STAAH

MAY 20, 2025

Here’s why a booking engine should be at the heart of your hotel’s digital strategy: Own the Guest Relationship: Unlike online travel agents (OTAs) , direct bookings give you full access to guest data, ideal for personalization, upselling, and loyalty-building. Custom Branding: Keep the look and feel consistent with your hotel’s website.

Upsell

The Hotels Network Blog

JULY 24, 2025

This enables hotels to trigger highly relevant, real-time campaigns, such as spa offers, late check-out promotions, restaurant upsells, or feedback requests, at exactly the right moment. In a market where guest expectations are rising and brand differentiation is crucial, app personalization becomes a powerful competitive edge.

Upsell

Hotel Speak

JUNE 11, 2025

Seventy percent of American travelers are likely to check themselves into a hotel using an app or a self-service kiosk instead of a traditional front desk. Self-service isn’t just about speed – it’s a key driver of guest satisfaction and loyalty. properties are leading the way in self-service: In the U.S., of total U.S.

Travel

eHotelier

JUNE 18, 2025

Hotels can configure the solution at the chain, brand, or property level for brand consistency and control. “A at our customers’ fingertips through the Community Portal to enable effortless self-service. This solution boosts operational efficiency while delivering fast, personalized service over the phone. Concierge.AI

Hospitality

eZee Absolute

JANUARY 27, 2025

This approach not only increases brand awareness but also boosts guest interaction and loyalty. Upsell with Mobile Solutions Leverage YCSs Mobile App for easy upselling and guest engagement. Let travelers book in-house activities, extend stays, or order room service with just a tap.

Upsell

Little Hotelier

JULY 15, 2025

A single missed or miscommunicated reservation can mean losing critical revenue, not to mention the brand damage that comes from frustrated guests who are caught up in an overbooking or a missed reservation. Timely, branded communications reassure guests their reservation is secure and set a professional and positive pre-arrival tone.

Cancellation

Hotel Business

JUNE 23, 2025

Whether a guest wants to book a spa treatment, request housekeeping, inquire about local attractions or make a dinner reservation, VAIA responds instantly, with a warm, conversational tone that feels like an extension of your brand’s personality. VAIA’s speed and quality can equal world-class service in a world that expects instant answers.

Services

AskSuite

JULY 16, 2025

For hotel operators, this presents a clear opportunity and challenge: how to deliver efficient, personalized service around the clock without overloading staff. This means they can handle complex requests, understand traveler intent, and adapt to different communication styles, making them far more effective in delivering seamless service.

Hospitality

Hotel Speak

JANUARY 28, 2025

Hoteliers face so much pressure to deliver exceptional service while streamlining operations. Design branded, mobile-friendly websites using tools like innQuest Ignite, innQuests hotel website builder to drive direct bookings and create a great first impression. Identify upselling opportunities to boost revenue.

Management

Hospitality Tech

JULY 24, 2025

“RoomKey has been part of our journey from the ground up,” said Jeannette Clarke , Regional Operations Manager for Tech Support, HR, Loyalty Programs, and Reservations Services at Lakeview Hotels & Resorts. “Back in 2005, we were looking for a front desk and call center solution that was simple, affordable, and fast to train on.

Services

Hospitality Tech

JUNE 16, 2025

“The name ‘Hotel Internet Services’ has been a successful brand, but no longer captures who we’ve become or where we’re going,” said Gary Patrick, CEO of Touchstone1. Brands Yum! Brands, Inc. By adopting Lybra Assistant, hotels can save up to 1,000 hours of manual work per year. Turner has served as Yum!

Services

Amadeus Hospitality

JULY 10, 2025

Reviews and ratings influence 30% of travelers, while a quarter of those surveyed find hotel amenities and the hotel brand to be important in their decision making. Other hotel amenities that influence booking decisions include the availability of wi-fi (48%), airport shuttle service (29%), room upgrades (27%), and a swimming pool (26%).

Travel

Hotel Business

JUNE 25, 2025

A well-designed pool area does more than complement your property; it actively shapes how your guests will perceive your brand. Weddings, corporate functions, themed events and private celebrations draw crowds and offer excellent opportunities for upselling tickets, beverages and VIP packages.

Revenue

Hotel Speak

JANUARY 29, 2025

Houston TX, January 29 2025 Hotel technology specialist SHR has today launched the next generation of its booking engine, specifically designed to reduce booking abandonment by keeping guests fully immersed in a branded booking experience. An earlier study found that bookings in the hotel and lodging industry are abandoned 78.3%

OTA

eHotelier

JULY 13, 2025

Prior to that, Bryant held Senior Sales Manager positions at top Los Angeles-based hospitality brands and hotels, such as Thompson Hollywood, Tommie Hollywood, Mondrian and Dream Hollywood. He holds a bachelor’s degree in Hotel/Motel Administration and Management from Michigan State University.

Sales

Hospitality Tech

JUNE 11, 2025

It’s the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.” The Staff Collaboration Suite includes: Chat – Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service. A Demo of VAIA can be viewed here.

Hospitality

Hospitality Tech

JUNE 11, 2025

It’s the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.” The Staff Collaboration Suite includes: Chat – Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service. A Demo of VAIA can be viewed here.

Hospitality

Amadeus Hospitality

DECEMBER 3, 2024

Investing in a modern CRS will be necessary to help hoteliers diversify and enhance their services in order to stand out to travelers. Investing in a modern CRS can help hotels achieve many things – increase reservations and ancillary revenue, build brand loyalty, and make the overall booking experience simpler and more enjoyable for guests.

Ancillary Revenue

Hotel Business

JUNE 20, 2025

By Paul Ruffino , seasoned hospitality leader and strategic advisor, Phunware Paul, you’ve spent decades working with luxury hospitality brands. We give hoteliers the tools to anticipate guest needs and deliver exceptional service, while also unlocking new revenue streams. You’ve worked with both luxury and mainstream brands.

Upsell

Hospitality Tech

JUNE 30, 2025

“Partnering with a brand like Jurny gives our customers access to some of the most advanced, real-time guest engagement tools available today—all with minimal lift and immediate impact,” said Patty Jefferson, Chief Development Officer at Visual Matrix.

Scale

SiteMinder

MARCH 24, 2025

This blog will break down what Visito does, how it works, and why its becoming the go-to AI solution for modern hospitality brands. It acts as a virtual concierge, answering common questions, sharing booking links, promoting special offers, and even upselling services without staff intervention.

Upsell

eHotelier

JUNE 17, 2025

For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities? Step 5: Assess scalability and cost If your hotel has multiple properties or plans to expand, it is essential to choose a CDP that grows with your brand. Download our free CDP whitepaper here.

Scale

Hospitality Tech

JUNE 16, 2025

Hotels can configure the solution at the chain, brand, or property level for brand consistency and control. at our customers’ fingertips through the Community Portal to enable effortless self-service. Hotels can configure the solution at the chain, brand, or property level for brand consistency and control.

Services

Cloudbeds

JANUARY 22, 2025

These expenses represent the allocated cost of assets that are either tangible (such as buildings, furniture, and equipment) or intangible (such as brand rights and permits) over their useful life. F&B or events), tap into new market segments such as corporate or family groups, and implement upselling/cross-selling. Rent costs.

Revenue

Up Hotel

JULY 21, 2025

It delivers personalised room recommendations, adjusts pricing based on demand, and suggests relevant upsells, such as spa services or extended stays, to enhance the guest journey. This flexibility empowers hotel owners to keep their websites current and aligned with their brand, while our team handles backend maintenance.

Hotels

eHotelier

JUNE 18, 2025

This landmark moment will see the british icon as the first property that celebrates intimate luxury, unique character, elevated design, and bespoke services — marking a significant milestone in the global journey of the emblems brand.

Hotels

TravelNet

MAY 19, 2025

Revenue Stream #1: Upsells and Add-Ons for Guests Guests are willing to spend more if it enhances their experience. Offering transportation add-ons like a shuttle service or rides to the top of popular bike trails can save them the hassle and land you a piece of the action. Such add-ons can then be easily mapped to your ledger.

Occupancy

Hospitality Tech

JUNE 16, 2025

Satisfying even the most scrutinised colour branding, the new series is impossible to ignore, bringing more engaging, immersive experiences to any space. UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale. That’s what UrResort delivers.

Operations

Hotel Business

MARCH 20, 2025

Include event-specific information, branded imagery and schedules right at their fingertips. Whether its a corporate event or a family reunion, guests will appreciate the seamless branding and the extra effort to make them feel valued. Leverage existing TVs throughout your property as additional signage opportunities. #3:

Events

Hotel Speak

JUNE 20, 2025

Having a desk or space to work in their room, access to plug points and various adapters for their multiple electronic devices, and service options such as in-room dining, meeting room or conference venue bookings and flexible housekeeping can also all make these guests happier.

Travel

STAAH

MAY 20, 2025

Heres why a booking engine should be at the heart of your hotels digital strategy: Own the Guest Relationship: Unlike online travel agents (OTAs) , direct bookings give you full access to guest data, ideal for personalization, upselling, and loyalty-building. Build Your Brand: A branded booking experience reinforces trust and professionalism.

Upsell

Hospitality Tech

JUNE 17, 2025

“Why This Rate” puts an end to that and allows independent hoteliers to compete with larger hotel brands. Through a partnership with ZINIO , one of the world’s largest digital reading services platforms, HCN is expanding its no-cost services to hotels and resorts. waking hours in the hotel room.

Hotels

Hotel Speak

OCTOBER 31, 2024

A recent study by Agilysys, a leading global provider of hospitality software solutions and services, has revealed a surprising trend in the APAC hospitality industry: high guest satisfaction doesn’t necessarily translate into repeat business. It’s not just luxury brands that can benefit from advanced personalisation.

Hospitality

Up Hotel

JUNE 18, 2025

The Digital Lobby A hotel’s website embodies itself as the digital lobby; it’s often the first encounter a potential guest has with the brand. Working closely with photographers and videographers, we hope to ensure the content reflects the property’s brand values and aesthetic. Great design taps into desire.

Closing

Hotelogix

MARCH 27, 2025

A poor UX leads to inefficient hotel operations , higher error rates, and unhappy guests—directly impacting guest satisfaction and your brand reputation. Boost Guest Happiness Personalized Services Leveraging guest data, your PMS can personalize everything from welcome notes to room preferences.

Revenue

eHotelier

JULY 22, 2025

By empowering hotels that live and breathe authentic hospitality, the soft brand is seeking to reshape the future of luxury travel – one pioneering property at a time. “ Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Receive daily leadership insights and stay ahead of the competition.

Revenue Management

eHotelier

JULY 21, 2025

Prior to joining McKibbon, Amanda spent seven years at Publix Super Markets, where she honed her customer service expertise. Space-themed design elements throughout the property pay tribute to Cape Canaveral’s legacy of innovation and exploration.

General Manager