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Key appointments: Capella Sydney, The Tasman, JLL Hotels and Hospitality

Hotel Management

Capella Sydney welcomes new Director of Sales and Marketing Capella Sydney has welcomed Lucas Gimenez Polcheira as the new Director of Sales and Marketing. During his tenure, Lucas successfully repositioned the hotel within the premium market following its AU$70 million renovation in 2024.

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3 Ways Integrating Your POS With Your CRM Will Transform Your Guest Experience

Hotel Speak

First up is a point of sale system (POS), used to process check-in transactions; second is a CRM system , installed to help your team manage interactions with each guest and store their data for any future exchanges. This enables you to create targeted marketing campaigns tailored to resonate with each group of customers.

Services 105
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Key appointments: Crowne Plaza Geelong, QT Newcastle, W Sydney

Hotel Management

Paul Andarakis W Sydney appoints Director of Sales and Marketing Paul Andarakis has joined W Sydney this month as Director of Sales and Marketing. Andarakis brings over two decades of hospitality leadership experience and an in-depth knowledge of the Sydney market.

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Emily Reynolds appointed Director of Sales and Marketing at The Compton

eHotelier

With nearly two decades of experience in hotel strategy and team leadership, the hospitality veteran will spearhead the property’s sales, marketing and revenue initiatives ahead of its highly anticipated opening. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex

Sales 52
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2020 Database Strategies and Contact Acquisition Survey Report

47% of marketers said they have a database management strategy in place, but there is room for significant improvement. Marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey.

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How to Use Email to Sleigh Hotel Sales this Holiday Season

Hotel Speak

For hoteliers seeking to tap into the seasonal spirit of family getaways and gifts, email deliverability should be at the heart of their marketing strategy. The post How to Use Email to Sleigh Hotel Sales this Holiday Season appeared first on Hotel Speak.

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Impact of New DMA legislation: Future of Google + Hotels in Europe

Hotel Speak

We believe that any further changes to appease the DMA ruling in favor of third-party sales channels will be at the detriment of independent hotels. As recently shared by Google , this test showed reduced user satisfaction, longer search times, and a significant traffic drop for hotels, while traffic to intermediary sites remained flat.