Hotel Speak

DECEMBER 12, 2023

To meet the high expectations of today’s discerning luxury buyers and stand out from the crowd, brands must achieve customer service excellence. Plus, the industry is evolving in response to changing consumer demands: Millennials and GenZ shoppers created all of the growth in the luxury sector last year.

Services 90

Services Consumer Branding Shopping 90

Hotel Management

FEBRUARY 25, 2025

Hyper-Personalised Guest Experiences: Advancements in artificial intelligence (AI) and data analytics are enabling hotels to offer highly personalised services. Mobile check-ins, digital keys, and AI-powered concierge services are becoming standard, providing guests with seamless and contactless experiences.

Events 130

Events Occupancy Travel Operations 130

Hotelier Magazine

JANUARY 10, 2025

Resorts of Ontario, the provinces resort-marketing association, has launched a new website designed to give consumers unprecedented access to Ontarios best resorts, including exclusive travel offers and digital gift certificates. The post Resorts of Ontario Launches New Website appeared first on Hotelier Magazine.

Resorts 98

Resorts Consumer Dining Travel 98

Social Hospitality

SEPTEMBER 27, 2023

For instance, the colors used to advertise food service brands and their products often call on the psychology of color to enhance the message. The Impact of Lighting The use of lighting can also impact the photo’s allure and, thus, consumers’ purchasing decisions.

Branding 290

Branding Consumer Market Marketing 290

Horizon Hospitality

MAY 15, 2023

Between third-party delivery services stalling, full-service restaurants dropping delivery service, and consumers spending more consciously, food delivery has become a more complicated trend to forecast. Lack of transparency in service fees turned off budget-conscious customers.

Consumer 98

Consumer Dining Services Forecasting 98

Hospitality Tech

MARCH 20, 2023

Consumers are watching their dollars. Diners are changing their social habits considerably, opting for off-premise dining, and relying on digital delivery channels to place their orders and manage the process.

Services 59

Services Consumer Dining Management 59

Social Hospitality

MAY 8, 2025

AI-powered personalization tools handle tasks that used to consume staff time, such as sorting guest data or sending personalized offers. Customized communication : AI chatbots can integrate with CRM systems to greet returning guests by name, recall past stays, and recommend relevant services throughlive chat or messaging apps.

Digital Marketing 130

Digital Marketing Hotel Marketing Market Marketing 130

Hotel Management

DECEMBER 18, 2023

The economy segment has elevated in recent years with a stronger focus on design, technology and service. Accor has developed expertise as one of the world’s largest operators of extended stay and serviced apartment properties, with a diverse portfolio of more than 300 extended stay properties all over the world.

Branding 200

Branding Consumer Events Services 200

Hospitality Tech

JUNE 9, 2025

Ability to leverage occupancy information through the property management system (PMS) and can optionally be expanded to deliver additional services. Staff can also manage bookings directly via the UrVenue Experience Center to deliver more personalized service. For more information, visit [link].

Operations 52

Operations Management Consumer Branding 52

Hotel Management

OCTOBER 17, 2024

The group’s data-driven travel outlook for the year ahead, Unpack ’25, released on Thursday, shows that two-thirds of travellers are influenced by movies, streaming services and TV shows, such as “Emily in Paris” and “White Lotus”, representing a 16% increase from last year.

Travel 147

Travel Dining Shopping Consumer 147

STAAH

MAY 14, 2024

As the hospitality industry continues to evolve in response to shifting consumer preferences and technological advancements, hotels are redefining their approach to revenue generation. This could include chef-led cooking classes, curated tasting menus, or interactive dining experiences like farm-to-table dinners.

Revenue 110

Revenue Dining Hotels Consumer 110

Hospitality Tech

JUNE 9, 2025

Staff can also manage bookings directly via the UrVenue Experience Center to deliver more personalized service. Ability to leverage occupancy information through the property management system (PMS) and can optionally be expanded to deliver additional services. “Quore is so intuitive, the training is almost unnecessary.

Consumer 52

Consumer Branding Hotels Operations 52

eZee Absolute

SEPTEMBER 13, 2023

As society undergoes profound changes, so does the behaviour of consumers, and this transformation has a significant impact on hotels. Demand for Personalization Guests now expect a more personalized experience during their stay, from tailored room amenities to personalized recommendations for dining and activities.

Consumer 59

Consumer Hospitality Accommodation Hotels 59

Intelity

AUGUST 17, 2023

Improvements in In-Room Dining According to Statista , about 53.9 New technology in hotels, such as branded mobile apps and smart-room tablets , offer guests a similar experience to their favorite food delivery service. Another 64% of consumers claimed that 24/7 service is the most appealing feature of a chat bot.

Hospitality 98

Hospitality Consumer Dining Services 98

Hotel Management

MARCH 14, 2024

In 2023, we launched Parkroyal Langkawi Resort, Pacific Serviced Suites Nairobi, Pan Pacific Orchard Singapore, Bellustar Tokyo – A Pan Pacific Hotel, and Hotel Groove Shinjuku – a Parkroyal Hotel. Looking ahead, we are anticipating exciting announcements in the coming months as we continue our expansion plans.

Branding 130

Branding Accommodation Hotels Tourism 130

MediaBoom

MARCH 14, 2024

The advent of digital advertising has revolutionized the way lodgings are showcased, making it easier to compare features and services. Explore how these 15 services can elevate your property’s online presence, drawing in more visitors and boosting revenue: 1.

Digital Marketing 68

Digital Marketing Services Market Marketing 68

Amadeus Hospitality

DECEMBER 3, 2024

Investing in a modern CRS will be necessary to help hoteliers diversify and enhance their services in order to stand out to travelers. Effective merchandising adds a personal touch that not only boosts revenue for a hotel but also helps deliver the personalized experiences guests crave.

Ancillary Revenue 52

Ancillary Revenue Upsell Revenue Shopping 52

gcommerce

APRIL 16, 2024

Resort guests want to Stay & Play We work with a lot of resort properties that feature amenities such as spas, dining, golf, and more. Consumers are swayed by discount feals While we don’t think this is very surprising news, discount offers also topped the list for most commonly booked across our portfolio of clients.

Average Length of Stay 105

Average Length of Stay Consumer Hotels Resorts 105

Hotel Management

SEPTEMBER 10, 2024

Grom unique culinary offerings to thoughtfully crafted spaces, we are committed to delivering a level of service that will redefine expectations.” He forged his career in the beauty industry, focusing on high growth opportunities across categories, distribution channels, consumers, and regions, with a deep expertise in emerging markets. “I

General Manager 147

General Manager Hotels Branding Management 147

SiteMinder

JANUARY 21, 2024

Catering to a diverse range of services and boasting an extensive dining selection, bai Hotel Cebu is the go-to destination for those seeking a luxurious staycation or planning a business trip. In its six years of operation, bai Hotel Cebu has consistently prioritised providing outstanding service without unnecessary hassle.

Operations 98

Operations Revenue Revenue Management Hotels 98

Hospitality Tech

JUNE 17, 2025

Through a partnership with ZINIO , one of the world’s largest digital reading services platforms, HCN is expanding its no-cost services to hotels and resorts. HCN offers similar opportunities via its programmatic ad platform for brands wishing to connect with affluent traveling consumers who spend up to 3.5

Hotels 52

Hotels Scale Operations Ancillary Revenue 52

STAAH

APRIL 23, 2024

From spa services to dining experiences and beyond, hoteliers are leveraging dynamic pricing strategies to optimize ancillary revenue streams. Ancillary Revenue Management Pricing In addition to room revenue, ancillary revenue streams play a crucial role in boosting overall profitability.

Revenue Management 110

Revenue Management Revenue Ancillary Revenue Management 110

Cloudbeds

NOVEMBER 15, 2024

This creates a more collaborative environment between departments that traditionally have separate goals, such as revenue managers and guest services or marketing and operations teams. Why it’s important for hotels? All these decisions can be automated, allowing the system to adjust pricing automatically as the ideal conditions arise.

Upsell 105

Upsell Occupancy Revenue Management Revenue 105

Hotel Business

JULY 6, 2023

At HITEC Toronto, DISH Business introduced its OnStream platform and LG Electronics showcased Apple AirPlay on its hotel TVs as the first provider to offer the service in guestrooms. Guests are able to easily request linens, housekeeping, room service and other amenities right from their TV. “As

Business 98

Business Hotels Casinos Dining 98

Intelity

SEPTEMBER 26, 2023

Take in-room dining for example. With a branded mobile app or a smart-room tablet placed bedside, guests can now view dining menus digitally, place their order, and then track its progress just like they would an order from their favorite taco shop on DoorDash. Newspapers.

Dining 105

Dining Hotels Shopping Scale 105

Hotel Speak

MAY 30, 2024

Operating with increasingly tight margins, many hotels can no longer support loss-making business units, yet F&B remains a pivotal service for the industry. Consumer behaviour and attitudes to F&B have shifted since the pandemic, with some outlets struggling to keep pace. Some of these are harder than others to prevent.

Consumer 105

Consumer Forecasting Revenue ROI 105

Intelity

JULY 18, 2023

Today’s consumers are accustomed to being able to have anything they desire with just the tap of their mobile phone. Doesn’t get much smarter than that — until it comes to the digital dining process, that is. Additionally, they can book spa appointments and request additional services or forgotten items, such as towels or toothbrushes.

Dining 98

Dining Hotels Branding Consumer 98

Hospitality Tech

JUNE 11, 2025

Among 2,000 American travelers surveyed, 70% say they’d prefer to use a hotel app or self-service kiosk over a traditional front desk. Analysis: What This Means for Hotel IT Roadmaps This data validates a growing imperative: self-service is not a luxury feature—it’s the new baseline. A Demo of VAIA can be viewed here.

Travel 52

Travel Upsell Operations Revenue 52

Hotelogix

APRIL 11, 2025

From on-site restaurants and bars to spas, gift shops, and recreational services, every outlet presents an opportunity to earn. Billing Delays: Without real-time integration, consolidating bills from various outlets becomes a manual and time-consuming task during checkout.

Revenue 52

Revenue Hotels Services Management 52

Hospitality Tech

JUNE 16, 2025

Energy efficiency without compromise Continuing PPDS’ relentless focus on delivering energy conscious solutions for the industry, and supporting customers with their sustainability goals, the Philips Unite LED 6000 Series All In One includes the company’s ultra-low standby mode, consuming less than 0.5

Operations 52

Operations Upsell Services Scale 52

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels? If that means you’re strides ahead of your rivals, all the better.

Services 52

Services Hotels Travel Business 52

Hotel Designs

APRIL 24, 2024

BoConcept operates in over 65 countries, providing a range of furniture for different areas of the home, including living rooms, dining rooms, bedrooms, and home offices. BoConcept’s core values reflect its commitment to design, quality, and customer service, embodying a distinctly Danish approach to furniture making.

Services 109

Services Dining Branding Retail 109

STAAH

MAY 7, 2023

It is known for its exceptional service and passionate attention to detail. The property boasts 148 well-appointed rooms, an array of world-class resort-style facilities, including dining, a business centre and a wide range of retail outlets. Airways prides itself on its highly personalised butler service.

Overbooking 98

Overbooking General Manager Revenue Hotels 98

SiteMinder

SEPTEMBER 2, 2024

Hotel upselling is the practice of encouraging guests to purchase additional services or upgrades during their stay, beyond their initial booking. This can include offering room upgrades, additional amenities such as spa treatments or dining packages, early check-in or late check-out options, and other premium services.

Upsell 96

Upsell Revenue Hotels Dining 96

Hospitality Tech

JUNE 11, 2025

It’s the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.” The Staff Collaboration Suite includes: Chat – Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service. A Demo of VAIA can be viewed here.

Hospitality 52

Hospitality Upsell Operations Revenue 52

Hospitality Tech

JUNE 11, 2025

It’s the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.” The Staff Collaboration Suite includes: Chat – Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service. A Demo of VAIA can be viewed here.

Hospitality 52

Hospitality Upsell Operations Revenue 52

Fuel Travel

MAY 27, 2025

Paperless Check-In with Mobile Guest Messaging Traditional front desk check-ins can be time-consuming and rely heavily on printed forms and documents. When fewer guests need face-to-face service, properties can allocate staff more efficiently, reduce lobby congestion, and minimize energy usage in those high-traffic areas.

Hotels 52

Hotels Travel Operations Business 52