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Skift Take: Hilton acknowledges that hotels have been behind the curve on tech. But there are plenty of ways it's using AI to enhance the guest experience - and get more revenue too.
LAS VEGAS, Nevada—UrVenue announced an expanded partnership with OpenTable. Building on their 2021 integration, which unified dining reservations with resort activities, this expanded collaboration gives hotels the ability to offer guests priority access to premium OpenTable reservations directly through UrVenue’s Itinerary Builder. Guests can secure exclusive restaurant bookings and curated dining events in advance, while hotel staff can also manage reservations on their behalf through UrVenue’
Skift Take: Brands like Visa and Gatorade have begun advertising across Marriott's many screens. Its booking app? Ads. Your hotel room TV? Ads. The Wi-Fi login page? More ads.
Salespeople have to prospect. That's the truth. Salespeople can find their prospects in lots of different ways: introductions, social media, networking, lists, internal referrals from business partners, cold calling, pre-approach email, association memberships, and business networking groups. What is also true is that no matter how a salesperson gets a name, the next step is to contact them.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Skift Take: Indian travelers are nearly 1.5 times as likely as U.S. travelers to avoid airlines over safety concerns. For Indian airlines, there’s a need to reset the narrative.
In January 2024, Hilton announced LivSmart Studios by Hilton as the name of its new extended-stay hotel brand, and it quickly gained momentum. Within a few months, the brand had more than 350 deals in various stages of negotiations. Since the construction of its first property broke ground in Kokomo, Indiana, the LivSmart Studios team has been preparing for the official launch.
SAN JUAN, Puerto Rico—La Concha Resort announced its official transition to the Autograph Collection, part of Marriott Bonvoy’s portfolio of more than 30 hotel brands, marking a new chapter for the property as La Concha Resort, Puerto Rico, an Autograph Collection Hotel. This change coincides with the completion of an extensive property-wide renovation, highlighted by the debut of the reimagined Suite Tower, with 238 newly redesigned rooms and suites. “This is a landmark moment for […
Skift Take: Global awareness of Saudi Arabia has grown significantly due to high-profile events. But there are challenges to building a travel business in the country.
ARLINGTON, Virginia—The U.S. hotel industry reported mostly negative year-over-year comparisons, according to CoStar’s latest data through June 7. U.S. Hotel PerformanceJune 1 – June 7, 2025Percentage change from comparable week in 2024Occupancy: 67.0 percent (down 3.2 percent)ADR: $161.57 (0.0 percent)RevPAR: 108.23 (down 3.2 percent) Among the Top 25 Markets, St.
Skift Take: Air India CEO Campbell Wilson moved fast after one of the biggest aviation tragedies in history. But the next days and weeks will define the airline.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
In the face of rising inflation and economic uncertainty, Americans are still prioritizing travel, but with a newfound sense of financial caution and strategic timing. According to TravelBoom’s latest 2025 Booking Trends Study , 74.5% of U.S. respondents plan to take a vacation this summer and an additional 17.5% are considering it—signaling strong travel demand that remains tethered to smart planning and spending.
Skift Take: Tripadvisor has come a long way in 25 years, but CEO Matt Goldberg did a lot more than just reflect on the past in this episode of the Skift Travel Podcast.
ATLANTA, Georgia—Hunter Hotel Advisors (Hunter) announced the successful sale of the Hampton Inn by Hilton Dallas-Irving-Las Colinas. A Louisiana-based developer purchased the property from a New York-based real estate firm on June 10. Hunter’s Kami Burnette, senior vice president, and Mason McDavid, vice president, facilitated the transaction. Located in the Las Colinas development in Irving, the Hampton Inn by Hilton Dallas-Irving-Las Colinas sits in the “Headquarters of Headquarters”—home to
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
AUSTIN, Texas—Omni Hotels & Resorts announced its plans to update the company’s business operations with addition of the Oracle OPERA Cloud hospitality platform later in 2025. Omni is already using OPERA Cloud Central and Simphony Cloud point of sale (POS). The integrated, cloud-based platform will help support Omni’s scalable, long-term growth.
Hotel technology leaders and vendors will make their way to Indianapolis for HITEC 2025 , which will take place from Monday, June 16, through Thursday, June 19, at the Indiana Convention Center. The conference portion of HITEC will include a number of sessions throughout the three days. Here’s a look at some of the highlights: Monday The conference kicks off with the educational session “AI Foundations: Making Sense of AI and Developing an AI-Ready Culture” from 9:00 a.m. to 10:15 a.
AHLA members are used to telling us—and hearing from us—about federal laws that would make it harder for them to do business: harder to hire and retain employees, harder to invest in growth, harder to welcome guests and offer them the best possible experience. But AHLA is equally active in seeking out, proposing, and advocating for legislation that will help the industry and its customers, and we’re gratified to see Congress act on a bill […] The post A Welcome Legislation: AHLA Champions
Hotel Designs Rocco Forte completes bold ground floor redesign in Munich Rocco Forte completes bold ground floor redesign in Munich The Charles, a Rocco Forte Hotel in Munich, has unveiled a glamorous new makeover as it completes an extensive renovation… The new ground floor design of The Charles , created by Paolo Moschino and Philip Vergeylen in collaboration with Olga Polizzi , features a vibrant new colour palette complimented by a lush botanical theme; flowing from the redesigned lobb
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
SETTING THE SCENE Nestled in the heart of downtown Boise, Idaho, the Grove Hotel Boise is a premier full-service hotel offering luxury accommodations, eclectic dining, and direct access to the Idaho Central Arena and Boise Centre. Known for its breathtaking views and exceptional service, the hotel sought to elevate its seasonal promotions and deliver a more exclusive experience to its most loyal guests.
Canary Technologies has closed an $80 million Series D round of funding to accelerate the company’s global expansion as a leader in hospitality AI. Brighton Park Capital led the round, with participation from existing investors Insight Partners , F-Prime Capital , Thayer Ventures , Y-Combinator and Commerce Ventures. This latest investment brings Canary’s valuation to approximately $600 million.
The Manhattan market has been experiencing a prolonged post&pandemic occupancy recovery, despite strong ADR gains. Although legislative and supply changes should bolster this recovery, recent geopolitical factors and the tariffs and policy changes enacted by the new federal administration are expected to affect short&term hotel market trends. Our current demand forecast shows a full recovery beyond 2019 levels by 2027/28.
Treat yourself to a boutique stay at Rosemead House in Victoria, British Columbia. This charming, historic escape includes a fully equipped fitness center, spa, and restaurant. Local dishes come straight from their wood-fired grill. Haida Gwaii halibut, anyone? Rosemead House has chosen our cloud-based WebRezPro Property Management System to help run their operations.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
The Suite Spot was live at the 2025 NYU IHIF conference last week, covering the event to bring hoteliers exclusive content and insight on the most prevalent topics and trends in the hospitality industry currently. Tune in now to get the pulse on how investors, owners, hoteliers , and guests are feeling about the industry and where they see it heading in 2025 and beyond as Suite Spot host, Ryan Embree, shares the 2025 NYU IHIF key takeaways.
Hilton has revealed that Christian Charnaux will return to the company as EVP/chief development officer. He will start on July 1, reporting to Christopher J. Nassetta, president/CEO, Hilton, as a part of the company’s executive committee. Kevin Jacobs, who had served the dual role of CFO & president, global development, will continue in the role of CFO.
The 2025 Boutique Hotel Investment Conference by BLLA brought together hotel owners, investors, developers, advisors, and brands with a focus on independent, boutique, and lifestyle hospitality. This year’s panels and conversation centered around operational efficiency driving owner’s profitability and the renewed appetite for thoughtful, experience&driven hotel and F&B concepts.
Hotel groups and large resorts usually have 2 separate sales structures and leaderships: Reservation & Contact Center , responsible for sales via telephone, email, WhatsApp and other inbound service channels, as well as e-commerce, for website, booking engine, and third-party channels. I really like this setup because both funnels are crucial in terms of revenue , even more so when their teams receive some kind of performance-based bonus or commission.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
The U.S. hotel industry reported mostly negative year-over-year comparisons for the week ending June 7, according to data from CoStar. June 1-7 (percentage change from comparable week in 2024): Occupancy: 67.0% (-3.2%) ADR: $161.57 (0.0%) RevPAR: $108.23 (-3.2%) Among the top 25 markets, St. Louis saw the largest increases in each of the three key performance metrics: occupancy (+19.5% to 80.0%), ADR (+7.3% to $142.59) and RevPAR (+28.2% to $114.12).
Natural Retreats Partners with Track Hospitality Software to Elevate Guest Experience and Operational Excellence Luxury vacation rental leader implements enterprise property management system to enhance service delivery across iconic U.S. destinations COTTAGE GROVE, Minn. — June 13, 2025 – Track, a leader in cloud-based hospitality software, today announced that Natural Retreats, whose collection of brands offers travelers a curated selection of 1,400 luxury vacation homes in 12 destinations has
Millennium Hotels & Resorts will rebrand Millennium Downtown New York as M Social Hotel New York Downtown, scheduled to debut this summer. Following the opening of M Social Hotel New York Times Square, this latest addition expands the presence of the M Social brand within Manhattan’s Financial District. The hotel will offer 569 newly renovated rooms, including 98 suites, as well as 3,550 sq. ft. of versatile event space.
Hotel Designs Design details celebrating travel – ABDA Design transforms voco Southampton Design details celebrating travel – ABDA Design transforms voco Southampton The ABDA Design team recently collaborated with Valor Hospitality on an exciting project in Southampton to transform existing Holiday Inn rooms and public spaces into the distinctive voco brand – we stepped inside for a closer look… Inspired by Southampton’s identity as the ‘gateway to the world’ and its close connection to th
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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