This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
If your luxury hotel is outsourcing its brand presence without tying it to results, you’re not marketing—you’re gambling. But if your brand message is diluted, or if you’re unsure where the bookings are coming from, you’re just feeding an algorithm, not your bottom line. Brand-aligned storytelling with measurable goals.
In this environment, Choice Hotels Asia-Pac is focusing on strategies with lower capital intensity and faster speed to market, like asset repositioning and refurbishment into midscale and upscale brands – this is emerging as a favoured option for many hotel investors. Supporting this trend is the evolving landscape of hotel operating models.
While some may view partnering with an external recruiter as an added expense, the return on investment (ROI) tells a very different story. Preserve Your Brand and Guest Experience Unfilled roles don’t just strain operations—they impact guest experience. Ready to See the ROI Firsthand? Enter: the hospitality recruitment agency.
It’s one of the highest-ROI investments a hotel can make. Use pre-written templates or AI for faster response and maintain a friendly, consistent brand tone. Turning them on without a strategy often leads to high costs, low ROI, and in some cases, paying more for demand you already had. Use detailed, benefit-driven descriptions.
If you arent marketing your business on social media, youre missing out on a huge opportunity to build your brands success. However, data insights can actually help you create authentic and engaging social media marketing strategies that build customer trust and enhance brand reputation. Storytelling is a powerful tool here.
If theyâre told one thing by the booking agent and another by the concierge, the brand feels disjointed. For decision-makers in hospitality, the ROI is clear: better customer satisfaction, higher retention, and a stronger brand reputation. About the Author Dev Nag is the CEO/Founder at QueryPal.
The modern hotel marketing team is overburdened, under-integrated, and way too dependent on vendors who can’t prove ROI. Ditch anything that doesn’t directly support conversions, loyalty, or brand building. Make ROI a Vendor Requirement Every vendor should report against business outcomes, not vanity metrics.
Social media has become a powerful tool for hotels to engage with guests, showcase their brand, and drive bookings. Booking conversions help determine ROI It indicates how often does the content / messaging compel your target customer book your hotel room, or take another action such as signing up for newsletter or a loyalty program.
By Stacy Garcia In May at HD Expo in Las Vegas, I had the chance to walk the show floor and connect with so many hotel designers, operators and brand leaders—all of us sharing one common goal: crafting experiences that not only look beautiful but perform better. That’s where emotional resonance turns into brand loyalty.
This evolution highlights the urgency for hospitality brands to adopt innovative strategies like hospitality content marketing , which involves creating and distributing valuable, engaging content to connect with travelers at every stage of their journey. This includes blogs, videos, and social media posts designed to inspire and inform.
It’s one of the highest-ROI investments a hotel can make. Use pre-written templates or AI for faster response and maintain a friendly, consistent brand tone. Turning them on without a strategy often leads to high costs, low ROI, and in some cases, paying more for demand you already had. Use detailed, benefit-driven descriptions.
THE IMPACT Running from November 29th to December 2nd, the campaign generated: $30,000+ in revenue 88 reservations The Grove Hotel Boise’s Black Friday campaign was a standout success, creating buzz, driving conversions, and reinforcing the hotel’s brand as a destination for luxury and convenience.
Direct bookings, on the other hand, involve a combination of fixed costs (such as people, technology, and brand marketing) and variable costs (such as performance marketing and paid media). Even if you doubled your investment in direct bookings, you would still achieve a better ROI.
Setting measurable objectives, such as higher guest satisfaction scores or improved ROI from marketing campaigns, will guide your decision-making process and help you evaluate success later. Step 5: Assess scalability and cost If your hotel has multiple properties or plans to expand, it is essential to choose a CDP that grows with your brand.
Hotel mobile marketing is the strategy of promoting a hotel’s services, offers, and brand directly through mobile devices such as smartphones and tablets. When paired with a strong digital marketing plan that is well thought out and executed, hotels have reported a 40% higher guest loyalty rate and increased ROI by 564%.
And when attackers target a shared vendor or platform, a breach in one system can ripple across multiple properties or brands. Building Collaborative Defenses Cybercriminals work in fast-adapting groups that often target multiple brands and platforms at once.
Include event-specific information, branded imagery and schedules right at their fingertips. Whether its a corporate event or a family reunion, guests will appreciate the seamless branding and the extra effort to make them feel valued. Leverage existing TVs throughout your property as additional signage opportunities. #3:
As an approved management company for Hilton, Marriott, and Wyndham, we offer the brand expertise and operational depth that owners trust to elevate performance across a wide range of property types.” This vertically integrated approach allows the company to drive top-line performance while maintaining operational efficiency for owners.
And we then work with the brands, the sellers in those industries to connect with those buyers. We’ll position those brands specifically to buyers with buyers intent in the marketplace, looking for things like that. So what are the technologies and the solutions in, in hotels that can do that? So, a lot of fascinating things.
âWhy This Rateâ puts an end to that and allows independent hoteliers to compete with larger hotel brands. HCN offers similar opportunities via its programmatic ad platform for brands wishing to connect with affluent traveling consumers who spend up to 3.5 waking hours in the hotel room. waking hours in the hotel room.
Marmont; Studio All & Mitchell & Eades Beyond CRI, lux, and automation, well explore how lighting delivers both design excellence and commercial ROI, says Petrie-Allbutt. Register for Design Inn Symposium, Tuesday May 6 at Hilton Adelaide.
Tech investment as ROI-positive: Technology is Agodaâs second-highest expense after marketingâviewed as essential to long-term competitiveness and scalability. Local feel, global reach: Agoda adapts pricing, language, and UX to local markets (e.g., Hindi on WhatsApp), focusing on tier II cities and domestic travel.
It’s a direct path to bookings, brand trust, and digital reach. If your brand isn’t present where people start searching, you’re already behind. Optimize your bio with keywords Your Instagram bio is both a branding tool and one of the few pieces of text on your profile that Google can crawl.
If youre only using it to manage availability, you’re missing out on serious ROI. STAAH offers centralized dashboards , cross-property analytics , and inventory sharing to ensure consistent branding, pricing, and performance across all locations a must-have for growing portfolios. 3) Advanced Strategies to Maximize Revenue a.
Integrating technologies like red-light therapy into hotel offerings provides a unique opportunity to elevate the guest experience while reinforcing a hotels position as a wellness-forward brand. The ROI of Wellness Innovation Investing in wellness technology not only enhances the guest experience but also delivers measurable returns.
As always, make sure the services offered are a natural fit for your brand. Revenue Stream #2: Owner-Facing Services Your property owners arent just looking for bookings theyre looking for peace of mind, ROI, and operational excellence. Such add-ons can then be easily mapped to your ledger.
Satisfying even the most scrutinised colour branding, the new series is impossible to ignore, bringing more engaging, immersive experiences to any space. This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI. Thatâs what UrResort delivers.
Hotels can configure the solution at the chain, brand, or property level for brand consistency and control. Managed through a single unified inbox, hotels can streamline communications, ensure a consistent brand voice, and gain insights into guest sentiment and trends. âA year ago, we announced that SynXis Concierge.AI
Targeted social campaigns : Hotels partner with influencers and run highly targeted ads to reach specific travel segments, increasing brand awareness and conversions. Offer exclusive discount codes or booking links that they can share with their audience to track ROI and drive direct bookings.
AI-powered platforms help personalize outreach, retarget guests, and maximize advertising return on investment (ROI). These agents help properties maintain an active, responsive brand presence online without overwhelming staff bandwidth. For hotels targeting digitally native demographics, this level of responsiveness is table stakes.
Role Based Access Control (RBAC) that enables brands to confidently delegate responsibilities without compromising security or visibility. As its portfolio of branded and independent hotels continues to grow across the U.S., Improved single sign-on and multi-factor authentication adds layers of administrative security.
Partnering with local or travel influencers who align with your brand can create a powerful ripple effect. How to Maximize ROI Social Media Ads: Showcase promotions with visually engaging content on Instagram and Facebook. Paid Advertising and Retargeting When organic efforts need a boost, paid advertising steps in.
Lybra Assistant is ideal for all properties with more than 20 rooms, from independent hotels and branded groups, and those offering both leisure and business segments. Brands Yum! Brands, Inc. This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI.
With more than 30 years of experience as a Hotelier representing; Luxury, Full-Service, Boutique, Extended Stay and Limited Service Brands, Mr. Riley has supported and achieved a ROI for the following; Wyndam Hotel & Resorts, Preferred Hotels Group, IHG, Hilton Hotels, Marriott Hotels, Interstate Hotels & Resorts & Hyatt Hotels.
It uses cookies to track and target these visitors, ensuring your brand stays top of mind even after they’ve left your site. Retargeting keeps your brand visible while remarketing encourages repeat visits. Retargeting ads strengthen brand recall by ensuring your property remains top-of-mind for travelers browsing.
In fact, a 2023 report by HubSpot found that 54% of consumers want to see more video content from brands. Just remember to pick influencers who align with your brand’s personality. With a 2024 report showing that email marketing has an average ROI of 4200%, its clear this tool is here to stay.
Rice emphasized the ROI potential in these regions, noting, They may not be sexy, but theyve made a lot of investors in Canada a lot of money. The panel addressed brand complexities, with Gadbois expressing concern about saturation. Todays great brand for that asset might be tomorrows disaster.
Today we have over 1700 properties across both the US and Canada that are Green Key certified, and we have partnered with virtually all of the leading brands in the market who have committed to sustainability certification for their networks. We’re always looking at hoteliers for ROI and sure you have some incredible stories.
WorldVue Compass is the latest feature of WorldVueâs Entertainment HUBâ¢, the industry-leading in-room entertainment solution that delivers a fully branded, customizable experience â without the need for rewiring. Operators can create visually appealing reports and guest correspondence that perfectly aligns with the brand.
All devices are connected to Anacoveâs AI-powered cloud system, which treats the hotel as a unified ecosystemâ delivering automated reports and actionable insights that show clear ROI and support smarter operations. As its portfolio of branded and independent hotels continues to grow across the U.S., Agilysys Book with S.P.E.N.D.
The Nomadix solution is one of the lowest cost-of-ownership offerings on the market, while also achieving a quick return on investment (ROI). Energy management systems (EMS) are high-impact investments that deliver proven value and a measurable ROI. Secor plans to further strengthen Taco Johns "people first" culture.
The aim of hospitality marketing is to attract guests, boost bookings and build brand visibility. The best will deliver incredible ROI, by securing you more bookings than ever before. Increase brand presence Putting your name up in lights online is easier said than done.
âThe name âHotel Internet Servicesâ has been a successful brand, but no longer captures who weâve become or where weâre going,â said Gary Patrick, CEO of Touchstone1. Brands Yum! Brands, Inc. By adopting Lybra Assistant, hotels can save up to 1,000 hours of manual work per year. Turner has served as Yum!
It provides 24/7, multilingual support across major communication channels like WhatsApp , website chat, and social mediaalways aligned with the hotels tone of voice and brand positioning. From frictionless communication to relevant offers and faster bookings, AI sets brands apart and fosters stronger guest loyalty.
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content