Hotel Management

DECEMBER 17, 2024

The 241-room hotel, which is currently the only hotel in Australia to hold the certification, is using offsets to achieve carbon neutrality and working towards wider operational reductions.

General Manager

Hotel Business

JUNE 27, 2025

According to SOCi’s 2025 Consumer Behavior Index (CBI), younger consumers are building a new model of local discovery for hotels that is fueled by platform-hopping, peer validation and real-time research. Consumers, especially younger ones, are assembling the full picture themselves, platform by platform.

Branding

Hotel Management

APRIL 8, 2025

While Tropical Cyclone Alfred and floods in northern Queensland initially impacted bookings across the east coast, a swift and widespread promotional push – combined with attractive airfares and highly competitive hotel packages – has successfully reignited travel demand.

Tourism

Lodging

JANUARY 29, 2025

While acknowledging some of the economic headwinds the industry is facing, there is plenty of optimism for the year ahead based primarily on strong travel demand patterns, according to C-level executives at ALIS (Americas Lodging Investment Summit), which kicked off yesterday in Los Angeles, California.

Consumer

Hospitality Today

JULY 15, 2025

Hospitality.today™ Topics Subscribe Topics › Hospitality › Sales & Marketing GenAI is rewriting the travel marketing playbook From search disruption to personalized targeting—how travel marketers can adapt and thrive in the age of AI-powered discovery Jul 16, 2025 GenAI is transforming how travelers plan and book trips.

Market

Preno

JUNE 24, 2025

“Tourism is a resilient economic engine,” he said, noting the industry’s $130 billion value in 2024 and the $31 billion contributed by international travellers. That could fill every hotel room in the country 10 times over,” he quipped, adding domestic interest is re-surging post-COVID, with Canadians choosing to travel at home, while U.S.

Consumer

SiteMinder

JULY 20, 2025

What is a travel brand? A travel brand is an entity that makes a promise to guests about the experience they will have during their stay at a hotel, and the proof that is delivered at every touchpoint. Consider a mid-scale hotel group that markets itself as “easy business travel”.

Branding

Hotel Speak

JUNE 20, 2025

The days of generic, one-size-fits-all travel marketing are over. In today’s evolving travel landscape, understanding the diverse needs and preferences of travellers is crucial for hotels to attract and retain loyal guests. A quick and easy way to cater to this 406.12

Travel

Hospitality Today

JULY 23, 2025

Key takeaways Travel demand remains strong: Despite geopolitical instability and economic uncertainty, CEOs expressed confidence in continued travel growth, with GHA DISCOVERY targeting US$3 billion in revenue by 2025. weve got you covered.

Travel

Hospitality Today

JULY 30, 2025

Key takeaways Conversational search replaces keywords: Travelers now ask detailed, multi-layered questions, signaling intent, preferences, and even emotional context. model: The AI uses “query fan-out” to break down complex travel requests into multiple sub-queries for highly personalized results. Powered by the Gemini 2.5

Intent

Amadeus Hospitality

JUNE 23, 2025

Originally published on City Nation Place As traveler expectations evolve, Destination Management Organizations (DMOs) must rethink how they engage audiences throughout the travel journey – starting with inspiration. Below, we explore five core insights from the Travel Dreams report and what they mean for destination marketers.

Travel

Hospitality Today

JULY 3, 2025

Feeder market insights: Booking.com’s Betsy Steckler encouraged hoteliers to explore where travelers are coming from and to use those insights to refine strategy and OTA usage. AI raises the bar: With AI shaping how travelers search and book, personalization and relevance are becoming essential. weve got you covered.

OTA

Hospitality Tech

JULY 16, 2025

New global data shows that nearly half of consumers lack confidence in the travel industry’s ability to protect against AI-powered identity fraud, raising pressure on hospitality platforms to rethink digital safeguards.

Travel

Hospitality Today

JUNE 23, 2025

JPMorgan Chase, the global banking titan, has been steadily building a travel empire. Its integrated unit, Chase Travel Group, is no longer just a credit card perks portal. It’s evolving into a full-spectrum travel platform—and it’s bringing millions of high-spending, loyalty-driven travelers with it.

Travel

Hospitality Today

JULY 1, 2025

According to SOCi’s 2025 Consumer Behavior Index, Gen Z consumers increasingly rely on TikTok, Reddit, Yelp, and Instagram—rather than a single search engine—to research and assess hospitality options. Key takeaways Fragmented discovery: Gen Z hotel shoppers no longer follow linear search paths. weve got you covered.

Consumer

AskSuite

JUNE 27, 2025

According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. 24/7 Availability Without Overloading Reservation Teams Travelers don’t operate on business hours, but your reservation team might.

Services

Hospitality Today

JULY 17, 2025

Hospitality.today™ Topics Subscribe Topics › Travel › Business Travel Global business travel buyers retreat from U.S. government actions — including trade tariffs, immigration restrictions, and heightened border detentions — are prompting global business travel buyers to rethink their plans. Pullback from U.S.

Business

Hospitality Today

JULY 8, 2025

A striking 82% of travelers say they’re interested in doing so, with 43% “extremely interested.” This presents a major opportunity for credit card companies and retailers to partner with travel brands and capitalize on this demand, especially as consumers tighten budgets in response to inflation. weve got you covered.

Travel

Hotel Business

JUNE 16, 2025

It is an emerging trend reshaping the travel and hotel industries. At its core, sportspitality revolves around creating tailored experiences for guests traveling for sporting events, whether as athletes, fans or families. As do many sports fans, travel teams and game enthusiasts. Just ask my husband. Louis in July.

Events

Hospitality Today

JULY 24, 2025

High-value traveler segment: EV owners tend to have household incomes above $100,000, making them an attractive demographic for hotel brands seeking increased revenue. Jul 25, 2025 • Hospitality Google’s AI overviews reshape travel search - Balancing personalization, convenience, and visibility in the evolving trip planning experience.

Shopping

Hospitality Today

JULY 1, 2025

Key takeaways Travel inspiration starts with AI, not search: Google now anticipates where users want to go—before they even begin planning—based on behavior, demographics, preferences, and previous activity. Sharpen your value proposition to align with specific traveler personas. weve got you covered.

Hotels

Social Hospitality

MAY 8, 2025

To remain competitive, hotels must adapt to the evolving expectations of tech-savvy travelers, who are increasingly demanding personalized guest experiences. Influencer marketing is shifting toward micro and nano influencers , who speak to smaller but more engaged travel communities, often with better results.

Digital Marketing

eHotelier

JULY 29, 2025

With the right tool, you can build automated segments in minutes instead of hours: – Business travellers vs leisure guests – OTA bookers vs direct bookers – First-time guest vs loyal returners From there, you can create tailored automation workflows for each segment — without repeating manual work every time.

Hotels

Hospitality Tech

JULY 31, 2025

According to the firm’s 2025 Consumer Pulse survey, 50% of hotel loyalty members feel these programs no longer offer the value they once did—despite a continued desire for personalization, flexibility, and meaningful perks.

Hotels

Hospitality Today

JULY 30, 2025

Key takeaways LLMs as discovery engines : Booking.com sees generative AI not as a threat but as an opportunity—LLMs are increasingly used by travelers to get inspiration and trip ideas, and the company aims to integrate with them as partner platforms. It’s part of expanding into modern travel search channels. weve got you covered.

Travel

Hospitality Today

JUNE 23, 2025

Jun 24, 2025 • Hospitality Alibaba folds travel app into core business amid strategic overhaul - Travel app Fliggy merges with Alibaba’s main e-commerce unit as the company streamlines operations and refocuses on user-centric services in a tightening market. weve got you covered.

OTA

STAAH

JULY 1, 2025

Here are 5 overlooked online travel agent (OTA) mistakes — and how to fix them. This allows you to continue offering strategic B2B partnerships — without risking price leakage into consumer-facing platforms. Use STAAH to assign and control rate visibility by channel , keeping your pricing structure clean and intentional.

OTA

Hotel Management

MAY 26, 2025

Pagoda Hotel Chengdu Fraser told HM the deal presents great opportunities in driving domestic and international business in China and supports its Australian hotels in appealing to the Chinese traveller. and via Choice Privileges loyalty program where our 70 million members will be able to earn and redeem points at each of their hotels.

Scale

Hospitality Today

JUNE 25, 2025

At major travel management companies like BCD Travel, American Express GBT, and Amadeus, AI is less about slick automation and more about laying the groundwork: cleaning data, improving reconciliation, and slowly building toward personalization and efficiency. weve got you covered.

Travel

Little Hotelier

JULY 15, 2025

As you might expect, rate parity is highly beneficial to online travel agents (OTAs) that have access to a vast number of travellers and charge commission rates to property owners/operators. Inconsistency in room rates also leads to overbookings, which is a customer service nightmare for any travel brand.

OTA

STAAH

JULY 28, 2025

The enhanced guest booking experience has also led to higher consumer engagement across all their online platforms,” said Shoaib Ali – National Sales Head India, STAAH. In just five months, we’ve seen a turnaround in their online bookings and inventory with our systems in place.

Operations

Hospitality Today

JULY 15, 2025

hotels achieved a record-high average daily rate (ADR) of $158.67, yet travelers across all segments—from economy to luxury—felt they received better value for their money. According to the 2025 J.D. weve got you covered.

Average Daily Rate

eHotelier

JUNE 24, 2025

These properties reflect the growing appeal of HotelREZ’s all-in-one solution to independent hoteliers looking to compete more effectively in today’s evolving travel landscape. This continued growth underlines the real-world value we deliver,” said Mark Lewis, Founder and CEO of HotelREZ.

Hotels

Hospitality Today

JULY 23, 2025

Jul 25, 2025 • Hospitality EV chargers emerge as top booking driver for Hilton - Hotels race to meet rising demand from eco-conscious, affluent travelers. Jul 25, 2025 • Hospitality Google’s AI overviews reshape travel search - Balancing personalization, convenience, and visibility in the evolving trip planning experience.

Shopping

Hospitality Today

JULY 20, 2025

Key takeaways AI is disrupting traditional search behavior : Tools like Google’s AI Overviews are changing how travelers begin trip planning, potentially replacing conventional search methods. No clear path forward yet : Experts agree there is no consensus on what the dominant travel research and booking experience will look like in a year.

Market

SiteMinder

JUNE 22, 2025

The travel and hospitality sector, in particular, has recalibrated its outlook for the year, with some global hotel brands lowering their RevPAR guidance as they navigate the current climate with a mix of caution and quiet confidence. And that was a direct impact of the Canadian traveller.”

Revenue

Hospitality Today

JULY 24, 2025

Speaking at Phocuswright Europe, Google’s travel director emphasized how these tools streamline trip planning while also opening new opportunities for marketers. Opportunities for marketers: Google is testing ad placements within AI Overviews, creating new visibility avenues for travel businesses. weve got you covered.

Travel