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For example, Cloudbeds Intelligence analyzes billions of future-looking data points, including competitor rates, events, holidays, and search information, combined with a property’s own data to understand how every combination impacts profit. DI can also be more proactive and suggest upsells tailored to guest profiles and booking patterns.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. Hotels face growing pressure to do more with lessâdelivering tailored guest experiences while improving margins.
Improved efficiency Switching from phone to tablet to desktop, then from SMS to email to WhatsApp to Airbnb, can be both annoying and surprisingly time consuming. You can also boost revenue by crafting compelling upsell messages to send out at key moments. Implementing such a centralised messaging system can drive three major benefits.
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/11/2025 SURVEY: 70% of American Travelers Want to Skip the Front Desk A new U.S.
Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex For example: – A business guest could receive pre-stay directions for a smooth check-in, and a quiet room upsell. – A returning couple might get personalised dining recommendations or a post-stay thank-you with a loyalty offer.
According to the firmâs 2025 Consumer Pulse survey, 50% of hotel loyalty members feel these programs no longer offer the value they once didâdespite a continued desire for personalization, flexibility, and meaningful perks. According to ezCater, these enhancements cater to the evolving needs of modern, often hybrid, workplaces.
Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Potential for Waste : If not managed properly, a stocked minibar may lead to waste if items are not consumed. Cons: Cost Implications : Hotels must balance the cost of providing minibar items with their overall pricing strategy.
Calculating EBITDAR: Step-by-step Lets take the example of a hotel that last year generated total revenue (from rooms, F&B, events, and other ancillary sources) of $4,500,000. F&B or events), tap into new market segments such as corporate or family groups, and implement upselling/cross-selling.
With consumer behaviours evolving, and the lines between tech platforms, marketing, and operations blurring, a modern strategy goes far beyond just listing rooms on online travel agents (OTAs). The first-party data you collect powers smarter remarketing, personalized upsells, and loyalty programs a long-term revenue play.
For hotel staff, the combined power of IRISâs intuitive mobile ordering and the Alliants Experience Platform - including its Concierge and Messaging modules - streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes.
You can go further by offering cultural tours, partnering with local museums and galleries, and providing information about local events and festivals. Food miles have become a common term when talking about the distance that food has to travel before it’s consumed.
Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. Kalan opened with a compelling call for the industry to embrace a retail mindset. The post APAC Revenue Management Summit delivers big ideas and a bold call to action appeared first on Hotel Management.
Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex This not only streamlines the ordering process but also increases revenue opportunities for hotels by encouraging upselling and cross-selling. Departure Made Easy The departure process is equally important in the guest journey.
Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex This not only streamlines the ordering process but also increases revenue opportunities for hotels by encouraging upselling and cross-selling. Departure Made Easy The departure process is equally important in the guest journey.
This enables instant alerts on drops in conversion rates, underperforming channels, or missed upsell opportunities. Yet without a robust attribution model, it’s difficult to quantify which touchpoints are actually driving direct bookings and which ones are simply consuming budget. Talk to one of our specialists today!
This enables instant alerts on drops in conversion rates, underperforming channels, or missed upsell opportunities. Yet without a robust attribution model, it’s difficult to quantify which touchpoints are actually driving direct bookings and which ones are simply consuming budget. Talk to one of our specialists today!
VAIA boosts incremental revenue by offering timely upsell opportunities for room upgrades, spa appointments, dining reservations, and more - triggered automatically based on guest behavior and intent. Hotels using Mews Kiosks report that 30% of guests choose the kiosk, reducing check-in time by a third and boosting upsell conversion by 25%.
VAIA boosts incremental revenue by offering timely upsell opportunities for room upgrades, spa appointments, dining reservations, and more - triggered automatically based on guest behavior and intent. Hotels using Mews Kiosks report that 30% of guests choose the kiosk, reducing check-in time by a third and boosting upsell conversion by 25%.
Operational delays: Manual data entry and updates consume valuable time that could be better spent on guest services. Missed upselling opportunities: A disorganized booking system makes it harder to identify chances for room upgrades or additional services.
HCN offers similar opportunities via its programmatic ad platform for brands wishing to connect with affluent traveling consumers who spend up to 3.5 HCN offers similar opportunities via its programmatic ad platform for brands wishing to connect with affluent traveling consumers who spend up to 3.5 waking hours in the hotel room.
Energy efficiency without compromise Continuing PPDSâ relentless focus on delivering energy conscious solutions for the industry, and supporting customers with their sustainability goals, the Philips Unite LED 6000 Series All In One includes the companyâs ultra-low standby mode, consuming less than 0.5
AI-powered personalization tools handle tasks that used to consume staff time, such as sorting guest data or sending personalized offers. Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget.
Luckily, from our experience as a revenue management consulting company, we’ve learned many tools that will simplify your life, help cut-out time-consuming tasks, and also enable you to open new streams of revenue! Hotels can leverage CRM data to drive repeat bookings, upsell experiences, and build stronger guest relationships.
Holder has over 25 years of experience with Krispy Kreme, including as Senior Director of Consumer Insights, and has led brand marketing, innovation, research & development, and manufacturing services. The tablets also drive revenue by upselling dining, spa services, and experiences.
6/16/2025 HITEC 2025: Infor, Plusgrade Integration Creates Upsell Opportunities for Hotels Infor announced a preferred partnership between its Infor Hospitality Management Solution (HMS) and Plusgrade, the global leader in ancillary revenue solutions.
These outlets include: Restaurants & Bars Cafes & Lounges In-house Spas or Salons Gift Shops & Boutiques Activity Desks or Tour Booking Counters Room Service & Mini-Bar Event Services Each of these outlets functions like a mini-business within your hotel.
Holder has over 25 years of experience with Krispy Kreme, including as Senior Director of Consumer Insights, and has led brand marketing, innovation, research & development, and manufacturing services. The tablets also drive revenue by upselling dining, spa services, and experiences.
The tablets also drive revenue by upselling dining, spa services, and experiences. Holder has over 25 years of experience with Krispy Kreme, including as Senior Director of Consumer Insights, and has led brand marketing, innovation, research & development, and manufacturing services.
Intelligent assistants use machine learning and generative AI to eliminate time-consuming manual tasks, from writing job descriptions to building optimized shift schedules, built to meet the unique needs of every hourly team. For more information about WorldVue, please visit www.worldvue.com.
It’s likely a more significant revenue driver compared to individual consumer sales. The platform by San Francisco-based Canary includes products for mobile check-in and checkout, upselling, guest messaging, and digital tipping. Subscribe today to keep up with the latest travel industry news.
Holder has over 25 years of experience with Krispy Kreme, including as Senior Director of Consumer Insights, and has led brand marketing, innovation, research & development, and manufacturing services. The tablets also drive revenue by upselling dining, spa services, and experiences.
New features such as Digital Chits, Menu Upsells*, and Advertising* powered by ToastIQ, Toastâs intelligence engine, provide restaurateurs with deeper insights into their operations, helping them make data-driven decisions to optimize efficiency and drive growth. cities coming soon.
Our job is to help operators make every guest visit count â whether thats boosting check averages with strategic upsells, reducing wait times with faster fulfillment, or delivering a unified technology experience that ensures every guest leaves satisfied." Traffic is down, but expectations arent," said Amir Hudda , CEO of Qu.
Hotelogix PMS Supports Seamless Loyalty Integration Managing a loyalty program manually is time-consuming and prone to error. Simplifies Targeted Marketing and Upselling Loyalty program data helps you segment your audience effectively—by stay frequency, spend level, preferences, and location.
According to new consumer research conducted by OpenTable: 1 54% of Americans research a restaurant before booking, and those that do spend around 21 minutes doing so. New upsell and cross-sell capabilities prompt guests with timely, high-margin add-ons at both kiosks and POS. Thats lost time in their days they cant get back.
âWith new product capabilities, AI-powered tools, and Symbiosysâ offsite reach, businesses of any size can now connect with high-intent consumers seamlessly. Upselling: Intuitive upselling at just the right moment in every conversation, leading to increased AOV.
New features such as Digital Chits, Menu Upsells*, and Advertising* powered by ToastIQ, Toastâs intelligence engine, provide restaurateurs with deeper insights into their operations, helping them make data-driven decisions to optimize efficiency and drive growth. cities coming soon.
An effective strategy that can help is to upsell additional services or products relevant to customers. Therefore, upselling in hotels is not only influential but cost-efficient as well. What is Upselling? Upselling is a sales strategy that offers consumers additional services or add-ons to increase revenue.
Charleston, SC – (October 10, 2024) – SalesAndCatering.com and Cloudbeds have announced a two-way integration that will empower hotels, resorts, and conference centers to optimize hotel group sales and event management. This two-way integration optimizes group sales and event management.
Automation can speed up content creation while AI-integrated CMSs can turn guest’s data into useful consumer insights. Automation can speed up the personalization process by enabling automated triggers and highlighting user behavior or specific events in your inbox. However, data management can be time-consuming and burdensome.
New partnership streamlines group bookings, event management, and catering to boost hotel efficiency and revenue Charleston, SC –SalesAndCatering.com and Cloudbeds have announced a two-way integration that will empower hotels, resorts, and conference centers to optimize hotel group sales and event management.
However, recent world events and their aftermath have led to a rapid influx of technological advancements in the industry. From a customer perspective, technology also helps better meet consumer preferences. Kiosks also offer greater ordering accuracy and provide great upselling opportunities with intuitive recommendations.
The final week of June, 2023 will be an exciting one in the hospitality industry as two important events occur simultaneously: the Hospitality Industry Technology Exposition and Conference, or HITEC , and AHLA’s brand new, industry-wide hospitality event, The Hospitality Show. Schedule a meeting with us at HITEC here.
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