Trending Articles

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3 Barriers to Connecting with Prospects

Anthony Cole Training

In today’s world of banking and insurance, it is increasingly more difficult to get the attention of a prospective buyer after only a few outreach attempts. We are all busier than ever before with multi-media coming from every direction. So, how do you stay consistent (and persistent) in your outreach with a prospect while remaining sensitive to their daily lives and the distractions they face?

Sales 260
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Airline Credit Cards and Frequent Flyer Programs Come Under Federal Scrutiny

Skift Blog

Skift Take: Federal agencies are currently investigating whether airlines have devalued frequent flyer miles to make it more difficult for consumers to redeem award tickets.

Consumer 290
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Booking.com: Family Travel Expected to Increase in Summer 2024

Lodging

Booking.com reports that searches for accommodations by families for the summer travel season are already seeing an 8 percent increase as compared to last year, while flight searches globally are seeing an increase of 21 percent. These figures underscore an interest in travel this summer, as families look to make the most of the warmer months ahead.

Travel 284
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Newport Hospitality Group Advances Three Individuals to Vice President Roles

Hospitality Net

Newport Hospitality Group (NHG) proudly announces the promotion of three exceptional individuals to the role of Vice President, as unveiled during the company’s recent Leadership Conference, "Together We Thrive,” held in Richmond, Virginia. These appointments reflect Newport’s commitment to nurturing talent from within and fostering a culture of growth and development.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Exclusive: inside Santa Monica Proper, California’s stunning luxury boutique hotel

Hotel Management

When it first debuted in mid-2019, the Santa Monica Proper Hotel quickly became one of the hottest hotels in Los Angeles and thanks to its brilliant style and hospitality, it’s remained incredibly popular since. Wayfarer checks in. Over the past seven years, the Proper Hotels brand has been setting benchmarks in the United States accommodation scene, particularly with its properties in California, headlined by one of our favourites in Santa Monica.

Hotels 241
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Airbnb CEO: ‘We Are Ready to Step on the Gas’ for International Expansion

Skift Blog

Skift Take: Despite risks from regulation and competition, there is a huge opportunity for Airbnb to expand further around the world beyond its five core markets. It's a big world out there.

Market 296

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Hyatt Hotels Corporation Reports Q1 2024 Results

Lodging

CHICAGO, Illinois—Hyatt Hotels Corporation reported first quarter 2024 results. Highlights include: Mark S. Hoplamazian, president and CEO of Hyatt, said, “The year is off to a great start with gross fee revenue reaching a record of $262 million in the quarter. Our pipeline also reached a new record, expanding 10 percent year-over-year to 129,000 rooms, and we realized net rooms growth of 5.5 percent.

Pipeline 284
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RIU opens its seventh hotel in Jamaica: the Riu Palace Aquarelle

Hospitality Net

The Riu Palace Aquarelle is the RIU Hotels & Resorts chain’s first establishment in Falmouth, the capital of Trelawny parish, just 35 minutes from Montego Bay airport and two hours from Kingston. The new 5-star, 24-hour all-inclusive hotel has a total of 753 rooms and is the ideal choice for families or groups of friends thanks to its 180 triple rooms and 26 family suites.

Hotels 254
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Coogee Bay Hotel redevelopment gets green light after four years of negotiations

Hotel Management

A major transformation of Sydney’s Coogee Bay Hotel has been given the green light by the Sydney Eastern City Planning Panel following more than four years of design, planning and discussions with council and community. Last week, the panel granted a Deferred Commencement Consent, which will allow works to begin once there has been resolution of a noise management plan with Randwick City Council.

Retail 246
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Google Search Claims Another Victim: Tripadvisor Lowers Outlook

Skift Blog

Skift Take: Google has made frequent changes to its search results pages over the years, and Tripadvisor has often suffered as Google has its own competing businesses. Recent changes appear to have hit Tripadvisor particularly hard.

Business 289
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Pricing strategies: leveraging bias and psychological tricks for success

eHotelier

Effective pricing strategies are crucial for capturing consumer attention and driving sales. Leveraging psychological biases and tricks can profoundly influence consumer perception and behavior, so let's explore several proven pricing strategies that smartly use human psychology to enhance business success.

Consumer 111
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Unity by Hard Rock Launches as Company’s Loyalty Program

Lodging

HOLLYWOOD, Florida—Hard Rock International announced the global launch of Unity by Hard Rock, a loyalty program that rewards members across Hard Rock’s portfolio of more than 200 locations including hotels, casinos, cafes, and Rock Shops around the world. The brand is celebrating how its guest offerings have “Come Together” under the loyalty program with Lionel Messi, Noah Kahan, John Legend; and Shakira.

Casinos 281
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European Hotel Investor Compass 2024

Hospitality Net

Cushman & Wakefield’s Hotel Investor Compass survey canvasses the views of 60 major investors active across the region, who collectively invested €18 billion between 2019 and 2023 in hotels and have an average fund size of €233 million available for hotel investment in 2024.

Hotels 225
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Erdi launches hospitality academy within a hotel at Mercure Welcome Melbourne

Hotel Management

Erdi, a privately-owned collection of premium hotels and businesses, has launched a hospitality education arm, Erdi Academy, to support budding industry talent. Located at the Mercure Welcome Melbourne on Little Bourke Street and adjacent to sister-hotel, Pullman Melbourne City Centre, Erdi Academy operates within a working hotel environment, providing students with immersive experiences and practical learning on daily basis.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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What Do Indian Tourists Want? We Asked 5 Hotel Brands – India Report

Skift Blog

Skift Take: Due to close proximity, the nations of Nepal, Sri Lanka, and Bhutan witness significant tourism from India. With preferences of Indian travelers changing, boutique properties are reaching out with diverse offerings to attract this tourism segment.

Tourism 276
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Ashburton Hospitality adds 10 hotels to its portfolio

Hotel Business

Officials of Ashburton Hospitality, a full-service consultancy firm focused on asset management, has added 10 hotels to its expanding portfolio. The Marriott-, Hilton- and IHG-branded hotels are located throughout the Midwest, Eastern seaboard and southeastern U.S. The hotels include Castle Hotel, Autograph Collection in Orlando; a Homewood Suites in Perimeter in Atlanta; Hotel Indigo in Tuscaloosa, AL; a Courtyard by Marriott in Madison, WI; a Hampton Inn in Madison, WI; and a Homewood Suites i

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This Week’s Comings & Goings

Lodging

Sage Hospitality Group announced Justin Fowler as chief operating officer for Sage Restaurant Concepts, overseeing more than 50 restaurants, bars, cafes, and venues in the SCR portfolio. Hospitality Ventures Management Group announced the company has named Linda Philp as senior vice president and chief financial officer. She will be responsible for the company’s accounting, financial reporting, and risk management functions.

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Retirement of Carmen Riu

Hospitality Net

RIU’s CEO, Carmen Riu, has taken the decision to retire before the summer of this year, when she will leave her executive and institutional representation roles at RIU Hotels & Resorts. She currently shares her position with her brother Luis Riu, who will now continue as the company’s sole CEO.

Resorts 219
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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First look: inside the $230m dual-branded Novotel and Ibis Styles Melbourne Airport

Hotel Management

Melbourne Airport is set to welcome its first new-build internationally branded hotel in over 20 years with the official opening of the dual-branded Novotel and Ibis Styles Melbourne Airport on July 1. The AU$230 million project, located within walking distance of Terminal 4, is Victoria’s largest and most significant hotel development this year.

Branding 162
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Spirit CEO Slams Airline Industry as ‘Rigged Game’ as Carrier’s Losses Widen

Skift Blog

Skift Take: Spirit CEO Ted Christie had some choice words for the current state of the airline industry as the ultra-low-cost carrier reported a greater first-quarter loss.

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How personalized upselling and cross-selling can transform your hotel’s bottom line

eHotelier

Upselling add-ons like room upgrades, gym access, or additional extras like hampers will generate plenty of revenue for your hotel and typically require minimal costs.

Upsell 111
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AHLA: U.S. Hotels Added 1,200 Jobs in April

Lodging

WASHINGTON—U.S. hotels added 1,200 jobs to their payrolls in April, according to the latest government data that shows employment in the industry is still far from pre-pandemic levels, reported the American Hotel & Lodging Association. Total hotel employment stands at about 1.92 million, according to the Bureau of Labor Statistics. That’s 193,600 fewer workers in the industry than in February 2020, just before the pandemic hit.

Hotels 290
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Ovolo Hotels and TRESemmé Unveil World’s First Hair Service Menu

Hospitality Net

Ovolo Hotels is thrilled to announce a nationwide partnership with renowned hair care brand Tresemmé, launching the world’s first Hair Service Menu. Rolling out across the designer hotel collection in Sydney (Woolloomooloo), Melbourne (South Yarra), Canberra (Nishi) and Brisbane (The Valley) from Friday 10th May 2024, the complimentary menu which will allow guests to order bespoke, professional products directly to their room upon arrival.

Services 218
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‘A waterfall starts with a trickle’: Marriott’s trio of Adelaide hotels just the beginning

Hotel Management

Walking through the site of the first Marriott hotel in Adelaide was one of those ‘full circle’ moments for Rajeev Menon, Marriott International’s President of Asia Pacific excluding Greater China (APEC), who, in the early days of his hospitality career, had worked in a buzzing hotel on the outskirts of the city. “I have always had a special spot for Adelaide, to be honest, because I worked here some 28 years ago,” Menon told HM in an exclusive interview at the soon-to-be-completed Adelaide Marr

Hotels 147
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Alaska Airlines Wants Flyers to Buy Sustainable Fuel Credits — Will It Work?

Skift Blog

Skift Take: Alaska Airlines is letting customers purchase sustainable aviation fuel credits to offset the carbon footprint of their flights. These will go toward Alaska’s investments in developing and scaling SAFs.

Scale 279
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AHLA workforce report: Hotels add 1,200 jobs in April

Hotel Business

U.S. hotels added 1,200 jobs to their payrolls in April, according to the latest government data that shows employment in the industry is still far from pre-pandemic levels. Total hotel employment stands at about 1.92 million, according to the Bureau of Labor Statistics. That’s 193,600 fewer workers in the industry than in February 2020, just before the pandemic hit.

Hiring 113
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Stone Yard, Inc. Shares Design Partnership With Roger Thomas

Lodging

CARLSBAD, California—Stone Yard, Inc. announced its design partnership with Roger Thomas and the launch of his eponymous collection. As the first collaboration between the interior designer and the California-based furnishings manufacturer, the Roger Thomas Collection at Stone Yard, Inc. reflects Thomas’ career in hospitality design and the brand’s manufacturing capabilities.

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Navigating AI in Hospitality: Addressing Common Concerns and Ethical Challenges to Elevate the Guest Experience

Hospitality Net

In an era where artificial intelligence (AI) is reshaping industries, the hospitality sector stands at the forefront of a profound transformation. As hoteliers, embracing AI may initially spark a mix of curiosity and caution. Questions about the integration of AI within the deeply human-centric realm of hospitality are not just expected—they are essential.

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Key appointments: Capella, Langham, JLL

Hotel Management

Capella names SVP Sales and Marketing Capella Hotel Group has appointed Ivy Kwan as Senior Vice President of Sales and Marketing. In a career spanning over 30 years, Kwan has held leadership roles in award-winning hotels across Asia, including One&Only and Atlantis brands in the Asia-Pacific region, and a decade with The Ritz-Carlton Hotel Company.

Sales 147
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Hilton Grand Vacations: Weak Yen Dents Japanese Appetite for U.S. Timeshares

Skift Blog

Skift Take: Hilton Grand Vacations is also eyeing a sales boost by inheriting Bluegreen's marketing deal with Bass Pro's 200 stores after the timeshare giant fully digests its latest acquisition.

Sales 254
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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.