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Hotels rely on OTAs like Booking.com, Agoda, and Expedia to stay visible and fill rooms. But while these platforms drive bookings, they can also cause unintended revenue loss — not because the platforms are flawed, but because of avoidable mistakes in how hotels manage them. The OTA adds a member discount on top.
Add to that, bespoke services such as ski pass delivery, private chefs, and breakfast drops — and it’s clear why this brand has built loyal repeat business. The highlight of results has been a 20% jump in OTArevenue thanks to improved pricing accuracy and inventory sync.
Houston TX, January 15, 2025 Hotels that allow Online Travel Agents (OTAs) to undercut their rates pay nearly 50% more for PPC leads, new research has revealed. OTAs increase their bids on branded searches when they know they can offer travelers the best price. The increased cost is driven by competition.
Hotel gift vouchers are a formidable strategy to amplify revenue streams and grow guest loyalty. Unlike any other monetary gift card, they can be tied into particular hotel services, enhancing revenue streams. Attracting new guests and boosting brand awareness. Gift vouchers are versatile. 3) Content quality.
But a lot of hoteliers have gotten stuck in a loop of constantly slashing prices, offering direct channel discounts, OTA promotions, and special rate packages to drive occupancy. The problem is, this can actually hurt your brand, lower rate integrity, and compress margins. can result in a stable revenue stream.
Hotel organizations have always invested heavily in their brands. For that reason, both hotel groups and independent properties are highly protective of their brand identities, which is understandable since the brand embodies their reputation in the market.
Advanced Strategies to Maximize Revenue a. Dynamic Pricing: Real-Time Revenue Optimization c. GDS and Niche OTA Power b. With consumer behaviours evolving, and the lines between tech platforms, marketing, and operations blurring, a modern strategy goes far beyond just listing rooms on online travel agents (OTAs).
By Eric Alister It goes without saying that Artificial Intelligence (AI) has unveiled to hotel and online-travel agency (OTA) brands the hidden powers of customer data collection for increasing operational efficiency and revenue. hotels are affiliated with approximately 328 brands. But thats not where the story ends.
At the 2025 HSMAI Commercial Strategic Conference, leaders from Crescent Hotels, Expedia Group, and Booking.com highlighted how OTAs offer not just distribution, but data-driven insights, technology tools, and strategic partnerships that can significantly enhance hotel performance and guest engagement in the age of AI.
For independent and boutique hotels without big-brand muscle, the problem is particularly acute. Key takeaways Secondary OTAs undercut rates: Small, non-major OTAs often list hotel rooms below official direct or OTA rates, leading to widespread rate disparities.
And what do hotels need to do to protect their visibility and revenue? The DMA currently identifies 24 core platform services as Gatekeepers, with Google a key player, alongside online travel agency (OTA), Booking.com, designated in May 2024. And its impact on hotel marketing is being discussed in all corners of the world.
STAAH SwiftBook’s integration with Google booking links is driving more direct revenue for thousands of properties around the world. If the answer is no, you’re not just missing traffic — you’re missing revenue. On most searches, Online Travel Agents (OTAs) dominate the results. We all know how guests book today: they Google it.
STAAH, a leading technology company helping hoteliers unlock their full revenue potential, has unveiled its list of distribution channels that brought the highest booking revenue to hotels in key tourism destinations across Southeast Asia, including Malaysia, Vietnam, Singapore, Indonesia, Thailand and Philippines, over the past year.
If they see better rates on online travel agencies (OTAs) , they’ll lose trust and likely bounce. Custom Branding : Your booking experience should look and feel just like the rest of your website. Upsell & Promo Tools : Drive more revenue per booking with add-ons, promo codes, and package deals. How is it useful?
As you might expect, rate parity is highly beneficial to online travel agents (OTAs) that have access to a vast number of travellers and charge commission rates to property owners/operators. Wide rate parity With wide rate parity, a hotel or B&B agrees not to undercut the room prices that an OTA charges for their hotel.
Ancillary revenue to the rescue! For property management companies looking to expand profitability without adding inventory or dramatically increasing workload, alternative revenue streams can be a game-changer. This post will show you how to convert those opportunities into revenue. The good news?
One year on from the launch of Trilogy Hotels, the independent management company is rounding out 2024 with 13 hotels under management totalling over 2,500 rooms and overseeing $165 million in revenue. Often the discussion centres around the brand, what it offers, and the investment required, but it is lacking that investor return piece.
These packages aren’t just revenue boosters, they enhance the entire guest experience by making it seamless and memorable. STAAH users benefit from tools that make showcasing and managing packages easy across OTAs and direct channels—ensuring consistency and visibility without manual hassle.
Managing multiple OTAs can feel like walking a tightrope for hoteliersone wrong step can lead to overbookings, rate discrepancies or missed revenue. Rate disparities: Inconsistent pricing can lead to OTA penalties, lower rankings, and guest mistrust. The system even flags mismatches before they cause issues.
trillion by 2028, with online travel agencies (OTAs) like Booking.com contributing a significant chunk to hotel bookings – accounting for nearly 40% of all online hotel reservations in some regions (Statista, 2023). To stay competitive, hoteliers must optimize their OTA operations for better efficiency and guest experience.
Today’s digital-first guests demand convenience, speed, and seamless experiences making a booking engine more than just a helpful tool, it’s a necessity Why Every Hotel Needs a Booking Engine System If your hotel isn’t offering direct bookings online, you’re missing out on revenue, on guest data, and on control.
STAAH’s tools helped standardise booking operations, enhance OTA performance and establish a tech-forward approach to revenue management. The STAAH channel manager with its 200+ OTA connections helped improve reach and allows multiple channels to be managed through one single dashboard.
Houston TX, January 29 2025 Hotel technology specialist SHR has today launched the next generation of its booking engine, specifically designed to reduce booking abandonment by keeping guests fully immersed in a branded booking experience. An earlier study found that bookings in the hotel and lodging industry are abandoned 78.3%
Gone are the days of dealing with multiple systems for reservations, revenue management, and guest engagement. Spreadsheets for revenue tracking. Design branded, mobile-friendly websites using tools like innQuest Ignite, innQuests hotel website builder to drive direct bookings and create a great first impression.
Unlocking profit for its clients has become synonymous with the brand over the years. Established in 2016, RevenYou is a specialist consultancy firm supporting accommodation businesses across Australia, New Zealand, and the Pacific with revenue management, sales, marketing, and systems integration.
The 130 room ANA Holiday Inn Kobe Sanda, currently The Celecton Premier Kobe Sanda Hotel, and the 126 room ANA Holiday Inn Tosu, currently, Hotel Bientos, will both undergo extensive renovations and convert to the much-loved Holiday Inn brand in 2026. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
Drawing comparisons to the early days of SEO, the study highlights how branded properties, strong guest reviews, and wide digital footprints dominate AI recommendationsâand what independent hotels must do to remain competitive. Branded hotels dominate AI results 2 out of 3 hotel recommendations by AI are branded or part of a major group.
Plus, dont forget to promote them through your website, OTAs, and social media platforms well ahead of the festival to drive bookings and create buzz. This approach not only increases brand awareness but also boosts guest interaction and loyalty.
Hotels can configure the solution at the chain, brand, or property level for brand consistency and control. “A Available in 50+ languages, it delivers fast, personalized responses that drive higher conversions , reduce booking abandon rates, and capture direct bookings that may otherwise go to OTAs. Concierge.AI
A hotel ad is any paid placement used by a hotel to promote its rooms, offers or brand, typically through online platforms like Google Hotel Ads , OTAs (online travel agents), metasearch engines, and social media channels. Maintaining parity helps protect your revenue and reputation. What is a hotel ad? It accounted for 39.2%
Failing to stay top-of-mind means you risk losing them to online travel agencies (OTAs) or competitors. This enables marketing teams to recoup revenue lost from cart abandonment and increase direct bookings. Retargeting keeps your brand visible while remarketing encourages repeat visits. What are retargeting ads? increase YOY.
EBITDAR formula explained One way to calculate EBITDAR is first to determine earnings by subtracting all expenses from revenue and then adding back five cost categories. EBITDAR is calculated using details from the income statement, which presents a company’s revenues and operating expenses over a specific period. Rent costs.
According to Google, businesses make an average of $2 in revenue for every $1 they spend on Google Ads. Customization : Tailor the booking engine to match your hotel’s branding and style. Upselling opportunities : Offer add-ons and packages during the booking process to increase revenue. .
But here’s the good news: a streamlined, intuitive PMS UX can turn hotel operations around—boosting staff productivity, enhancing guest satisfaction , and improving hotel revenue management. Channel Management Real-time inventory syncing across OTAs and direct booking platforms enhances accuracy and reduces overbooking.
The new partnership and integration will unlock a powerful set of AI-driven toolsâincluding contactless mobile check-in and checkout, real-time guest messaging, identity verification, and revenue-generating upsellsâseamlessly embedded within the Visual Matrix PMS environment. The joint solution is now available to restaurant partners.
As a result revenue was missed and the guest experience in bookings was below par. With STAAHs Channel Manager , the team gained a single command centre to manage rates, inventory, and availability across all online travel agents (OTAs). Manual update of rates and availability across multiple channels was error-prone and inconsistent.
Past guests include Sarah Fults, VP of Distribution at MGM Resorts, James Lemon, Global Lead of Travel, Transport, and Leisure at Stripe, Jason Pinto, Co-Founder and COO at Pace Revenue, and more. The Hotel Marketing Podcast is for hotel marketers, revenue managers, and hospitality professionals looking to enhance their marketing efforts.
We spoke with Edmund Wong, Corporate Director of Revenue Optimization for Choctaw Nation on how SiteMinder has transformed their revenue strategy and streamlined operations across their properties. Online travel agencies (OTAs) or global distribution systems (GDS) were largely absent from their approach.
A single missed or miscommunicated reservation can mean losing critical revenue, not to mention the brand damage that comes from frustrated guests who are caught up in an overbooking or a missed reservation. Timely, branded communications reassure guests their reservation is secure and set a professional and positive pre-arrival tone.
While traditionally defined by location, brand, and amenities, todays compsets are increasingly segmented by booking behaviors and traveler demographics. Knowing your competitors allows you to study their branding, offers, and guest feedback. FREE GUIDE Dive deeper into the history of revenue management. Refine messaging.
Reviews and ratings influence 30% of travelers, while a quarter of those surveyed find hotel amenities and the hotel brand to be important in their decision making. Whether it’s a preferred floor, a scenic view or a special service, these extras present real revenue opportunities for hotels.
Seamless Online Experience A cohesive online presence across social channels, online travel agents (OTAs) , and hotel websites is crucial. Expanding Revenue Streams Beyond Rooms Hotels will diversify their revenue streams by offering unique experiences, such as culinary classes, adventure activities, and cultural tours.
RaccoonRev Plus is engineered to bridge the gap between basic rule-based pricing and the full complexity of traditional Revenue Management Systems (RMS). âThe idea of a ârevenue co-pilotâ is simple: youre still in control, but youâre no longer flying solo. âRevenue management is just the beginning.
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