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Why it’s a problem: Slow response times signal poor service and can push your listing lower in OTA search results. STAAH’s ReviewMinder AI is free of charge for all subscribers to the service. How to fix it: Always segregate B2B rates from public-facing rate plans.
A bed bank is a business-to-business (B2B) travel provider that connects hotels with travel distributors, such as online travel agencies (OTAs) and tour operators. Several key players dominate the bed bank industry, each offering unique services and benefits for hotel partners. What is a bed bank?
Why it’s a problem: Slow response times signal poor service and can push your listing lower in OTA search results. STAAH’s ReviewMinder AI is free of charge for all subscribers to the service. How to fix it: Always segregate B2B rates from public-facing rate plans.
During her time at Accor, Couton has held several senior roles across loyalty, digital marketing, distribution and commercial B2B, most recently serving as Managing Director, Asia Pacific, at D-EDGE, a distribution, technology and digital marketing platform for the hotel industry. “I’m
The benefits of Account-Based Marketing are clear, so what’s holding B2B professionals back? While B2B research suggests organizations are thriving through successful ABM programs, getting just one campaign off the ground is more difficult than it seems. Wasteful technology and service spending.
Your operations just got first-class service. Zuba Zuba is an upcoming Sabah-based booking platform (launching Q2 2025) from CSX Holdings, offering seamless on-demand reservations for hotels, homestays, and local services like transport, F&B, leisure, shopping, and wellness across Kota Kinabalu and surrounding areas.
Hospitality Solutions is distinct from Sabre’s hotel B2B distribution business, which remains a strategic area of investment for Sabre. The SaaS-based platform serves as an integrated system of record for reservation and guest information, enabling hoteliers to operate with greater accuracy and efficiency, according to the companies.
Alexi Khajavi : So Questex is a medium sized information services company. We’re B2B media at our core. But when we combine that with the data that we get from our central service team, our audience team, our content teams, and our our insights team, it then becomes that special alchemy.
AI-powered agents support operators by identifying guest behavior patterns, triggering tailored offers, and orchestrating service workflows â driving efficiency while enabling deeper, more meaningful engagement. This infrastructure enables real-time personalization and automates key touchpoints throughout the guest journey.
Technoheavenâs Bed bank solution enables hotel inventory to be distributed across a global network of B2B buyers, including OTAs, travel agents, DMCs, TMCs and more from a single platform. Room rates can be adjusted according to demand and region with agreed API Licensing fees for new hotels requiring access to the bed bank platform.
âThis move reinforces Accorâs commitment to smarter, more agile distribution, empowering hoteliers while providing enhanced value to the B2B market,â said Fabrice Perdoncini, CEO of Gekko Tech. This collaboration brings a modern, intuitive, and eco-conscious solution to guest engagement while easing operations and enhancing service.
Customer Support- Hotel Channel Management At Yanolja Cloud Solution, our support team is not just a service but a dedicated extension of our clients success. About Gartner Digital Markets: Gartner Digital Markets is the worlds largest platform for finding software and services. and/or its affiliates are used herein with permission.
Running a hotel in todays competitive market involves more than just offering comfortable rooms and great service. With the hospitality industry adapting to evolving guest expectations and the rapid growth of online booking platforms, managing hotel operations become increasingly complex.
âThis move reinforces Accorâs commitment to smarter, more agile distribution, empowering hoteliers while providing enhanced value to the B2B market,â said Fabrice Perdoncini, CEO of Gekko Tech. This collaboration brings a modern, intuitive, and eco-conscious solution to guest engagement while easing operations and enhancing service.
By moving it online and inviting guest participation, Great Wolf Lodge is setting a new standard for frontline recognition.â As a result of the rollout, Pack Members feel appreciated, and Great Wolf Lodge guests experience exceptional service. Nearly half lack confidence in their teams ability to detect or respond to AI-driven attacks.
Channels OpenGDS OpenGDS is a B2B travel tech platform that connects travel sellers with hotels through a simple Plug & Book solution. HeyTrip HeyTrip is a global B2B travel tech platform providing hotel, flight, and car rental solutions. This replaces the previously fixed widget setup.
Since joining Marriott in 1996, she has been a driving force behind numerous transformative initiatives across brand, marketing, sales & consumer services and more, the company reports. Shannon Patterson has been named SVP, global sales.
Wander Skift Take Funding has been slow this year, but B2B travel tech startups are still leading the way these days. What trends are driving investment into B2B travel tech platforms this year? Kolet, an eSIM app that raised $10 million, also promotes its B2B offering for travel companies. Qashio: $19.8
Technoheavenâs Bed bank solution enables hotel inventory to be distributed across a global network of B2B buyers, including OTAs, travel agents, DMCs, TMCs and more from a single platform. This collaboration brings a modern, intuitive, and eco-conscious solution to guest engagement while easing operations and enhancing service.
Bundled Subscriptions and Auto-Renew Incentives In the retention and advocacy stages, bundle services or products into subscription packages to increase customer loyalty. Your clear CTAs will guide these buyers directly to purchase. Highlight zero-interest or low-fee options to make higher-value purchases more accessible.
Expanding B2B opportunities are helping hotels diversify their revenue and build long-term relationships. At the same time, the industry faces challenges: costs are rising, and there’s a constant need to balance technology with personal service. Sustainability is also a growing demand, with guests expecting eco-friendly practices.
Service sectors like arts & entertainment and professional services have exceeded pre-pandemic benchmarks, with some growing travel spend by over 20%. The post GBTA: 2025 global business travel spend to reach $1.57T appeared first on hotelbusiness.com.
Channels TravelEssence/Little Travel Group Little Travel is a B2B travel specialist offering seamless group travel services across Europe. Property managers must collect 8.11% SSL from travellers to cover GST and fees. For more details, click here. Check out how Little Travel can elevate your group travel solutions today.
B2B business development is a crucial approach for any founder, director, manager, or entrepreneur aiming to engage directly with other businesses. As you navigate the world of B2B development , it’s essential to recognize the optimal moments for implementing growth tactics.
This pressure makes sales challenging because it is no longer enough to sell a product, service, or solution. This way, there are penalties for failing to produce outcomes that are part of a service level agreement. Greater accountability makes sales challenging, especially in B2B sales. Greater Accountability.
Skift Take: As Booking Holdings resets its investment priorities in the AI era, its business-to-business services, which Expedia has far outpaced, won't likely be high on the list. What's next? Dennis Schaal Read the Complete Story On Skift
The following list of principles is a short guide as to how you might think about B2B sales now. Sell strategic outcomes : It’s easier to sell strategic outcomes than products or services, especially in the commoditized markets we find ourselves in now. Your company, your time in the business, and your won logos mean less than ever.
The partnership enhances STAAH ’s value proposition by providing hotels with a trusted, globally recognised transfer service that more than two million travelers worldwide already love. Active in more than 300 destinations with 2500 hotel partners, it offers direct passenger side services to more than two million passengers annually.
B2B sales are unique in that you are continually developing sales relationships and they typically have a longer lifespan because the process involved in closing a sale is longer and more involved. I like how this applies to B2B sales. This can be widely applied to anything but rings especially true in B2B sales. Zig Ziglar.
Retaining a strong online presence in a highly competitive digital marketplace can certainly be a challenge, which is the number one reason so many businesses turn to quality B2B SEO services. What Are B2B SEO Services and Why Are They Important? Here’s what you can expect with our agency’s B2B marketing solutions.
Your Products: Your products, services, and solutions are the best in the world. Your Ability to Execute: In big deals, in complex B2B sales, and in sales where what you sell is strategic, your ability to execute is a variable to your client’s success. You believe your contacts need to know about what you sell.
Here is a guide to negotiating effectively in B2B sales. What puts you in an inferior position in a negotiation in B2B sales is an inability to walk away from a bad deal. It may be service failures, a lack of attention, delivery times, more labor hours, or a host of other soft costs that your solution would allow them to avoid.
Early in your career in sales, you work on solving your dream client’s problems by displacing your competitor and providing them with your product or service, believing this is all that is necessary for better results. In complex sales, specifically complex B2B sales, you are going to see both of these patterns. Download Now.
Ascott identified key opportunities in the local market including VFR, allied health, b2b and construction which have all historically relied on short stay rental offerings. Ascott’s latest property stands in prime position to service this demand.” The serviced apartments are all designed to capture the substantial views on offer.
What is B2B in the hospitality industry? B2B, or business-to-business, in the hospitality industry refers to selling products or services directly to other businesses rather than individual consumers.
Everybody has a story and every business needs B2B storytelling. B2B storytelling has the power to make people believe in the brand. But there is an art to B2B brand storytelling. We’ll also tackle some great B2B storytelling examples. Why Is B2B Storytelling Important for Your Brand? B2B marketers are the same.
Introduction In the competitive landscape of the B2B hotel industry, establishing and nurturing brand loyalty has never been more critical. This blog delves into the multifaceted approach to B2B hotel marketing, outlining strategies designed to foster deep, lasting connections with business clients.
B2B website design examples can serve as a checklist for the features your site should have. What is a good website design in the B2B sphere? This guide will act as a showcase of the top B2B site examples. REPUTATION SQUAD VISIT WEBSITE ReputationSquad website design fits perfectly for the monitoring service company.
It’s no secret that there are a lot of misconceptions about hospitality B2B marketing. Let’s Get Real About B2B Hospitality Marketing First things first, what is B2B hospitality marketing? This could include anything from hospitality tech and meeting space to catering services and event planning.
Trusted Stays UK-based serviced apartment platform for short and mid-term stays. Convergent International One of China’s leading B2B platforms for overseas hotels with strong direct contracting ability. Convergent International One of China’s leading B2B platforms for overseas hotels with strong direct contracting ability.
Here are some ideas, with a little help from our friend and B2B Copywriter and Marketing Strategist, Linda Melone. Because of an often-longer sales cycle, B2B organizations rely on building relationships. In other words, is the product or service a well-known commodity? Were they previously aware of your product or service?
LinkedIn, on the other hand, may be preferable for B2B ecommerce ads. Communicate the value of your products or services in your ad copy. Author Bio: Andy Beohar is the Managing Partner at SevenAtoms, a leading B2B demand generation agency. Each platform has its preferred content formats and styles.
When you start a new relationship, how well do you focus on the client so that you understand all of their needs so that you can provide solutions to all of their needs instead of just your primary product or service? Learn How to Drive Consistent Sales Results from Your B2B Sales Team. Sales & Sales Management Brew. Intelligence?
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