospitality Net

The American Hotel & Lodging Association (AHLA) today is leading an industry-wide Tax Day of Action in support of the Tax Relief for American Families and Workers Act, H.R. 7024.

Hotels 177
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Indian Tourism Industry to Generate $24 Billion in 2024 – India Report

Skift Blog

Skift Take: Travel and tourism industry accounted for around 6% of India's GDP in 2022. The country has therefore been focusing on boosting tourism.

Tourism 194
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HotelRunner participates in ATM Dubai to show its powerful technology platform

Hospitality Net

The leading hospitality and travel technology provider HotelRunner will participate in ATM Dubai, one of the Middle East’s most important tourism trade shows, between 6-9 May. The HotelRunner Team will welcome guests in Hall 3, Stand TT3252, and showcase its all-in-one platform.

Tourism 178
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United Airlines Takes $200 Million Hit From Boeing Max 9 Grounding

Skift Blog

Skift Take: United is making some adjustments to its long-term fleet plans after the FAA placed production constraints on Boeing.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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The Red Carnation Hotel Collection Unveils Its Crown Jewel in Edinburgh: The Elegant and Historically Rich 100 Princes Street

Hospitality Net

Red Carnation Hotels, the family-owned hotel collection, proudly announces the opening of its latest masterpiece and first property in Scotland, 100 Princes Street. Heralding the start of a new era at its storied Edinburgh address, this boutique hotel is poised to become a beloved destination providing an exclusive, intimate and authentic Scottish experience.

Hotels 177
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DiamondRock Hospitality Takes On Leadership Changes and Simplified Organizational Structure

Lodging

DiamondRock Hospitality Company (the “Company”) (NYSE: DRH), a lodging-focused real estate investment trust that owns a portfolio of 36 premium hotels and resorts in the United States, today announced leadership changes and a simplified organizational structure to drive continued business momentum: With these changes, which are effective today, DiamondRock has reduced its executive team structure from six to four members, including the Company’s Executive Vice President and Gen

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Cendyn boosts hoteliers’ search advertising campaigns with new Google integration

Hospitality Net

Cendyn, a global integrated hotel technology and services company, has announced the integration of its popular Digital Marketing Platform (DMP) with Google Search Ads.

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Hostelworld CEO Sees Profit Rebound, Adoption of Traveler Chat Tool

Skift Blog

Skift Take: Hostelworld CEO Gary Morrison is ringing in the evolution of the hostel dweller. More solo travelers look for friends with chat tools, and bunking up can bring carbon emissions down.

Travel 148
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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.