Mon.Nov 07, 2022

article thumbnail

The First Impression Counts: What to Do to Improve Guest Satisfaction

Are Morch

Hotels have been around for centuries, and they give people all the services that they would have in their homes. First impressions are always important, and we are aware of it. This is why it is crucial to make sure your hotel impresses your guests and keeps them coming time after time. Your hotel needs […]. The post The First Impression Counts: What to Do to Improve Guest Satisfaction appeared first on Are Morch, Digital Transformation Coach.

Services 130
article thumbnail

Amadeus reveals 2023 travel trends

Hotel Business

With global travel increasing, expectations among both companies and individual travelers are higher than ever when it comes to having a smooth travel experience. The industry is evolving rapidly to meet ever-changing demands. The Amadeus 2023 Travel Trends identifies five new developments which the company believes will play a part in shaping travel over the coming year.

Travel 121
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Fighting the slump: How to increase bookings during slower months

eHotelier

If you want to protect your hotel from losing money during these slower periods, it's best to be proactive and use a mix of tried-and-true tactics and creative marketing methods to smooth out seasonal swings.

Marketing 105
article thumbnail

First dual-brand property for avid hotels opens in Suburban Nashville

Hotel Business

IHG Hotels & Resorts , has opened its first dual-branded avid hotels and Holiday Inn & Suites property in Mt. Juliet, TN. Located within 10 miles of the Nashville International Airport, the five-story avid hotel/Holiday Inn & Suites operates under the ownership of Image Hotel Management. Featuring 158 total rooms (96 Holiday Inn & Suites and 72 avid hotels), the dual-branded hotel offers business and leisure travelers greater choice for their desired stay experience, according to

article thumbnail

Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

article thumbnail

Loews Coral Gables officially opens its doors

eHotelier

Second South Florida Hotel for New York-Based Loews Hotels & Co.

Hotels 98
article thumbnail

AHLA: Higher share of Americans plan holiday hotel stays

Hotel Business

The share of holiday travelers who plan to stay in hotels is up this year, and hotels are the top lodging choice among those certain to travel for leisure in the next three months, according to a new national Hotel Booking Index Survey commissioned by the American Hotel & Lodging Association (AHLA) and conducted by Morning Consult. AHLA’s Hotel Booking Index (HBI) is a new composite score gauging the short-term outlook for the hotel industry.

Hotels 59

More Trending

article thumbnail

AAHOA holds HerOwnership Conference & Retreat

Hotel Business

AAHOA held its inaugural HerOwnership Conference & Retreat at the Radisson Hotel Cincinnati Riverfront on Oct. 26 and 27. The event was focused speci?cally on women who are interested in owning their ?rst hotel or learning about owning hotels in general. It was designed to educate women about how to own a property or business, and promote women who are interested in exploring hotel ownership. “Seeing all of these dynamic women in all areas of hospitality come together for a few days of

Events 59
article thumbnail

Meliá Hotels International appoints GM to New Kuala Lumpur property

eHotelier

The new INNSiDE by Meliá Kuala Lumpur Cheras will have a seasoned hospitality professional at the helm when it opens its doors to guests in Q4 2022.

article thumbnail

Competition, collaboration and the future of the hotel industry

Hotel Business

by Georgine Muntz. The old adage is that the hotel business is a “street corner” business. Historically, there’s been a good deal of truth to it. As long ago as the days of “spies” hired to piece together competitive hotels’ rate and group occupancy information by gathering information from lobby reader boards, hotel properties and brands have been notorious for keeping information to themselves and opportunistically positioning to undercut and take business from the competition.

Hotels 52
article thumbnail

HOTREC welcomes the EU regulation of Short-term accommodation rentals

eHotelier

HOTREC, the voice of European hospitality, welcomes the proposal for a Regulation on short-term accommodation rentals (STR), presented today by the European Commission.

article thumbnail

State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

article thumbnail

The Broadmoor resort names VP and MD

Boutique Hotel News

US: Abby Murtagh has been appointed vice president and managing director of The Broadmoor, Colorado , effective 4 January 2023. Murtagh joins the property from Arizona Biltmore, a Waldorf Astoria Resort, where she held the role of general manager. Prior to this, Murtagh was general manager of the Hilton Salt Lake City. At The Broadmoor, Murtagh will be oversee the resort’s financial strategy along with the Seven Falls and the Wilderness Experiences boutique camps portfolio.

Resorts 52
article thumbnail

Cut labor expenses without sacrificing service

eHotelier

How Annette, The Virtual Hotel Agent™ goes above and beyond IVR (Interactive Voice Response) systems.

article thumbnail

Journey Hospitality raises £5m growth capital

Boutique Hotel News

UK: Hotel technology company Journey Hospitality has secured £5 million investment from Averroes Capital. Marking the first round of funding for Journey, the company will use the investment to advance its product development, expand into new markets, and increase its senior executive team. Currently, Journey has over 400 luxury hotel customers worldwide.

article thumbnail

STAAH partnership opens new doors for property owners wit Renthia

eHotelier

Long-stay booking platform, Renthia and STAAH have announced a partnership that will help property owners elevate their distribution strategy.

article thumbnail

Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

article thumbnail

Hilton opens 200th hotel in the Caribbean and Latin America

Hotel Business

Hilton has opened its 200th hotel in the Caribbean and Latin America, Waldorf Astoria Cancun, a 173-room luxury resort set on 100 acres of coastline. Also representing Hilton’s second Waldorf Astoria Hotels & Resorts property in Mexico, the opening caps off a strong decade of continued growth for the company in the region, during which the company opened approximately 75% of its current portfolio of hotels, expanded its presence across 15 of its brands and in 28 countries.

article thumbnail

Arch Amenities Group appoints Todd Ertel as CFO

eHotelier

Ertel will lead the accounting, finance and strategic mergers and acquisitions functions for Arch.

52
article thumbnail

LuxUrban Hotels Inc. partners with Rebel Hotel Co.

Hotel Business

LuxUrban Hotels Inc. , which utilizes a long-term lease, asset-light business model to acquire and manage a portfolio of short-term rental properties in major metropolitan cities, has entered into a strategic partnership with Rebel Hotel Company , a full-service, technology-focused hospitality management company. Under the terms of the agreement, Rebel will assume a variety of operational responsibilities associated with LuxUrban’s current and future New York City portfolio of hotel units market

Scale 52
article thumbnail

Choice Q3 domestic RevPAR increases 15.2%

Hotel Business

Choice Hotels International Inc. , for the three months ended Sept. 30, reported domestic RevPAR growth accelerated quarter-over-quarter, increasing by 15.2% for Q3, compared to the same period of 2019, outperforming the total industry by 410 basis points. “Our third-quarter results and the acquisition of the Radisson Hotels Americas business are a significant leap forward in the evolution of both Choice Hotels’ competitive position and future growth potential,” said Patrick Pa

article thumbnail

The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

article thumbnail

Pebblebrook publishes ESG report

Hotel Business

Pebblebrook Hotel Trust has published its fourth-annual Environmental Sustainability and Social Responsibility Report covering the company’s environmental, social, and governance (ESG) performance in 2021 and its commitment to environmentally sustainable business practices and social responsibility to its employees and other stakeholders. Pebblebrook’s 2022 ESG report is aligned with international reporting standards such as the Global Reporting Initiative (GRI), includes disclosures from the Su