Hotel Speak

FEBRUARY 11, 2025

APAC travellers are demonstrating a growing willingness to spend beyond their accommodation, with 68% of respondents indicating they would pay more for tailored experiences. Hoteliers can unlock this potential by diversifying their revenue streams and leveraging guest data to create targeted upsell opportunities.

Hospitality 66

Hospitality Average Daily Rate Revenue Services 66

SiteMinder

JANUARY 16, 2025

Galileo is a travel distribution platform that utilises a global distribution system (GDS) to allow travel agents to book hotels, flights and other travel services. While Galileo is mainly used for airline bookings, its also used by travel agents to book hotels, car hire and other travel services for their clients. What is Galileo GDS?

Global Distribution System 52

Global Distribution System Hotels Upsell Travel 52

eZee Absolute

JANUARY 27, 2025

Be it luxurious accommodations, exclusive dining, or wellness experiences, Songkran visitors crave it all. ” Offer irresistible packages that blend accommodation with local experiencesthink water fights, Thai New Year rituals, and cultural excursions. During Songkran, travelers dont just stay longer; they spend more.

Upsell 52

Upsell Hotels OTA Revenue Management 52

Hotel Speak

OCTOBER 4, 2024

80 DAYS Stand 1318 80 DAYS is an award-winning, full service creative and digital marketing agency that specialises in hospitality, working with some of the world’s most respected hotel and travel brands. Its mission is to empower Reservation, Marketing, and Sales teams by converting service requests into direct bookings and revenue.

Revenue 116

Revenue Hotels Market Marketing 116

STAAH

APRIL 9, 2024

Frontline staff possess the unique ability to directly influence guest spend through personalised interactions and service offerings. Their proficiency at upselling room upgrades, promoting amenities, and suggesting additional services directly impacts the average spend per guest, thereby driving revenue growth.

Revenue 109

Revenue Operations Revenue Management Upsell 109

Little Hotelier

OCTOBER 13, 2024

What is hotel customer service? Hotel customer service is support provided to guests by hotel staff, in order to meet their needs, enhance their experience and ensure satisfaction during their stay. There’s an opportunity to offer great customer service whenever a member of staff interacts with a guest.

Services 52

Services Hotels Travel Consumer 52

Little Hotelier

FEBRUARY 25, 2024

Another common strategy utilised in hotel revenue management consulting is to identify other potential revenue streams, from value-adding services, to new target markets, to opportunities to upsell and cross-sell. An investment in hotel revenue management services is therefore one that can quickly deliver an attributable return.

Revenue Management 52

Revenue Management Revenue Services Management 52

STAAH

DECEMBER 12, 2023

Create attractive holiday-themed packages that include accommodation, festive meals, entertainment options, or exclusive amenities. This not only adds value for guests but also allows hotels to upsell services and capture diverse customer preferences.

Target Marketing 104

Target Marketing Cancellation Revenue Forecasting 104

STAAH

APRIL 23, 2024

From spa services to dining experiences and beyond, hoteliers are leveraging dynamic pricing strategies to optimize ancillary revenue streams. Hotels can increase revenue per guest by adjusting prices according to demand, seasonality, and consumer preferences , achieved through upselling and cross-selling additional services and products.

Revenue Management 109

Revenue Management Revenue Ancillary Revenue Management 109

Hotel Speak

JANUARY 25, 2024

He added, “Hoteliers are becoming more creative with the amenities and spaces they offer their guests and in the last year alone, we’ve seen a significant increase in properties selling additional bookable services. of guests added an upgrade to their reservation while checking in, with an average upsell value of $48.

Average Daily Rate 103

Average Daily Rate Revenue Travel Upsell 103

AskSuite

MAY 22, 2025

Its a strategic asset for hotels seeking to scale personalized service and optimize commercial performance. An AI agent powered by large language models (LLMs) can respond instantly, confirm availability, upsell a suite with pet amenities, and share relevant reviewsall within the same conversation. billion by 2026.

Hospitality 52

Hospitality Scale Sales Travel 52

Social Hospitality

SEPTEMBER 10, 2023

Chatbots Responsive, friendly customer service is crucial. However, you may find responding to every FAQ quickly becomes overwhelming — particularly if you don’t have a customer service department to lean on. VR headsets can also help desk agents upsell rooms when guests do arrive.

Market 130

Market Marketing Consumer ROI 130

STAAH

OCTOBER 18, 2022

From before they arrive and visit third-party sites or OTAs to look for accommodation or online reviews to your website, email communications and the actual stay – everything contributes towards guest experience. These communications become a fantastic opportunity to upsell your services. 1 Pre-arrival contact.

Revenue 98

Revenue Upsell OTA Overbooking 98

SiteMinder

SEPTEMBER 12, 2024

Other technologies such as apps and AI also play a part in how a smart hotel operates to provide guests with fast, easy, service. As more technology becomes available and more guests show a preference for it, even more accommodation providers will begin to jump on board. What is the concept of smart rooms? billion within the decade.

Hotels 98

Hotels Services Accommodation Operations 98

SiteMinder

DECEMBER 8, 2024

Some inboxes may even be designed specifically for accommodation businesses and be able to unify different types of communications such as email, sms, and messaging apps. Likewise, you can use email to provide guests with key information, offer upsells and extras, and request reviews.

Hotels 52

Hotels Business Management Upsell 52

Hotel Speak

JUNE 6, 2024

The acquisition of SHR — based in Houston, Texas — will enable Access to make further inroads into the US market and service larger hotel groups, which often have more complex distribution needs than smaller boutique and independent operators. Access is already a leader in providing software and services to UK and European hotels.

Revenue 104

Revenue Hotels Operations Casinos 104

SiteMinder

SEPTEMBER 4, 2023

Bringing Thai warmth and charm to life, Chatrium offers guests a crafted culture, luxurious space and charismatic services. From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice. Want unbeatable revenue results for your own hotel or accommodation business?

Operations 98

Operations Revenue Hotels OTA 98

STAAH

NOVEMBER 22, 2022

The product or service you’re selling should be at the center of every element of your marketing mix. In a hotelier’s case or any accommodation provider, selling rooms is the main product to reach full occupancy. There are plenty of upselling tools available. PHYSICAL EVIDENCE – Service. Find out more here.

Hotel Marketing 98

Hotel Marketing Market Marketing Hotels 98

Catala Consulting

MAY 17, 2024

Personalized Service Reception staff have the opportunity to provide personalized service, which can significantly enhance the guest experience. This personalized approach not only improves guest satisfaction but also encourages additional spending on amenities and services, thereby boosting revenue.

Revenue Management 52

Revenue Management Revenue Management Upsell 52

SiteMinder

SEPTEMBER 6, 2023

Enhancing the guest experience: Complimentary services or amenities as part of a promotion can elevate the overall quality of a guest’s stay. She has several options for accommodation, but she (or her organisation) opts for your hotel due to a “Book two nights and receive a complimentary airport transfer” offer.

Events 105

Events Hotels Upsell Occupancy 105

Clock Software Hospitality

NOVEMBER 24, 2020

Millennials invest their spending potential in guest experiences and encourage their peers to do the same, which has resulted in a reversal of roles: independent hotels now cater heavily to luxury travel, while established brand chains are investing in affordable accommodation.

Upsell 52

Upsell Hotels Accommodation Events 52

STAAH

JUNE 6, 2023

A hotel booking engine is a crucial tool for hotels and accommodation providers in today’s time. If you are a smart hotelier or any type of accommodation provider, you would not want to miss the chance of converting your website visitors from an OTA (or any other source) and bag the commission-free direct bookings.

Cancellation 98

Cancellation OTA Global Distribution System Revenue 98

Hotel Speak

JULY 24, 2024

By leveraging a diverse array of distribution channels, hotels can tap into different market segments and geographical regions, increasing visibility to attract high value customers which unlocks opportunities for upsell, therefore increasing the revenue potential.

OTA 101

OTA Hotels Revenue Market 101

Hotel Business

JANUARY 24, 2024

” He added, “Hoteliers are becoming more creative with the amenities and spaces they offer their guests and in the last year alone, we’ve seen a significant increase in properties selling additional bookable services. .” More hotels are accommodating the evolving needs of remote workers and bleisure travelers.

Upsell 59

Upsell Occupancy Travel Revenue 59

Cloudbeds

APRIL 8, 2025

More upsell opportunities : Digital check-in forms can include early check-in, room upgrades, or other add-ons, giving you extra revenue before the guest even arrives. Thats more time for real service and fewer chances of someone typing Bobert instead of Robert. Why it matters for hotels 1.

Operations 52

Operations Upsell Occupancy Accommodation 52

Little Hotelier

MARCH 30, 2025

A hotel brochure is a marketing tool that showcases a hotel’s amenities, services and location to drive more bookings. The right brochure in the right place will catch the eye of potential guests in a moment when theyre considering accommodation options, like when theyre asking for advice at your local tourist hub.

Hotels 52

Hotels Dining Sales OTA 52

Little Hotelier

OCTOBER 30, 2024

Hotel guest activities are services offered by hotels to engage and entertain their guests, and to enhance the overall experience during their stay. Promote and upsell activities easily with Little Hotelier Little Hotelier’s direct booking engine lets you sidestep OTA commission fees while increasing the value of every reservation.

Upsell 59

Upsell Events Hotels Revenue 59

Little Hotelier

APRIL 4, 2024

Firecastle is not so much an accommodation provider, but a haven for visitors that encompasses a cafe, bakery, grocer, delicatessen, gift store, and 10 charming guest rooms. The most valuable feature of Guest Engagement for us is the ability to upsell for additional revenue.

Revenue 52

Revenue Upsell Accommodation Services 52

Little Hotelier

OCTOBER 17, 2023

Hotel revenue is the income your business earns from selling rooms or other products and services to guests. Of course, you must maintain rate parity (the same rate on your website as on the OTA) but try making booking direct a more attractive method by offering guests value-added services. What is hotel revenue?

Revenue 100

Revenue Hotels OTA Ancillary Revenue 100

Little Hotelier

APRIL 26, 2023

The Wix online booking system is a general appointment booking tool with self-service functionality. It allows customers of service-based businesses – hairdressers, yoga studios, hotels, medical centres and more – to book their own appointments directly through the business’s website. It comes as part of a Wix Premium Business Plan.

Upsell 59

Upsell Revenue Business Services 59

Cloudbeds

MARCH 23, 2023

In the hotel industry, eCommerce refers to the buying and selling of accommodation and related services over the internet. Consider adding a live chat widget to answer questions in real-time to guide them through the booking process and increase upselling opportunities. What is hotel eCommerce?

OTA 98

OTA Digital Marketing Market Marketing 98

Little Hotelier

NOVEMBER 20, 2023

Little Hotelier Little Hotelier is an all-in-one solution helping small accommodation providers run their business more efficiently, effectively, and profitably. Send personalised messages, create target upsell offers, offer digital check-in, collect feedback and reviews, and more. Learn more 2.

Upsell 59

Upsell Hotels Revenue Occupancy 59

eZee Absolute

OCTOBER 16, 2023

” It is when a hotel offers additional services or packages to enhance a guest’s stay. For example; providing exclusive conference room packages, spa services, or even collaborating with local travel agencies for city tours. Ever thought about how hotels can pocket some extra cash beyond just renting out rooms?

Ancillary Revenue 59

Ancillary Revenue Revenue Services Events 59

Hotelogix

JANUARY 10, 2025

Operational delays: Manual data entry and updates consume valuable time that could be better spent on guest services. Missed upselling opportunities: A disorganized booking system makes it harder to identify chances for room upgrades or additional services. This method lets you see who's staying where all quick and easy.

Consumer 40

Consumer Management Services Occupancy 40

Little Hotelier

MARCH 10, 2024

A hotel competitor analysis allows your hotel or small accommodation to compare the strengths and weaknesses of your local peers with your own business, so you can work on being the most attractive option for visiting travellers. For example, if you are a budget property, you would compare yourself to other budget accommodations.

Accommodation 52

Accommodation Hotels Services Market 52

SiteMinder

SEPTEMBER 6, 2023

Those who book directly are often: More invested in your property; More likely to engage with your services; and ultimately, More inclined to leave a glowing review. An online booking system automates the reservation process, freeing up your staff to focus on more pressing tasks like guest services and property maintenance.

Hotels 98

Hotels Revenue Occupancy Services 98

eZee Absolute

FEBRUARY 7, 2024

Upsell Other services: With the booking engine, you should be able to upsell your extra services along with accommodation, thus giving you a chance to increase your revenue. Secure : While talking about payments, you must ensure your guests’ data remains safe from security breaches.

Upsell 59

Upsell Hotels Overbooking Revenue 59