Hotel Management

JULY 5, 2023

Ascott appoints GM Sales and Distribution Ascott Australia welcomes Jennifer Warn to the Senior Leadership Team following her promotion to General Manager Sales and Distribution. Her expanded role sees her take management of all of Ascott Australia’s sales and revenue team members.

General Manager 264

General Manager Sales Accommodation Management 264

Hotel Management

JANUARY 29, 2024

The acquisition, brokered by specialist accommodation property agency ResortBrokers on behalf of owners Peter and Irena Cushen, includes City Edge’s active franchise agreements, the brand, and associated IP. Choice Hotels Asia-Pac’s Chief Executive Officer, Trent Fraser, said the deal will deliver benefits for guests and incoming franchisees.

Accommodation 297

Accommodation General Manager Revenue Management Business 297

Hotel Management

DECEMBER 3, 2024

New Zealand hotelier Chris Dickinson has introduced a new luxury accommodation brand to the market with four Auckland properties slated to launch within the first half of 2025. Chopard Bathroom Amenities Distribution-only and cleaning-only models will be delivered through its sister offering, Platinum Services.

Branding 147

Branding Services General Manager Hotels 147

SiteMinder

JUNE 18, 2025

To learn more about how the hotel has evolved and embraced technology, we spoke with Margarita Pérez , General Manager at Casa Salles. Connectivity and operational challenges required a smart solution Before implementing SiteMinder’s technology, Casa Salles faced several distribution management challenges.

Revenue 52

Revenue Overbooking Consumer Operations 52

Hotel Management

JULY 20, 2023

Newly formed peak industry body Accommodation Australia celebrated its first NSW Accommodation Awards for Excellence at The Fullerton Hotel in Sydney on Thursday July 20, in front of a crowd of more than 700 industry and political leaders. Accommodation Australia is a new beginning.

Accommodation 130

Accommodation Resorts Events Motels 130

Hotel Management

JANUARY 3, 2024

Hilton Sydney welcomes new GM Hilton Sydney has appointed Malcolm Zancanaro as the new General Manager of the hotel. As Regional Director of Sales, South and South East Asia, based out of Bangkok, Ammari will be responsible for managing all sales functions for the region.

General Manager 272

General Manager Sales Resorts Management 272

Hotel Management

APRIL 3, 2024

Chris Kemlo joins The Calile as GM TFE Hotels has appointed experienced hotelier, Chris Kemlo, as General Manager of The Calile Hotel in Brisbane. We are excited to begin this chapter with a diverse team, bringing their valuable experience, skills and personality to the brand,” a representative for the team said.

General Manager 264

General Manager Hotels Sales Branding 264

Hotel Management

FEBRUARY 13, 2024

Both Melbourne and Sydney properties are forecasted to have 100% occupancy during concert dates and transient revenue is up to 30% stronger in comparison to other popular concerts,” Hutton told HM exclusively, noting that many hotel guests are asking if they are able to decorate their rooms with Taylor merchandise.

Occupancy 290

Occupancy Tourism Events Accommodation 290

SiteMinder

JUNE 6, 2024

A quick search on the internet yields a wide range of definitions for ‘revenue management’. Some of these take a theoretical, almost academic approach and, in several instances, there are iterations of revenue management’s classic definition: ‘selling the right room, to the right guest, at the right time, for the right price’.

Revenue Management 98

Revenue Management Revenue Management Accommodation 98

Demand Calendar

JUNE 20, 2023

The challenge is that demand for overnight accommodation varies with the reason to travel to the destination. There is no reason to go to the beach and no demand for overnight accommodation. There is no reason to go to the beach and no demand for overnight accommodation.

Revenue Management 97

Revenue Management Revenue Management Marketing 97

Hotel Management

MAY 16, 2024

When Max Mason commenced the role of General Manager at boutique Bundanoon property Osborn House, he quickly realised that the weight of staffing costs related to the number of revenue-generated rooms left some room for improvement. But rather than cut jobs or wages, Mason decided to add more rooms. “I

Construction 246

Construction Accommodation Hospitality Management General Manager 246

Hotel Management

OCTOBER 16, 2024

The New Zealand and Pacific property categories awarded in Auckland on November 1 include the following: Property Awards New Zealand Apartment Hotel New Zealand Regional Property New Zealand Meetings and Conferencing Property New Zealand Boutique Hotel New Zealand Midscale Hotel New Zealand Upscale Hotel New Zealand Luxury Hotel New Zealand Lodge New (..)

General Manager 147

General Manager Events Resorts Revenue Management 147

Hotel Management

MAY 16, 2024

Dorsett announces cluster of appointments Dorsett Melbourne has made a number of key appointments to align the strategic focus of Sales, Revenue and Reservations amid a restructure of commercial teams across Dorsett’s Melbourne and Gold Coast. Maggie Wong has been appointed Director of Sales.

General Manager 147

General Manager Sales Management Revenue 147

SiteMinder

APRIL 25, 2024

With every passing year, revenue management is playing a more central role at hotels as they navigate a landscape now locked in a permanent state of change. The gap, observed and experienced by many, suggests that the industry has far from realised the full potential that the practice holds for today’s accommodation businesses.

Revenue Management 111

Revenue Management Revenue Management Hotels 111

Hotel Management

AUGUST 22, 2024

Ciaran Gribbin performing at the 2022 HM Awards New Zealand / Pacific property categories being awarded in Auckland on November 1 include: -New Zealand Apartment Hotel -New Zealand Regional Property -New Zealand Meetings and Conferencing Property -New Zealand Boutique Hotel -New Zealand Midscale Hotel -New Zealand Upscale Hotel -New Zealand Luxury (..)

General Manager 147

General Manager Events Resorts Revenue Management 147

Hotel Management

JULY 16, 2024

New Zealand / Pacific property categories being awarded in Auckland on November 1 include: -New Zealand Apartment Hotel -New Zealand Regional Property -New Zealand Meetings and Conferencing Property -New Zealand Boutique Hotel -New Zealand Midscale Hotel -New Zealand Upscale Hotel -New Zealand Luxury Hotel -New Zealand Lodge -New Zealand Hotel Bar (..)

General Manager 147

General Manager Events Resorts Revenue Management 147

Hotel Management

APRIL 10, 2025

Delegates can expect power sessions on revenue management, the intelligent guest journey,on-property technology andOTAs, as well as a Q&A with Agilysys, Sales Engineer, Asia Pacific, Chris Ormiston, on boosting profitability and guest satisfaction. A topic many hoteliers will be interested in is the OTA and Distribution Outlook.

Revenue Management 147

Revenue Management Revenue Sales General Manager 147

Hotel Management

JUNE 12, 2024

She returned to Australia in late 2022 after a 7-year tenure in Macau, as the General Manager Sales and Marketing for Sheraton Grand Macao and The St. TFE Hotels’ GM appointments TFE Hotels has announced several key Hotel General Manager appointments across their Adina, Vibe and Travelodge network in Australia and New Zealand.

General Manager 130

General Manager Hotels Management Sales 130

Hotel Management

SEPTEMBER 17, 2024

South Australian accommodation management business M&G Hotel Group has bolstered its nine-year partnership with Choice Hotels Asia-Pac, with the addition of two new properties, Econo Lodge Port Augusta and Econo Lodge Dockside Glenelg. It is very clear to me that M&G and Choice share the same values.

General Manager 130

General Manager Revenue Management Hotels Consumer 130

STAAH

MAY 2, 2024

STAAH has been our trusted technology partner at Khyber Hotels & Resorts, streamlining our distribution strategy and maximizing revenue opportunities. Their innovation & support have been instrumental in our success for the years” says Vinit Chabra, General Manager, Khyber Hotels & Resorts.

Resorts 114

Resorts General Manager Revenue OTA 114

Hotel Management

JANUARY 8, 2024

Exclusive: Marriott appoints luxury leader to new dual role Marriott International is sharpening its focus on luxury with the appointment of Krister Svensson as Multi Property Vice President, Luxury Hotels Australia and General Manager at W Melbourne. Neerav Gorasia has been promoted to Director Hotel Performance for Pro-invest Hotels.

General Manager 147

General Manager Sales Revenue Management 147

SiteMinder

JUNE 10, 2025

Offering a perfect blend of 19th-century grandeur and modern hospitality, Casa Palacete 1822 stands as one of Granada’s most distinctive boutique accommodations. With just six rooms, each accommodation represents a significant portion of potential revenue, making optimal distribution across multiple channels absolutely crucial.

Overbooking 52

Overbooking Revenue Management Sales 52

Hotel Management

SEPTEMBER 3, 2024

It’s a big toolbox,” says Greg Winston, Group General Manager of M&G Group, explaining why he’s chosen to continue expanding the Group’s collection of hotels with Choice Hotels. Nick uit den Bogaard, Managing Director at Comfort Resort Blue Pacific in Mackay has been with Choice Hotels for over 18 years.

Hotels 130

Hotels Consumer General Manager Branding 130

Demand Calendar

MARCH 4, 2024

In the hospitality and tourism industry, a conversation is unfolding around the methods used to predict travel patterns and, by extension, the demand for overnight accommodation. However, while seemingly intuitive, this approach may not be the most reliable predictor of demand for overnight stays.

Accommodation 52

Accommodation Tourism Travel Hospitality 52

Hotel Management

MARCH 30, 2023

Marriott International, the preferred accommodation partner for the event, has reported high-level bookings over the next two weeks, with their eleven Melbourne hotels at 100% occupancy on April 1 – an incredible feat for its newly opened hotels, Le Méridien Melbourne and The Ritz-Carlton Melbourne.

Occupancy 130

Occupancy Events General Manager Hotels 130

Demand Calendar

JUNE 28, 2023

Hotel revenue managers talk about "need periods, " meaning the hotel needs to fill the hotel with more guests. The worst part is if hotels at the destination start a price war to attract more guests, the results will be lower revenue for all, and no additional guests will travel to the destination because the hotel rooms are cheap.

KPI 98

KPI Forecasting Revenue Revenue Management 98

eHotelier

JUNE 10, 2025

“This new hotel embodies Dusit’s commitment to gracious hospitality rooted in Thai values, while embracing the cultural richness and natural beauty of Sichuan,” said Mr Luke Lu, General Manager, Dusit Hotel AG Park, Chengdu.

Revenue Management 52

Revenue Management Revenue Dining General Manager 52

Demand Calendar

APRIL 25, 2023

This type of forecasting is essential for understanding the total demand for accommodation in a destination. It helps stakeholders make informed decisions about marketing-, sales-, revenue strategies, and overall business planning.

Forecasting 96

Forecasting Occupancy Accommodation Revenue 96

Little Hotelier

AUGUST 12, 2024

Dial up your hotel’s efficiency and earn more revenue. As a property management system built specifically for small properties, that’s exactly what Little Hotelier can deliver. The goal is to maximise revenue while minimising costs. The goal is to maximise revenue while minimising costs.

Average Daily Rate 95

Average Daily Rate Revenue Occupancy Operations 95

Demand Calendar

APRIL 2, 2024

When travelers visit a destination for a specific reason, they require overnight accommodation. The challenge lies in finding suitable overnight accommodation, as most destinations offer numerous options. What are the critical considerations in solving this problem?

Accommodation 98

Accommodation Business Travel General Manager 98

eHotelier

MARCH 29, 2023

PACIFIC 19 Kona, a new design-forward boutique hotel, is pleased to announce the appointment of Katharina Findlay as General Manager. In her new role, Findlay will oversee all daily hotel operations at PACIFIC 19 Kona, spanning from guest relations and housekeeping to revenue management and marketing.

General Manager 52

General Manager Revenue Management Accommodation Revenue 52

Little Hotelier

MARCH 7, 2023

Johnny Contance, General Manager of the Blazing Donkey, reports that direct bookings have increased by 25-50% since implementing Little Hotelier. In addition, ever since switching to Little Hotelier, the property has boosted its revenue and minimised human error.

General Manager 96

General Manager Hotels Accommodation Closing 96

SiteMinder

AUGUST 1, 2024

SiteMinder’s platform empowers you to execute your hotel business plan seamlessly and drive revenue growth. Key goals: State your main objectives, such as increasing occupancy rates, boosting revenue, or expanding your hotel chain. Revenue and pricing Now we’re onto the good bit!

Business 95

Business Revenue Hotels Occupancy 95

eHotelier

JUNE 23, 2025

Originally conceived as a bread factory, the 2019 site was reimagined post-pandemic into a micro motel concept that fills a gap in the market: elevated, self-contained accommodation with edge. Neon Rose leans into the rockstar edge of the word motel with a wink to nostalgia and an irreverent spirit.

Motels 52

Motels General Manager Resorts Management 52

Little Hotelier

JULY 2, 2024

It’s allowed us to unlock this huge revenue opportunity with accommodation that we didn’t know was possible. Mick Comerford, General Manager The Mercantile Hotel Read more What are the benefits of using a bed and breakfast app? What is a bed and breakfast app? Why implement a B&B app?

OTA 96

OTA Accommodation Revenue General Manager 96

STAAH

JULY 12, 2023

Over a half of travellers who responded to a recent Expedia Group survey said they would not book non-refundable accommodation, even if it was discounted.* Janet Chen, General Manager at Beiman WOW Poshtel consulted with her Expedia Group market manager to find new strategies to fill beds in a competitive market.

Cancellation 98

Cancellation General Manager Travel Market 98

Demand Calendar

JULY 18, 2023

The need for temporary overnight accommodation has been the same for thousands of years and will stay the same forever. As long as people can travel, overnight accommodation will be needed. Change is never urgent and rarely necessary. The industry has grown with the increasing world population and GDP growth.

Accommodation 98

Accommodation Hotels Travel General Manager 98